Rated 4.4 out of 5 by 438
Rated 2.0 out of 5.0 by Verified Reviewer Great location
I made a reservation a month in advance and was told that since I was a Spire Elite member that I would have an upgraded room. We called and they told us we could have an early check in which was nice except we showed up and still had to wait until 2:30 to check in. It would have been better to just say sorry no. Our room was on the 3rd floor and smelt like barf and was not upgraded. The only other room we could get was on the 1st floor and also was not upgraded. I was upset and asked why we didn't get an upgraded room and they said they were only available if one was open and the 3rd floor was an upgrade. I've stayed at Holiday Inn a lot and have never payed extra to stay on the 3rd floor. The girl at the desk asked me if I want to cancel my reservation. I would have loved to but there were not other rooms around there and I a 11 month, 6 year old and 9 years old and didn't feel like packing it up again. I am not impressed with the Carlsbad Holiday Inn of the way the Holiday Inn in general treat someone they consider a Spire Elite "valued" customer.
June 28, 2016
Rated 4.0 out of 5.0 by ifchung Great Value
We were in the area for a one night stay. We had not stayed in a Holiday Inn in some time and was pleasantly surprised by the value. Friendly staff, clean room, good breakfast, and complimentary internet access.
June 28, 2016
Rated 4.0 out of 5.0 by not at this time thank u always rooms to improve
Make it easier with reward program. no points. only after number of stays get discount or free stay.
June 24, 2016