Rated 4.2 out of 5 by 77
Rated 5.0 out of 5.0 LegoLand Vacay
I really liked this hotel. The rooms are AMAZING very comfortable and relaxing! The breakfast they serve is pretty good as well. Aside from having a nasty experience at check in everythign else was great. WHne you check in ask for Ritu I think is her name. Shes a very nice Indian girl with glasses she went above and beyond to help me out!
July 23, 2014
Rated 2.0 out of 5.0 by whitelightnin92 Poor service and no stairs
I wouldn't recommend this location for any business travelers. Very close to Legoland. I am a platinum member and recieved absolutely no recognition. When I checked in the desk was empty, no note or sign. I waited over 10 mins when the employee came from the back room. I understand that things call them away at night, but at least have the courtesy to leave a note. I was checked in and sent on my way. I stay 200+ nights a year in hotels and generally frequent IHG properties. In all my travel I've always been recognized as a platinum member. The employee said nothing and when I asked about it I got deer in the headlights look and she appeared to have no idea what I'm taking about. The hotel has stairs, but they are only available for leaving the hotel, which is very inconvenient. I won't fault them for all the families in the hotel, but having to battle kids for the elevator isn't fun. At least make the stairs accessible. I will be in Carlsbad for 10+ weeks and I'm sorry to say I've taken my patronage elsewhere. I travel too frequently too put up with inconsiderate employees and inconvenience.
July 21, 2014
Rated 4.0 out of 5.0 by Sunny 85 Good Hotel
Great for a family. When visiting Carlsbad or the San Diego area, I would again stay at this great central location. The nearby beach is awesome.
July 15, 2014