Rated 4.0 out of 5 by 45
Rated 5.0 out of 5.0 by Eagle59 Great Place!
Oustanding place to stay and have stayed here before. I actually drove a few extra miles out of my way to stay here.. Great people who seem geniunely interested in their customers!
September 24, 2013
Rated 1.0 out of 5.0 by WWH55 Will Not Stay Here Again
Within 4 nights of each other we stayed at the Holiday Inn Express Amarillo South and Holiday Inn Express Canyon. Amarillo South far exceeds Canyon. Well worth the 10 minute drive to Amarillo. Horrible atmosphere. We were terribly disappointed and feel ripped off. The washing machines rattled us awake. No recognition for IHG Rewards Club Members, either. The only positive was that the day shift staff was very friendly and offered to be accommodating as we were on our way out the door.
September 4, 2013
Rated 5.0 out of 5.0 by TX2AL Great Room at Great Price
We stayed in Canyon on 8/19/2013 to visit Palo Duro Canyon and to go through the Panhandle-Plains Historical Museum. This hotel is on the same road as both of these attractions. When we made the reservations on line, we noticed that they had a large 2 bedroom/2bath suite which was perfect for the three of us traveling together. Room 324 had a king bedroom, a queen bedroom with its own bath, and a sleeper sofa, along with a kitchen area with microwave, sink, and fridge. Three flat screen TVs. There is a full service restaurant right next door. Everything in this hotel was wonderful - the room, the beds and pillows, the breakfast, the front desk service!
August 23, 2013
Rated 4.0 out of 5.0 by 4xyz Nice room, nice view
We have stayed here before. Most everything that one needs is available.
There are two things that were unsatisfactory:
1. Our room was over the laundry and at 8am a loud thumping began - very disturbing, this occurred both days. not good.
2. the breakfast area food selections were good; however,
the room area was over crowed both days and seating was relegated the the lobby. Make more space or lodge fewer people!?
we may not stay here again.
August 16, 2013
Rated 5.0 out of 5.0 by JoyBob Great Service
Received great service by the staff. The room was very comfortable and breakfast was great. The grandkids really enjoyed the pool and workout room. Will definitely stay here again!
August 15, 2013
Rated 4.0 out of 5.0 by ColoradoJunkie Staff very friendly and helpful
Very polite staff and made visit enjoyable. When we checked in the staff was very helpful and very relaxed atmosphere. Was not pushy and took time to check us in and made us feel welcome. Told us about places to see in Canyon and gave us very good directions of how to get there.
Next morning she even remembered us and gave us a big smile and asked about our evening. Made you feel like you were welcome and not a bother.
August 15, 2013
Rated 5.0 out of 5.0 by Leyene Enjoyable stay
Comfortable bed, clean rooms,good breakfast,and very friendly and helpful staff.
August 13, 2013
Rated 5.0 out of 5.0 by Mike91 Excellent Room and Great Location
The tub was stopped up and it took a couple of calls to get someone over to fix it. But other than that, this was a great stay!
August 13, 2013
Rated 2.0 out of 5.0 by dbrell Great room but poor customer service
The room was very nice and comfortable. The breakfast was great with nice selection. The staff, however, left much to be desired. Things were missing from our refrigerator and the hotel manager didn't seem too concerned. Also, not too concerned that cleaning person barged in to our room without knocking, saw us there and quickly retreated!!! To be fair, the manager took $12 off our bill. No apology just a $12 credit. Would never return or recommend!!!
August 11, 2013
Rated 5.0 out of 5.0 by GeorgiaBabe Excellent value but breakfast room crowded
Everything was great with this stay except for the breakfast room. It was crowded throughout the morning. Perhaps it was because there were many people there for a school reunion. The location of the coffee was hard to find because it was separate from the rest of the breakfast. Perhaps this was so those wanting only coffee would not add to the congestion in the breakfast line.
August 9, 2013
Rated 4.0 out of 5.0 by SportsMom70 1st Floor Noise
Nice, clean hotel. Was in a room on 1st floor, and it was a bit noisy. Staff was very accommodating.
August 7, 2013
Rated 4.0 out of 5.0 by SSJ56 Convenient to Palo Duro Canyon
This Holiday Inn was nice, and the price was better than others in the Amarillo area.
August 3, 2013
Rated 4.0 out of 5.0 by DavidinAustin Elite Status Not Very Important To This Property
Platinum status not very meaningful here. When checking in was told, "sorry, we ran out of bottled water so don't have anything to give you". Only reason I said "yes" to recommending the property is because it is closest hotel to Palo Duro Canyon and it's acceptable for a night.
August 1, 2013
Rated 5.0 out of 5.0 by SJHT Comfortable bed and very good breakfast
We enjoyed our stay very much. The room was clean and well stocked. Our granddaughter slept on the sofa bed, which made the room a little crowded but not too bad. She enjoyed the indoor pool. I could recommend the hotel with only one reservation. The coffee we made in our room tasted funny. I'm assuming it was the water. The free coffee at breakfast was delicious, as were the other breakfast items.
July 26, 2013
Rated 4.0 out of 5.0 by Runnergirl72 Close to Palo Duro Canyon!
Clean rooms, indoor pool nice.....not for noisy kids. Breakfast ends kinda early and you are rushed to finish.......did not like that. Overall good stay.
July 25, 2013
Rated 3.0 out of 5.0 by Cphil22 Great hotel, poor service
Room was fantastic, would stay again just because of the room.
