Rated 4.3 out of 5 by 111
Rated 4.0 out of 5.0 by kellysjazz Checkin Smooth but no washcloths
The checkin was smooth and the lady at the counter was so sweet and friendly. I saw her many times over the course of my stay and she always was smiling and friendly.
The only issue I had was the last night of my stay. Housekeeping did not replace the washcloths in the bathroom, so I had none. I called the front desk at 10:30 p.m. and told them, they assured me some would be brought up. After two hours of waiting, I gave up and used a hand towel. Still can't understand why the washcloths weren't re-stocked by housekeeping.
September 9, 2014
Rated 5.0 out of 5.0 by jimmyg3 Great rooms and friendly staff
We had a great stay. The kids loved the pool and hot tub. The room was quiet at night. My daughter lost her iPod and the staff called us the next day to let us know they found it!
September 6, 2014
Rated 4.0 out of 5.0 by Babet A fabulous brief get-away
This particular hotel exceeds my expectations. The room is very clean and so as the surroundings. Free ample breakfast is very appealing and convenient for the guests. I'm a BIG FAN!
September 5, 2014
Rated 3.0 out of 5.0 by jebesta Breakfast bar and maid service
Breakfast turkey sausage was very dry and not flavorable. We ate at a restaurant on Monday instead of the breakfast bar. Very crowded.
Also our room wasn't cleaned.
September 4, 2014
Rated 5.0 out of 5.0 by Martio Cozy bed
Great night's sleep, clean facility, some friendly staff.
September 1, 2014
Rated 5.0 out of 5.0 by Happy Smiling Family Perfect for Family Fun
We had a lotof fun in the pool and the rooms were very clean and the staff was very courteous. Carlsbad Beach area is beautiful. Lots of great restaurants to visit.
We would stay here again.
August 29, 2014
Rated 5.0 out of 5.0 by RODOLFO81 very good hotel
NICE HOTEL AND EXCELENT LOCATION IF YOU GO TO LEGO LAND
August 29, 2014
Rated 5.0 out of 5.0 by Marvelousgin Great service
This hotel is very close to the beach and it is very clean and functional. The staff was very helpful and prompt. I loved it and I recommend it.
August 28, 2014
Rated 5.0 out of 5.0 by Family of Four - 2 teens Good value
Overall experience excellent. Location a short walk to beach. Staff and amenities excellent. Only issue was the room was too cold.
August 22, 2014
Rated 5.0 out of 5.0 by workingmomma fantastic family friend hotel for the money
My family felt welcome and comfortable in this hotel. Not only was it set up well for business travelers but for the family traveling as well. The children spend hours in the hotel pool and as it was in the summer there were other kids to swim with. The laundry room for guests to use is a great amenity for travelers but we did not use it. We will definitely come back.
August 21, 2014
Rated 5.0 out of 5.0 by 71elky4fun Great Hotel Stay
We stayed at the Holiday Inn Express in Carlsbad during a trip to LEGO Land. The hotel was easy to find, had ample parking, and the exterior and grounds were well kept. The staff was very friendly and helpful during our stay. The free breakfast had a good variety each morning of well prepared food.
August 20, 2014
Rated 5.0 out of 5.0 by Rays68 Good location and great service
Good hotel for the price. NIce comfortable rooms and free breakfast, can't beat the price. Only thing I notice bad was the room bathroom floor. The tile grout was very dirty. I think this should be deep clean at least once a month. other then that, the rest of the room was clean.
August 20, 2014
Rated 5.0 out of 5.0 by Julienne Clean and great location for Legoland
Less than a few miles to LEGOLAND and Carlsbad Beach. It was new, very clean, and the free breakfast with many options was a nice treat. I slept very comfortably with no issues. Will be sure to come to this Hotel again when we return to this area.
August 19, 2014
Rated 5.0 out of 5.0 by DEM3 Great Experience
The room, the staff, the location were all perfect. Extremely comfortable beds!!! Couldn't have been better.
