Rated 4.4 out of 5 by 87
Rated 5.0 out of 5.0 by Kilted Son I like this Property
As an IHG Customer, I have enjoyed my stay, it is a convenient location for my travel needs
June 7, 2014
Rated 5.0 out of 5.0 by MiaX Great Value
This is a very nice hotel with all the amenities I was looking for. It is just a short drive to the beach, restaurants and the Encinitas tourist area. I would recommend staying at this Holiday Inn Express.
June 1, 2014
Rated 3.0 out of 5.0 by BPL11 Good value
Location is good - 20 mins from Seaworld. Rooms are decent - hallway carpet needs an upgrade. Internet was painfully slow.
May 29, 2014
Rated 5.0 out of 5.0 by Rose44 Great staff, comfortable
Perfect area, low noise level even though it's located by the freeway. Great breakfast. Close to everything.
April 28, 2014
Rated 5.0 out of 5.0 Ms.L.A. Duckworth
We,(my family,and I) are very impressed by the ambiance,that is evident just walking through the front doors.I personally have needed this time to recover,and recuperate from a serious accident. But it was this Holiday Inn Express that eased my internal parental guilt.As a Mother of five,my family took priority over any pains,or discomforts that I might have.So I was indeed both relieved,and pleasant surprised at the perks here.(Free breakfast,free WiFi,free workout facility,a laundry room,a pool,and a Jacuzzi!) Although I have only seen the laundry room,and used the Jacuzzi once,it has been a blessing for my husband,(Who has the duties of a caregiver for me and the family now!) It's even brought out in my son,his inner fitness guru. LOL All in all,my family's well fare and happiness is my first concern.Here I finally feel that, "I can concentrate on getting better!" As I am evolved in several volunteer organizations.(D.N.C.,the O.F.A. North county women's Dem. Party,MoveOn.org.) But my pet projects I started myself are,(Disabled Wives of Enlisted,Fallen Soldiers,&Juvenile delinquent with disabilities.) No matter where my journey takes me,I will remain a loyal Platinum Card Club Member for life! We Thank you for you impeccable staff,and hard working room attendant.
April 26, 2014
Rated 2.0 out of 5.0 by T.O. traveler Needs improvement
Although the staff was friendly and the breakfast was good, the hotel's cleanliness left much to be desired. We found trash behind a table in the room, debris in the drinking cups, and handprints on the bathroom and elevator doors. The hot water did not last through two showers. There was a barking dog in a residence next to the property that kept us awake into the night. We will not stay here again.
April 24, 2014
Rated 3.0 out of 5.0 by RobInV Staff is Indifferent
After six hours on the road we check in (around 9:45). Fifteen minutes later we get a call from the front desk that there are complaints about the sound from my 23 month old son walking (my Daughter was already in bed)!
This was on a Saturday night in a tourist area during spring break. It's not like we were having a party in the room, just a quick bedtime routine.
The takeaways here that the walls and floor are evidently quite thin. The second is now instead of just one unhappy patron, the unseasoned staff also has an angry dad to contend with. If it were not for the fact that it was late enough for me to lose my money, I would have walked out that instant. They *knew* we just checked in.
After complaining to IHG Customer Care of what I thought was rather shoddy treatment, I did as they suggested, talk with the manager on checkout who quite angrily suggested that I should have made it a point of talking to *HIM* when he started his shift at 11PM before complaining to IHG.
The place or the people are not bad, but they're evidently so spoiled by business travelers that they have evidently forgotten what its like to have people at leisure.
No service recovery. No apology even when IHG stated the following - "I know they share our goal of consistent high quality, and I am confident they will take the necessary steps to achieve complete guest satisfaction."
April 14, 2014
Rated 4.0 out of 5.0 by Medic12 Business Stay
Weekends 3/13-16 & 3/20-23, First time at this property, was under a Group rate. Overall experience was Good! Staff and service was great.Staff always made it a point to greet each and every guest. Made you feel welcomed. The breakfast was wonderful with all the usual items very Fresh and Tasty.Their Warm Cinnamon Rolls are YUM! Rooms are large and all décor and furnishing are modern. Beds, Pillows are very comfy too.
