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Rated 3.8 out of 5 by 81 reviewers.
Rated 5.0 out of 5.0 by Very nice staff Traveling for business. The hotel is expensive, as is everything else in the area because of the oil field business, but the staff is great, the service crew was great--and overall, it was a nice visit. August 11, 2014
Rated 5.0 out of 5.0 by Highly recommend when visiting the caverns We stayed at this Holiday Inn Express location while on a trip to visit Carlsbad Caverns. I would HIGHLY recommend this location to anyone traveling to the caverns or just passing through town and needing lodging. Super clean, well appointed rooms with very comfortable beds, very clean and spacious bathrooms with great water pressure in the showers, convenient location, and GREAT customer service! Wifi was super fast and had a strong signal throughout the facility. Nice pool, hot tub, and fitness center too. Breakfast was good--standard fare, but tasty nonetheless. If you're on your way to the caverns, it's a short 30 minute drive from the hotel. August 5, 2014
Rated 3.0 out of 5.0 by Price Gouging this is a nice facility and offers great Holiday Inn Express sleep and comfort BUT the price paid was price gouging for any Holiday Inn Express - was told they had no king bed rooms available - I made reservation by phone with IHG Rewards Club stanging at front entrance for King room - price of stay was rediculous August 4, 2014
Rated 5.0 out of 5.0 by Very Nice Hotel with Great Staff As an IHG Employee traveling as a Leisure guest, I was pleased with the quality of the hotel and the staff. August 4, 2014
Rated 5.0 out of 5.0 by Excellent Customer service by housekeeping Ish, our housekeeper, saved my bacon by running out with my wife's favorite pillow she brought with her and not seen when I did my final sweep before leaving. Excellent Service! July 30, 2014
Rated 5.0 out of 5.0 by none better this is the place to stay when in Carlsbad NM. For relaxing after touring the area or a long drive, this is the place to stay. July 18, 2014
Rated 5.0 out of 5.0 by Excellent Customer Service Excellent Customer Service - Alva was wonderful. Nice property. July 18, 2014
Rated 5.0 out of 5.0 by Great Motel We had a great stay in Carlsbad. The staff was the most helpful group I've met in a motel. They were all knowledgeable of the area and restaurants. The staff made you feel welcome every time you came through the door. The rooms were exceptionally clean. I can't say enough. Good Job! July 11, 2014
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