Rated 3.7 out of 5 by 51
Rated 3.0 out of 5.0 Just an average hotel with polite staff
This was an average hotel experience. I would recommend it as a decent, safe place to stay with a family on a budget. The carpets in the rooms were visibly stained. Stained anything is gross. Also, the shower did not drain properly. Another eww factor. There were a few places in the hotel where carpet had been replaced with random blue cheap carpet and it looked like a botched "patch job". The beds, bathroom and rest of the hotel, like the lobby and dining area were kept in a clean manner. The beds were comfortable. The rooms have a small fridge and microwave which is helpful for families traveling with infants or kids. The free breakfast was bland and luke warm and made of instant fake foods. Stick with an apple and an english muffin and it's fine. The coffee was ok- just strong enough to hold you over until the nearest coffee shop. The staff was polite. The indoor pool was a nice feature since we stayed during cold weather but it is definitely overrun by families with children and not a good spot for adults trying to relax because of the noise of an indoor pool and echo. The pool was clean, clear and well maintained. I would say the hotel has some physical maintenance they should address, like the carpets in rooms and public areas- but otherwise the staff and overall stay are passable for a budget minded family.
December 4, 2013
Rated 5.0 out of 5.0 by HappyRiver Nice place, too expensive
Having family in town means I make a lot of trips here, and I always stay in this hotel. It's clean, well maintained, and has a great staff. The only issue is that it is WAY too expensive, which of course is supply and demand and not the hotel's fault; blame the oil boom. I'm not sure why there's a statue of an Indian god in the lobby, though?
November 21, 2013
Rated 4.0 out of 5.0 by Mcast75 Ok for the area.
Extremely pricy for the hotel. Should get more for the money.
November 1, 2013
Rated 3.0 out of 5.0 by mb7717 Nice bed,cleanest breakfast area!
Although this was a nice hotel, our request to be placed away from the highway was not met. I rented two rooms for our USAF son's birthday, and he was right next to the road, also the maids threw away his food in the fridge prior to check-out. One last thing. of the 5 HIE we stayed at the rate was outrageous for the area. It was like we were in NYC, not in the middle of nowhere.
October 2, 2013
Rated 1.0 out of 5.0 by BADDD Alarms in middle of the night
On Wednesday night, September 25 I awoke to the soound of fire alarms blaring. This was particularly disconcerting because I had a 7:05 am flight from El Paso and I needed to get up at 3:00 am to drive 150 miles to meet that flight.
September 30, 2013
Rated 3.0 out of 5.0 by Ricknbre Too expensive
I was reluctant to stay here because of the price but did anyways. I found the staff friendly but that's about all I was impressed with. The hotel is much nicer on the outside than inside. I don't know if its old or just cheap, I'm thinking cheap. The hotel has a strange odor from I'm guessing is poor air quality. I was really surprised at how bad the bathroom was. Tile with no grout and shower panels with no caulk. Overall, I will stay in Roswell from now on.
September 11, 2013
Rated 1.0 out of 5.0 by USACSM Vacation
This is a beautiful hotel with great staff and wonderful beds.
September 6, 2013
Rated 4.0 out of 5.0 by Dandy5509 Holiday INN Express Carlsbad NM
The room was larger than I had expected which was a pleasent surprise. The staff was very friendly and helpfull. The room and the Hotel as a whole was clean and well kept. The breakfast was the usual for the HIE but good. The location was quiet and comfortable. The room was a bit dim but I have found that to be true of many Hotels. The TV selection was good but if you are not used to Satelite TV a bit confusing.
The only drwa back I can see is that if you are there to visit the Caverns, which most people are, this is the farthest Hotel from the Caverns and requires driving through the town of Carlsbad to go there.
I would recommend the Hotel and I would stay there again.
September 4, 2013