Rated 4.1 out of 5 by 121
Rated 5.0 out of 5.0 by LoopLou104 A recent stay.
My wife and I have stayed a few times at the hotel, and again our latest stay has been as good as previous stays. .All the staff , right down from Karen the manager,Mrs. Thomas,and all the remaining staff have been so friendly, kind and helpful. Due to circumstances , we don't stay as frequent as in the past, but rest assured whenever we are able we will be back. Sorry for the delay in sending this review. Our room was kept immaculate, and we were blessed with great service whenever we needed it.
Keep up the good work !
October 29, 2013
Rated 5.0 out of 5.0 by Aberjabber Ideal location twixt city & bay
We needed somewhere close to city centre and Millennium theatre/bay.
This was a perfect location, great reception on arrival and room with views over Atlantic Wharf where there was cormorants, coots and mallards. What's not to like?
October 25, 2013
Rated 5.0 out of 5.0 by Sundarraj Excellent Stay
I stayed in this hotel for about 20 days and must mention that its been a pleasant experience throughout. Initially, I reserved for only couple of nights to check out the room and food quality and went on to extend the stay for entire 20 days. Staff at the front desk were very kind and always helpful. Breakfast spread was very good.
Very nearby to all important places (Bus, Train stations, Town Center etc), Free WifI and good rooms. Overall, this hotel is great value for money. Will definitely recommend and come back to this place as well.
October 23, 2013
Rated 5.0 out of 5.0 by Mody72 Very comfortable bed and friendly staff
The staff were extremely friendly and helpful, giving us excellent advice on the local area. It had a very pleasant feel to it. Parking was plentiful and very convenient for walking into the town the following day.
October 23, 2013
Rated 3.0 out of 5.0 by joyful34 Convenient, but getting a bit worn
Very convenient location within walking distance of both city centre and Cardiff Bay, but in our room we could only get a lukewarm trickle from the shower, the sink was frustratingly slow to drain and the pillows were getting a bit well-used and thin.
October 18, 2013
Rated 5.0 out of 5.0 by Snowmassam Very nice
Me and 2 friends stayed here for a game release, we found the beds really comfy! It was such as nice hotel to stay in! Whenever the next Pokemon game comes out I'm sure we will book again to play it for 24 hours non stop!!
October 16, 2013
Rated 1.0 out of 5.0 by Biggie37 Disability designed and functional for manual chair owner
The access into and out of the room was sufficient. The space around the bed was wide enough for the chair. The bed height and mattress were just right. The shower and toilet space design were quite good; certainly better than some other hotels. Room within the loo was excellent for turning the chair fully around; certainly better than competitors.
October 12, 2013
Rated 4.0 out of 5.0 by RichardDA Good budget hotel close to city and bay
A business trip but nice to have a quiet space with low cost parking (£5) near the city centre. 10 minutes walk to the city and to Cardiff bay. Quiet location beside an old wharf, although some distant road noise at busy times.
Sufficient selection of hot and cold food for breakfast, although the toaster needs using with care! Free wifi useful.
October 8, 2013
Rated 4.0 out of 5.0 by Toffee10 Perfect Location
This hotel is in the perfect location for both shopping in Cardiff town centre and Cardiff Bay, both are walkable which means you can leave the car in the hotel car park. The staff are very friendly and helpful. The rooms are well maintained, our's was a wheelchair accessible room, which was ok, but we had to push one of the beds over to be able to place the wheelchair next to the bed. The 'wet room' was ok, but there is a small sink right by the toilet which makes transferring on and off the loo from a wheelchair quite difficult. Some extra grab rails place verticulally by the loo and in the shower area would be good. The shower seat is very small and not very stable, a bigger seat would be better. Overall the accomodation is good value for money.
October 5, 2013
Rated 5.0 out of 5.0 by Milesaway Excellent hotel!
