Rated 4.3 out of 5 by 288
Rated 4.0 out of 5.0 by JimJamthetravelinman Great Xpress
The staff at the hotel was very friendly and polite. The suite is a great thing to slurge on. Good location and nice bed.
June 29, 2016
Rated 5.0 out of 5.0 by michly Relaxing
I was in town to hike at Palo Duro Canyon. It was nice to have a clean, cool place to clean up and sleep. The bed was very comfortable and the shower was great. The man at the front desk upon check in was extremely helpful and friendly.
June 27, 2016
Rated 5.0 out of 5.0 by texas1964 Great Stay
Rooms were very clean; staff was fantastic; pool area was clean
June 27, 2016
Rated 2.0 out of 5.0 by J--K HIE Canyon Below Average HIE National Standards
I'm a fan of HIE hotels but this was is below average for HIE. This hotel clearly has management problems. Front desk staff needs retraining on efficiency and making guests feel welcome. Hotel manager needs to ensure front desk staff at least attempts to address requests in guest's profile -- the front desk staff told me they never looked at the profile and I should call to make a reservation directly with the hotel rather than using the web site -- YOU'VE GOT TO BE KIDDING! Room was reasonably clean but outdated. Bathroom, TV channels, air conditioning were fine. Breakfast was fine although it was only staffed by one rather than the usual 2-3 people -- the person worked hard to keep food out for a sold out hotel but didn't have the time to keep the dining area as clean as usual. I will stay at other HIE properties but will NEVER stay here again.
June 26, 2016
Rated 5.0 out of 5.0 by Sue7056 Had a great Stay
Nice hotel, friendly and helpful staff. Clean and comfortable. Great breakfast.
June 24, 2016
Rated 5.0 out of 5.0 by catlaw Close hotel to WT A
Excellent hotel, loved the breakfast selections. Ease to get to WT A
June 21, 2016
Rated 3.0 out of 5.0 by lulacc6 Very quiet & comfortable room BUT...
The room was quiet & housekeeping perfect. But just after getting ready to go to bed & relax the first night a very loud noise that vibrated the floor started. Called the desk & complained & asked to change rooms but they said no other rooms & would sent someone to check. Finally got dressed & noticed the sound was coming from a maintenance room next to elevator. Kept knocking & finally door opened & man said sorry just finishing up. They was a drill press right next to our wall & a big pile of metal shavings. Next morning no orange juice, skim mild frozen & eggs watery. Then trash by front entrance was always full & desk clerk sat on bench by front door to smoke. Several other negative things happened that made us think this hotel is on a downslide.....
June 20, 2016
Rated 4.0 out of 5.0 by BRS12 Comfortable Room and good service
Very nice hotel within walking distance to West Texas A
June 20, 2016