Rated 3.9 out of 5 by 200
Rated 4.0 out of 5.0 by UMichMom nice modernized clean hotel
Good choice for a basic hotel and only a 10 minute car ride to the U Michigan main campus
October 23, 2013
Rated 4.0 out of 5.0 by Ellen725 Overall, everything quite good.
Everything quite good. Would recommend improving the breakfast buffet. Not very good or very appealing to the eye. Ordering breakfast directly off the menu is much better. Also, attention needs to be paid to the exercise room. A good selection of equipment, but it needs servicing and a hotel staff that knows how to operate it to assist the guests.
October 23, 2013
Rated 3.0 out of 5.0 by khen23004 Needs Repairs
Thermostat didn't work... toilet didn't work. Pretty sad when you have to take cups of water to fill the toilet tank to be able to flush it. Shower water pressure is fine, if you like your skin blown off.
October 21, 2013
Rated 4.0 out of 5.0 by Ellen725 Overall good experience, especially for a Holiday Inn
Location is not so desirable, but essentials are here: hair salon, nail salon, drug store, good grocery store, mail store, a few ethnic eateries next door, decent restaurant in hotel. Hotel offers free shuttle locally contingent on availability. Overall, good hotel choice for this area.
October 21, 2013
Rated 5.0 out of 5.0 by upnorthgirl my stay
The HI Express near the U of M hospital is perfect for my needs. The shuttle service is great.
The remodeling looks great. The only complaint I have is that there is no ventilation in the bathrooms. The switch for the fan is blanked off in every room I've stayed in. You are really trying to satisfy your customers and I think it would be a worthwhile investment.
October 17, 2013
Rated 2.0 out of 5.0 by Lynnmarie great service
After a full day at U of M hospital, we were tired. The check in was fast and smooth. Our room was at the right temp and we slept very well. The next morning we had the breakfast buffet and it was very good and again fast for us. We were also asked if we needed transportation to the hospital. Nice to know that there is a shuttle service if needed.
October 15, 2013
Rated 5.0 out of 5.0 by 1Nickers Safe haven
I had one heck of a time finding a place to stay while my mom was in the U of M hospital. I called the hospitals advocate number and they hooked me up here and got my room for about 1/2 price. Plus a free breakfast buffet. The beds were very comfortable, room very clean with a microwave and fridge. Highly highly recommend your stay at this Holiday Inn. A great big thank you to the staff.
October 13, 2013
Rated 5.0 out of 5.0 by kippy113 Services
I enjoyed my stay at the Holiday Inn for many reasons. My room was very attractive and comfortable. I had plenty of towels, and hot water. The bed was very comfortable and I enjoyed the closeness of other stores and restaurants that were surrounding the inn.
I had a very pleasant stay.
October 10, 2013
Rated 5.0 out of 5.0 by JerryUMich Trey, a great shuttle driver!
Trey serviced the customers well...adding his own personal & helpful comments. Great customer focus & fine customer service!
October 10, 2013
Rated 4.0 out of 5.0 by Vince89 Very Nice
Clean, nice staff, convenient access, nice and modern room. Will come back next time I am in AA.
October 8, 2013
Rated 5.0 out of 5.0 nice place
The room was excellent. we had a choice of what floor. Staff was very friendly and helpful. I would recommend this Holiday Inn to anyone. Mike
October 6, 2013
Rated 5.0 out of 5.0 by 2oldsnowbirds 2oldsnowbirds
Was booked through the U of M Medical Center, price was a wonderful surprise as was the whole experience. Couldn't have asked for more. Big room and bathroom, coupons , great Breakfast and a yummy Angus Cheeseburger! Made a stressful situation much better. Have since recommended this hotel and would stay there again, if in the area.
October 5, 2013
Rated 5.0 out of 5.0 by adagramp We will return!
This was our first stay since our last many years ago. The staff is friendly and efficient, the room very clean and comfortable. The tub/shower needs a little attention as the plastic wall panels have separated from the wall.
After this one-night stay, we'll return for our next visit of several nights.
October 4, 2013
Rated 1.0 out of 5.0 by docdj Rude staff
The staff is just terrible no customer skills what so ever....
Will not stay there again.....
October 2, 2013
Rated 4.0 out of 5.0 by BW53 Wheelchair problems
I love this hotel and stay here frequently due to frequent appts at U of M hospital. My last stay I was wheelchair bound and had problems getting in the elevator . When I made my reservation forgot to ask for a barrier free room. I called and was told that a barrier free room was available at an additional cost of 70.00. I was not able to meet that cost so stayed with my original room. I will be staying again in October and was told that a barrier free room is not available . It is even hard to use a walker in the bathroom..
September 30, 2013
Rated 5.0 out of 5.0 by 1photographer Great Customer Service by Employees
We stayed at the Ann Arbor Holiday Inn for the first time. The staff from the front desk, to the restaurant, etc. were very much customer focused and wanted to make sure everything was all right and that they appreciated our business. The room was clean and the bed was comfortable.