March 31, 2014
Rated 3.0 out of 5.0 by Marbil Visitor from Arizona
The carpet in the hallways and in the room was dirty. My room had a large hole in the wall that was poorly covered with wallpaper. The room door had huge marks on it, same marks on the inside. I asked the front desk clerk if someone was killed in the room since their was a lot of visible damage. The front desk clerk laughed and said no. The room had small black ants. The free breakfast was gross. The coffee was bitter. The hot items like the sausage was cold. I do not recommend the breakfast. I stayed here several times in the past. The location is great. This hotel is in dire need of cleaning, extermination and repair.
March 26, 2014
Rated 3.0 out of 5.0 by DavidW47 Good stay, bad coffee
The coffee is really bad. I don't know if it's the coffee they use or they way it's brewed.
Other than that, good stay.
March 26, 2014
Rated 4.0 out of 5.0 by JayJay6525 Staff friendly and helpful
Good variety of choices for breakfast and the room stayed open until 10 Sundays. Housekeeping staff did a very good job and were able to accommodate when the service was needed early. Front desk staff were very friendly and helpful.
This property could used some freshening. My room had carpet burn spot and the couch/fold out was in need of a good cleaning.
Overall, this location was just perfectly located for my needs and the total experience was above average.
March 20, 2014
Rated 5.0 out of 5.0 EPITOME OF CUSTOMER SERVICE AND COMFORT
This was our second stay at the Cardiff HIE. The hospitality expressed by the staff and management was just as outstanding as it was the first time.
We experienced one significant faux-pas in our lodging arrangements on our first evening, when we were assigned a room that had a very dirty carpet (huge dark stain) and faced the entrance to the hotel and the busy I-5. Noise was continuous from traffic, the ice machine next to the room, and intermittently, from the guest laundry, which has 24/7 access. Because it is programmed for energy efficiency (green), the AC unit does not have a setting for continuous fan operation to muffle noise. Ear plugs were not successful in decreasing the din to peaceful levels.
The next morning, we spoke with the manager, who graciously comped us for that night's charge, and agreed to move us to a room that faces the back side of the building for the remainder of our stay.
Thank you for the SUPERIOR CUSTOMER SERVICE!
March 14, 2014
Rated 5.0 out of 5.0 by Anifled Satisfied on all Levels of Service and Comfort
Key location. Ideal living for business or pleasure.
March 12, 2014
Rated 5.0 out of 5.0 by Fall913 Beach time
Wonderful time in Cardiff by the Sea. A repeat visit, we felt right at home. A great time had by all.
March 9, 2014
Rated 5.0 out of 5.0 by Fall913 A wonderful get away vacation.
All the comforts of home, plus great convenience near
my brother's house in Encinitas. Great proximity to San Diego as well. Can't wait to get back.
March 8, 2014
Rated 3.0 out of 5.0 by laboy Anyone at the Reception Desk?
I used this time to travel with my fiance to get away from the wedding planning for the weekend. Overall experiences was average but for some reason whenever I go to the front desk, there is no one there. After waiting for a while, the clerk comes and starts to check us in. At this time, another employee shows up and starts to converse with the clerk helping us and delaying our check in. Finally, after we get checked in we were able to get some rest. But during our stay there, the receptionist never seemed to be in the front desk when we needed something or even during check out.
Location was fantastic and we were able to get some quality time to ourselves. If your looking to get away and never be helped by the hotel employees, then this is the place to go.
March 5, 2014
Rated 5.0 out of 5.0 by Dr. Z Very good experience
The Holiday Inn at Cardiff by the Sea is an excellent value. The property is very well managed and operated, is well appointed with very nice rooms. The included breakfast is one of the best you will find. The property is right near I-5, which provides ready access to surrunding towns such as Carlsbad and Encinitas and only about a 25 minute drive to the airport in typical traffic conditions.
March 3, 2014
Rated 4.0 out of 5.0 by V Shah Very accomodating
Enjoyed my stay and felt like home, They accommodated my eating preference. The staff was friendly.
