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Rated 4.1 out of 5 by 149 reviewers.
Rated 5.0 out of 5.0 by Just the job Superb helpful and friendly staff, makes a great difference. Clean, quiet and comfortable. Good brekkie. Good location away from hustle and bustle but easy access to city. February 7, 2014
Rated 4.0 out of 5.0 by excellent staff, neat hotel - somewhat shabby? I may rate this hotel better, than it actually is. because of the staff which was excellent, serviceminded, problemsolving, the best! The hotel/building itself seems quite new, but run-down at the same time - somehow I think the builders did a bad job or something. The heat in out room didn't work (staff got us a portable unit really fast!), one morning there was no hot water (boiler too small?), the remote for the TV didn't work, windows couldn't close right, so we had to seal them using tissue etc. to keep the wind out... patches on the ceiling from leaks/rain. Minor stuff. Just a lot of small things that add up Overall the stay was fine. Clean room, quiet area, canal-walks to the city center, staff was superb and the breakfast really good. Just good, though. Not perfect. February 5, 2014
Rated 4.0 out of 5.0 by Great little hotel Another excellent stay at this hotel. The room was very clean and we'll appointed. The staff were efficient and very friendly. The breakfast was very good I have paid a lot of money for breakfasts of a poorer quality. February 5, 2014
Rated 5.0 out of 5.0 by Friendly staff and quiet comfortable room. Helpful friendly staff. Lovely quiet room. I had to ask for an additional duvet however as the one provided was very thin. It was difficult to work out how to switch the radiator on - altho there was a note on the wall with instructions. NB. You have to switch on the switch on the radiator plus the switch on the wall nearby. The staff member I asked also had problems with this! One of the lights attached to one side of the double bed was very loose and hanging down. As there was only me it did not matter as I just used the other side of the bed instead. Good choice of buffet breakfast. Pleasant dining room. February 2, 2014
Rated 5.0 out of 5.0 by How to relax! We have stayed at the Holiday Inn Express in Cardiff Bay three times now and have never found either the staff or the accommodation to be any less than great! It's situated in a convenient place for easy access to Cardiff, Swansea and many other places of interest or if you just want to relax then that too is possible in either in your room or the adequate lounge/bar. A restaurant adjacent to the Hotel provides a good menu and good service also. January 27, 2014
Rated 3.0 out of 5.0 by Noisy room; friendly staff Lovely staff, but several issues: room 110 very noisy, with noise of toilets flushing all night (room looks like it's next to a plant room). As a single female traveller I normally expect certain precautions: however my room number was told to me on check in within earshot of other guests and I was not given a room on a higher floor or at the end of a corridor, which other HI's usually do. Also, myself and another traveller were told the same room number by mistake at check in and were both trying to get into the same room at the same time. Slipshod. Room clean and comfortable otherwise. January 25, 2014
Rated 4.0 out of 5.0 by Another good night Another good night was had at this hotel. The room was clean and comfortable. The staff were very pleasant and helpful. The breakfast was excellent being very tasty and fresh. This hotel is excellent for a short visit to Cardiff. It being in a quit location but in easy reach of the city centre January 14, 2014
Rated 4.0 out of 5.0 by Very comfortable and quiet When we arrived we were made to feel welcome. The guy on reception talked us through the facilities. He also provided a map and gave us a good summary of the local facilities together with the events in Cardiff . The rooms were clean and tidy. We had asked for quiet rooms and this request had been acted upon. We spent a very comfortable night. The breakfast consisted of a wide range of cereals and also the basic hot ingredients of a cooked breakfast. The fruit on offer was limited to grapefruit, apples and bananas - what about oranges?!! We enjoyed our stay. January 14, 2014
Rated 5.0 out of 5.0 by Great staff. Good HI express. No bacon. All was good. Staff helpful and friendly. Location a bit dull. Not near anything except a poor (food) pub. No food at HI. No bacon at b'fast. Par for the course. January 14, 2014
Rated 5.0 out of 5.0 by our xmas break lovely hotel in a great place easy get around will be back soon January 8, 2014