September 25, 2013
Rated 4.0 out of 5.0 by norwaymi Nice room, clean and quitet
The room was clean and comfortable. Wifi was on and off probably due to number of guests utilizing. Restaurant had good food and service even late in the evening. Overall experience was good. Easy on and off from highway.
September 22, 2013
Rated 5.0 out of 5.0 by Tiger63 Quiet, comfortable and clean
I needed a room near the University of Michigan. This was perfect!
Away from the football crowds, quiet, clean, comfortable, friendly, and close to the University. I will stay here again, for sure!
September 19, 2013
Rated 4.0 out of 5.0 by birdsong1 Overall very good and enjoyable stay!
Initially had an issue with front desk manager - Keith. Rather rude and at one point offensive. Later in the evening on the date I checked in, 9-2-13 I called down to the front desk and easily got my reservation straightened out.
September 19, 2013
Rated 3.0 out of 5.0 by Shelley86 Just an average Hotel!
Every thing here was okay.
Not sure if they were in the process of doing improvements but windows still need to be updated. Room was clean & comfortable.
Same dishes sat outside one room the whole time we were there.
September 17, 2013
Rated 5.0 out of 5.0 by Sumeet Best stay at a Holiday Inn ever
I will keep this brief...George (front desk) and Carly (restaurant) made this an incredible stay and were extremely accommodating. Beyond Ann Arbor, I will go out of my way to stay at Holiday Inns going forward because of their hospitality.
September 11, 2013
Rated 4.0 out of 5.0 by TT333 Very friendly service
Check-in was a breeze. When I couldn't get into the gym area, the staff quickly and generously helped me. At the breakfast, the waitress was very attentive during my meal which was followed by a To Go cup of coffee :)
September 5, 2013
Rated 5.0 out of 5.0 by Marti68 Thank You
Our stay was great. Service was really good and quick. My loved one was in the hospital and it felt good to know I could come back from the hospital and feel safe and rested.
September 5, 2013
Rated 4.0 out of 5.0 by lana45 pool
Staff needs to keep up on cleaning the pool as the debris falls in, kinda gross to swim in dirt
September 1, 2013
Rated 5.0 out of 5.0 by Maggie41 Very nice
We had an appointment at U of M at 9 am, so stayed here the night before. Very easy check-in, and very clean and comfortable room. We ate at the adjoining restaurant and the food was very good. Very close and easy to get to U of M. No smell of smoke (which sometimes you get even when it is a none smoking room). Quiet room and very comfortable beds. Would stay here again.
August 25, 2013
Rated 5.0 out of 5.0 by carolea excellent place.
very clean , excellent staff at front desk, very helpful, our room was fresh and ordor free,our bed was very comfortable. we enjoyed the pool and hot tub, which was also clean and very nice area. I diffently would to recommend this hotel to everyone. very handicab acc.
When I return to the u of m I will be staying at this hotel.
August 21, 2013
Rated 2.0 out of 5.0 by AnnArborVisitor Overpriced
This was the most expensive hotel room I've ever paid for, yet it was a basic run down place in a small city. I stayed here only because the group I traveled with chose the place. The idea was we'd have a block of rooms together, but instead we were spread out over 3 floors. The front desk staff were confused, and at times, cold. The room was getting pretty worn. The bed was very comfortable. Inexplicably, it was not possible to close the heavy curtains on the window all the way. The track the curtains are on do not allow it. So when the sun rises, the room is lit up with daylight. At a hotel where people pay to sleep?? Who's idea was that?
August 21, 2013
Rated 4.0 out of 5.0 Nice Hotel
The reason for our visit to Ann Arbor was visiting a relative at the Univ of Michigan that had a procedure done. There were 3 of us in the room with 2 double beds. We are all related so that was ok however the bathroom is very small and has no fan for the shower. However these are minor things. The staff was very nice at all times, the shuttle to the hospital (24 hrs a day) was excellent, the food in the restaurant was very good for dinner and the breakfast buffet that came complimentary with the room was awesome. Everything you could possible want for breakfast was on the buffet. We did use the pool and hot tub, both were nice. The hotel was completely booked for some kind of convention and we were concerned about possible noise but there was none and we all slept very well. I highly recommend this hotel, especially if you are utilizing it in conjunction with going to the Univ of Mich hospital.
August 17, 2013
Rated 5.0 out of 5.0 by asw122 Able to relax!
It is interesting that "Able to relax" is a category because I was going to say just that! The bed was very, very comfortable; the shower was strong and hot, the best ever; the room had both a refrigerator and a microwave; we could easily control the room temperature; staff members were consistently cheerful and helpful; it was easy to bring a tray up from the restaurant; the pool was open early and late; and the free shuttle service made it easy to get around (but only until 10 pm, unfortunately for late arrivals). As a result we had a much more relaxing stay in Michigan than in any previous stays at properties labeled "luxury" in typical vacation locations. The hotel is just very, very well managed. Oh and I really like how each room includes a small recycling garbage pail as well.
August 16, 2013
Rated 4.0 out of 5.0 by BW53 Staff excellent
I stay frequently at this hotel and have found it comfortable. The staff is friendly and very helpful. Especially George at the front desk.
Rooms are clean and the beds are nice.
August 13, 2013