Rated 4.4 out of 5 by 20
Rated 1.0 out of 5.0 by Amamarie Horrible customer service
We stayed for Thanksgiving weekend. The front desk staff was so rude. I know they probably didn't want to work on a holiday but every part of our experience was a joke. There was one highlight and that was the very polite reservations lady. She was put on the spot by both front desk managers. It was very embarrassing.
When we made our reservations we requested a roll away bed. When we checked in they did not give us bedding for the pull out couch and no roll away.
Our room phone was also not working so we had to go back down stairs to talk to the rude desk attendants. When I asked about the roll away bed the front desk manager rudely called out the reservations staff member and asked if we were guaranteed 100% that we would receive a roll away. I was very uncomfortable by the way she was speaking to the reservations staff member. Then she very rudely asked if I was told that I for 100% sure had a roll away. I told her I requested one and didn't know I needed a 100% guarantee. We talked about this for at least 5 min. Then I asked if there were any available and they said no. Why didn't they just tell me that in the first place. They did not offer another option for us and my son ended up sleeping on the floor for 4 night.
Then the last night we were in the hotel I was sitting in the hallway outside the elevators with several of the girls on our soccer team. I got up to use the restrooms and the girls were escorted down stairs by the same rude front desk manager and told they were up past curfew.
My husband came down stairs to retrieve them and said the breakfast area was full of players out past curfew and they were all being loud and most were not accompanied by adults.
I was so offended and was going to mention it but was just happy to be checking out the next day.
December 5, 2013
Rated 5.0 out of 5.0 by CJMod72 Complimentary Breakfast
Hotel was nice, updated and clean. The breakfast was lacking simple things like fresh fruit , peanut butter, and yogurt selection. Hard boiled eggs were pealed. A little creepy. Prefer to peel my own where others hands have not touched.
December 4, 2013
Rated 5.0 out of 5.0 by Kave Staff and Service
I wanted to say that Karen (reception desk) was very friendly, extremely helpful, and took care of all our needs. She is definitely a valuable asset to Holiday Inn.
December 2, 2013