Rated 4.3 out of 5 by 216
Rated 2.0 out of 5.0 by Northwest traveler... Business traveler disappointed...
Stayed from a Sunday to the following Sunday. Usually like Holiday Inn properties and have had good experiences...but I checked in after traveling and found an air conditioner that is either on or off...so either freezing or hot and NO towels at all. Did not want to bother anyone at that point and thought it might be a one-off. The maid service did come on Monday and I did receive towels but they left the full tied up garbage bags and the one wet washcloth that I had sitting on the desk. And that occurred several times during the week. The maid service and room left a lot to be desired. Also, it was not a restful night's sleep. Apparently there was a soccer tournament staying at the property and it was outrageously loud throughout the night for several nights. I was in Carlsbad on business at the base and so it was aggravating I couldn't get a full night's sleep during the week. The breakfast was good and the front desk was very efficient and friendly, a credit to the property. But I would NOT recommend the property at this point. Hopefully this is not the standard for Holiday Inn as I travel for corporate.
April 17, 2015
Rated 2.0 out of 5.0 by Northwest traveler... Business Traveler Disappointed
Stayed at this property from a Sunday to the following Sunday for business travel. Upon check in, I did not have any towels in the room. Then found that the air conditioner controls were either "on" or "off", so was either freezing or hot. I decided that it was later in the day and it was probably a one-off and would see what the next day held. The maid service did come on Monday and bring towels, but left the tied up and full garbage bags laying on the desk...THIS HAPPENED MULTIPLE TIMES DURING MY STAY. The front desk personnel were friendly and competent, a credit to the property. The breakfast was good. It was not a restful property in the room itself due to the above issues and an apparent soccer tournament that was staying in the hotel. They were running and banging and loud several nights. I was sadly disappointed, as I've had good luck elsewhere at Holiday Inn Express. Hope this is not the norm...
April 16, 2015
Rated 5.0 out of 5.0 by ZENO999 Long weekend stay
We were pleased with the location of the hotel. The easy on/easy off of I-5 was helpful. We were able to meet mour schedule obligation with ease. We enjoyed an evening meal at Benehana which was acdross the lot. We also enjoyed a nice Sunday morning walk to the beach which was close by.
April 16, 2015