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Rated 4.2 out of 5 by 256 reviewers.
Rated 3.0 out of 5.0 by cost I believe our stay to be a little expensive,it will put us off from staying again and would aim to find an alternative hotel. Also do not appreciate having to pay for parking when staying in the hotel, especially for the price paid. August 23, 2014
Rated 4.0 out of 5.0 by Handy location, comfortable room,parking easy I have been using this hotel for several years as i have a Dr Who fan in one of my kids and we make a yearly trip to Cardiff in order to visit the Dr Who Experience. The hotel has courteous staff who gave us a friendly welcome on arrival. The family room was on the first floor and was clean and tidy, all lights worked and the heating/ air con functioned fine. Only minor moan is a lack of storage space for a family of 4 but we coped. From the window we looked across one of the old docks, traffic noise was minimal. Breakfast was a buffet affair which was ok but the single bread toasting machine was a bit tricky to set at right speed and a queue would form as it was rather slow, a second machine would solve the problem. Our window had cobwebs on the outside and at night you could watch spiders busily building them. Overall i recommend this hotel as good value for money and we will no doubt return for another weekend next summer. August 22, 2014
Rated 4.0 out of 5.0 by Lovely friendly staff made up for a room with no room to breathe! I use Holiday Inn Express all the time for business travels and this is the first time for pleasure. Taking my grandson to the Dr Who experience so needed a family room; it was smaller than rooms I have had elsewhere for me alone. We could not easily get to the window. But as it was only one night I didn't fuss and the staff were wonderful, which made up for everything. I was also shocked at the price; it was the most expensive holiday inn Express I think I have stayed at August 22, 2014
Rated 2.0 out of 5.0 by Beware You book a double room on-line and get twin rooms. August 21, 2014
Rated 4.0 out of 5.0 by best value for comfort and rest We were welcomed by Barry with enthusiasm. A nice touch. Comfy bed and sofa bed. Pillows are not as firm, but way too fluffy that it goes flat. August 20, 2014
Rated 5.0 out of 5.0 by Great few nights Really enjoyed this Holiday inn Express compared to others ,Although there all good the staff here were very helpful and friendly very nice people we will be back again this was our 2nd time here and it was great both visits well done August 20, 2014
Rated 4.0 out of 5.0 by excellent staff loved our stay here, all the staff were very welcoming especially jessica at reception and the lady on at breakfast (think she may have been german-katzerine?)who was always rushed off her feet but always had a sincere smile on her face and had time to chat. perfect base for exploring centre of cardiff. Good pub/ restaurant just a few feet away, food excellent, but other choices also in short walking distance. August 17, 2014
Rated 5.0 out of 5.0 by Attentive Staff I did not make correct bus reservations regarding a day trip to Liverpool. Consequently, I thought about renting a car. Kay went above and beyond to secure an auto for me, even though, in the end, I decided against it, Kay did everything in her power to assist me...simply awesome, amazing! August 16, 2014
Rated 4.0 out of 5.0 by Cardiff bay A very nice, clean hotel that although is a budget hotel seems a lot better than other budget hotels. August 16, 2014
Rated 5.0 out of 5.0 by Excelent stay Staff were extremely friendly and helpful. The room and hotel generally was clean, modern and comfortable. Good parking facilities and short walk to a variety of restaurants. I would certainly recommend this hotel. August 13, 2014
Rated 5.0 out of 5.0 by Great location and reasonable price This is a group trip, booked to coincide with a sea fishing day in Cardiff Bay. The hotel is convenient for the event location, provided good services and facilities and was excellent value. August 13, 2014
Rated 5.0 out of 5.0 by As Always , Brilliant Services From Your Staff This is the forth time we have stayed at this Hotel This Year ,The Rooms are alway clean & tidy and Hotel is spotless , Breakfast variety is very good . This is a good hotel & real value for money. August 11, 2014
Rated 4.0 out of 5.0 by Good location.easy walking distance the Mermaid Quay and City Centre The hotel is a in a very good location .The beds are comfortable and there is no traffic noise at night. The room was a bit crowded with three adults in it but the facilities were good. The staff were very friendly and helpful. We would recommend this hotel to anyone wanting to stay in Cardiff. August 9, 2014
