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Rated 4.0 out of 5 by 111 reviewers.
Rated 5.0 out of 5.0 Great place! It was so much better than I anticipated. My family of four fit nicely in the double queen suite. The room was very clean with really comfortable beds and pillows. My son and I loved the oool, which was well-maintained. The breakfast had good selections and was of good quality. My only complaint is in regards to the drag racing that went on in the adjacent mall parking lot on Saturday night, This, fortunately, did not occur the next night., We were also fortunate to have a room on the opposite side of the building, or, I may have written a slightly different review. Overall, it was a really good experience.. March 24, 2015
Rated 5.0 out of 5.0 by Comfortable Room great staff Overall the entire stay was superior. The staff was great, very helpful,cheerful and tenative. The rooms were clean and well made. The breakfast was very fresh and quite filling. February 25, 2015
Rated 5.0 out of 5.0 by Service will have me returning!! If there were any problems, I wouldnt remember because the satff was so friendly and sincere they made the impression the hotel left in my mind!!! February 20, 2015
Rated 5.0 out of 5.0 by great remodel of older property. love alian theme. Thanks for sending me my wedding ring. Saved my marriage. Ha February 20, 2015
Rated 5.0 out of 5.0 by Very pleasant From check in to check out the staff were fantastic. Fromt desk staff were always pleasant and helpful. Remebered my name and greeted me by name on leaving and returning. Room was always clean and fresh. I would like to give special thanks to the breakfast staff who were especially helpful and friendly. February 12, 2015
Rated 5.0 out of 5.0 by awesome service Cutter greeted us as we entered the hotel after a long day of driving. He was very professional and friendly and gave us great suggestions if where to eat. We found out the next day hehad only been on the job for 3 weeks. February 5, 2015
Rated 2.0 out of 5.0 by Cost :( This is a typical Holiday Inn Express. What made it stand out was the cost. The rooms were at lest twice as expensive as other Holiday Inn express locations for the same service and quality. Would not stay again even if it mean not visiting Carlsbad. January 6, 2015
Rated 4.0 out of 5.0 by Carlsbad Caverns in Winter I had a business trip in the area and my family had some time off so they came with me. Once my business was conducted, we toured the caverns and had a great time. They had to close early because of icy conditions on the roads. After driving back slowly on the ice, and feeling chilled to the bone, we thought we would enjoy ourselves a little in the hot tub and pool area. The pool was cold, there was an open window, and the heat vents were blowing cold air. Even the kids turned blue. Otherwise this was great place to stay. The staff were very hospitable and knowledgeable of the amenities and sites of the area. The hotel rooms and fixtures are nice, comfortable and up to date. I did feel like this room was expensive compared to stays at other Holiday Inn Express venues. January 5, 2015
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