Rated 4.4 out of 5 by 437
Rated 4.0 out of 5.0 by ifchung Great Value
We were in the area for a one night stay. We had not stayed in a Holiday Inn in some time and was pleasantly surprised by the value. Friendly staff, clean room, good breakfast, and complimentary internet access.
June 28, 2016
Rated 4.0 out of 5.0 by not at this time thank u always rooms to improve
Make it easier with reward program. no points. only after number of stays get discount or free stay.
June 24, 2016
Rated 4.0 out of 5.0 by The_Traveler57 Paradise in Carlsbad
HIExp Carlsbad Beach stay did not initially start off on the right foot. In regards to comfort, cleanliness, and sleep quality I was extremely satisfied. Rooms are well maintained even though the traffic in and out of this hotel is high because of it close proximity to Carlsbad Beach, LEGOLAND, and Carlsbad Premium Outlet. My initial check-in process did not flow as it should, my hotel rate was incorrect and without going into too much detail a promise that was made was not carried out. It took me speaking to two employees, a front desk supervisor, and going through the process of checking out early before a very kind employee named Scherye assisted me with a very simple task. Her attention to detail and her ability to gain rapport with guest is simply amazing. She was able to speak to David the GM of the hotel, in a matter of minutes which took the other three employees two days to do absolutely nothing, but cause stress. As a frequent traveler it is not the hotel that make guest come back to your hotel is the hospitality of the employees working there. David thank you for being so gracious throughout my issue. That being said, I hope those other employee learn from from her tact. If it was not for my conversations with Scherye I would have given less stars.
June 24, 2016