Rated 4.0 out of 5.0 by Not as good as Swansea East! Having stayed at the HIE Swansea East the night before, this hotel, though good, suffered in comparison. The Wifi was weak so I used 4G on my 'phone and tethered the tablet. The room was clean (as always) but a little tired. The bed seemed to have collapsed a bit in the middle and was not the most comfortable. There was a restricted breakfast choice - no muesli, no big bowl of plain yoghurt and poor choice of pastries. The area around the hotel is a bit untidy and run down despite having been redeveloped a few years ago. Despite the above, this was not an unpleasant experience and the staff were helpful and cheerful. August 9, 2014
Rated 4.0 out of 5.0 by Very nice stay Everything very good except bed mattress could be better and aircon needs servicing August 9, 2014
Rated 3.0 out of 5.0 Not Bad Only 2 pillows which me and my partner could not understand we did ask for extra pillows but despite promises they would be delivered to room this never materialized. Also tea and coffee facilities but no cutlery!! August 8, 2014
Rated 5.0 out of 5.0 by Very central in Cardiff City Great internet access. Very comfortable room. Staff were very helpful and friendly. August 7, 2014
Rated 5.0 out of 5.0 by Very friendly staff Upon arrival the staff were very friendly and helpful, they checked us in very quickly and with care. It was our first time in Cardiff, they gave us a map and circled the places they thought would be nice to visit. August 4, 2014
Rated 4.0 out of 5.0 by Beyond Use By Date? We have stopped in this hotel before as a family. The staff are very helpful and friendly and we like the location. i.e. nearer the bay than the city centre. However, the hotel could do with a bit of a makeover. It's looking more tired than shabby chic. The beds were OK but can be improved. Air conditioning was also just OK but at least there was some unlike the hotel (not HIE) we had left in Salisbury earlier in the day. August 3, 2014
Rated 5.0 out of 5.0 by Graduation Day This hotel always has a friendly and welcoming member of staff on duty, whatever the time of arrival, day or night. We have stayed here many times over the past 4 years as our son has been at Cardiff University. The location is excellent for the city, the bay and all the universities, and, of course, the sporting and leisure opportunities offered by Cardiff. Holiday Inn Express Cardiff Bay go "the extra mile" for their guests. Well recommended! Well done Karen and her team. See you soon. August 2, 2014
Rated 5.0 out of 5.0 by Quality hotel for the price Our family of 2 adults and 2 teenagers fitted cozily into the family room. It is a quality hotel for a fantastic price. Whilst it's located about a 15-20 minute walk from the city centre, it's only a 5 minute walk to the modern wharf precinct with a great range of cafes and restaurants. August 1, 2014
Rated 5.0 out of 5.0 by Fabulous night's sleep We slept well, enjoyed the room. Great selection at breakfast and finding decaf for my wife was speedily completed by the food assistant- a great job. July 31, 2014
Rated 3.0 out of 5.0 by Overnight stay Room clean and comfortable as you would expect. Breakfast choice was ok but could have been better. staff very helpful and polite. Overall impression was average. July 31, 2014
Rated 4.0 out of 5.0 by let down by bathroom good all round but let down by bathroom gurgling noise from sink drain in the night tile cement missing in shower causing leaks and slight mould July 28, 2014
Rated 4.0 out of 5.0 by Parking Should be free for paying guests staying at the hotel especially as it is not at a public car park area. July 28, 2014
Rated 5.0 out of 5.0 by Great hotel in a great location We had a great stay located in an ideal spot for exploring Cardiff Bay. July 27, 2014
Rated 5.0 out of 5.0 by Great service and helpful staff Had a nice welcome checking we knew how to get to out venue. Great value for money. Good choice of pillows and good amount. July 25, 2014
Rated 2.0 out of 5.0 by Good service but poor sleep The staff were very polite and the hotel was clean and tidy throughout but was overpriced for a Wednesday night. The Bed was comfortable however I had very little sleep due to what sounded like a toilet flushing loudly every half an hour or so which kept waking me up. I was in room 2. July 24, 2014
Rated 2.0 out of 5.0 by Okay but air conditioning not good Good location though rooms were not great. Air condition was not working so had to open the windows and there was lots of noise from outside and lots of mosquitoes. Was told no other rooms were available for the day and was moved to an other room on the next day after complaining again. Did not even apologise for this while checking out. Waste of money. July 22, 2014
Rated 5.0 out of 5.0 by Great service. We had an excellent stay at the Holiday Inn in Cardiff and the staff were always helpful, friendly and polite. We would definitely stay again. July 22, 2014
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