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Rated 3.8 out of 5 by 87 reviewers.
Rated 5.0 out of 5.0 Carlsbad’s Best After a long day’s drive this hotel was a relief. Welcomed by a knowledgable staff, we were quickly assigned an excellent room and made to feel very welcome. A restaurant was just across the parking lot so the location was perfect for weary travelers. Breakfast was surprisingly good with great fruit, dairy, and eggs that, while powdered, were still tasty with plenty of hot sauce. Overall, for us, this hotel checked all the boxes. Firm recommendation and we’ll look for it again on future trips through the area. September 3, 2014
Rated 2.0 out of 5.0 by Hotel is too expensive For an express it is too expensive. As far as an Express goes it was OK. My problem is what they charged for Express service. August 26, 2014
Rated 5.0 out of 5.0 by Convenient to Carlsbad Caverns For a long-term planned trip to see the famous Carlsbad Caverns, this lodging provided the perfect place to rest and relax. Our family included three generations, occupying two rooms, and as requested we were given rooms opposite each other in the top floor. Everything was as we needed for the youngest to the eldest. August 22, 2014
Rated 5.0 out of 5.0 by Great service and very clean room The hotel looked very new inside and out. I thought it was a nice touch for them to have my name on a board in the lobby acknowledging me as a Club member. My kids thought it was pretty cool every time we passed by it. The breakfast was very good and had a great variety. Staff were very courteous and front desk acknowledged us every time we passed by. I would definitely stay here again. August 21, 2014
Rated 4.0 out of 5.0 by Clean and Comfortable This may seem a bit pricy for a HIE, but keep in mind that this is the premier hotel in the Carlsbad area. No other property in the region is comparable. The desk clerk was cheerful and efficient. The rooms are clean and comfortable. They are also surprisingly quiet, considering the proximity to a major thoroughfare. When you head down for breakfast, keep in mind this is a HIE, and has the same tired breakfast items they have had for the last several years. This is my only complaint, and it is true at ALL HIE properties. They seriously need to update the breakfast offerings. Overall, this is a great hotel for the area with a staff that is sure to make you feel welcome. August 19, 2014
Rated 3.0 out of 5.0 by Way over priced It was what I would expect from a Holiday Express but the fee was outrageous! August 18, 2014
Rated 5.0 out of 5.0 by Very nice staff Traveling for business. The hotel is expensive, as is everything else in the area because of the oil field business, but the staff is great, the service crew was great--and overall, it was a nice visit. August 11, 2014
Rated 5.0 out of 5.0 by Highly recommend when visiting the caverns We stayed at this Holiday Inn Express location while on a trip to visit Carlsbad Caverns. I would HIGHLY recommend this location to anyone traveling to the caverns or just passing through town and needing lodging. Super clean, well appointed rooms with very comfortable beds, very clean and spacious bathrooms with great water pressure in the showers, convenient location, and GREAT customer service! Wifi was super fast and had a strong signal throughout the facility. Nice pool, hot tub, and fitness center too. Breakfast was good--standard fare, but tasty nonetheless. If you're on your way to the caverns, it's a short 30 minute drive from the hotel. August 5, 2014
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