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Rated 4.2 out of 5 by 253 reviewers.
Rated 4.0 out of 5.0 by generous sized room.comfy beds. arrived early for check-in but Rhisian went out of her way to prepare a room as quickly as possible for us .cant praise her highly enough.the only downsizewas that there are no rooms with a bath.i do bear in mind the cost of the room but the breakfast was very basicand in future an add on charge for a full english might be something to consider June 10, 2014
Rated 5.0 out of 5.0 by A great place to stay in the Bay! We were in Cardiff for 2 days, and wanted to stay near Cardiff Bay. The Holiday Inn was conveniently located for the Bay itself (a few minutes walk away) and also the main transport routes in and out of Cardiff. The staff were very welcoming and helpful throughout our stay, and were always happy to help us with directions or requests when we needed them. The hotel was clean and relatively new, and parking was plentiful. We had the free breakfast on both days, which had a wide range of options and included decent quality coffee! We would definitely stay again next time we are in the area June 7, 2014
Rated 5.0 out of 5.0 by Best of both worlds Hotel was a lot better than I expected. The last time I stayed in Cardiff over a w/e I hardly got any sleep due to roudy guests. What a contrast! this was So nice June 6, 2014
Rated 5.0 out of 5.0 by Excellent Karen and her team could do no more for us during our stay - excellent service, comfortable accommodation and convenient for the City and the Bay. June 4, 2014
Rated 5.0 out of 5.0 by Friendly staff Enjoyable stay at Cardiff Bay. Staff were all very friendly and helpful. Jess and Katy were particularly welcoming and able to give advice , e.g. recommending the excellent water taxi service, which we knew nothing about until then. Room comfortable. Some traffic noise when windows open, but nothing too distracting. June 3, 2014
Rated 5.0 out of 5.0 by Lovely - very helpful - comfortable family room for three night stay Lovely - Diolch! Comfortable stay for two parents and two children- great having buffet breakfast to cope with every one liking something different. Thank u. June 2, 2014
Rated 5.0 out of 5.0 by Break at Cardiff Bay Overall a good experience - close to both city and bay areas - not sure why parking is an additional charge? June 1, 2014
Rated 5.0 out of 5.0 by Fantastic friendly staff & great breakfast choices We have never stayed in a holiday inn before & was a bit wary as it was such a good price but we were VERY impressed with how friendly the staff was & facilities, bed was very comfortable & had the best nights sleep, breakfast was amazing!! We will be booking with you again soon:) May 30, 2014
Rated 5.0 out of 5.0 by Simple, cheap, comfortable and friendly. Ideal. Stayed for 1 night. Quiet location looking over the old dock. Easy stroll or taxi to the bars and restaurants on the bay. Bit further to get into the shopping centre but I wasn't going there. Coffee making facilities in the room and the jolly reception staff also man the bar downstairs. Good cooked breakfast. Not a place to spend a lot of your time, but that's not the point. Makes a great base and somewhere to get a good nights sleep. May 29, 2014
Rated 5.0 out of 5.0 by Excellent Service Many thanks to all at Holiday Inn Express Cardiff Bay as I am disabled they made me so welcome, the General manager as we have driven in hailstones, thunder and lightning storm sorted out drinks for us, and the head of housekeeping sorted out another room with a bigger bathroom which was very kind of her as I did not tell them I was disabled it was as if nothing was too much trouble for the staff, looking forward to going back. May 27, 2014
Rated 5.0 out of 5.0 by Fantastic Service This was my first trip to wales and the staff went above and beyond to make me feel welcome ,Rooms clean and comfortable ,as was the bed ,but the staff were Fantastic make you feel like our part of the family I would highly recommend this hotel You can bet next trip to wales will include this hotel. May 20, 2014
Rated 4.0 out of 5.0 by Fantastic Breakfast and Great service I'm very happy with the service i receive at Holiday Inn Express. Cardiff Bay. More grease to your elbow. I love the Holiday Inn Express Team!!!. Regards, May 19, 2014
Rated 1.0 out of 5.0 by NO COMPASSION Had booked a double room as my sister and I were coming to Cardiff as we had booked a spa day, spending the night and then having some retail therapy. Due to illness, pneumonia, I could not make this date, contacted hotel who refused to amend booking to a later date. Granted when we booked it did say non refundable and could not change but it was through illness not through anything lese that we had to change our plans. Would not use them again May 13, 2014
