Rated 4.2 out of 5 by 199
Rated 5.0 out of 5.0 by RChenok Great Service
We stopped in Carlsbad on our way from Santa Fe to San Antonio at 10PM and got the last room. Samantha was a big help in getting us settled and directing us to get something to eat. Hotel was great we will stay there again.
June 27, 2016
Rated 4.0 out of 5.0 by sher1217 Mostly Great
I love HI Express and have stayed at their hotels over the years for business travel. The chain is consistent with great breakfasts and friendly, responsive staff. This time, I was traveling to Carlsbad Caverns with my family, so we reserved a suite. The room was clean and looked great! Unfortunately, we ran into a couple of problems. One of the tvs in our room did not turn on. The hair dryer was broken (yes, we tried resetting and testing the plug). The staff was quick to address our first two concerns, which was greatly appreciated! The pull-out couch was very difficult to open. We just decided to deal with it during our stay, so I don't know if they replaced/repaired it. Finally, I had an incredibly difficult time sleeping because the air conditioning unit was SO LOUD and would kick on and off every few minutes, even though I didn't set the thermostat all that cold. Investing in quieter A/C units would go a long way in adding to the overall comfort of guests. It takes a lot to sour my view of a business, so I can honestly say that I was still mostly happy with my stay.
June 22, 2016
Rated 3.0 out of 5.0 by Coffee Drinker Enough with the decaf
Good hotel but they would leave only decaf coffee in the room. I stayed 10 nights and exchanged coffee at the front desk 5 times. I can see a mixture of coffee but not all of them decaf. A small thing yes, but a big annoyance.
Came back one day to see my soap in a used coffee lid. Great idea but I don't use coffee lids so I threw the used lid with the soap into the garbage. Just a little gross.
June 16, 2016