Rated 4.5 out of 5 by 62
Rated 3.0 out of 5.0 by jt1234 Don't stay in room 246
Rooms were clean and staff was excellent. The problem we had was being across the laundry room. The room would shake when the dryer was on a certain cycle. Also, we had to listen to an annoying sound for the full 60 hours we were there. Almost sounded like a helicopter pad above us...or even being at a luau listening to the drums. Only time you couldn't hear it is when the A/C was on. Mentioned it to the front desk and the lady said it could be the piping.
December 2, 2013
Rated 4.0 out of 5.0 by cc4220 Attentive Staff
I sleep late and have the do not disturb sign on my door until 11 or 12pm. I don't, however, think that this should exempt the chambermaid from making up the room in the early afternoon. Two out of three first days that I stayed there my room was not made up. I went to the front desk and told them, very nicely, and they said that they had people there until 4pm and that my room should have been made up. It was attended to the remaining days, but since 2 out out 5 days weren't taken care of, I asked the manager if he would compensate me for it on my final bill. He did take off a reasonable amount for my inconvenience and I was satisfied with that.
As an aside, I worked as a chambermaid one summer during college and we worked an 8 hour day, 8-4, and had 12 rooms to do. We wouldn't think of just leaving without having one of our rooms done.
November 13, 2013
Rated 4.0 out of 5.0 by Joe325 Good Service & Good Value
Stayed for 2 nights in fall of 2013, the service people were very professional and courteous. The pool was not large enough to swim in, but the property was nicely located right off of Interstate 5 at Birmingham just east of Cardiff-by-the-Sea.
The beds were decent but, I wasn't a fan of either their "Firm" pillows nor their "Soft" pillow selection in the room. The shower functioned well with the right amount of pressure and easy-to-figure-out controls.
Was there for business in San Diego and the morning traffic southbound was manageable.
November 11, 2013
Rated 5.0 out of 5.0 by AZMillers Best hotel in North County San Diego, California
The Holiday Inn Express in Cardiff by the Sea (North of San Diego) is the best choice for lodging in Southern California. We are repeat customers because the greatest asset at this hotel is the staff who excels in every facet of customer service. The rooms are comfortable, clean and spacious. The breakfast are good. The location of the hotel is ideal being situated mid way between attractions as Sea World and Legoland. But the main reason to stay here is the hotel staff.
My wife and I had booked a two night stay to celebrate our grandson’s 12th birthday. However, due to my wife having a skateboard accident on day two of our trip, it became a two week stay with my wife spending a week in the hospital while I stayed at the hotel.
Prior to the accident upon initial registration, we were greeted with a great smile by the Front Desk associate. She excelled in her amicable attitude which made us “feel at home.” This feeling was prevalent with all the front desk personnel who always asked my wife’s condition when I returned to the hotel from the hospital.
The hotel General Manager is an outstanding manager as he recognizes his customer's concerns. He inquired about my needs while my wife was in the hospital and daily followed up on her condition. Upon her discharge, he moved us to a handicap room and furnished it as desired. My wife convalesced for a week at the hotel before we were able to return to our home in Tucson.
If you want to find great customer service which is genuine, Holiday Inn Cardiff by the Sea, should be your hotel of choice while in the San Diego area.
November 6, 2013
Rated 4.0 out of 5.0 by Maaries Great Breakfast; quiet location
The rooms are comfortable and quiet--at least in the back, away from the freeway. The breakfast has a wide variety of choices and is quite good.
Some areas for improvement:
1. The ice machine is on the west side of the lobby. If you are staying in the back on the east side, it is a good block, or block-and-half, walk to get ice. There needs to be some closer availability for ice in the rear hallway.
2. There wasn't enough counter space in the bathroom to place a toiletry bag. The toilet had no cover to put down, so if you put some items on the back tank, they could fall in the toilet. Needs a small shelf for one's personal items.
3. Room rates for singles should be lower than that for 2 or more persons. One person does not use double towels, supplies, or eat double food. This is a pretty large single supplement.
All that said, this is a nice place to stay, and I have stayed here several times.
October 31, 2013
Rated 5.0 out of 5.0 by PQN101 Very Nice
Clean, quiet rooms. Good Location. Would stay again.
October 24, 2013
Rated 5.0 out of 5.0 by Zonacruiser25 Great location and excellent stay
This is a very nice, clean and comfortable place to stay. The staff are very helpful and willing to do whatever it takes to make our stay as good as possible. We used the spa and pool and both were clean and well maintained. There is a great Mexican fast food located right next to the property with great food and affordable prices. We would highly recommend this property if you need a place to stay along the north county coast!
