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Rated 3.9 out of 5 by 105 reviewers.
Rated 2.0 out of 5.0 by Cost :( This is a typical Holiday Inn Express. What made it stand out was the cost. The rooms were at lest twice as expensive as other Holiday Inn express locations for the same service and quality. Would not stay again even if it mean not visiting Carlsbad. January 6, 2015
Rated 4.0 out of 5.0 by Carlsbad Caverns in Winter I had a business trip in the area and my family had some time off so they came with me. Once my business was conducted, we toured the caverns and had a great time. They had to close early because of icy conditions on the roads. After driving back slowly on the ice, and feeling chilled to the bone, we thought we would enjoy ourselves a little in the hot tub and pool area. The pool was cold, there was an open window, and the heat vents were blowing cold air. Even the kids turned blue. Otherwise this was great place to stay. The staff were very hospitable and knowledgeable of the amenities and sites of the area. The hotel rooms and fixtures are nice, comfortable and up to date. I did feel like this room was expensive compared to stays at other Holiday Inn Express venues. January 5, 2015
Rated 5.0 out of 5.0 by Great relaxing time. Everything was great, except the hot breakfast offerings. On previous stays, the food was much fresher, better. The price increase is understandable with the oil field workers paying much more that was previously expected. I will stay there on my future trips to Carlsbad. Have a very Merry Christmas and Happy New Year. December 14, 2014
Rated 4.0 out of 5.0 by Great Staff The staff at this hotel was wonderful. They were welcoming and had great recommendations for dinner. We left two jackets in the closet in our room and when I called they found them and shipped them to us promptly. This hotel is in an area where room prices are off the charts. Had I not used points, but had to pay the going rate, it would have been a real disappointment as it's a standard HI Express with the standard amenities. All hotels in the area are priced similarly. December 6, 2014
Rated 5.0 out of 5.0 Comfort & relaxing stay me and my family really enjoyed staying at this hotel. we all had a comfort and relaxing stay. i would highly recommend this hotel. it's location is perfect where there are still food places around the area without the cluster of traffic. December 2, 2014
Rated 5.0 out of 5.0 by love it everything bed pool front desk Customer service is the best in the west! Its great staying there November 28, 2014
Rated 4.0 out of 5.0 by Caring Staff ready to meet your needs The staff were eager to ensure that my needs were met and that any miscommunications were professionally taken care of. The staff made me feel like the loyal customer I am worthy of loyal treatment. Thank you, Again! November 24, 2014
Rated 4.0 out of 5.0 by Great stay Comfortable stay, great staff, a little pricey, for the area... November 10, 2014
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