Rated 5.0 out of 5.0 by RajendraM All round great experience
Everything was excellent. Thank you!!!!
Comfortable bed and clean bathrooms
April 30, 2013
Rated 5.0 out of 5.0 by Monica55 Clean and comfortable room
Very comfortable and very clean bed, pillows, linens, towels. Large spacious clean room and bathroom, small refrigerator, very comfortable for 6. Staff is very friendly. Good hot/cold breakfast variety included.
April 2, 2013
Rated 5.0 out of 5.0 by Vacationer2013 Nice Place to Stay
The staff was friendly and polite, the hotel was in a good location, the room was clean and comfortable. I like the fridge and microwave in the room, the free wi-fi, breakfasts, exercise room and pool. Stayed with my husband and teenage son, and we would stay here again.
April 1, 2013
Rated 2.0 out of 5.0 by LReeves Staff not very good!
I reserved a room with 2-beds, had a King with no free rooms, it was dirty or hair and dust all over the bathroom, and the front staff acted like they were doing me a favor. I have top tier rating since I stay with them across the country so much and if they act like this with their good customers it shows they have poor employees. I would not recomend staying with them, There are newer and nicer hotels.
March 22, 2013
Rated 3.0 out of 5.0 by Lakrmika4726 Discount Run Around and Loud Hotel
When I booked this room I was told that there were no AAA rooms/rates available, but to check with the desk when I checked into the hotel and they could/would give me a discounted rate. When I arrived in Carlsbad, I mentioned that the person on the phone told me to talk with the front desk about getting my AAA discount. I was informed by the front desk that she could not change a rate that it would have to be a manager. There was no manager available until the next morning. The next morning after getting a horrible night sleep because people were running in the halls late at night and doors started slamming at 6am I went to check about getting the AAA rate. I was told that an internet rate could not be adjusted. I informed the young lady I called the 800 number. She informed me that they book online and she couldn’t adjust it. She told me that maybe the manager could do it, but he/she wasn't there yet. I was informed that I could call the 800 number and they should be able to give me the discount. They could not give me a discount to begin with so I am not going to waste my time. I stayed at Holiday Inn because it does offer an AAA discount. I was very disappointed that I was given the run around and never got a discount.
The breakfast that was served was one of the best hotel breakfasts I have had. What was supposed to be hot was hot, what was supposed to be cold was cold and there was a very good variety. The staff did a very good job keeping things stocked. Everyone in our group enjoyed it.
During our last stay there were people running up and down the halls late at night and the next morning doors were slamming very early. I probably would not have noticed as much had I been able to keep the fan on the AC going the entire time, but that wasn't an option and it kept cutting on and off. The room got very stuffy at certian points in the night.
I had stayed the previous weekend and we had a very loud family above us.
It was overall an ok place to stay. It looked better than any other hotel in Carlsbad so if I stayed in Carlsbad again I would probaby stay at this hotel. I would just ask for a room on the top floor and call in plenty of time to get the discounted rate.
March 21, 2013
Rated 4.0 out of 5.0 by GratefulRoy Carlsbad Visit
I did not encounter the problems with the staff other's reported. Our stay went smoothly. Breakfast was the only issue, there was not enough food for the large crowd, however, I was able to to eventually feed my family.
All in all, not a bad property.
March 20, 2013
Rated 5.0 out of 5.0 by HikeFamily Clean, comfy and convenient
This property is in town...a very short drive to Carlsbad Caverns, where we were heading, but very convenient to the great restaurants downtown (Trinity and Old City Hall/The Stock Exchange). Staff was accommodating, the room was clean and there was a great selection of both hot and cold breakfast items. Overall, a bargain. Would stay again and recommend to friends. If you're not a Priority Club member already, be sure to join the rewards program when making your reservation...they handed us a goodie bag with snacks and water just for being a member. Not sure if they do it all the time...and not all properties do this....but it was very nice to be recognized here.
March 16, 2013
Rated 4.0 out of 5.0 by rptkid01 Enjoy
I always enjoy my stay at the Holiday Inns. The rooms are always clean, staff very friendly and helpful. The breakfast is always fresh.
March 6, 2013