October 13, 2013
Rated 5.0 out of 5.0 by Sunnydenimblues Great room and service!
The room was great, comfortable and clean. The staff was very cheerful and pleasant. Breakfast was pretty good. We were very glad we choose this hotel for the night.
October 10, 2013
Rated 5.0 out of 5.0 by BenM I enjoyed my stay
The person who checked me in actually seemed appreciative of my platinum status and my visit. Most of the time I feel the acknowledgement is just part of the check-in speech. The best part about my stay was the proximity to the beach. I walked there and back and was able to get a good workout. Not into walking then there are ample restaurants with parking, which allow you to enjoy a drink/dinner and watch the sun set. I would definitely recommend the hotel for business or pleasure.
October 5, 2013
Rated 4.0 out of 5.0 by EagleYankee12 Score 8 of 10
My wife and I had a great stay. Only one minor discomfort pillows to soft, even the "firm" ones.
Staff was excellent, all of them.
It was good!
October 1, 2013
Rated 5.0 out of 5.0 by andypanda this was an easy stay
room was a little dark, (but we chose bottom floor) but very comfortable, clean and spacious. The hotel was busy but not noisy, young man on the night desk very helpful and polite, and the pool area was nice too...the bed was comfortable....really enjoyed our nights there and would return....good job.
September 27, 2013
Rated 4.0 out of 5.0 by Coosbaygal A Bad Experience Happily Resolved
I have stayed at this hotel before on several occasions and was disappointed this last time I stayed here. I had my credit card compromised and the room smelled and there were stains on the carpet. I was very upset and called the front desk, the manager called me back from my previous review and he reversed the charges and gave me my money back and apologized for the condition of the room. He did ask that I give his hotel another chance and I agreed. I can easily recommend this hotel as the management staff really does try to make it right which is rarely seen now days from businesses and corporations. I do think this chain of hotels is one of the most responsible as they care about their customers. This hotel is located very close to many great amenities like the Del Mar dog beach, and downtown Carlsbad, downtown Encinitas, and it accepts dogs. It is very quiet and easy to access from the freeway without the freeway noise. This hotel does have free Wi-Fi and free breakfast with many great breakfast choices, and they do not charge parking fees as some hotels do.
September 15, 2013
Rated 5.0 out of 5.0 by kgyebi Great Hotel
..Enjoyed my brief overnight stay enroute to San Diego airport.
Check-in staff was pleasant and the room was very comfortable and clean as well.
September 6, 2013
Rated 4.0 out of 5.0 by judems Convenient beach location and nice environment
I stayed at this hotel for 2 nights for a family reunion. Initially, I could not figure out how to make the room comfortable but eventually did figure it out.
The room is laid out nicely with the necessary plugs integrated into the lamps for charging of all of our electronics.
The bed was quite comfortable with enough pillows. The room even had a small refrigerator to boot. Upon check-in, I was provided two water bottles for my two night stay. A very nice touch.
The hotel is 5 minutes to the beach by car and 20 minutes if one wanted to walk.
My two complaints were the view and the location of the pool. My room on the 2nd floor overlooked part of the roof of the building and had bird poop on the window.
The pool is located in the parking lot, not exactly an inviting site. Thus, I chose not to use it. If it was located somewhere else on the property, I may have used it.
September 2, 2013
Rated 5.0 out of 5.0 by MrBugs Great place to stay
We have stayed at this HIE several times now. The staff is always friendly and the rooms are good. Nice and clean, on the large side, with a desk and a chair/ottoman. The bed was nice, not hard but not soft, firm and comfy. For what they offer the price is a very good value.
September 1, 2013
Rated 1.0 out of 5.0 Disappointed
The room prep was incomplete.
The toilet did not evacuate properly and was not fixed in spite of multiple reports to the front desk. The desk clerk was very apologetic and promised to get someone to fix the problem right away, but her polished execution of the scripted apology mantra did not make up for the fact that the problem was not fixed.
The management of this property seems to be getting a little shabby.
August 30, 2013
Rated 5.0 out of 5.0 by cokwd GOOD CHOICE
A friendly and knowledgeable staff and a great location to points North and South. Will stay here Again ! !
August 28, 2013
Rated 5.0 out of 5.0 by AC09 Clean, comfortable, great location
This hotel was a great value. Room was clean, spacious and comfortable. Hotel is in a great location and had free breakfast and parking. Will definitely stay here again.
