Rated 4.1 out of 5 by 126
Rated 4.0 out of 5.0 by Popontour Usual Good standard of service
Our regular stay . . . . . just to visit the Heath hospital.
Every 3 months we need to be here, so Holiday Inn x is very right and the staff are the best part, they are just good.
However, I'm not sure about the building! The windows need replacing, if it was my house I'd replace them now. They are draughty and do not shut 100%, there ae bits of tape over the tops to stop drafts.
The lighting could well be improved, in the bathroom there is a need for better lighting, the downlighters cast a shadow when shaving or make up etc.
The lights in room are dim - a bit like Poland during 1985 !
However, my criticism will not stop us staying here.
It's an ideal location for us, just wish the big bosses would 'upgrade' the place to match the staff who are 100%.
June 19, 2013
Rated 4.0 out of 5.0 by Bellasteve Cardiff
Had a room over looking the water which was nice. Large room, clean with all the usual things inside. Breakfast was ok, not the best ive had in a Holiday Inn Express.
Down side was being charged £5.00 to park on top of the room charge. Free parking available on the road outside.
Only a short walk to Cardiff Bay and a good variety of bars and restaurants
June 14, 2013
Rated 5.0 out of 5.0 by Milly3 Very friendly staff with a warm welcome.
We really enjoyed staying at the Holiday Inn Express, Cardiff Bay.
Staff were friendly, helpful and the room was very clean and comfortable.
June 9, 2013
Rated 5.0 out of 5.0 by Phil22 Holiday Inn Cardiff
Room was excellent had a great nights sleep in the comfortable bed
Staff went out of their way to help I would recommend this hotel to any one
June 9, 2013
Rated 4.0 out of 5.0 by Riversong adequate for our needs and friendly staff
Stayed one night in a family room with my husband and two children.
The staff were very welcoming and we were able to check in an hour before the scheduled time. Great service from staff on reception desk, providing a map and directions for where we wanted to go.
Comfortable bed, although space very limited once the sofa bed was set up for the children. However we only stayed for one night so that wasn't too much of an issue.
Took us a little while to find the hotel initially, but then it was an easy walk to Cardiff Bay where the were ample bars and restaurants to choose from.
Breakfast was a little basic, and not easy to manoeuvre around the breakfast room once it was full, but again for just one night this wasn't too much of an issue.
Overall a comfortable, clean hotel with attentive staff. Cost for a family room very favourable compared to some other hotels in the Cardiff Bay area. I would stay here again.
June 6, 2013
Rated 5.0 out of 5.0 by KezI Fabulous service & great location
Cannot fault the staff and service at this Holiday Inn. We only spent one night here but found it an excellent base to explore Cardiff City Centre. About 20 minutes walk (with two children!!) to the Dr Who Experience and 15 minutes to the town centre, but this was fine by us. Nice quiet location and good selection at breakfast. Once again thanks to the staff - full marks for their help and friendliness.
June 5, 2013
Rated 4.0 out of 5.0 by Somewhereinahotel Great for visiting Cardiff
Booked two (reward) nights here so that we could visit Cardiff during the half term break. The hotel is a standard HIE, clean, tidy and including the all important buffet breakfast (very good when feeding a family of four!)
The location is perfect for visiting Cardiff and the bay, with it being an easy walk to the bay and it's attractions.
We had a great time, and even if the room was a little 'cosy' when there were four of you in there, we would use this hotel again for a visit to Cardiff.
I only have two gripes: 1 - £5/day parking on what looks like the hotels own property/car park. 2 - Zero benefits for PC members. Understandably, room upgrades are out of the question, but other HIE I've stayed at have offered, amongst other things, free wifi, drinks, free parking, gym access or discount vouchers at local restaurants. It was a shame that HIE Cardiff Bay was the first IHG group hotel I've stayed at that did not offer anything.
June 4, 2013
Rated 4.0 out of 5.0 by Jonnyalfa Pleasant staff
An affordable hotel staffed by pleasant and helpful people. Excellent breakfast choice included in our rate. Just slightly let down by the lack of a bath and a rather uncomfortable sofa bed.
June 4, 2013
Rated 5.0 out of 5.0 by EccleshallSusie A little gem
The hotel was very clean & the rooms warm & comfortable, it was very quiet so we had a good sleep. The hotel ia short walk from the fantastic attractions that Cardiff has to offer, but if you dont want to walk a taxi is less than a £5. However the best thing about this hotel was the staff everyone was very warm & friendly & they all went out of their way to ensure we had a great stay. Well done holiday inn you could teach other places a thing or 2.
