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Rated 4.8 out of 5 by 271 reviewers.
Rated 3.0 out of 5.0 by Reward night redeemed Made initial reservation for one night decided to extend using reward points. After getting confirmation from IHG rewards wife went to front desk to confirm and update key and the reservation never made to the hotel system. The clerk told wife it was our problem and we had to get it fixed. After I spent over an hour on phone trying to get resolved still not taken care of. Finely recieved an email late that night confirming the reservation. I feel the hotel should have taken care of this since my wife showed the front desk the confirmation from IHG rewards instead of me spending time to find out and get resolution to their problem, not my problem. Feel free to contact me to discuss. November 3, 2014
Rated 5.0 out of 5.0 by Enjoyable Experience Usually check-in can be somewhat of a mundane experience. Not so at the HI Express, Cape Girardeau. The young lady at the desk was both professional and friendly. The suite was very clean and inviting, being the perfect size and comfortable. The bed was perfect as was the maid service. Breakfast was not the typical bread and fruit offered by most, but was a complete hot breakfast which was excellent. The only negative regarding the room was the single vanity/sink in the bathroom, which made it difficult for the wife and I to get ready for the evening in a timely manner. I had basically stopped frequenting HI, but will definitely put them back on my list, especially if they all meet the standards of the HI Express, Cape Girardeau. Thanks. Mike October 30, 2014
Rated 5.0 out of 5.0 by Excellent Front Desk Staff We arrived late without a reservation. We were quickly assisted finding a room on the first floor (as requested). Staff was so pleasant and helpful. October 29, 2014
Rated 5.0 out of 5.0 by Great Staff This was the best Holiday Inn Express I have stayed at in my travels. Very impressed with all staff, building, decor and amenities. October 28, 2014
Rated 5.0 out of 5.0 by Quite lovely! One of the loveliest Holiday Inn Expresses we have ever stayed in. The desk attendants were quite friendly and helpful. The pool and hot tub were spacious and both were set at good temperatures. We enjoyed the warm cookies and cold milk in the evening. We will definitely stay here again! Thank you for your excellence! October 28, 2014
Rated 5.0 out of 5.0 by Very nice rooms Love staying at this hotel the size of the room is great and having a living room is nice when relaxing in the evenings. Cookies at night is another plus!!!. Great staff always friendly. October 27, 2014
Rated 5.0 out of 5.0 by Comfortable accommodations and conveniently located. I was in town for my 55th reunion from Central High School in Cape Girardeau. Many other classmates were staying at this hotel also. The hotel was very conveniently located to all the reunion activities. It was a very enjoyable weekend. October 23, 2014
Rated 5.0 out of 5.0 by Home-like comfort and friendly staff-great service This hotel is done of the best we have stayed at. The staff are very accommodating. If anything is wrong, it is fixed immediately. Staff in the breakfast room are quick to keep food hot and dishes resupplied. Tables are cleaned after other guests leave. Maintenance man is always on duty to handle anything if needed. The only minor issue is that the fitness equipment probably needs to be replace in the future. It is well used. The maintenance man, made an adjustment, but the machines are just wearing out. We will always stay at this hotel when we come thru Cape Girardeau. Also, we will request to stay on top floor for future visits as there were heavy footed people in the room above us. October 23, 2014
Rated 5.0 out of 5.0 by Very nice place to stay Again, we were happy with everything this Holiday Inn Express had to offer! October 23, 2014
Rated 5.0 out of 5.0 by Clean, comfortable and reliable I've stayed here several times over the years. It's always been clean, comfortable and I've felt safe. I would stay here again and have recommended to other co workers. October 21, 2014
Rated 5.0 out of 5.0 by Very nice all the way around Nice looking and comfortable hotel. Friendly staff. Grandma's cookies in the evening were great. Room was nice and comfortable. Excellent amenities. October 21, 2014
Rated 5.0 out of 5.0 by comfortable This hotel exceeded my expectations. The staff were courteous, friendly, informative and made me feel welcomed as a guest in your hotel. I will definitely recommend your hotel to friends and family should their travels take them in your direction. Keep up the great work! October 20, 2014
Rated 5.0 out of 5.0 by Great Place to Stay in Cape Girardeau The HI Express is a great place to stay in Cape Girardeau when in town for either business or pleasure. Good location. Clean and up-to-date facilities. Fantastic staff committed to high quality customer service. Great value. October 20, 2014
Rated 5.0 out of 5.0 Excellent as I've come to expect from HI Express's Very convenient, clean and comfortable. Several chain restaurants within walking distance. October 19, 2014
Rated 5.0 out of 5.0 by trip Overall experience was great. Only stayed one night as it was just a stop on our way to Nashville. I would definitely stop there again on our next trip South. October 18, 2014
