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Rated 4.3 out of 5 by 88 reviewers.
Rated 4.0 out of 5.0 by Value for Money I am a long standing Priority Club Member so chose this hotel given no other alternative for Cape Town. This turned out to be a very sound decision given the hotel's central location which enabled us to visit the many sights and museums within walking distance. All Duty Managers were excellent - we were upgraded on checking in and got a room on the 15th Floor with beautiful views of Table Mountain and Lions Head Mountain. Assistance from the Duty Managers related to care hire, sightseeing, etc was first rate.over our entire stay. Service staff at breakfast were also very courteous and daily breakfasts offered a reasonable range. The only drawback for us was the poor customer service from the valets downstairs one of which refused to drive our car from the hotel car park to the front entrance. His overall attitude was poor and he definitely requires brushing up on customer service. I forgot to get his name. Overall a very good stay and happy to return as also to recommend friends to stay here. December 14, 2014
Rated 4.0 out of 5.0 by Convenient stay in Cape Town Well located, clean rooms, welcoming staffs and convenient stay. Glad to share review but this survey review is too long and never ending.... December 10, 2014
Rated 5.0 out of 5.0 by Good position, but plan for your evening meal location Near lots of day coffee shops, but less easy to eat in the evening. December 10, 2014
Rated 3.0 out of 5.0 Uncomfortable bed The first room stank of stale smoke but the bed was comfortable. Therefore in the morning I had slept well but smelt like an ash tray. The second room was a non-smoking room but the bed was very uncomfortable and I had very little sleep December 6, 2014
Rated 4.0 out of 5.0 by Great location This is a good central place to stay when visiting Cape Town, but difficult to get to by car. Rooms are modern, clean and bright but there is nowhere to put your clothes except a couple of coat hangers. Looks like they are aiming for one-night business travellers. Breakfast buffet was a disappointment. Not very inspiring food and an uncomfortable over-furnished dining room. December 6, 2014
Rated 4.0 out of 5.0 by OVERALL VISIT It was a one night visit and I did not have much time to view the hotel. December 5, 2014
Rated 4.0 out of 5.0 by 17 Nov 2014 Overall good. Parking is difficult but manageable. December 4, 2014
Rated 5.0 out of 5.0 by Friendliness of front desk staff The staff instantly remembered me from previous visits. They were just as helpful to my friends who accompanied me and were staying at the hotel too. They went out of their way to be accommodating, let us leave baggage and packages by the front desk and even brought them to our rooms. They helped me arrange restaurant reservations. The staff were friendly, even joked with us, giving us a more home-like not just hotel experience. The hotel is attractive and centrally located which means that lots of the best restaurants are close. Also, because we were in the center of town, we easily could drop off bags and go out again. I strongly recommend The Holiday Inn Express Hotel on St. George's Mall in Cape Town. December 2, 2014
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