Rated 3.0 out of 5.0 Good budget hotel. Cheap, clean and central. Great situation. Great value as included basic but good breakfast. Considering most like hotels can charge £9.50 each and there were 4 of us this was good value. Reception staff were lovely. Everything you need for a comfortable stay. Only downside they charge £5 for carpark - my advice is to park on road outside where no restrictions, plenty of spaces. January 3, 2014
Rated 5.0 out of 5.0 by Pre-New Year visit I have stayed before at this hotel and, if anything, the standards have improved over the years. The hotel is clean, tidy and obviously well-run, with neatly dressed, pleasant staff who are attentive and helpful. The rooms are comfortable and the bathroom was clean and in good order. The breakfast menu does not vary and for some might be not varied enough but when one considers that most people eat far more when away from home it always seems disingenuous to complain. The coffee was reasonable and free newspapers are on hand so I was more than satisfied. I recommend this hotel as an unpretentious, comfortable quiet place to spend a night or two. January 3, 2014
Rated 5.0 out of 5.0 by Ideal Location Excellent Hotel For Cardiff Good staff with a friendly warm welcome. The hotel is comfortable,clean and tidy with good beds and hot showers. The breakfast is an added bonus makes you start the day in a good mood. Ideally Located both to Cardiff Centre ( walking distance ) and the Cardiff Bay with lots of lovely Restaurants and shops. January 2, 2014
Rated 5.0 out of 5.0 by Birthday stay we stayed here in September 2013, a nice hotel , the staff were very friend and very helpful , help us with are bags as my fiancée is disabled , room was very clean and tidy , and very high standard , are coming back soon , as we loved it there January 1, 2014
Rated 5.0 out of 5.0 by Always good value When in Cardiff we always like staying in the holiday inn Schooner way. Good staff with a friendly warm welcome. The hotel is comfortable,clean and tidy with good beds and hot showers. The breakfast is an added bonus before our journey home and after an enjoyable stay. December 27, 2013
Rated 4.0 out of 5.0 by Just average although the staff were excellent We were a little bit disappointed after having stayed at another Holiday Inn a few weeks previously which was a lot cheaper and better although it is difficult to compare prices in different areas. Breakfast was probably the biggest let down and I would be annoyed had it been an optional extra which I would have to pay for. Location was okay and not too far from town and Mermaid Quay which has some great restaurants. It would have been nice to have a bath after a long day out shopping but there was only a shower. Not sure if they have rooms with baths as we did not ask. There was a big iron mark burnt into the throw on the bed and the shower wasn't that clean and having to wash other peoples hair down the plug wasn't pleasant. On the plus side the staff were excellent. Very friendly and went out of their way to help whenever we asked for anything. December 11, 2013
Rated 4.0 out of 5.0 by Great base for exploring Cardiff Bay We came as a family to visit the Doctor Who Experience, and stayed in a family room. We found the reception staff very welcoming and knowledgeable, and gave us loads of information about places to go and things to see in Cardiff Bay and the City itself. The hotel is really convenient and was immaculately clean. The buffet breakfast was lovely. Overall a great value stay - we will definitely be back - maybe even without the kids! December 11, 2013
Rated 1.0 out of 5.0 by Worst sleep ever anywhere ive stayed Ive stayed across the world in different hotels and motels, cheap and expensive. But at £100 plus a night, i would imagine the hotel and night staff would take great care their guest had a welcome good night sleep. From 1am had guest coming in singing , running, clapping and swearing alone the corridors and in their rooms. This went on till at least 5.30am. We were up all night, and had an early check out as we had an early start to the day. I was going to email Holiday inn for a full refund to be honest. December 11, 2013
Rated 4.0 out of 5.0 by Where's me bacon? I can't find me bacon anywhere!!! Reception/bar staff were excellent-they were almost like jack of all trades because they seemed to have a lot of duties. Room fine though would have appreciated Sky News on TV channels. Was on the ''noisy'' side of the hotel with the busy road outside but slept reasonably well[I am NOT a good sleeper normally]. Was astonished to find a cooked breakfast with no bacon. As I don't like baked beans that meant it was scrambled eggs and sausage both of which were quite tasty. But there should have been more choice to go with it. December 10, 2013
