Rated 4.2 out of 5 by 61
Rated 5.0 out of 5.0 by mlwoodward Great Hotel with amazing staff
I stay at hotels often. What sets this specific location ahead of many of the other hotels is their staff. They are friendly, helpful and knowledgable. They go out of their way to make sure that you are taken care of.
The hotel itself is new and in great condition. It has a great indoor pool too. Overall I would highly recommend this hotel to anyone traveling through Central Pennsylvania.
July 5, 2014
Rated 5.0 out of 5.0 by JMBRELAND Best service I ever encountered at a hotel
THE GREAT: A fresh, clean room and a savory breakfast with lots of variety
THE EXCELLENT: The most important feature by far was the outstanding service. Never have I stayed in a hotel (and believe me, I've stayed in lots of them all over the world) with a more hospitable staff: Always friendly, always willing to go the extra mile to meet the guest's needs. Can't say enough good things about the staff at HIE in Carlisle PA.
DOWN SIDES: Nothing negative to say about the hotel except that (1) although this new hotel looks great now, the quality of materials and construction make me wonder how long it will last; and (2) no good restaurant choices in the immediate area.
July 1, 2014
Rated 1.0 out of 5.0 by Lulia Poor customer service
With out going to details, the manager could have done a better job in demonstrating a customer service that I have experienced in other hotels.
June 29, 2014