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Rated 4.3 out of 5 by 77 reviewers.
Rated 5.0 out of 5.0 by Room and staff I've stay here 3 times in the past month and am going back next week. The rooms are super clean and the staff is ready to assist in whatever you need that they can do. Good job Holiday Inn employees!!! May 3, 2014
Rated 4.0 out of 5.0 by Great service, Squeaky floors This was my first stay at this hotel and I was extremely pleased when I walked in. I was greeted by a friendly staff member and offered 300 bonus points for being a Rewards member. I was given the key to my room and upon walking in, was taken aback by the size and spaciousness of the room. It was very large, clean and well-maintained. Everything was going great until my neighbors above returned to their room. The floors creaked and squeaked and made so much noise it was difficult to hear myself think. I turned up the volume on the tv to almost 50 and that seemed to help. When the upstairs neighbors decided to get up at 6 am, I figured I might as well get up to since there was no way I was going to be able to go back to sleep with all the noise from the floors. April 16, 2014
Rated 5.0 out of 5.0 by Excellent accommodations highly recommend Extremely nice facility with wonderful staff. Breakfast menu is the typical subpar Holiday Inn Express garbage, weak coffee and horrible fake eggs, but there is both a Starbucks and Cracker Barrell nearby so no loss. This is certainly going to be my first choice of hotel locations in the Indy area for return trips. April 13, 2014
Rated 5.0 out of 5.0 by Failed to acknowledge reward member but great stay Comfortable bed!!! Great location with a lot of eating places nearby. Close to expressway and only 20 minutes to downtown. Love the city of Carmel. Hotel was clean. Pool small. Good breakfast. Staff could have been friendlier for sure. They did not recognize me as a reward member nor did they ask if I wanted to be one. I am one normally am greeted by IHG hotels as a reward memebr with a few perks and friendly welcome: example; snack and water and daily newspaper. Not so here. Only complaint was front desk staff and elevator issues. Otherwise, great stay!!! March 24, 2014
Rated 2.0 out of 5.0 by Not up to normal standards Between the attitude of the night manager and the extremely noisy floor construction, both myself and my client had a sub par experience at this particular hotel. Not the normal experience I have at 99% of the Holiday Inn Express hotels I regularly stay at. Not sure what the difference was in how this hotel was constructed, but it was impossible to walk on the floors in these rooms without a noticeable crunching sound from the floor. Heard it as well from the rooms above me. Suggest anyone staying here, stay on the 3rd floor with no floor above. If not, run the fan all night or it will be difficult to get a full night of rest. Also, the individual running the desk at night, had an attitude and did not make a long time priority club member welcome. March 23, 2014
Rated 5.0 out of 5.0 by Excellent hotel It was a very good hotel to stay. Easy to get too. Nice neighborhood. March 12, 2014
Rated 5.0 out of 5.0 by Friendly Stafff, Great Breakfast The staff at this location made our stay Great! There was a winter storm in the area and the staff made sure all our needs were taken care of. We enjoyed the breakfast with all the variety. We would recommend this hotel. March 6, 2014
Rated 5.0 out of 5.0 by Great Stay Everyone at the front desk was very nice and provided great customer service. Next time I am in carmel I will stay here again, highly recommended! February 21, 2014
Rated 5.0 out of 5.0 by Good location and good service Located right by I-465, this hotel is convenient to anywhere in the Indy area. The room was very comfortable and clean. I had plenty of space to relax and still get some work done. Would recommend this hotel to anyone. February 2, 2014
Rated 2.0 out of 5.0 by Share My husband went down to front desk ask him for 2 tooth brushes because with worry about Jody surgery we forgot to bring ours. Said can only give 1 SO WE EITHER HAD TO SHARE 1 TOOTH BRUSH OR NONE. That's discussing. And if your going to give out a bottle of water and snack You should give each customer one not just 1. ALSO HAD TO SHARE January 4, 2014
Rated 5.0 out of 5.0 by Great service and comfortable room The staff was incredibly friendly. The breakfast was delicious and the room was perfect. Thanks for making our stay comfortable. December 29, 2013
Rated 4.0 out of 5.0 by Visiting family for holidays. Stayed here for three nights while visiting my family for the holidays. Clean room, professional staff, nice hot tub(it was actually hot compare to the last place I stayed). My son loved the pool. Breakfast was nice and hot. I would recommend staying here. I will again when I come back to Indy. Keep up the great work! December 28, 2013
Rated 2.0 out of 5.0 by Thin walls and ceiling About 1:45 a.m. the guest upstairs arrived to his room and woke me up with his footsteps. It sounded like a giant lived upstairs and I was convinced the ceiling was going to come in on us. I could hear every footstep and move that person made. It was freaky. December 18, 2013
Rated 5.0 out of 5.0 by Awesome as usual! I love staying at this facility. The staff are always friendly. I highly recommend it. November 17, 2013
Rated 5.0 out of 5.0 by GREAT STAY! GREAT LOCATION! GREAT TIME! Oh we had the best time. Our room was upgraded without asking to a King Suite. The pool was small but more than adequate! The location was perfect. Our room was a nice size and very, very clean and well stocked. The hotel as quiet and the housekeeping staff superb! We will definitely stay again without a doubt! November 15, 2013
Rated 4.0 out of 5.0 by Very spacious room and guest grizzly bear was great touch! Loved the hot tub in the room. Nice touch ! Also the Grizzly Bear appearance during bridal shower party was a big hit! (as were the amazing chicken & waffles) Is he your new mascot ? Bravo ! November 11, 2013
