Rated 4.4 out of 5 by 601
Rated 3.0 out of 5.0 by Tigger2 Cardiff was great, sadly the stay was not
4 night stay, no change of linen despite an obvious ? tea stain on the top sheet. Some staff were civil and even helpful, but a disproportionate number could do with customer service training and just be happier in their work.
We understand this is the budget end of the group and regularly stay across the group but this is one of the most disappointing stays at HIE in a long time, possibly even ever. We realise that some of the benefits for IHG rewards club are set centrally but 300 bonus points as the "benefit" for being spire elite at this site is pretty poor. We understand that rooms are standard and thus an "upgrade" is not possible but 300 points or a single drink is pretty poor for a 4 night stay at a higher cost than many Holiday Inn sites.
May 1, 2016
Rated 2.0 out of 5.0 by PW11 Drunken stag do kept us all awake
Hotel is what you'd expect from a holiday inn express. Clean rooms, acceptable breakfast just a shame we didn't sleep because of the other guests and there was a general lack of response from the staff when this was raised at check-out
April 28, 2016
Rated 5.0 out of 5.0 by Mr AP Friendly staff and comfortable enjoyable stay
Friendly, comfortable and easy access to Cardiff Bay and centre
April 26, 2016
Rated 5.0 out of 5.0 by Mike076 Holiday inn express cardiff Bay
Comfortable hotel in pleasant surroundings alongside Atlantic Dock Cardiff Bay. Convenient for both Cardiff Bay and City Centre both within reasonable walking distance. map supplied on arrival at hotel was extremely useful
April 23, 2016
Rated 4.0 out of 5.0 by Father Jack It Does What It Says
Very friendly greeting upon arrival, a nice room with view and comfortable bed.
April 20, 2016
Rated 2.0 out of 5.0 by RAL100 Great stafff made up for poor bathroom
The bathroom toilet was not cleaned. The thermostat on the wall heater was broken (ether on or off - no regulation) consequently too hot or too cold.
There was no vegetarian option for breakfast - only the choice not to eat sausages. When asked about vegetarian options the staff member replied concerning gluten free products with no understanding of the difference.
On a more positive note the front of house staff and manager were exemplary dealing with the room issues promptly and courteously. This clearly conveyed the impression that this was a 'one off' and not a systemic problem and I will continue to use Holiday Inns and Holidays Inns express
April 20, 2016
Rated 4.0 out of 5.0 by Kernowphil NIce Nights - not so nice mornings.
The room was comfortable and bearing in mind it was a weekend it was nice and quiet. The lounge dining area was adequate and functional but there were queues and crowds at breakfast time.
April 20, 2016
Rated 5.0 out of 5.0 by patr1ck Great hotel
Our first stay in a Holiday Inn and was very happy with our stay of 2 adults 2 children, and our first time to Cardiff. Hotel staff were very friendly, our room was very clean and overlooking the docks. Plenty choice at breakfast. Would like to come back in the future. Thanks.
April 19, 2016