A clean comfortable room. The pillow are a little firm and the bedroom lighting could have been better, but overall an excellent room. The staff were wonderful, and the breakfast was all you would want to start the day. I would be happy to return to this hotel!
October 4, 2013
Rated 5.0 out of 5.0 by Sam001 Staff
The staff at this hotel was so very helpful & polite. i will be staying here again
October 2, 2013
Rated 5.0 out of 5.0 by Ayesongs Friendliest Hotel In The UK
This hotel is situated in the redeveloped docks area of Cardiff and nearby to all of the attractions and amenities there. It is a well maintained building with good facilities, but it scores best of all for its friendly, warm and helpful staff.
I will recommend this as the best place to stay in Cardiff.
October 1, 2013
Rated 3.0 out of 5.0 by Golden8 Average but acceptable accommodation
Holiday Inn Express located at Cardiff Bay within walking distance of Cardiff city centre. Old but acceptable rooms and average ratio quality/price
September 27, 2013
Rated 5.0 out of 5.0 by sheila2 Wonderful weekend
The staff were very helpful especially as the swipe card would not open our room. ( other people had this problem is this a regular concern?) The staff offered to open the door everytime we needed! However eventually a card was found that worked. The staff ecommended different types of transport to the city centre and priced them which was great, we eventually went by boat. We would never have thought of that. We would recommend the location easy to walk to bars and restaurants. Very helpful staff. We would have loved bacon as a breakfast option but the quality of the food was good. Will definately book again when in the area.
September 26, 2013
Rated 5.0 out of 5.0 by daveya good experience
great all round experience and will stay again - could not fault hotel or staff
September 24, 2013
Rated 4.0 out of 5.0 by cabajan Cardiff Bay
unfortunately the lift was out of action for all of our 5 nights but the kind staff carried our cases up to the 3rd floor and compensated us with free wi-fi
thank you for providing my wife with dairy free products at breakfast
the only problem with breakfast is that grapefruit is not suitable for people on statins, perhaps peaches or similar could be offered as an alternative? This seems to be a problem at most Holiday Inns - not just Cardiff
September 13, 2013
Rated 4.0 out of 5.0 by MRT05 pleasant stay for family
The service overall was very good as the staff from the reception to the cleaners all greeted us with a smile throughout our stay.
The tv could do with an upgrade as it was tiny and the selection of channels and reception was poor . Even Freeview would have been adequate.
Our room was smaller than expected even though it could sleep 4 people with the addition of a sofa bed. But the bed was nice and comfy.
The location was ideal to explore the cardiff bay area
September 6, 2013
Rated 4.0 out of 5.0 by N666VVV Convenient for City Centre but Quiet
Convenient location within walking distance of the city centre. Plenty of car parking. Quiet area next to old dock. The bedroom was comforable but just starting to show signs of wear and a refurb will be needed soon. The lift was not working so had to use the stairs. Staff very friendly and keen to make amends for the lift problem and found us rooms on a lower floor. Breakfast was fine although no bacon, just sauceages.
September 5, 2013
Rated 4.0 out of 5.0 by Scousedutchman Weekend Break
A well positioned hotel between the bay and the city centre. Attentive staff, clean room and breakfast sufficient. Only drawback was that the lift was out of order during our stay - was a pain because we had a 2 year old and all their requisite paraphenalia with us.
September 4, 2013
Rated 4.0 out of 5.0 by antonio62 holiday in wales
everything was fine except the fact that you charge money for wifi while in 90% of hotels it's free.
Considering the amount of money i paid (2 rooms for 6 nights) this is a bit unfair.
staff and service was fine...breakfast for uk standard a bit below avarage i think thks!
September 4, 2013
Rated 4.0 out of 5.0 by Janie64 Central, accommodating staff,comfortableand family friendly
Chose this hotel as close to the bay, family of 4 in a family room - which was able to accommodate us quite easily.
Easy walking distance to the bay, about 5-10 minutes easy flat walk.