August 26, 2013
Rated 5.0 out of 5.0 by luenthai Thank you
The gentleman at the front desk when I checked in Sunday night Aug 18 was just outstanding and compassionate to the family emergency that required my stay at the hotel.
Many kudos for his performance.
But you make answering this survey ridiculously difficult
August 24, 2013
Rated 5.0 out of 5.0 by rcdlvnv Nice hotel
I spent the night here with my elderly parents. The staff was friendly and the room clean and spacious. We had a very enjoyable stay. One thing that bugs me though, and it's a personal thing, but it drives me crazy when the sheer drapes blow up when the air conditioner comes on. Besides that, everything was great!
August 16, 2013
Rated 5.0 out of 5.0 by Biztraveler06 Clean, Modern, Well-Located, Good Staff
My two night stay for business was very comfortable, in a spacious king room with all necessary amenities. Even facing the highway, with the windows open, the steady hum of traffic was not disturbing. With the windows closed, it was hard to hear any sounds at all from outside. The staff was exceptionally helpful and cheerful, which helps make any hotel stay more pleasant. I would highly recommend this hotel.
August 16, 2013
Rated 5.0 out of 5.0 by Joseph1234 Convient Location and Nice Facilities
Good location near many popular attractions. Friendly staff and very helpful.
August 14, 2013
Rated 5.0 out of 5.0 by originalaztec Nice hotel.
The hotel, staff and breakfast were all great. the only thing I did not give an excellent rating on was the value because the hotel parking of 10 dollars a night seemed not only excessive but unnecessary. However did not ruin the experience at the hotel.
August 12, 2013
Rated 4.0 out of 5.0 by ChiefRetired Great Front Desk
Hollie was exceptional. She was professional, friendly, and very helpful. She set the tone for a great experience and stay. The breakfast room is small and staff did not keep everything stocked without being asked. Room was nice, roomy and comfortable with the exception of a very small bathroom with poor design of the door blocking the sink. Great location. WIFI wAs slow but we were on holiday and had our own access point with us. Found crayon under nightstand
August 1, 2013
Rated 5.0 out of 5.0 by hummer57 Great Location
Superb Customer service. The staff at the hotel went above and beyond to help me with everything from directions, recommending places to eat and were to go. Rooms were extremely quiet considering we were so close to the freeway. Hop skip and a jump to the beaches and the 5 30 seconds away. Cardiff by the Sea is awesome. Thanks for helping our family have a memorable vacation and I deeply appreciate the great Customer Service.
Only negative is the parking fee, but as I quickly found out just about everywhere had a parking fee.
July 29, 2013
Rated 2.0 out of 5.0 by Juless dirty pool and spa areas.
We stayed there one night for my sons 8th bday to go to Moonlight beach and when we got there the pool and spa were very dirty and even the following morning it still had same dirt as previous day yuk! let the front desk know and she went to tell maintaince right away. the stairways had cut out drywall and blowers going on them must have had water damage and the room had ceiling patches that was shaped like a giant kotex pad above our heads lol wouldnt reccomend this hotel.
July 29, 2013
Rated 4.0 out of 5.0 by 9traveler2013 Parking Fee
I may be in the minority, but a small hotel with plenty of open space, no secure gates or fences is not a hotel that requires a 10.00 parking fee. This is an average hotel just off the freeway and the parking fee is just a money grab plain and simple.
July 21, 2013
Rated 3.0 out of 5.0 by Kellykelly Good hotel but terrible receptionist
We wanted to check in early but hotel is fully booked. Waited until 2:20PM to finally get my room but it was facing noising highway. We came out and wanted to change a quite room but had to wait good 5 minutes for receptionist to finish her personal call. Without telling our reason, she immediately asked that if we want to change different room. What is that telling you.....
Assign us a worst room while save a better room to other people????
Am I a 2nd class IHG member???
July 17, 2013
Rated 5.0 out of 5.0 by IceandMom A new start
Was amazed with the service and staff at this location! I had a wonderful room and my son loved it because he had room to run around. Staff was so helpful during our adventure throughout the area. There is nothing bad I can really say about this property. The beach was literally 5 minute drive and parking was not difficult. Staff made recommendations on food locations, things to do and see in the area. I will definitely return to this location!
June 30, 2013
Rated 5.0 out of 5.0 by cast Best staff
The hotel is nice but the staff is oh so friendly and knowledgeable. They were able to recommend great restaurants and other venues.
June 28, 2013