August 16, 2014
Rated 5.0 out of 5.0 by Peter515 環境舒適
August 15, 2014
Rated 4.0 out of 5.0 by Belaz Nice place
Good service for amount spent.
Great rooms and outside pool
August 15, 2014
Rated 5.0 out of 5.0 by dynagram Enjoyable stay
Once again Holiday Inn Express has lived up to its reputation of a hotel of quality and comfort. Looking forward to staying at one of the facilities again the next time we travel. Thank you.
August 13, 2014
Rated 1.0 out of 5.0 by AZ Dino Not up to snuff in Carlsbad
Upon arrival for our 6 day vacation we were impressed with the hotel. It looked very nice and was everything we come to expect from a Holiday Inn Express and t was in a good location.
When checking in I requested 3 keys one for each of the occupants of the room. I was told that I was allowed two keys and no more than two. I tried explaining that we would all be in and out at different times and it would be an inconvenience to only have two keys. Front desk attendant explained that if was hotel policy to issue a max of two keys per room. This necessitated a situation where we had to hide a key on property so all three people could have access to the room as needed.
As a Priority Club member I stay in IHG brand hotels exclusively when I can. I usually get a nice bag with a bottle of water and cookies upon check in. I am usually greeted by the front desk clerk every time I enter the hotel. At many locations I get a bag with water and cookies every evening. At this location I was greeted most of the time with a simple" hello and how is your day." which was very nice. I did not get my priority club bag of water and cookies at check in. I saw the bags behind the desk but I was not offered one when I checked in. I was very unimpressed with the service from the start.
The room was nice clean and everything I have come to expect.
Clean bath, comfortable bed and spacious room.
Our first morning we went down to breakfast at 845 only to find the entire room filled with people eating. There was no where to sit and the food line was at least 30 people long. Rather than fight the crowd we simply waited outside for it to empty out. At 920 we went back inside to find the line and seating had not changed. While we waited in line for food it became 9:30 at which time the food worker began shutting off the display case lighting and stopped putting additional food out on the line. For the most part the food was gone. I want to emphasize that there were at least 11 people still waiting to get food at this time.
We got what little we could and the food handler replenished a few items at the request of some of the disgruntled guests. The remaining five days the food service improved as a large group checked out. I was displeased to see that the country gravy that usually accompanies the biscuits never made its way out to the food line.
One afternoon we went out to enjoy the pool and spa. What we found was rather uninviting. Lounge chairs were over turned on the deck and the cushions on many of the chairs were tattered torn and very unsightly. Two hotel employees came out to replace towels and walked right by the overturned furniture as if it was the norm at this hotel. I ended up straightening the furniture and got a few nice comments from the other guests for my efforts.
On the 3rd day we slept in til 10 am. we seemed to have missed the maid service. I took our three towels later in the morning to the maid in the hall to get them replaced. Yes, i took 3 towels to be replaced. She handed me two in replacement. I politely asked for a third and was told I could only have two. I showed her that I was giving her three and I wanted three in return." No", I was told "only two could be given in return". Needless to say I had to go to the pool to get a couple more towels. Arrg!
We really enjoy Carlsbad and visit the San Diego area at least twice a year. Unfortunately, I don't think we will be returning to this hotel anytime soon.
August 12, 2014
Rated 5.0 out of 5.0 by Maryvw A very nice stay for our family
This is an excellent hotel for families. It is close the the freeway and easy to get to downtown San Diego or Camp Pendleton. It is also near major attractions such as Legoland. There is a shopping area across the street, and you can walk to the beach in 10 minutes.
The pool area is large, and nicely maintained. There are towels available, and lots of seating.
The one drawback is that the wireless internet service is lousy in the rooms. It is better in the lobby, but generally only when the hotel is empty.
