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Rated 3.8 out of 5 by 85 reviewers.
Rated 5.0 out of 5.0 by Convenient to Carlsbad Caverns For a long-term planned trip to see the famous Carlsbad Caverns, this lodging provided the perfect place to rest and relax. Our family included three generations, occupying two rooms, and as requested we were given rooms opposite each other in the top floor. Everything was as we needed for the youngest to the eldest. August 22, 2014
Rated 5.0 out of 5.0 by Great service and very clean room The hotel looked very new inside and out. I thought it was a nice touch for them to have my name on a board in the lobby acknowledging me as a Club member. My kids thought it was pretty cool every time we passed by it. The breakfast was very good and had a great variety. Staff were very courteous and front desk acknowledged us every time we passed by. I would definitely stay here again. August 21, 2014
Rated 4.0 out of 5.0 by Clean and Comfortable This may seem a bit pricy for a HIE, but keep in mind that this is the premier hotel in the Carlsbad area. No other property in the region is comparable. The desk clerk was cheerful and efficient. The rooms are clean and comfortable. They are also surprisingly quiet, considering the proximity to a major thoroughfare. When you head down for breakfast, keep in mind this is a HIE, and has the same tired breakfast items they have had for the last several years. This is my only complaint, and it is true at ALL HIE properties. They seriously need to update the breakfast offerings. Overall, this is a great hotel for the area with a staff that is sure to make you feel welcome. August 19, 2014
Rated 3.0 out of 5.0 by Way over priced It was what I would expect from a Holiday Express but the fee was outrageous! August 18, 2014
Rated 5.0 out of 5.0 by Very nice staff Traveling for business. The hotel is expensive, as is everything else in the area because of the oil field business, but the staff is great, the service crew was great--and overall, it was a nice visit. August 11, 2014
Rated 5.0 out of 5.0 by Highly recommend when visiting the caverns We stayed at this Holiday Inn Express location while on a trip to visit Carlsbad Caverns. I would HIGHLY recommend this location to anyone traveling to the caverns or just passing through town and needing lodging. Super clean, well appointed rooms with very comfortable beds, very clean and spacious bathrooms with great water pressure in the showers, convenient location, and GREAT customer service! Wifi was super fast and had a strong signal throughout the facility. Nice pool, hot tub, and fitness center too. Breakfast was good--standard fare, but tasty nonetheless. If you're on your way to the caverns, it's a short 30 minute drive from the hotel. August 5, 2014
Rated 3.0 out of 5.0 by Price Gouging this is a nice facility and offers great Holiday Inn Express sleep and comfort BUT the price paid was price gouging for any Holiday Inn Express - was told they had no king bed rooms available - I made reservation by phone with IHG Rewards Club stanging at front entrance for King room - price of stay was rediculous August 4, 2014
Rated 5.0 out of 5.0 by Very Nice Hotel with Great Staff As an IHG Employee traveling as a Leisure guest, I was pleased with the quality of the hotel and the staff. August 4, 2014
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