Elevator is scary, makes alot of noise. Biggest issue was front desk staff. At check in around 4pm, was a line at desk. You could hear desk clerk talking to a friend (gossiping) from the room behind the desk. The man in front of me lost his cool and starting shouting to get her attention. She came out and said she was sorry and didn't hear anyone come in. I sat on the couch patiently and watched. It took 15/20 minutes until it was my turn. I am not angry, it was just sad. The girl couldn't answer anyone's questions and kept telling people the manager would be there later. She seemed oblivious to the fact everyone was irritated, she did not represent your hotel well. Check out was a different woman, I think a manager. She was very helpful and courteous. I didn't think it was productive to complain about the check-in. Our stay was great, just the wrong person at the desk during check in.
July 16, 2013
Rated 4.0 out of 5.0 by Brad89 Great Location
We visited Palo Duro Canyon and this was a great place to stay.
July 11, 2013
Rated 5.0 out of 5.0 by GMA55 Clean, quiet, excellent value
Friendly welcome by staff, clean, quiet, comfortable room, good breakfast. Our second stay and won't be our last.
July 6, 2013
Rated 4.0 out of 5.0 by scott505 help needed
Breakfast staff needs more help. I ask for the pancake bag to be replaced and the lady said it would be 20 min. because "I have to mix it together". This is the only hotel I have seen that they did not have bags ready to go. I did not get my pancakes that morning. Also 2 out of the 3 mornings they did not serve meat. The room was great, staff pleasent.
June 28, 2013
Rated 1.0 out of 5.0 by thurston not the bed requested
we were not greeted as a priority member not less a platinum member, I asked about the priority club snack bag and the check in staff said we have trail mix, but did not offer to give us some.
the room reservation was wrong I showed my printed out reservation was for a king room, and was told I had a queen in the system.
June 20, 2013
Rated 4.0 out of 5.0 by dvire TEXAS
Good location for the Texas show at Paloduro...However the east side of the parking area flooded on what I would call a light rain. glad I was not parked there and needed to leave.
June 20, 2013
Rated 4.0 out of 5.0 by RGN0321 things to correct
breakfast on my second visit in late May- breakfast - eggs only; no biscuits-no gravy. No meat - bacon or sausage. Eggs had hard chunks in them; also slightly burned.
Air conditioner not working on first assigned room- desk clerk WAS EXTREMELY HELPFUL IN GETTING ANOTHER ROOM-THANKS.
See you next time...
June 7, 2013
Rated 5.0 out of 5.0 by Ktwo Great for large group at graduation
Our large family group booked rooms for college graduation. Reservation was made well in advance, and all was in order. Front desk staff was extremely helpful and accommodating to our numerous requests. Miss Catherine was knowledgeable and friendly and made all of us feel at home. Location for WTAMU activities can't be beat. Breakfast staff and food quantity seemed under stress from overbooked hotel, and hostess was a little testy with some of the guests, but otherwise absolutely everything was excellent. We have stayed here often during the past four years and will stay here again if we are ever in the area.
May 26, 2013
Rated 5.0 out of 5.0 by JJinSA Great service & rooms
Lovely rooms with really nice linens, high end toiletries, great service. Nice indoor pool but no chlorine smell in lobby. Nice eating area & lobby. Staff in charge of breakfast was very helpful & accomodating. We have stayed at this hotel several times & it is always a joy. Thank you Edgar & staff!!
April 29, 2013
Rated 3.0 out of 5.0 by asray Clean rooms, helpful staff but uncomfortable bed
Overall, the room was very clean and the employees very helpful. However, when I made the reservation, I thought I was reserving a room with two queen beds. I've stayed at many Holiday Inn Express locations and clearly the beds in Canyon were smaller in width than queen size beds at other HI Express locations. My husband traveled with me on this trip and we were both very uncomfortable. As a result, we were unable to get much rest during our stay.
April 2, 2013
Rated 2.0 out of 5.0 by CoachCarter Not up to par!
I always stay at Holiday Inn Express and have been a Priority Club Gold Member for about 5 years. This hotel was well below average, and the customer service was poor. I was not even acknowledged as a gold member. Did not receive and perks whatsoever. Parking was almost impossible as well.
March 22, 2013
Rated 4.0 out of 5.0 by GratefulRoy Palo Duro Canyon
Nice hotel with a good location. the staff was good and we encoutered no problems
March 20, 2013
Rated 5.0 out of 5.0 by choose Top of the line
We stayed in the King Suite with a two man jetted tub, and steam shower. The two room suite had 3 flat screen TV's one facing the tub. Very nice. Great service, great breakfast. Top of the line for anywhere!
March 18, 2013
Rated 2.0 out of 5.0 by RanDad unfriendly
The facility was the least clean of all the recent stays I did in the Holiday Inns. The front desk clerk litterly had nothing to say, not friendly and had the attiude he did not want to be there. Breakfast was also the least desiable that we experienced on our 9 day trip. The room we stayed in had not had the floor vacumed under the chairs or desk . The price was the highest we paid in all of the Inn's we stayed in.
March 14, 2013
Rated 4.0 out of 5.0 by georgie48 very convenient location
This hotel is very well located when visiting the beautiful Palo Duro Canyon State Park (20 minutes away). The location is also in a quiet area and all services in the hotel are of good to very good quality.
Staff was friendly and helpful.
February 18, 2013