August 10, 2014
Rated 5.0 out of 5.0 by jojo554 Very nice stay
Upon check-in the front desk clerk upgraded our room. We had a corner room on the top floor with a view. It was perfect for our needs: quiet, clean and comfortable. We really liked how the room had a mini fridge, microwave and coffee maker. We didn't know the hotel offered a daily HOT breakfast - that was a plus! Though it had many bready items, it was still good. The staff was great at replenishing the food items and tidying up - hard to do when it was especially busy but they did a pretty good job. The pool area was also nice and comfortable, with good seating areas and towels for everyone. It's a small area but it wasn't crowded at all. Parking was very easy too. The staff was great and the hotel is very family friendly. If I could make a suggestion, it would be to install a ceiling fan in the rooms so it won't get stuffy at night. Other than that we really enjoyed our stay!
August 9, 2014
Rated 5.0 out of 5.0 by Eddie66 Legoland stopover
A great place to spend the night for your Legoland adventure.
July 30, 2014
Rated 5.0 out of 5.0 by ks50 Good hotel, reliable service
I am a repeat customer and my expectations for quality, comfort, and relaxing was maintained,.
July 29, 2014
Rated 4.0 out of 5.0 by RobAZ1 Great location. Nice property
Excellent location with easy on-off access to I-5 and the beach. Easy walk to South Carlsbad State Beach which is a nice beach with smaller crowds AND bathrooms! Also liked that a grocery store, drug store, bank and several restaurants were right across the street to pick up items we forgot.
All rooms, lobby and pool area were clean and in good shape.
Really enjoyed our stay, but if there were any negatives it would be the breakfast. Same options every morning (we stayed 4 nights) and seating was limited after 8:00 am.
Other than that my entire family enjoyed the hotel and would stay again in the future.
July 24, 2014
Rated 5.0 out of 5.0 by XXXXXXjhjkjjkklkl COMODIDAD
July 23, 2014
Rated 5.0 out of 5.0 by milo11 Just as expected!
The hotel was updated and clean. Plenty of parking. Clean and comfortable rooms. Free Wifi but it was a little spotty.
July 23, 2014
Rated 5.0 out of 5.0 by terrih67 Nice hotel and great location.
The hotel was very nice and clean. Location is very close to the beach, restaurants and shopping. The only complaint was the noise from the room above and in the hallway outside of the room. Would definitely stay at this hotel again.
July 23, 2014
Rated 5.0 out of 5.0 by Liv82 LegoLand Vacay
I really liked this hotel. The rooms are AMAZING very comfortable and relaxing! The breakfast they serve is pretty good as well. Aside from having a nasty experience at check in everythign else was great. WHne you check in ask for Ritu I think is her name. Shes a very nice Indian girl with glasses she went above and beyond to help me out!
July 23, 2014
Rated 2.0 out of 5.0 by whitelightnin92 Poor service and no stairs
I wouldn't recommend this location for any business travelers. Very close to Legoland. I am a platinum member and recieved absolutely no recognition. When I checked in the desk was empty, no note or sign. I waited over 10 mins when the employee came from the back room. I understand that things call them away at night, but at least have the courtesy to leave a note. I was checked in and sent on my way. I stay 200+ nights a year in hotels and generally frequent IHG properties. In all my travel I've always been recognized as a platinum member. The employee said nothing and when I asked about it I got deer in the headlights look and she appeared to have no idea what I'm taking about. The hotel has stairs, but they are only available for leaving the hotel, which is very inconvenient. I won't fault them for all the families in the hotel, but having to battle kids for the elevator isn't fun. At least make the stairs accessible. I will be in Carlsbad for 10+ weeks and I'm sorry to say I've taken my patronage elsewhere. I travel too frequently too put up with inconsiderate employees and inconvenience.
July 21, 2014
Rated 4.0 out of 5.0 by Sunny 85 Good Hotel
Great for a family. When visiting Carlsbad or the San Diego area, I would again stay at this great central location. The nearby beach is awesome.
July 15, 2014
Rated 5.0 out of 5.0 by mightyjoeyounglv excellent value
Love this Hotel! The staff is excellent and the rooms are very comfortable, clean, and quiet. The breakfast is out of this world and really makes the room rates a great value.
July 10, 2014