Rated 5.0 out of 5.0 by Large rooms I was very pleased with this Holiday Inn Express. Rooms were clean and large enough to spread out. Front desk staff was friendly and property is in a good location. Would stay here again. October 17, 2014
Rated 5.0 out of 5.0 by Great Service and Happy Time We visited the hotel for three days in October. What struck me the most was the friendliness of the staff. We were there for a baby shower. The accommodations were wonderful. I feel as though I made some new friends during my stay because the staff were there for me throughout the stay. October 16, 2014
Rated 4.0 out of 5.0 by Good hotel, but could use updating We have stayed at this hotel several times over the past years, mainly because it was newer, the rooms were larger, and it was accessible to where we were going. However, this time, we noticed that the carpeting in the hallways appeared either dirty or worn, the WiFi did not work as well as it should have, and the hot breakfast with the eggs, gravy, etc. was the same every day. Biscuits and gravy are not appealing every day. Probably the mattress could be replaced in the near future. The front staff, however, is knowledgeable, friendly, and helpful. When we discussed a few of these items, they asked what they could do for us. We didn't want to mention a free night's stay because things weren't that bad. We come through this area every year or so because we have property in the area and like the town of Cape Girardeau, so we will be staying here again probably next year. Hopefully, some things will be addressed. October 16, 2014
Rated 5.0 out of 5.0 by Exceptional service and great facilities I had never stayed at a Holiday Inn before and this one exceeded my expectations. Susan at the front desk welcomed us as soon as we arrived and bid us farewell upon departure. She was very friendly. The breakfast was way more than I expected with a variety of choices and it tasted great! The staff in the breakfast worked incredibly hard keeping everything clean and stocked, which was a difficult job, as I'm sure the hotel was to capacity because it was homecoming weekend. The room was clean, very spacious, and very comfortable. I will stay here again and again. The cookies in the evening were also amazing October 16, 2014
Rated 5.0 out of 5.0 by Good location and quiet, clean room Easy check-in on arrival, welcomed by friendly staff, nice, spacious, clean room with amenities. Working TV, microwave and refrigerator. Easy check out. Good location. October 15, 2014
Rated 5.0 out of 5.0 by very nice staff excellent service and courteous staff. rooms are large and comfortable. breakfast choices very good. located in area with many dining options October 14, 2014
Rated 5.0 out of 5.0 by Comfortable bed and clean room The hotel was updated and clean. The bed in my room was extremely comfortable and pleasant to sleep in. October 10, 2014
Rated 5.0 out of 5.0 by Great Hotel Wonderful Service and Great Hotel. Book early as it is always completely Booked. October 9, 2014
Rated 5.0 out of 5.0 by Great Service And Clean Fresh Rooms....... Our stay at Holiday Inn was great !! The customer service was great as was the clean rooms . We was able to sleep very sound and wake up fresh and ready for the Tour de Cape !! We rode all the hills even with the temps in the 90's!!! October 7, 2014
Rated 5.0 out of 5.0 by Beautiful Room and Staff was Friendly! The room we ended up with was on the 4th floor and was very unique! It was spacious, clean, and comfortable. I went down for fresh cookies and milk and the hostess (believe her name was Mary) was incredibly friendly and informative. Every employee was courteous, professional, and helpful. We will be going to Cape Girardeau on business for the next 2 months and will definitely stay here again, when they have vacancies! They have a beautiful pool, spa, game room and fitness room at this location! Very nice! October 7, 2014
Rated 5.0 out of 5.0 by Great staff and excellent facility The staff here would be hard to beat! Really a beautiful Holiday Inn Express. Loved the suite. October 7, 2014
Rated 5.0 out of 5.0 by Excellent Value Everything was perfect at this location. The staff was very friendly and helpful. Extremely convenient location making it easy to shop, go out to dinner, and enjoy the sights. Highly recommend this Holiday Inn! October 6, 2014
Rated 5.0 out of 5.0 by Best hotel in Cape! This is my go-to hotel in Cape. It's clean, well-appointed, comfortable and perfectly located. We always receive excellent service from the staff at the HI Express in Cape and will return. The beds are comfortable, the rooms are clean, the bathrooms are well-lit, and having a sink outside the bathroom is a plus. I can't say enough nice things about this hotel. Great value! October 6, 2014
Rated 5.0 out of 5.0 by GREAT STAY Definitely recommend this hotel. Very clean, friendly staff, great rooms. Slept like a baby after traveling all day. Great hot breakfast the next morning. October 6, 2014
Rated 5.0 out of 5.0 by Comfortable bed, clean and neat, nice staff... The HI Express is a nice hotel for anyone's stay. We use this hotel annually for a golf outing in Cape G. The staff is accommodating, breakfast is included, and there are freshly baked cookies each evening. Yum.... October 5, 2014
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