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Rated 4.2 out of 5 by 290 reviewers.
Rated 4.0 out of 5.0 by Good..............BUT !!!!!!! reception was good very efficient. My room on the third floor via the very slow lift was easily found. First impression of the room was good and in fact the bed was very comfortable indeed and i did have a great nights sleep. disappointing that there is no restaurant for an evening meal, but i suppose with a pub restaurant next door serving good food then you cant grumble. Breakfast was chaotic to say the least and at 08:00 it was very busy. Very poor display of hot food with only sausage scrambled egg and beans available. To be honest, i`m used to a little bit more than that as i`m on my travels. The biggest moan that i have was the condition of the bathroom. The door wouldn`t shut from the outside, so i could hear the extraction fan all night long, and the bath was black with mould on the sealant. This completely spoilt the appearance of my room and spoilt what was to be a long and enjoyable shower after travelling for four hours to get there. November 3, 2014
Rated 5.0 out of 5.0 by The Perfect Stay I already have a review posted on your website. I really want to stay with you again on 8th November but you are full. Can you let me know if a room becomes available please? November 2, 2014
Rated 3.0 out of 5.0 by The staff were very helpful but the room was very poor... After recently staying at a Holiday Inn Express in Hamilton and being very impressed with the hotel, I decided to book this one in Cardiff Bay. Unfortunately they couldn't be more different...and the room I had was tired, cramped and the shower room was dated with broken tiles and mould. On a plus side, the staff were so helpful and hard working. November 1, 2014
Rated 3.0 out of 5.0 Difficult stay in Cardiff Hotel ok, staff ok but the room lost electrical power and over 2 nights was not resolved. November 1, 2014
Rated 5.0 out of 5.0 by Visit to Cardiff Bay Very functional hotel for family visit to Cardiff. Rooms were OK and worked well for our needs. Breakfast was good. Only issue is the tables are too close together so you can hear all what the next table is saying. Only a minor issue as in hindsight we could have gone into the overflow David Lloyd George Room October 30, 2014
Rated 5.0 out of 5.0 by All great, breakfast slightly disappointing Staff, bed, room, location all great. Food quality at breakfast reflects Express budget brand, nothing wrong with it just not as enjoyable as I'd hoped. October 30, 2014
Rated 4.0 out of 5.0 by Good location Good location for me as I was working in the Cardiff area that week. Not too bad to get to the M4. Easy walk into the city centre. October 28, 2014
Rated 5.0 out of 5.0 by Really Friendly and Helpful Staff Breakfast choice strange, sausages and egg but no bacon ? Staff at hotel excellent, family room a tad small but good value overall. Good central location, easy walk to Cardiff Bay and Train links. Will stay again when next in the area. October 27, 2014
Rated 2.0 out of 5.0 by Cardiff Bay Business Stay A Hotel in an ideal location that fails to meet expectations. Staff are great, service offerings available poor. Rooms OK. Overpriced for what's on offer and then you are charged for Parking? October 26, 2014
Rated 5.0 out of 5.0 by Cardiff Bay Great location, quiet area, awesome pub The Wharf, good walk to the Bay, what a beautiful area October 25, 2014
Rated 3.0 out of 5.0 by Good Staff Friendly and helpful staff. The room was basic and small. The breakfast was not up to much ( No bacon and limited cereals ). Having to pay extra to park the car is a rip off. Over priced for what we had. October 23, 2014
Rated 5.0 out of 5.0 by Great stay in Cardiff Super hotel , exceeded expectations. Stayed with disabled mother in law, hotel books us adjoining rooms , made life much easier. Rooms were great , very clean , very comfortable. Shower pressure could have been a little higher, but minor issue. Buffet breakfast was very good , plenty of choice , served hot! Plenty of on site parking. Originally told chargeable, but free with blue badge! Great location for the bay , 10 minute walk. Would definitely stay again and ecommend October 23, 2014
Rated 3.0 out of 5.0 Stop over in Cardiff A mixed bag! Staff were very good, especially at check in which was excellent. Location is very good too. However, the breakfast was appalling! Perhaps the worst I've been served in any budget hotel. No bacon, no fried eggs, no mushrooms, tomatoes,,,! Sausages, scrambled eggs, and beans was the nearest you got to a fried breakfast. And £5 to park overnight in the hotel's car park...disgraceful! October 23, 2014
Rated 5.0 out of 5.0 by A Good Overnight Having made a fleeting visit to the area on business I chose not to drive home into the evening but to chill out in the Bay and the hotel was idealy placed to do this. October 20, 2014
Rated 4.0 out of 5.0 Great hotel & a brilliant, helpful team I stayed at the Holiday Inn Express Cardiff Bay while attending a conference a couple of weeks back, and wanted to say I had a fantastic experience. The hotel is well-located for events and exhibitions, the rooms are nice, clean and well-appointed (coffee-making facilities in the room are always appreciated!). Local food and drink options are good, and the breakfast at the hotel was good. I wanted to go for a run while in the area, and was pleased to find some great running routes around the bay area - definitely recommended if you are looking for a good run while in Cardiff! As the icing on the cake, I managed to leave my wallet in my room, and the staff could not have been more helpful. They found it, communicated with me and took time out of their day to post it back to me. It's always the people that make these hotels, and I really appreciated the fantastic team at the Holiday Inn Express Cardiff Bay! October 19, 2014