May 29, 2013
Rated 3.0 out of 5.0 by Laika Ok Hotel. Forget the WiFi
Hotel staff are very good. Hotel is clean but noisy. The food next door is appalling. This is about the third time I have had to suffer a lot of noise from other guests. The most annoying part is the WiFi. Thought I would pay extra and get he wifi. I feel ripped off. I have an app that measures the download spread and I was so angry I took a screen shot. After three tests the highest speed I achieved was 0.6mps that is not far off the old dial up connection. Not much you can do with that speed so switched back to 3G at just under 2mps. Spent around 20+ nights here over the last year, time to try somewhere else.
May 28, 2013
Rated 5.0 out of 5.0 by crazychris33 Nice surrroundings and view, friendly staff
The hotel was clean and inviting. The reception staff was very friendly and helpful.
I would recommend this hotel and I would stay there again.
May 20, 2013
Rated 4.0 out of 5.0 by FanaticFanGirl Not Bad!
Overall my experiences so far is very satisfying. Especially since there was someone in the reception to check in when it was 3 in the morning. Comfortable beds, clean rooms and bathrooms and most importantly friendly and helpful staff members!
If I had to say anything bad, it would be because there is no free wifi.
May 8, 2013
Rated 2.0 out of 5.0 by burek Old furniture, windows cannot be opened, breakfast is bellow average
The hotel is in a nice peaceful location, however, to far by foot either to the city center or to "Marmaid quay". Meaning the location is not a good choice if you are in Cardiff for sightseeing and wants to do it on foot instead by car. Secondly: the rooms need some refreshment/modernisation, especially the windows in the hotel rooms. They cannot be opened, so if you want some fresh air - it's impossible. The breakfast is bellow average (the scrambled eggs and the sausage where cooked hours earlier; no fresh fruit, no cheese or meet/salami platter).
All in all: I expected from Holiday in Express a higher standard and was a litlle bit disapointed.
The positive side is the very friendly and helpfull staff!
During my visit in the UK I had also the opurtunity to stay in three different hotels of a major UK low price hotel chain, sorry to say, but they where better then the "Cardiff Bay".
May 7, 2013
Rated 5.0 out of 5.0 by John6 Friendly and efficient service
Our second stay at this hotel and again we found clean rooms and friendly and attentive staff at reception and at breakfast where food was replenished and tables cleared promptly by the staff. The only issue we had was not with the hotel but the people who stay there and eat junk food in the car park and throw their rubbish on the floor. It is unsightly and off putting when arriving. Fortunately it was cleared up by staff in the morning as we left. It might be an idea to put litter bins in the car park by the entrance and hope the pigs who do the littering put their rubbish in them. Otherwise a very pleasant stay. We wouldn't let this put us off staying again in the future.
May 2, 2013
Rated 4.0 out of 5.0 by SilverFox2 Business trip - perfect
Everything as dscribed - minor houskeeping issue quickly resolved. Recommended
April 23, 2013
Rated 5.0 out of 5.0 by Rich82 Comfortable stay
I've stayed at this hotel a number of times over the last few years whilst on business in Cardiff and have always found the staff friendly and helpful and hotel ideal for my needs. The hotel services (TV, broadband etc) are fine and the breakfast selection is ok - typical for the Express chain. The car park is large and secure and the hotel is ideally situated for evenings/meals at The Bay - it's around a 10-15 minute stroll. The beds and rooms are comfortable. and many give a lovely view over Atlantic Wharf.
April 22, 2013
Rated 5.0 out of 5.0 by Milly3 Relaxing break
We enjoyed staying at this hotel. Staff very friendly and helpful. It would be a great advantage, however, if there was a simple evening menu available. Having no food meant no atmosphere in the Hotel in the evening as it was empty. But we will be returning.
April 21, 2013
Rated 4.0 out of 5.0 by Richard2302 Good service - nice room
Room was very clean and comfortable. Good location with nice staff.
