Rated 4.0 out of 5 by 26
Rated 5.0 out of 5.0 by JRF30135 Geat place to decompress after a full day at work
Excellent Staff service that I enjoyed over the years, it had never decrease, always improved.
The room is clean, quiet, non-smoking, free newspaper, and free breakfast.
You cannot beat that.
I will come back.
November 18, 2013
Rated 5.0 out of 5.0 by GrandmaSherry Excellent service
The staff went out of their way to help me when I had to extend my stay. The hotel is convenient to restaurants and shopping and exceeded my expectations in comfort and cleanliness.
November 1, 2013
Rated 5.0 out of 5.0 by John2520 Top Quality Staff and Service
The Staff and Service of this hotel is one of the best I have encountered. I worked long odd hours and the room service was adjusted for my sleep. The manager and front desk personnel gave me special attention when I extended my stay. All I have encountered at the hotel was performed very professionally and with a smile. The hotel personnel made you feel special. Thank you
October 21, 2013
Rated 3.0 out of 5.0 by jmparker Not The Quality You Expect from HI Ex
It looks like this building has been converted from a much older hotel. The hallways are dingy, the rooms are in need of updating. The halls smell of disinfectant cleaner. And the internet was down the entire time I was there. The front desk staff tried to help but were unable to get anything working.
And DO NOT follow the GPS directions. They will take you to an empty field not even in sight of the real location. The staff indicated they were aware of this but management hadn't made any effort to correct it.
October 21, 2013
Rated 5.0 out of 5.0 by Staps065 Nice place but smelled a little stale
Overall the property is very nice and conveniently located to downtown Carrollton. Although it was overall a very good stay, I did notice a stale smell throughout the hotel. Not sure why, but it was present. Staff was great and very accommodating. The breakfast was very good but I'd like to see Holiday Inn add some healthy choices like hard boiled egg, egg white scrambled eggs and lower fat breakfast meat like Canadian Bacon, Turkey Bacon or Sausage, etc..
October 1, 2013
Rated 3.0 out of 5.0 by Chester00 Clean room and friendly service
The service is good, but the selection of breakfast is not so good. There is Starbucks near the hotel.
There are only two hotel in the town, you don't have too much choice.
October 1, 2013
Rated 4.0 out of 5.0 by WyBird99 Good but...
Love this location, especially with a Starbucks next door in the new huge Kroger. But, the room needs a little help. The toilet ran, which they fixed the day it was reported, so that was good. The sink dripped some. Also, this room was built for munchkins! The toilet and the desk chair were way too low to the ground. Who do they think will be renting this room? 5-yr olds? Having said all this, the staff was friendly and responsive, and the room was clean. The price was very good, and again, the location was great.
September 28, 2013
Rated 5.0 out of 5.0 by iwashappyasapiginit You just cant please everyone!
I read many reviews about this place and really expected a worn, dirty, smelly hotel with uncaring management but found after a 9 hour drive a late night lobby greeting that made me smile by the staff who were understandable to my needs and willing to do whatever to make me feel relaxed and comfortable while I stayed there. The rooms were clean and roomy with a huge bathroom, large mini fridge, microwave, coffee pot and nice size flat screen tv. Iron and ironing board. They put our soccer team all at 1 end of the hotel so we could be close to one another. We even needed to check out sooner than expected with no extra charges for the days we didn't stay and they let us have a late check out. I just needed a clean place to lay my head, relax, shower and be close to my team and their families. Restaurants, grocery and convenient stores with fuel were all within walking distance. Had a great time and can't understand the bad reviews. Thanks Carrollton Holiday Inn Express
September 4, 2013