Rated 5.0 out of 5.0 by Great stay This was our first experience of Holiday Inn, and it was a very pleasurable one..!! The staff were extremely welcoming upon our arrival, very knowledgeable about the surrounding area, extremely well turned out and polite. The hotel was clean, tidy, had all the amenities that one could expect, and was in a most fantastic location.....all we really needed to improve our stay, would have been some sun.....which was out of the hotels hands...!!!!! I would certainly stay there again, and recommend it to my friends. December 10, 2013
Rated 4.0 out of 5.0 by Cardiff Bay pleasure This hotel is in a fantastic location and the staff are brilliant. It is good value hotel with no frills or fancies but every-thing you need. I would recommend it at the price. Enjoy! November 28, 2013
Rated 5.0 out of 5.0 Great service and welcoming staff! A lovely nights stay despite noisy neighbours. Lovely breakfast and nice atmosphere! November 25, 2013
Rated 3.0 out of 5.0 by Good Stay Ticked all boxes, what a hotel should be for a short stay. All the basics were there. November 24, 2013
Rated 5.0 out of 5.0 by So very friendly I arrived for a 5-night stay on the night of a rugby internationa. With all rooms full to bursting I expected a disturbed night. Thankfully, of course, the rugby crowd is so much more pleasant than the soccer mob. I had a good night, as were the next 4. This really should be a hotel where other staff get sent to find out how to be so very friendly. Three problems, none show-stoppers. The online system suddenly started to tell me that the overall cost had almost trebled, but a call to Barry on reception and all was sorted. The pillows are getting a bit hard. As others have noted, the heating in the rooms could do with a boost. Without all the smiles, my score could well have been lower. November 18, 2013
Rated 5.0 out of 5.0 by Enjoyable Stay Only stayed the one night, had a lovely welcome as soon as we walked in and the staff were polite and helpful, the room was a tidy size the only little thing I could complain about is that the heating was not the best. Good breakfast choice. Worth considering if you are staying in Cardiff. November 7, 2013
Rated 3.0 out of 5.0 by Good location We were visiting Cardiff to go to the theatre at the Millenium Centre, therefore the Holiday Inn Express was in a good location, half way between the Millenium Centre and the centre of Cardiff. We were then able to explore Cardiff the next day. The check in staff member was very welcoming and gave us a map and pointed out things to do, which was very helpful as we were there for such a short time. We were also able to leave the car in the car park until our departure for £5. November 5, 2013
Rated 4.0 out of 5.0 by Excellent Staff The stay was made by the staff and the helpful and accommodating attitude. We were unlucky enough to have a leak in our room due to the bad weather and what I can only assume was a leaky roof, the staff were very helpful with me moving me and my family at 03:30am as quickly as possible. The only down side I found with the hotel was the lack of dining space breakfast time was a bit like a cattle market, far to small for a hotel of 300+ rooms. The breakfast choices were very limited with only sausages, baked beans and scrambled eggs which by the third morning was not what I was wanting. November 3, 2013
Rated 1.0 out of 5.0 by Breakfast too disgusting for words croissants like sandpaper no cerial to choose from tinned grapefruit beans dry, need I go on? November 1, 2013
Rated 5.0 out of 5.0 by A recent stay. My wife and I have stayed a few times at the hotel, and again our latest stay has been as good as previous stays. .All the staff , right down from Karen the manager,Mrs. Thomas,and all the remaining staff have been so friendly, kind and helpful. Due to circumstances , we don't stay as frequent as in the past, but rest assured whenever we are able we will be back. Sorry for the delay in sending this review. Our room was kept immaculate, and we were blessed with great service whenever we needed it. Keep up the good work ! October 29, 2013
Rated 5.0 out of 5.0 by Ideal location twixt city & bay We needed somewhere close to city centre and Millennium theatre/bay. This was a perfect location, great reception on arrival and room with views over Atlantic Wharf where there was cormorants, coots and mallards. What's not to like? October 25, 2013
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