February 27, 2014
Rated 5.0 out of 5.0 by Anne221 Feels Like Home
After being on the road for 10 days, it felt like "home" to come back to our favorite HIE in Encinitas/Cardiff. Thanks to the staff for another great stay.
February 5, 2014
Rated 5.0 out of 5.0 by DS13498760 Top Notch Staff
The staff is very accomodating and helpful. The location is perfect for our needs next to Cardiff, Solana Beach, Del Mar, and Encinitas. The beds are comfortable, the wifi is fast, and the showers have plenty of hot water...what more can you want!
January 26, 2014
Rated 5.0 out of 5.0 by Schnowz Home Away From Home
We are frequent guests in this hotel and the staff treat us like family. Since we love to golf, we find this location to be very convenient to several great courses and almost anything of interest in the area.This hotel is extremely clean and the beds are very comfortable. We find this hotel to be very quiet which also accounts for a good night sleep. The exercise room has a recumbent bike (which I use daily when there) and two treadmills. The breakfast offers a wide selection of breakfast items and all are fresh daily and very good.. Just one time in the exercise room there were no towels. When I reported it to Holly at the front desk, minutes later the towels appeared. Andrew, the hotel manager is extremely professional at the same time very friendly. He runs a very nice hotel that is very well taken care of. His entire staff does a great job of fulfilling any of your needs or requests.We visit this area often and wouldn't think of going to any other hotel. Our compliments to the entire staff!
January 24, 2014
Rated 4.0 out of 5.0 by n2itivgrl Good stay...except for the clogged bathtub drain :(
This hotel was nice, the front desk staff VERY courteous and helpful (a very nice gentleman on the evening of 1/19/14 helped us find AND made copies of lined paper my daughter needed). The room (#110) was nice and roomy, comfy bed too. The sofa bed was ok.
Our only problem was with the bathtub. By the time you were halfway through your shower, the water was almost at ankle level. This was pretty gross especially since we were at the beach, so we were all so eager to get the funk off of us. The next morning, Sunday 1/19/14, my husband called the front desk to report it and the girl there said she'd call someone about it. Nobody ever came...then we mentioned it to the (very nice# housekeeper just to see if she had anything she could use to help us. She couldn't help us and sent someone else to see what he could do #I believe he was also part of housekeeping, also very courteous#. He told us that nobody would be able to fix it until the next day, so I guess there are no bldg. maintenance people on duty Sundays. That was fine, but you'd think the front desk girl would have told that to my husband instead of saying she'd send someone to fix it. Geesh.
My husband happened to have a tool he used to try to get the clog out...and boy, was that DISGUSTING!! When it's not even your house and countless people have stayed there, it's just a whole different ballgame of GROSS. #WE EVEN HAVE A PICTURE OF THE HORROR) This helped and the tub didn't fill up AS MUCH. My toddler had to take her bath standing up.
The whole horrible shower thing did put a damper on our weekend, and waiting for it to drain before anyone else could shower kind of threw us off time-wise. Pretty inconvenient.
As long as we don't have to endure the whole non-draining bathtub ordeal again, we'd definitely come back here. Breakfast is fun, decent varieties too.
Thanks for reading :)
January 22, 2014
Rated 5.0 out of 5.0 by Travel10 Bed comfortable; handy location
This location is close to many interesting places and easy to access from the highway. The bed was comfortable and the room was cleaned well.
The breakfast room managed to serve a lot of people without running out of things.
December 31, 2013
Rated 5.0 out of 5.0 by Anne221 Always great!
This is our favorite HIE in the San Diego area! The staff is friendly, the rooms comfy and the location perfect for the Cardiff/Encinitas/La Costa area. The manager, Andrew, is very helpful and a lot of the staff has been there for a long time like the man in the breakfast area. We stay here three or four times a year while visiting family in the area.
December 29, 2013
Rated 5.0 out of 5.0 by Susanella Comfortable room and great breakfast
Enjoyed our stay and the breakfast the next morning was great!
