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Rated 4.2 out of 5 by 266 reviewers.
Rated 5.0 out of 5.0 by Our stay at the Holiday Inn Express Cardif Bay. I have mentioned most things previously. We have stayed in a few Holiday Inns both Inns and Express Inns all to our approval. Probably the best stay we had was the Holiday Inn in Centre of Cardiff, three years ago just before Christmas and we could not move our car for snow, However it was great, wonderful breakfast in the hotel and a great time in Cardiff with all the Christmas Markets. September 22, 2014
Rated 5.0 out of 5.0 Holiday Inn Cardiff Bay A quiet clean and very good hotel within walking distance of Cardiff Bay and the Millennium Centre. The staff here are friendly and efficient and I always return here when working in Cardiff. September 19, 2014
Rated 4.0 out of 5.0 by space room a little small when the sofa bed made up, especially with small children trying to run around September 9, 2014
Rated 5.0 out of 5.0 by very friendly service The Manager and team on the reception where excellent with maps and advice about the area. Very friendly and willing to make my stay an enjoyable one. September 6, 2014
Rated 5.0 out of 5.0 by If only there was Bacon The staff are spot on , helpful, friendly , The cleaning staff are excellent. The breakfast is good BUT WERE IS THE BACON ??? September 4, 2014
Rated 5.0 out of 5.0 by HI Express Cardiff Great staff & hotel - one year on from my last visit Barry remembered me. This was a super start to our stay. We were there well before check-in time however we got a very warm welcome and we were offered the facilities after a 4 hour drive to Cardiff. Later on in the day when we checked in, Helen was again very professional. chirpy and friendly. Check-in was a breeze as 4 rooms were required and once in the room everything had been set-up as requested. After ordering take-a-ways the staff helped us with the cleaning up. Breakfast was again quality with super assistance from the morning staff. Great choice of breakfast with little fuss. Check-out - no issues! Recommend this house 100%. Fantastic! Thank you HI Express Cardiff and a special thanks to Barry & Helen - a huge credit to IHG. Will be back... very soon. September 3, 2014
Rated 5.0 out of 5.0 by Great choice for comfort I picked this hotel because of the situation between downtown and bay. Nice place to stay, room clean and comfortable. Great view on water, perfect place to relax and take breakfast. I'll come back to Cardiff (soon I hope), but for sure, I'll stay in this hotel again! September 2, 2014
Rated 4.0 out of 5.0 by Great location with wonderful staff Staff were absolutely fantastic - friendly, helpful and approachable. The room was adequate for our short visit but somewhat over priced for a basic stay. Breakfast didn't have any bacon which was our main disappointment, but the rest of the food was good. Just make sure you find out the way to get from the hotel to Cardiff Bay rather than wandering around aimlessly like we did! August 27, 2014
Rated 5.0 out of 5.0 by Amazing customer service!!!!!!!!!!!!!!!!!!!!! Had a great stay, 1st time with HI would use again. The customer service was amazing, 10 out of 10. It felt as if we where being welcomed into the family. What I liked was the way they made my daughter feel so comfortable. August 26, 2014
Rated 3.0 out of 5.0 by strange Noise Generally the stay was fine, but there was a strange buzzing noise, which probably came from the Air Con Unit. August 26, 2014
Rated 3.0 out of 5.0 by cost I believe our stay to be a little expensive,it will put us off from staying again and would aim to find an alternative hotel. Also do not appreciate having to pay for parking when staying in the hotel, especially for the price paid. August 23, 2014
Rated 4.0 out of 5.0 by Handy location, comfortable room,parking easy I have been using this hotel for several years as i have a Dr Who fan in one of my kids and we make a yearly trip to Cardiff in order to visit the Dr Who Experience. The hotel has courteous staff who gave us a friendly welcome on arrival. The family room was on the first floor and was clean and tidy, all lights worked and the heating/ air con functioned fine. Only minor moan is a lack of storage space for a family of 4 but we coped. From the window we looked across one of the old docks, traffic noise was minimal. Breakfast was a buffet affair which was ok but the single bread toasting machine was a bit tricky to set at right speed and a queue would form as it was rather slow, a second machine would solve the problem. Our window had cobwebs on the outside and at night you could watch spiders busily building them. Overall i recommend this hotel as good value for money and we will no doubt return for another weekend next summer. August 22, 2014
Rated 4.0 out of 5.0 by Lovely friendly staff made up for a room with no room to breathe! I use Holiday Inn Express all the time for business travels and this is the first time for pleasure. Taking my grandson to the Dr Who experience so needed a family room; it was smaller than rooms I have had elsewhere for me alone. We could not easily get to the window. But as it was only one night I didn't fuss and the staff were wonderful, which made up for everything. I was also shocked at the price; it was the most expensive holiday inn Express I think I have stayed at August 22, 2014
