Rated 4.2 out of 5 by 112
Rated 5.0 out of 5.0 by Smig28 Great Staff
Eight of us ages 21-60 stayed in 4 rooms for two nights when watching the rugby, everyone was chuffed with the place, the staff were exceptional. We would highly recommend.
December 5, 2013
Rated 5.0 out of 5.0 by Angela59 Mid landers
We have stayed here before and were delighted with our recent visit. Welcoming staff, good food and my Husband enjoyed his breakfast in bed that I fetched from the Breakfast buffet. Thank You.We will be back.
November 28, 2013
Rated 1.0 out of 5.0 by Aden1234 Very uncomfortable bed and room not clean
Unfortunately this was the worst experience that I've ever had at a holiday inn anywhere in the world. As you will see from my membership I have stayed in a number of HI's in the Uk, Europe ! MEast and Russia, but this was the worst one in Cardiff. We had to change rooms after the first night as the bed was so uncomfortable. The mattress was so thin it felt like a camp bed. If it wasn't for the fact that we checked in quite late in the evening after a 4 hour drive and we had our son with us we would have asked to be moved on arrival. We did get another room on our 2nd night, but to be honest the bed was not that more comfortable and more alarming was the fact that it seemed that the room had not been cleaned properly. We were walking on biscuit crumbs etc and there were empty packets of food under the bed. We did feed this back to the hotel manager on checking out, and she was apologetic. We are planning to make regular trips to Cardiff, but this experience has made me think again about staying at this HI and at the moment would not recommend this hotel to any of my colleagues or friends.
November 23, 2013