December 7, 2013
Rated 3.0 out of 5.0 by jt1234 Don't stay in room 246
Rooms were clean and staff was excellent. The problem we had was being across the laundry room. The room would shake when the dryer was on a certain cycle. Also, we had to listen to an annoying sound for the full 60 hours we were there. Almost sounded like a helicopter pad above us...or even being at a luau listening to the drums. Only time you couldn't hear it is when the A/C was on. Mentioned it to the front desk and the lady said it could be the piping.
December 2, 2013
Rated 4.0 out of 5.0 by cc4220 Attentive Staff
I sleep late and have the do not disturb sign on my door until 11 or 12pm. I don't, however, think that this should exempt the chambermaid from making up the room in the early afternoon. Two out of three first days that I stayed there my room was not made up. I went to the front desk and told them, very nicely, and they said that they had people there until 4pm and that my room should have been made up. It was attended to the remaining days, but since 2 out out 5 days weren't taken care of, I asked the manager if he would compensate me for it on my final bill. He did take off a reasonable amount for my inconvenience and I was satisfied with that.
As an aside, I worked as a chambermaid one summer during college and we worked an 8 hour day, 8-4, and had 12 rooms to do. We wouldn't think of just leaving without having one of our rooms done.
November 13, 2013
Rated 4.0 out of 5.0 by Joe325 Good Service & Good Value
Stayed for 2 nights in fall of 2013, the service people were very professional and courteous. The pool was not large enough to swim in, but the property was nicely located right off of Interstate 5 at Birmingham just east of Cardiff-by-the-Sea.
The beds were decent but, I wasn't a fan of either their "Firm" pillows nor their "Soft" pillow selection in the room. The shower functioned well with the right amount of pressure and easy-to-figure-out controls.
Was there for business in San Diego and the morning traffic southbound was manageable.
November 11, 2013
Rated 5.0 out of 5.0 by AZMillers Best hotel in North County San Diego, California
The Holiday Inn Express in Cardiff by the Sea (North of San Diego) is the best choice for lodging in Southern California. We are repeat customers because the greatest asset at this hotel is the staff who excels in every facet of customer service. The rooms are comfortable, clean and spacious. The breakfast are good. The location of the hotel is ideal being situated mid way between attractions as Sea World and Legoland. But the main reason to stay here is the hotel staff.
My wife and I had booked a two night stay to celebrate our grandson’s 12th birthday. However, due to my wife having a skateboard accident on day two of our trip, it became a two week stay with my wife spending a week in the hospital while I stayed at the hotel.
Prior to the accident upon initial registration, we were greeted with a great smile by the Front Desk associate. She excelled in her amicable attitude which made us “feel at home.” This feeling was prevalent with all the front desk personnel who always asked my wife’s condition when I returned to the hotel from the hospital.
The hotel General Manager is an outstanding manager as he recognizes his customer's concerns. He inquired about my needs while my wife was in the hospital and daily followed up on her condition. Upon her discharge, he moved us to a handicap room and furnished it as desired. My wife convalesced for a week at the hotel before we were able to return to our home in Tucson.
If you want to find great customer service which is genuine, Holiday Inn Cardiff by the Sea, should be your hotel of choice while in the San Diego area.
November 6, 2013
Rated 4.0 out of 5.0 by Maaries Great Breakfast; quiet location
The rooms are comfortable and quiet--at least in the back, away from the freeway. The breakfast has a wide variety of choices and is quite good.
Some areas for improvement:
1. The ice machine is on the west side of the lobby. If you are staying in the back on the east side, it is a good block, or block-and-half, walk to get ice. There needs to be some closer availability for ice in the rear hallway.
2. There wasn't enough counter space in the bathroom to place a toiletry bag. The toilet had no cover to put down, so if you put some items on the back tank, they could fall in the toilet. Needs a small shelf for one's personal items.
3. Room rates for singles should be lower than that for 2 or more persons. One person does not use double towels, supplies, or eat double food. This is a pretty large single supplement.
All that said, this is a nice place to stay, and I have stayed here several times.
October 31, 2013