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Rated 4.2 out of 5 by 267 reviewers.
Rated 4.0 out of 5.0 by Great if you like a soft mattress, terrible night's sleep if you don't Great hotel. Room and hotel very clean. Staff helpful and friendly. Breakfast available from 04:00 which was a pleasant surprise. (but don't expect sausages, eggs, bacon and beans at this time) Mattress far too soft, pillows too large. People with back pain may prefer to sleep on the floor. However I have visited many Holiday Inn Express hotels and find them excellent. This is the first time the bed has been unsuitable. January 28, 2015
Rated 1.0 out of 5.0 by WHERES MY HOTEL TRANSFER? stayed at hi Cardiff airport on 09/01/2015 and 23/01/2015 on the evening of 08/01 visited the bar to order 2 brandys was informed there was no brandy available what sort of hotel runs out of brandy? my booking for 23/01 was for a twin room but was allocated a double with a sofa bed which was very uncomfortable a medical condition makes twin beds essential.on returning to the airport on 23/01 we were left waiting in the car park for 20 minutes in very cold weather waiting for the hotel transfer vehicle. January 26, 2015
Rated 5.0 out of 5.0 by good stay Friendly staff, clean and comfortable room. Very good value ,easy to book and good parking outside. I have to visit this area during the year and would be happy to use this hotel every time. January 20, 2015
Rated 4.0 out of 5.0 Checking rooms by staff. This is the second time we have had a problem. The room was clean and comfortable, the problem was in the bathroom. The bracket holding the shower head had broken so when my wife or myself had a shower we had to hold the shower head, this did make showering awkward. We reported it when we first arrived but were told there were no maintenance available. The hotel location is good so we will continue to use it. January 13, 2015
Rated 3.0 out of 5.0 by airport stay this is a good choice holiday inn and is only a 10 min; walk to the Cardiff airport, we use it for park and stay and find it most convieniant for our needs, the mini bus to the airport and back is a great service,, it can be a little noisy with people going and coming during the night, January 11, 2015
Rated 5.0 out of 5.0 by great Staff Throughly enjoyed our family stay here. Value for money and guet service is outstanding. January 10, 2015
Rated 5.0 out of 5.0 by Excellent service Second stay in 3 weeks, leaving my car this time, everything ready at reception when I arrived. Only slight critisism, room was very clean,as always, but a lot of scuff marks on the walls.Will always use this hotel if in the area. January 10, 2015
Rated 4.0 out of 5.0 by Christmas stay 2014 Good hotel, good price, good location, silly bill mistake tainted stay. January 8, 2015
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