April 20, 2013
Rated 5.0 out of 5.0 by Mart1975 Excellent Hotel
We stayed here in a family room with our 7 month old son and our 3½ year old, obviously staying a hotel room with 2 children isn't easy but the staff were brilliant and couldn't do enough for us,
Would recommend to anyone
April 19, 2013
Rated 5.0 out of 5.0 by macmk Pleasant Staff and clean and tidy room
Real pleasure staying here, staff very pleasant and hotel within easy reach of City Centre and Cardiff Bay
April 19, 2013
Rated 5.0 out of 5.0 by littlet Friendly staff..
Great stay, express breakfast good (would of liked more choice on cereal, but that's just me!) fresh and everything I needed to start the day! went with family and kids enjoyed the breakfast too.
We didn't have a car but walked to town centre and mermaid quay which wasn't to bad a walk into town but wouldn't do it late at night!.
April 16, 2013
Rated 5.0 out of 5.0 by MrMartin HI Express Cardiff
Excellant staff very helpful. Rooms as you would expect. Internet in great room.
Only point to make is they do not do food in the evening and pub next door stops serving at 9 so if you are arriving late make sure you are fed or the only option is to order in a takeaway. Staff able to supply menus and will ring for you
April 8, 2013
Rated 4.0 out of 5.0 by Krenzy Amazingly friendly staff
Our family, including 2 children aged 6 and under, stayed in a family room in this hotel for 5 nights.
The staff could not have been more helpful or friendly. My children even wrote a thank you note to the desk staff!
The room was comfortable and very clean. Breakfast was more than adequate and set us all up nicely for a day's exploring.
The hotel's location is very convenient for exploring the Bay area and close to the city centre.
My sole complaint was the lack of free Wi-Fi especially as there was no BT open world we could access in the area.
April 4, 2013
Rated 3.0 out of 5.0 by Jeanette Noisy Road
Water view bedroom, was very noisy from a road.
Bathroom very cold
No bread for toast one morning
We do generally enjoy out stays at Holiday Inn properties, this one seems to be a little tired.
March 28, 2013
Rated 5.0 out of 5.0 by Kris07 very helpful staff
Very friendly staff. No problems at all.
Location not ideal as quite a walk to city centre or the bay.
March 23, 2013
Rated 5.0 out of 5.0 by Splash Great customer experienc
Karen and her team made us feel very welcome and ensured our stay over the Wales v England match was very comfortable, great customer service - thank you.
March 22, 2013
Rated 1.0 out of 5.0 by waynetaylor2561 poor
Was not very impressed with my stay and will certainly not stay at that holiday inn express again
March 16, 2013
Rated 5.0 out of 5.0 by Littlepumpy2 Great location, excellent all rounder!
I booked my 75 year old mum tickets to see a show at St Davids Hall. Due to her age, the cold time of year, late finish of show and athritis I sought out overnight stay close by. This was the best choice I could have made. Taxi cost £4.20 to the hotel.It is about 15-20 mins walk otherwise. I explained my mum's age and severe athritis to the hotel and requested they allocate an easy room with a view. They kindly remembered and mum's room was on the ground floor with a beautiful room overlooking the marina. She saw swans and ducks in the morning swimming by! Mum said the staff could not do enough to help (especially the kind Scottish lady), the linen was crisp and fresh, the room very clean and comfortable with lovely furniture, decor etc and a wonderful breakfast selection which tasted as good as it looked. She loved it so much she plans another visit with friends later on in the year. I took a gamble not having been there myself and as this was my mum's Christmas present, I was a little apprehensive given her age and health too. I am thrilled at the result. Mum was gushing when she came home, like an excited little girl. I can't thank you all enough. Bless you. Please know how grateful and appreciative I am. You are doing a great job, please keep doing it. Big pat on the backs and I will definitely be putting more custom your way. Any chance of a discount?!
March 5, 2013
Rated 1.0 out of 5.0 by Leek Disappointing; a poor Holiday Inn Express experience
This Holiday Inn Express fell short of the usual quality and value for money one can usually experience at a Holiday Inn Express.
The lift could not function because it was allegedly expecting a spare part from Germany. The room had an unpleasant odour about it upon arrival. Breakfast was a huge disappointment. There were not enough tables to accommodate everyone and those available were too close together which made access to and from a nightmare, The hot breakfast did not include tomatoes or baked beans and everything kept running out and guests had to wait for replenishments. I was even invited to drink orange juice out of a mug because there were no glasses available.
February 24, 2013
Rated 3.0 out of 5.0 by owen22 clean
Clean,good value for money. Noisy neighbours,have been waken up at 11pm,12pm,2am!!
February 17, 2013