Rated 4.4 out of 5 by 427
Rated 4.0 out of 5.0 by Verified Reviewer Desayunos
Estuve dos noches en el hotel, el primer desayuno tenían un grupo grande de beisbolistas y sus familias, por lo que el comedor estaba saturado y nos tuvimos que sentar en la banca de la recepción sin ninguna mesa ni silla donde recargarnos, cabe mencionar que yo iba con mi esposa y dos niños pequeños (8 y 6 años). En ningún momento el personal del hotel se ofreció a ayudarnos consiguiendo unas sillas y mesas. En otros hoteles cuando hay grupos grandes, habilitan algún salón extra para poner mesas para desayunar, creo que eso hubiera sido una buena elección para que no tuviéramos una mala experiencia. El segundo día ya se había retirado el grupo y si hubo espacio.
La calidad de los desayunos es pobre y deficiente, el concepto de hotel Express no quiere decir que no puedan ofrecer una mejor calidad en los alimentos. El huevo deshidratado es de muy mala calidad y sabor. Los jugos también son malos.
June 10, 2016
Rated 4.0 out of 5.0 by shastamama55 Comfy bed, close to beach
This property is conveniently located near good beaches. It is near a grocery and drug store and close to the freeway. Everything was good, except the room did have a distinct smell to it.
June 10, 2016
Rated 2.0 out of 5.0 by Kilted Son Not what I expected this visit
Being an IHG Platinum Elite, I was upgraded to the 3rd floor suite that as a view of the Overhead Entryway of the hotel, the Benihana Restaurant, and pretty much nothing else. My suite was not what I expected and found that the furnishings showed obvious wear and tear, cleanliness and Housekeeping not consistent as in past experience at the Property. This was my 3rd Stay here in last 2 years. Quite disappointing. Instead of a regular Compact Refrigerator, there was a Tiny little fridge on the floor next to the wet bar. Microwave wasn't very clean, couch uncomfortable, and had ugly avocado green cushions that didn't match fabric. Easy Chair and Ottoman were missing. They finally replaced it the second day I was there. Pool area very nice spacious nice furniture and Jacuzzi was great. Breakfast quality was not consistent as in previous visits, Yeah they had biscuits, but took Gravy off the Menu. There has been a Staff turnover. I may reconsider next time I go out in Fall. I travel twice a year out there, and the location is great and close to I-5 and a few mites walk to the beach and a shopping center, and close to the COASTER Station. The Manager was receptive and empathized concerning the deficiencies I discussed with him. Internet was Spotty, and TV went out last day I was there. I basically let them know that the room needs a Make Over, as it shows wear and tear, more than I expected. I was compensated for my inconvenience with additional points besides my amenity points. I May stay here again, or select a different IHG Property. IHG still does not recognize Disabled Veterans or Military Retired nor offer discounts to Persons with Disabilities.
June 7, 2016