Rated 5.0 out of 5.0 by holiday inn express cardiff bay staff are fantastic friendly and helpful - they really made you feel that they would go out of their way to ensure you have a pleasant stay - the only thing I could fault was the bed which was a standard double and very uncomfortable but the room was clean they supplied lots of towels - overall very happy - although I do prefer a shower in the bath rather than the shower only which we had in our room May 11, 2014
Rated 5.0 out of 5.0 by Great value stay great location for Cardiff Bay Just stayed here for 2 nights. For 2 adults and 2 kids the price was great with convenient parking. Breakfast has a good set of choices from hot through to fruit and yogurts. Very useful with the kids as everyone likes slightly different things. Filter coffee was very good. Short distance to the Bay <10 mins. Next door is a very good pub, food is excellent - could not recommend it enough. Staff were very helpful. We had booked a rate including an evening meal at the Casino but I had missed the over 18s condition so the kids could not go. This was dealt with when we arrived, the rates were corrected and refunded etc . No fuss, no hassle. We just loved it. For the price very good value for money. May 1, 2014
Rated 5.0 out of 5.0 by Very quiet,picturesque location. Staff are very welcoming and cheerful at all times.Made our stay all the more special.Lovely lady on reception gave us a free map and explained the best way to get to City Centre and Cardiff Bay. 15 minute leisurely stroll to either.Room was very clean and comfortable with a waterfront view,very beautiful. Breakfast was ample and varied but does get busy,views of waterfront a great bonus.Will definitely visit again. I am confused though as to why some of the hotels have free parking and others charge. April 26, 2014
Rated 4.0 out of 5.0 by Quiet room and comfortable bed Our stay was ideal for visiting the millenium stadium for rugby. The room was very quiet and comfortable. The breakfast room was spacious and much better laid out than some other Holiday Inn Express Hotels. The location was perfect for easy access to restaurants and to Cardiff .The staff were welcoming and friendly. April 25, 2014
Rated 5.0 out of 5.0 by A Lovely Stay!! Excellent stay, staff very helpful and friendly. Check in was smooth with no problems and the room comfortable and clean. I would definitely stay here again if I was visiting Cardiff, the location was great as we were visiting the bay and the city centre, this hotel is located about half way between the two. Lovely Breakfast with enough choice to suit everyone, the staff ensured that everything was topped up. April 21, 2014
Rated 5.0 out of 5.0 by A trip to the Dr Who Experience...made better. We had a really great stay in Cardiff Bay at this hotel. The room itself was very comfortable with my son's sofa bed already made up for us upon arrival, which was one less thing to worry about. The staff were very friendly and helpful and the food at breakfast was nice and plentiful (although the seating might be improved as it was very busy at 8:30am but we managed to find a table). I chose the hotel as it was only a 10-15 minute walk from Cardiff Bay itself where we were visiting the Dr Who Experience - a birthday treat for my son. The reception staff gave me a very clear map and highlighted the best way to get there. The hotel locaition could not have been better either with really pretty views of the river so we enjoyed a nice walk after breakfast before leaving. It was very quiet there. If I ever come back to Cardiff Bay again I will have no problem in staying here again and I would thoroughly you do too. April 17, 2014
Rated 5.0 out of 5.0 by Very enjoyable stay in Cardiff I had a lovely time on my holiday to Cardiff and staying in the Holiday Inn added to the positive experience. The staff were friendly and helpful the food for breakfast was nice and the room was comfortable. Also being a 10 minute walk from Cardiff Bay was really useful, the lady on reception gave me a free map and answered all my questions about what to do in Cardiff. It was very helpful to have friendly knowledgable staff to provide all the informaiotn I needed about my stay in Cardiff. If I every come back to the town I will stay here again. April 15, 2014
Rated 5.0 out of 5.0 by Highly recommend Stayed here for 3 nights and found the hotel to cater for all our needs. Comfortable beds, pillows too. Clean towels every day. Plenty hot water and lovely shower. We slept well and never heard any noise at night. Breakfast catered for all who either preferred a hot or cold breakfast. Good choice of cereals, breads, yogurts and hot or cold drinks. Tables were cleared as soon as was possible and the hotel was kept clean and tidy. If you wished to eat in on an evening there were a selection of take a way menus or there is The Wharf pub next door which we ate in twice and would go again if ever in Cardiff again. The staff were very helpful, polite and go out of their way if you needed assistance, as we did each day for getting a taxi into the City. Would definately stay here again. Thank you HIE Cardiff Bay. April 12, 2014
