Rated 4.2 out of 5 by 222
Rated 3.0 out of 5.0 by GMerch Cardiff Bay
To be honest, the room value was fine and front reception staff were very, very good but the dogfight for breakfast was something we were not used to and would be the reason why we probably wouldn't choose the hotel again. Choice at breakfast, if you were able to find a table, was limited and we always had to request more plates, more bread, more breakfast bowls and more of the offerings that were available. We do feel that this should be monitored at all times by staff and I have to say it became quite exasperating by the third morning. Also, it wasn't until our last morning that staff opened up an additional room to cope with the overcrowding.
These were just a business meeting room tables and weren't even laid up.
The hotel is very convenient for the Millennium Theatre and the Bay, but the thought of having to fight for a table and food at Breakfast outweighs these advantages we feel.
We accept that it is a budget hotel and will certainly suit most people and if the breakfast arrangements were resolved (leave the additional room open at all times with tables laid up!) then perhaps we would use again but outside of that, thank you for the stay but it sadly didn't meet our expectations fully.
Very high thank you to the Reception staff - very, very good.
July 15, 2014
Rated 3.0 out of 5.0 by Iam Disappointed Friendly staff, comfortable bed and pillows
Staff friendly and efficient. Marketing info misleading regarding the location and not particularly good value for money considering the location
July 13, 2014
Rated 5.0 out of 5.0 by Louisee31 Great weekend away
We had a very pleasurable stay here and would recommend to others. A peaceful location overlooking the canal. great air con and internet in the rooms. A lovely big breakfast to start each day and friendly service. Thank you
July 11, 2014
Rated 4.0 out of 5.0 by Zippy_1 comfortable and good value for money
We felt that the holiday inn was good value for money. We explored Ireland, Scotland and most of England by selecting destinations and then looking for accommodation towards the end of the day. So the most we spent in one place was two nights during the six weeks we travelled. Overall the Holiday Inn was a good experience although I would like to have had good reliable internet access.
July 10, 2014
Rated 5.0 out of 5.0 by PT63 1 night stay
Brilliant position for a nice 10 miute walk to the bay and millenium centre. Although very peaceful, my only niggle was, because there is a resedential area around the hotel, and the outside by the water is so nice, locals walk their dogs there and we were disturbed by dogs barking. Unfortunately this has nothing to do with the hotel. Staff and everything else were fab. Would stay again.
July 10, 2014
Rated 4.0 out of 5.0 by davs Not the most modern of Holiday Inns but defiantly got the friendliest and most accommodating staff
Not the most modern of Holiday Inns and we could feel the springs on the mattress, but defiantly got the friendliest and most accommodating staff of all.....well done and thank you!!
July 10, 2014
Rated 5.0 out of 5.0 by jitsc great stay
great for short time stay.
Preferably would have loved to have parking included for IHG customers stay.
July 10, 2014
Rated 5.0 out of 5.0 by SJ11 Good location and friendly staff
We were visiting Cardiff Uni for an Open Day and found this hotel to be in an excellent location. We could walk to Cardiff Bay in ten minutes, where there are lots of restaurants. The uni is only a ten minute taxi ride away, and we walked back, it's only about a 40 minute walk. The shopping centre is only about a 25 minute walk away. The staff were very friendly and helpful, and the rooms were very comfortable.
July 8, 2014
Rated 4.0 out of 5.0 by Harry999 Good quality - fast service
Speedy service at Reception both for check in and check out
Room was clean and tidy - no issues
Pleasant ground floor room facing the bay.
All breakfast was available and at correct temp.
July 7, 2014
Rated 5.0 out of 5.0 by Gawaafe Excellent Hotel
Hotel internet need improvement. Very poor reception.
July 7, 2014
Rated 5.0 out of 5.0 great location
The staff were very helpful the rooms were clean. The location of the Hotel was idea for looking around Cardiff shopping center and Cardiff Bay.
July 3, 2014
Rated 5.0 out of 5.0 by CSCS Cycle ride finish
I would like to say how much our group of cyclists enjoyed the overnight stay at the hotel. The staff on the front desk and in the bar were just excellent. Very attentive and "normal".
There was an incident quite late on in the evening when a rogue taxi driver had deposited two young ladies at the wrong hotel and made quite a commotion in the reception area, very aggressive. Without going into who was right or wrong, the staff at the hotel behaved impeccably and dealt with the situation with great maturity.
On behalf of our group I would like to thank you for all your efforts which made our stay so pleasant.
July 2, 2014
Rated 5.0 out of 5.0 by Sammy64 A good nights rest.
What a surprisingly good stay my friends and I had on our trip to Cardiff. This was my first Holiday Inn Express stay and I was very impressed. Very friendly attentive staff. Comfortable well equipped rooms and situated just out side of town. Would definitely recommend this hotel.
July 2, 2014
Rated 5.0 out of 5.0 by stacsma mini break
We had a fantastic few nights here. The staff were so friendly, from the front desk right to the staff for breakfast. It was clean and tidy with a spacious bathroom. The breakfast was impressive considering it was included in the price. All amenities are within walking distance which is another plus along with free wifi, although we did have to keep logging back in. The tv channels wasn't great but unless the weather wasn't great or you were in your room a great deal, this didn't matter. I would recommend staying here to anyone, it also has its own off road parking.
July 2, 2014
Rated 4.0 out of 5.0 by cathargoed Short break in cardiff
I booked this hotel by default, having been let down by a confused booking from another local hotel. On the whole the experience was a good one with polite and informative staff, a well presented and good room with a very good air conditioning system on a hot night. The car parking facilities were good and reasonably priced considering its central location. The hotel is also very walkable to Cardiff Bay and there are good bus connections to central Cardiff if you want to leave the car.