Rated 4.0 out of 5.0 by Comfortable A good location for a hotel, stone's throw away from fuel station, walgreens,target,chase and many more locations. It looks like a big mansion from the outside. Road facing rooms are bit loud because the window panes are not very thick. Its right off highway 465 which is convenient. For the location, the customer service is expected to be the way it is. Good value for money. October 31, 2013
Rated 3.0 out of 5.0 by not toooo bad room was clean & comforftable. my only issue was the layout of the room with vastly unused space. Wait...one more....1 wall was green... the others were a light yellow...and the carpet was red. rather strange. October 28, 2013
Rated 1.0 out of 5.0 by Loud noises & My room was on the road side so it was very noisy. No good customer service from the front desk, Robert. Didn't recognize priority club member (no gift / no delivery newspaper). October 28, 2013
Rated 5.0 out of 5.0 by Clearn, comfortable and pleasant This was a clean, comfortable facility with a very helpful and pleasant front desk staff. The location is very convenient to the interstate. Would definitely stay here again. October 27, 2013
Rated 5.0 out of 5.0 by Excellent stay!!! We blocked a group of rooms for a sports tourney and had an excellent stay. The entire staff was so friendly and helpful. Rooms were clean and just a comfortable stay. Great location, near stores and variety of restaurant choices. Would recommend to anyone staying in the area. October 16, 2013
Rated 5.0 out of 5.0 by Happylady926 Very nice, clean accommodations. My room was across the hall from the elevator, but I never heard it open once. Rooms very quiet. Mattress and linens very comfortable. Staff friendly and pleasant. Great quality for the price. September 30, 2013
Rated 5.0 out of 5.0 by Friendly Staff Robert at the front desk was great! He was very friendly as the other staff members. The breakfast is the same bland with the same 3 items as all of the other HIE chains serve. They did a wonderful job to make sure my stay was what I wanted. The only issue I would raise is that there were NO Bibles in any of the rooms. September 27, 2013
Rated 5.0 out of 5.0 by stay nice touch with the snak and beverage. would stay again your form is tough made me change nick name several times???? September 21, 2013
Rated 1.0 out of 5.0 by The absolute most terrible Hotel stay in years After 10 hours of flying all day with delays got into Indy Airport after midnight and go straight to hotel. When I walked in the front door there was a sign on front desk that said they would come back shortly. There happened to be a Bride and Groom sitting in the lobby all sprawled out on the couches with the Bride still in her wedding dress. They said to me they didn't think there were any roooms because the front desk girl was upstairs making up a room for them. 40 minutes later the front desk girl comes down and gets us checked in....that is right 40 minutes of waiting to check in. I am Platinum with this chain which means a minimum of 50 nights a year to get to this status...I am way past that. The one thing they tell you is this allows for up to a late 2PM checkout. I had a 12-1Pm business meeting set up and thought we would just have it at the hotel so set it up that way. Checkout time at this hotel is 11AM. So I called down and asked for a late checkout and was denied. I will stop here because it did not get any better than this through the rudeness and attitude from even the manager. I will give you a 100% guarantee that I will never stay here again and warn anyone of the same. Part of what I do is training on how to handle customers and now have incorporated this hotel and experience into my 220 presentations I will be giving each year. The 4 I have done this week so far people who know me say they must have really screwed up to get me this fired up because of my laid back personality. Signed Platinum Member. September 20, 2013
Rated 5.0 out of 5.0 by Big rooms and comfortable bed. We had a king bed and the room was very big, with a door in the middle dividing the bedroom from the TV room. The food was good but the same as all holiday inns breakfast. September 8, 2013
Rated 5.0 out of 5.0 by nice place to stay Great location, comfortable bed, friendly staff. No problems at all. I would highly recommend this hotel to anyone staying in the Zionsville area. September 7, 2013
Rated 3.0 out of 5.0 by Rude "welcome" from Alecia- front desk worker Hotel was very nice and clean. The front desk clerk was rude. She was in her cell phone and looked up at me maybe once through the whole check in. She had an attitude every day that she worked during our stay. other than that, our stay was fine. August 29, 2013
Rated 4.0 out of 5.0 by Overall good experience It was a busy weekend in Indianapolis when we checked in and the hotel was sold out for the night. However, when we checked in, the front desk person was extremely rude to us when we had questions. Throughout our stay we ate breakfast in the dining room. Overall it was a nice space but filled up quickly. The breakfast options were average but for the hot items they were extremely poor. There was an 'omelet' that the middle was frozen solid. The other options were ok. The hotel was just completely re-done and it is very comfortable. The rooms were very clean and quiet! We were surprised that we heard no noise. Also, very very convenient location in a nice area. Quick access to the highway. August 22, 2013
Rated 5.0 out of 5.0 by Very helpful staff The rooms had a lot of space even with 2 beds. The Staff was very helpful especially DeAnna. We had a little mix up with the billing but DeAnna had it all taken care of by 10:00 Monday morning. The location was easy to find and the building was very clean. August 19, 2013
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