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Rated 4.3 out of 5 by 73 reviewers.
Rated 5.0 out of 5.0 by in my opinion very friendly and helpful staff,comfortable beds,great breckfast ,hbo on tv and available internet...very pleased July 23, 2014
Rated 5.0 out of 5.0 by Besuch am AHEC in Carlisle Preis-Leistungsverhältnis an der Grenze, Frühstück überblickbar aber okay, Personal top, Zimmer genügend bis gut. July 21, 2014
Rated 5.0 out of 5.0 by nice staff The staff was nice and friendly. Quick check in. Listened to our concerns and accommodated our needs.Quick check out. Clean rooms. Nice towels and toiletries. Healthy breakfast choices. July 19, 2014
Rated 2.0 out of 5.0 by Place has issues This place is only a few months old, but a close look will tell you that it will be old way before its time. It is obvious that mediocre materials were used--drawer hardware was loose, door stuck and it just looks cheap. Housekeeping is pitiful. There was a piece of trash on the floor when I checked--no big deal. Came in the next day and they had failed to empty the trash can--left it to see if they would get it the next day. Not only did they not get the trash can, they did not get anything. The room had not been made up at all. I went to the desk and got to watch the "blame merry-go-round" and the housekeeper said that I was sleeping. That did it as I had left the hotel at 6:30 AM so there was not way that I was in the room. So they laid blame on the door (which did stick--refer to cheap materials comment above) which was hard to open. No apology but the manager did say (and I wish that I was kidding) "This place is horrible and made with the cheapest material" and made reference to the sticking doors (So why didn't the housekeeper get help if they know they stick). So, see I did not make that up. I did get to use the breakfast one day and it is okay, good coffee. Room is huge, but the location is not great as there are no good restaurants nearby. Stayed here because the place I normally stay was booked, but not again. And Priority Club membership evidently means nothing as there was no water nor paper that I always get at other HIE's. July 18, 2014
Rated 5.0 out of 5.0 by Excellent service!! I was traveling with my 3 children through the area and it was late. I had been unable to find a room. I called from the road and they had one room left which the manager held for me. The manager went out of his way to welcome us and make us comfortable. The room was comfortable and spacious. I would recommend to anyone considering staying there. July 16, 2014
Rated 4.0 out of 5.0 by Handling guest conflicts There was a very large tour group in the hotel that night. The staff handled their evening boisterousness well. It would have been helpful if they had helped non-tour guests avoid being at breakfast at the same time as the large group. It would only take something like telling non-tour guests when then large group is expected to leave in the morning. That would allow those non-tour guests who have some schedule flexibility could adjust when they go to breakfast and avoid the crowd. July 16, 2014
Rated 4.0 out of 5.0 by hojoco THis hotel is a good place to stop overnight. The overall condition appears to be slipping and this site may need updates soon. Some attention to details are required. July 14, 2014
Rated 5.0 out of 5.0 by Perfect Perfect Perfect We had been on the road for over a week and this location was our final stop before home. What a pleasant surprise. A new facility, close enough to the highway but no outside traffic noise. Adequate parking. Check in clerk friendly and lobby area pleasantly decorated and clean. The room was tastefully decorated - not too modern but still chic. But it was the comfortable bed and the cleanliness of the bedroom and bathroom that pleased us the most. We rely on HIE hotels when we travel... this one exceeded our expectations. And the bed was divine! July 11, 2014
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