Rated 4.2 out of 5 by 74
Rated 5.0 out of 5.0 by mightyjoeyounglv excellent value
Love this Hotel! The staff is excellent and the rooms are very comfortable, clean, and quiet. The breakfast is out of this world and really makes the room rates a great value.
July 10, 2014
Rated 5.0 out of 5.0 excellent
I want to thank you all for the outstanding service. Our stay at your place was excellent. I enjoyed every minute of my stay at the Holiday Inn. Thank you all for making my families vacation memorable. Oh by the way thank you for not closing the pool at 9pm. We jumped in around 830 and I was concerned at what time the hotel staff where going to kick us out. But that wasn't an issue at all. My son loves the pool and you made his evening. I will strongly recommend your hotel to all my family members and friends. You can count on us returning in our near future. Thank you Holiday Inn for an amazing time.
July 9, 2014
Rated 3.0 out of 5.0 by Nate09 Lacking in Hospitality Service
IHG hotels are always clean and comfortable at a reasonable rate. That's why we choose to stay with them. This hotel was no exception to that standard.
We were very disappointed in the service we received at this particular Holiday Inn Express. We attempted to check in early, around 1 p.m. but were told our room would not be ready until 2 p.m. We took our kids to the beach and came back around 4 p.m. and were told our room still wasn't ready. They checked us in, but we could not get into our room until after we returned from a rehearsal dinner around 8 p.m. Even after requesting late check-out for the next day, someone came to our room at noon to ask when we were leaving.
Each time we visited the front desk there was usually 3-5 waiting, even with 2 ladies behind the counter, either on the phone or staring blankly at their computers. ?? At check-in we supplied our rewards number, since it hadn't been provided when we made our reservations. Three weeks later, we called to find out why our points weren't credited to our account and were told that there was no record of the rewards number listed on our reservation and that we could not receive the points retroactively.
Overall, a very frustrating visit on the staff and service side, but still a comfortable and clean night's rest. The pool and jacuzzi area are very nice and relaxing, as well as the breakfast area, which is very casual and doesn't feel like a dining room at all.
July 8, 2014