Rated 2.0 out of 5.0 by Beware You book a double room on-line and get twin rooms. August 21, 2014
Rated 4.0 out of 5.0 by best value for comfort and rest We were welcomed by Barry with enthusiasm. A nice touch. Comfy bed and sofa bed. Pillows are not as firm, but way too fluffy that it goes flat. August 20, 2014
Rated 5.0 out of 5.0 by Great few nights Really enjoyed this Holiday inn Express compared to others ,Although there all good the staff here were very helpful and friendly very nice people we will be back again this was our 2nd time here and it was great both visits well done August 20, 2014
Rated 4.0 out of 5.0 by excellent staff loved our stay here, all the staff were very welcoming especially jessica at reception and the lady on at breakfast (think she may have been german-katzerine?)who was always rushed off her feet but always had a sincere smile on her face and had time to chat. perfect base for exploring centre of cardiff. Good pub/ restaurant just a few feet away, food excellent, but other choices also in short walking distance. August 17, 2014
Rated 5.0 out of 5.0 by Attentive Staff I did not make correct bus reservations regarding a day trip to Liverpool. Consequently, I thought about renting a car. Kay went above and beyond to secure an auto for me, even though, in the end, I decided against it, Kay did everything in her power to assist me...simply awesome, amazing! August 16, 2014
Rated 4.0 out of 5.0 by Cardiff bay A very nice, clean hotel that although is a budget hotel seems a lot better than other budget hotels. August 16, 2014
Rated 5.0 out of 5.0 by Excelent stay Staff were extremely friendly and helpful. The room and hotel generally was clean, modern and comfortable. Good parking facilities and short walk to a variety of restaurants. I would certainly recommend this hotel. August 13, 2014
Rated 5.0 out of 5.0 by Great location and reasonable price This is a group trip, booked to coincide with a sea fishing day in Cardiff Bay. The hotel is convenient for the event location, provided good services and facilities and was excellent value. August 13, 2014
Rated 5.0 out of 5.0 by As Always , Brilliant Services From Your Staff This is the forth time we have stayed at this Hotel This Year ,The Rooms are alway clean & tidy and Hotel is spotless , Breakfast variety is very good . This is a good hotel & real value for money. August 11, 2014
Rated 4.0 out of 5.0 by Good location.easy walking distance the Mermaid Quay and City Centre The hotel is a in a very good location .The beds are comfortable and there is no traffic noise at night. The room was a bit crowded with three adults in it but the facilities were good. The staff were very friendly and helpful. We would recommend this hotel to anyone wanting to stay in Cardiff. August 9, 2014
Rated 4.0 out of 5.0 by Not as good as Swansea East! Having stayed at the HIE Swansea East the night before, this hotel, though good, suffered in comparison. The Wifi was weak so I used 4G on my 'phone and tethered the tablet. The room was clean (as always) but a little tired. The bed seemed to have collapsed a bit in the middle and was not the most comfortable. There was a restricted breakfast choice - no muesli, no big bowl of plain yoghurt and poor choice of pastries. The area around the hotel is a bit untidy and run down despite having been redeveloped a few years ago. Despite the above, this was not an unpleasant experience and the staff were helpful and cheerful. August 9, 2014
Rated 4.0 out of 5.0 by Very nice stay Everything very good except bed mattress could be better and aircon needs servicing August 9, 2014
Rated 3.0 out of 5.0 Not Bad Only 2 pillows which me and my partner could not understand we did ask for extra pillows but despite promises they would be delivered to room this never materialized. Also tea and coffee facilities but no cutlery!! August 8, 2014
Rated 5.0 out of 5.0 by Very central in Cardiff City Great internet access. Very comfortable room. Staff were very helpful and friendly. August 7, 2014
Rated 5.0 out of 5.0 by Very friendly staff Upon arrival the staff were very friendly and helpful, they checked us in very quickly and with care. It was our first time in Cardiff, they gave us a map and circled the places they thought would be nice to visit. August 4, 2014
Rated 4.0 out of 5.0 by Beyond Use By Date? We have stopped in this hotel before as a family. The staff are very helpful and friendly and we like the location. i.e. nearer the bay than the city centre. However, the hotel could do with a bit of a makeover. It's looking more tired than shabby chic. The beds were OK but can be improved. Air conditioning was also just OK but at least there was some unlike the hotel (not HIE) we had left in Salisbury earlier in the day. August 3, 2014
Rated 5.0 out of 5.0 by Graduation Day This hotel always has a friendly and welcoming member of staff on duty, whatever the time of arrival, day or night. We have stayed here many times over the past 4 years as our son has been at Cardiff University. The location is excellent for the city, the bay and all the universities, and, of course, the sporting and leisure opportunities offered by Cardiff. Holiday Inn Express Cardiff Bay go "the extra mile" for their guests. Well recommended! Well done Karen and her team. See you soon. August 2, 2014
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