The breakfast was a let down - limited choice and a hot breakfast limited to three items ( two by the next day as the the sausages did not arrive.) Other than that a good budget hotel in a good central location.
June 27, 2014
Rated 5.0 out of 5.0 Cardiff bay.
Excellent hotel, clean and comfortable room. Staff helpful and friendly, especially the reception staff. Will be staying again.
June 26, 2014
Rated 5.0 out of 5.0 Superb
From the time we arrived we found the staff very cheerful and helpful, room was cosy, warm and very clean. Had a brilliant night sleep and an excellent choice for breakfast, we wanted to explore the bay and they were more than happy to tag and store our luggage for collection later on in the day. Overall an excellent place to stay.
June 24, 2014
Rated 4.0 out of 5.0 by Msfitt Great location to the bay
Great walking distance to the bay flat all the way, busy at breakfast and it was ashamed that there was a conference on as the people from that loitered around making it more busy!
Even though we had a waterside view it was noisy from the road traffic!
June 24, 2014
Rated 3.0 out of 5.0 by ST22 Disappointing Visit
Phoned ahead the day before and Booked a bottle of prosecco (was told champagne was not possible) to be in the room since this was a wedding anniversary break, and a surprise for my husband. On arrival he was told they had forgotten about it, so we didn't get our celebratory fizz.
Nex morning we had breakfast at 8.30am and there were no sausages available for at least 30 minutes. Not great - surely the kitchen were aware how many guests were staying?
June 23, 2014
Rated 5.0 out of 5.0 by Bazy Bed size.
Only thing not excellent was the bed size - not big enough. Will book twin bedded room next time.
June 22, 2014
Rated 4.0 out of 5.0 by Linda55555 good value for money
This is a really nice hotel. It has everything you need.
June 20, 2014
Rated 4.0 out of 5.0 by Rose409 A very pleasant stay
We were staying for a combination of business and leisure, and the location of the hotel was ideal. We had a very pleasant room, light and airy, and as beautifully clean as we have come to expect from Holiday Inn. The beds were extremely comfortable, and the room was a good size for an Express hotel. The complimentary breakfast was more than adequate, and the views over the water lovely. I would particularly like to mention the reception desk staff, who were extremely friendly and helpful, and quite happy for me to take a chair from the bar into our room for the evening, as I have a back problem, and the bar chairs were nice and firm.
I would have liked a couple more tea bags in the room, but really that is a very small quibble. Overall our stay was exceptionally pleasant and enjoyable: we had been unsure about staying in an Express Inn for few nights but we need not have been!
June 19, 2014
Rated 4.0 out of 5.0 by kostler good value great location
good value great location. Improvements would be Radio 4 and 3 on the TV
June 19, 2014
Rated 5.0 out of 5.0 by br1983 Allon-zy!
Excellent! We had an incredible time in Cardiff, and it was all thanks to Barry!
June 17, 2014
Rated 3.0 out of 5.0 by NikNakPaddyWack No air conditioning, a hot and sticky nights sleep :-(
This would be a nice place to stay if on one of the hottest nights of the year so far the air-conditioning was working. The nearby road meant that I had the choice of either being kept awake by the noise or suffer relative peace but high temperatures, I chose the later and spent an uncomfortable night. I will consider using another brand on my next visit to Cardiff, as they have a "good nights sleep, guaranteed" this venue must do better to retain my custom.
June 14, 2014
Rated 4.0 out of 5.0 by Godfry Convenient and comfortable
We stayed at the HIX Cardiff Bay for the annual RNLI Sail Day and chose the hotel for its location and price. We found the hotel comfortable and was clean and tidy, breakfast had a wide selection with friendly cautious staff.
June 13, 2014
Rated 5.0 out of 5.0 by Louise89 Very good service
On our arrival we had a friendly welcome by the reception staff that helped us through checking in. We also got upgraded to a better room with a lovely view. The room was very clean and beds very comfortable. I would definitely recommended and use the hotel again.
June 12, 2014
Rated 5.0 out of 5.0 by john 35 stay at hotel
overall good service.
good size room, clean,
coffee maker wasn't working properly one morning
I was feeling like having some ham on my toast and eggs.
parking should be free, but I didn't mind paying.
the sofa bed was a bit hard,
The noise from the outside (motorway) was mildly disturbing when the windows were left open
Breakfast area was a little small, people had to wait for table. but it is workable.
June 12, 2014
Rated 5.0 out of 5.0 by Lisalulabelle Doctor Who visit
perfectly located for visiting the Doctor Who experience, within a 10 minute walk. Arrived before the stated check in time but this was not an issue, the reception staff were very efficient in checking if our rooms were available early, they were so we were able to get to our rooms and settle in.
Particular praise should go to the gentleman on reception. He gave me lots of information on local things to do, places to see, how to get around...and was very knowledgeable about Dr Who locations!
Would definitely recommend this hotel and we will definitely stay there again as we thoroughly enjoyed our time in Cardiff
June 11, 2014
Rated 4.0 out of 5.0 by awie generous sized room.comfy beds.
arrived early for check-in but Rhisian went out of her way to prepare a room as quickly as possible for us .cant praise her highly enough.the only downsizewas that there are no rooms with a bath.i do bear in mind the cost of the room but the breakfast was very basicand in future an add on charge for a full english might be something to consider
June 10, 2014