Rated 4.0 out of 5.0 by Nice Experience Pleasent comfortable time for a quick trip to Cardiff for the Dr Who Experience. Staff excellant & ambience good. April 11, 2014
Rated 4.0 out of 5.0 by Great staff and service Very comfortable clean bedroom and extremely friendly and efficient staff. My only criticism would be the fact that I am a light sleeper and I found it quite noisy at night. The walls seem to be very thin!! April 9, 2014
Rated 3.0 out of 5.0 by Great service but facilities let it down Staff provided an excellent level of friendly service far above that expected at a mid range hotel. Beds were comfortable, room clean and WIFI free and fast. Unfortunately, the shower was just an awful trickle with no bath alternative, breakfast could have been better (although it was free) and charging for the car park is totally unjustified given the location. The website says it is because of the CCTV security provided but to be honest I can't imagine this is necessary in this sleepy area of Cardiff! April 5, 2014
Rated 4.0 out of 5.0 by Reasonable value quiet location but a little difficult to find due to labyrinthine road pattern in the surrounding new housing district. Very helpful staff e.g. was able to borrow an extension lead. Note no electric socket on one side of bed so left with no option but to run cable across room. Bed large enough but unusually two pillows both very thick for each person -too high. Breakfast was quite good but not as much choice as many other Holiday Inn Express Es e.g. Rotherham North as only four cereals, no pastries and only grapefruit. Hot food replaced well and scrambled eggs well cooked. 10mins walk to Cardiff Bay station 15 to Cardiff Central station no 6 bus stops reasonably close. April 3, 2014
Rated 4.0 out of 5.0 by Breakfast rush Very pleasant stay. The only negative was Saturday breakfast where, at 8.30am, it resembled the school dinner queue. No cutlery, the milk machine ran dry, people and mess everywhere and I gave up waiting for the mugs next to the coffee machine to be replenished and went back to my room for an instant coffee. Sunday at 7am was, needless to say, a much more relaxed affair... April 2, 2014
Rated 4.0 out of 5.0 by Hotel needs a re-vamp before i start i have had this discussion with the manager of the hotel, so this is already known. The hotel is in need of a bit of TLC.They are in the process of changing the windows, but we had a draught in the room, the toilet did not flush & the shower was week in the extreme.No point in de-camping to another room as we were only staying for 2 x nights & only sleeping in the room.If we were spending more time there would have requested a room change for sure. Staff as always very pleasant & the eatery across the bridge (the wharf) very good value food & nice atmosphere. Would return as hotel in general very good, but do object to having to pay an additional £ 5.00 per night to park in the car park (should be free for residents) March 30, 2014
Rated 2.0 out of 5.0 by Car park Charges I am a Platinum Elite Priority Club member, so do stay in a lot of Holiday Inns. I was disgusted to find that there is an overnight car park charge of £5, when the hotel is not that close to the city centre. On a matter of principal I will not stay here again, but use the Newport hotel where car parking is free. I can understand hotels that charge where they can be open to abuse by locals leaving their cars in the car park for free, but you have barriers and it is coded so why charge? The rest of my stay was fine, the staff are very pleasant, and the room very clean. March 25, 2014
Rated 4.0 out of 5.0 by Excellent facilities and location This is a well located hotel with easy walkable (10 -15 mins)access to the Cardiff Bay area. A bit further to walk into the City Centre. Good facilities, comfortable, clean well appointed rooms and excellent staff and service. Free wi-fi in the rooms. Car parking available but they simply cannot resist the easy money from charging to park - disappointing and paltry. March 22, 2014
Rated 5.0 out of 5.0 by Great Service We stayed here for my daughters birthday so we could go to the Dr Who Experience. The staff (especially Barry) were extremely helpful and told us all the places to visit from a Dr Who perspective (Barry even highlighted them on a map). They wished my daughter happy birthday and gave her a goodie bag (which she loved). All the staff were extremely helpful and polite. They made my daughter feel special. The room was clean and they had put up a sofa bed for my daughter. It was central for both the Dr Who Experience and Cardiff City Centre. Breakfast was good and there was plenty of it. We had an amazing time and I can not thank the staff enough (especially Barry) for their kindness and attention to detail. I would recommend the hotel for families and business alike. Thank you. March 19, 2014
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