Staff at the hotel were welcoming and helpful, room was clean and comfortable.
Breakfast was busy, but food was plentiful, fresh and very good value.
Located next to a Brains establishment, where we ate in the evening - very good value pub food and child friendly.
Checkout was easy, again staff helpful, asking if we needed directions etc to get to any of the days activities or back to the motorway.
Will definitely return, and have already recommended this hotel to friends.
September 3, 2013
Rated 3.0 out of 5.0 by TD1958 Have had better stays
Chose this hotel having stayed here several times recently. It is the perfect location for shopping and eating being in walking distance of both the City Centre and Cardiff Bay.
On this occasion, the room let me down badly. Half of the lights didn't work and the Air Con was next to useless, meaning i had to use my dependable desk top fan.
The staff did their best to help bringing in an extra table lamp but with no maintenance staff on at night were stuck
Our Bill was reduced to compensate which was nice.
No doubt i will be returning
September 1, 2013
Rated 5.0 out of 5.0 by LisaM13 Great service and excellent overall stay
I stayed at the hotel with my 2 children and we all had a lovely stay. From our arrival we we received a friendly welcome and received great advice as we hadn't visited Cardiff before. The breakfast was excellent and I felt that the hotel was well located and excellent value overall. Would definitely recommend it.
August 31, 2013
Rated 4.0 out of 5.0 by BigSIR Well placed and friendly staff
We have recently holidayed in America and used Holiday Inn Express. We were so pleased with them that we decided to use them for our two day break in Cardiff.
The hotel was well placed (10 minutes walk to the bay or the city centre) and we were greeted by friendly staff on our arrival. The room was clean and comfortable although the walls are very thin. We were OK but I can imagine it would be a problem if you had noisy neighbours.
In America, wi-fi is provided free. I know this is coming in 2014 but it is a disappointment that it is not available now.
We liked the breakfast as we only have cereals, toast and yogurt. However, I was surprised that the cooked breakfast was limited to sausage, beans and scrambled egg. The choice in America was more extensive.
Overall, we were pleased we stayed here and would use the hotel again. Not quite up to American standards but not bad.
August 30, 2013
Rated 4.0 out of 5.0 by JBrewer Good stay/poor breakfast
Very enjoyable stay: friendly ,helpful staff; clean room and good location. Disappointing breakfast (especially scrambled eggs and sausages). Would recommend hotel to friends.
August 28, 2013
Rated 5.0 out of 5.0 by DelonghiDragon Convenient for all amenities
It is the first time I have stayed at this hotel. It is convenient for all amenities. The staff are friendly and helpful.
Breakfast choice was better than I remember for a Holiday Inn Express.
Rooms are clean well maintained. There was some road noise from the other side of the river though.
August 24, 2013
Rated 4.0 out of 5.0 by Kanan Excellent staff and comfortable room
The staff was very good and helpful. Room was very comfortable and will visit again.
August 22, 2013
Rated 4.0 out of 5.0 by Rama73 General state of Hotel
We last visited the Hotel 2 years ago.It is in danger of becoming shabby.Our WC had broken tiles andgrouting that was black , most uninviting ,this was compounded by only one set of towels! We fell the service charge for parking should be included in the Hotel costs as there is no onstreet parking near .It was a pity because we enjoyed our stay before .
August 21, 2013
Rated 4.0 out of 5.0 by Noggin Dogs allowed in Bedrooms..Yuk !
Our experience at this mid range average hotel was exactly as we expected and to start with we were pleased with our choice as we did not have high expectations. However when we saw a dog at breakfast we made a vow not to stay in a Holiday Inn again. Who wants to sleep in a room where dogs have been and possibly even on the beds. Sorry, but this is not to every ones liking.
August 19, 2013
Rated 3.0 out of 5.0 by Gavlar Good Location
Good location, easy to walk to the city centre or Cardiff bay.
I will use this hotel again
August 19, 2013