Rated 4.0 out of 5 by 103
Rated 5.0 out of 5.0 by Zebbie Great relaxing time.
Everything was great, except the hot breakfast offerings.
On previous stays, the food was much fresher, better. The price increase is understandable with the oil field workers paying much more that was previously expected. I will stay there on my future trips to Carlsbad. Have a very Merry Christmas and Happy New Year.
December 14, 2014
Rated 4.0 out of 5.0 by Ldhock Great Staff
The staff at this hotel was wonderful. They were welcoming and had great recommendations for dinner. We left two jackets in the closet in our room and when I called they found them and shipped them to us promptly. This hotel is in an area where room prices are off the charts. Had I not used points, but had to pay the going rate, it would have been a real disappointment as it's a standard HI Express with the standard amenities. All hotels in the area are priced similarly.
December 6, 2014
Rated 5.0 out of 5.0 Comfort & relaxing stay
me and my family really enjoyed staying at this hotel. we all had a comfort and relaxing stay. i would highly recommend this hotel. it's location is perfect where there are still food places around the area without the cluster of traffic.
December 2, 2014
Rated 5.0 out of 5.0 by bbjohnson love it everything bed pool front desk
Customer service is the best in the west! Its great staying there
November 28, 2014
Rated 4.0 out of 5.0 by Tonia42 Caring Staff ready to meet your needs
The staff were eager to ensure that my needs were met and that any miscommunications were professionally taken care of. The staff made me feel like the loyal customer I am worthy of loyal treatment.
Thank you, Again!
November 24, 2014
Rated 4.0 out of 5.0 by Buisness on the fly Great stay
Comfortable stay, great staff, a little pricey, for the area...
November 10, 2014
Rated 4.0 out of 5.0 by BFM! Between Express and Hampton-you can't go wrong!!
I always enjoy my stays at these hotels!!! Only one problem I had with this room--It seemed like it had been smoked in--then with not keeping the A/C on with hot days--the room was very musty, almost mildew smell.
Once again, it could have been much worse--It's like food, for the most part I don't care how much it cost as long as it's what I want..Every once in a while you get a little disappointed. Take the good with the bad..
October 28, 2014
Rated 5.0 out of 5.0 by Leetha D. Always accomodating :)
Great stay, Nice people. Breakfast host could use some training in how to interact with guests.. (very stand-offish) But she still got the job done and she had a helper named Haley that was amazing :)
October 27, 2014