Rated 4.0 out of 5.0 by Good accommodation for a one night stay We found this hotel to be very clean, and our rooms comfortable and well furnished. All the staff with whom we came into contact were very pleasant, and efficient. When booking (online) I hadn't realised that the hotel did not have a restaurant, or bar offering evening meals - perhaps that is a policy of Holiday Inn Express generally? A shame. Our breakfast was quite adequate, but not hugely inspiring. I would recommend the hotel for an overnight stay. October 16, 2014
Rated 4.0 out of 5.0 by Breakfast The breakfast was well presented and a good selection of foods to cater for the continental taste buds, but I was surprised that bacon was not offered as one of the hot foods - it was sorely missed. October 12, 2014
Rated 5.0 out of 5.0 by Incredible team The Team working here on my stay were incredibly helpful, friendly and an asset to the Hotel/Company. Even the gentleman making breakfast at 6am was friendly helpful and efficient checking me out. Even offering me breakfast although I was slightly early for it :) Thanks to all! Sorry I didn't get any names. October 9, 2014
Rated 4.0 out of 5.0 by Great service and friendly staff I have stayed at the Cardiff Bay for 3 nights over the past couple of weeks and despite a faulty shower head on the first night, I have found the hotel to be very welcoming and I can't commend the staff enough for treating me as a valued customer when I reported the shower fault. On my second stay the staff also recognised me from my previous stays which is always nice. The fact that I found it difficult to relax and sleep was more due to the fact that I was working overnight than anything the hotel did or didn't do. Overall, the stay was extremely pleasant and I would defiinitley recommend, I will certainly use the hotel again. October 7, 2014
Rated 5.0 out of 5.0 by Relaxing hotel with helpful staff The staff were polite and helpful. My partner and myself enjoyed our stay because the hotel was in a peaceful and quiet location but only a few minutes walking distance from busy Cardiff Bay. The room was clean and tidy providing a comfortable large bed and everything that we needed for our stay. The buffet breakfast gave plenty of choice and there were staff on hand to help provide anything you needed. The hotel was easy to find with cheap ample parking spaces. We will return and would recommend the Holiday Express Cardiff Bay to our friends and family. October 5, 2014
Rated 5.0 out of 5.0 by Good quality sleep The Hotel is well located and has good parking facilities. The rooms are a good size with comfortable beds and a sofa to relax on. The en suite and shower are clean and well equipped. September 28, 2014
Rated 5.0 out of 5.0 by Fantastic Hospitality and Great Location from Cardiff Bay! We stayed 2 nights and thought all staff of the hotel had been very friendly and helpful. Great Hospitality!! Great Location which very close to the Cardiff Bay and have also car park space which is great for self drive visitors. Thought Hot Meal Selection of the Breakfast was limited but enjoyed. over roll, we had fantastic stay in Cardiff. Only one thing that we would like to mention was.... difficult to find the Hotel.... we lost the way to get there and circle around the area many times. Would helpful if there are some sign on the main road!! September 27, 2014
Rated 5.0 out of 5.0 by Great Value Briliant Staff Great location as is in walking distance to Cardiff City centre and Cardiff Bay. My room was spotless and the bed was very comfortable and had a great nights sleep. The staff are fantastic, very helpful and polite. September 27, 2014
Rated 5.0 out of 5.0 by NICE HOTEL Well located hotel. First time I had used it and staff were excellent from start to finish. Only minor quibble was having to pay for car parking but really no great deal if you consider what the city centre car parks would have been charging. September 25, 2014
Rated 5.0 out of 5.0 by Our stay at the Holiday Inn Express Cardif Bay. I have mentioned most things previously. We have stayed in a few Holiday Inns both Inns and Express Inns all to our approval. Probably the best stay we had was the Holiday Inn in Centre of Cardiff, three years ago just before Christmas and we could not move our car for snow, However it was great, wonderful breakfast in the hotel and a great time in Cardiff with all the Christmas Markets. September 22, 2014
Rated 5.0 out of 5.0 Holiday Inn Cardiff Bay A quiet clean and very good hotel within walking distance of Cardiff Bay and the Millennium Centre. The staff here are friendly and efficient and I always return here when working in Cardiff. September 19, 2014
Rated 4.0 out of 5.0 by space room a little small when the sofa bed made up, especially with small children trying to run around September 9, 2014
Rated 5.0 out of 5.0 by very friendly service The Manager and team on the reception where excellent with maps and advice about the area. Very friendly and willing to make my stay an enjoyable one. September 6, 2014
Rated 5.0 out of 5.0 by If only there was Bacon The staff are spot on , helpful, friendly , The cleaning staff are excellent. The breakfast is good BUT WERE IS THE BACON ??? September 4, 2014
Rated 5.0 out of 5.0 by HI Express Cardiff Great staff & hotel - one year on from my last visit Barry remembered me. This was a super start to our stay. We were there well before check-in time however we got a very warm welcome and we were offered the facilities after a 4 hour drive to Cardiff. Later on in the day when we checked in, Helen was again very professional. chirpy and friendly. Check-in was a breeze as 4 rooms were required and once in the room everything had been set-up as requested. After ordering take-a-ways the staff helped us with the cleaning up. Breakfast was again quality with super assistance from the morning staff. Great choice of breakfast with little fuss. Check-out - no issues! Recommend this house 100%. Fantastic! Thank you HI Express Cardiff and a special thanks to Barry & Helen - a huge credit to IHG. Will be back... very soon. September 3, 2014
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