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Rated 4.1 out of 5 by 68 reviewers.
Rated 3.0 out of 5.0 by old mattress and clogged drain. The mattress was old and very uncomfortable. When I took a shower the drain was clogged up. January 18, 2014
Rated 5.0 out of 5.0 by Merry Christmas Another great stay at this Holiday Inn Express over the Christmas Holiday. Just a good comfortable place to be. Thanks to all the staff for making our Holiday special. December 27, 2013
Rated 4.0 out of 5.0 by Great Staff! The staff was awesome! Very helpful at check-in and throughout my stay! Breakfast was average; however, the pancake maker was a great tool to have. The thermostat needs updating in RM 128. It was either too hot or too cold! Some of the other rooms had digital thermostats. December 3, 2013
Rated 5.0 out of 5.0 by Great Hotel All I can say is that the entire stay has been EXCELLENT ! Thanks December 2, 2013
Rated 5.0 out of 5.0 by Geat place to decompress after a full day at work Excellent Staff service that I enjoyed over the years, it had never decrease, always improved. The room is clean, quiet, non-smoking, free newspaper, and free breakfast. You cannot beat that. I will come back. November 18, 2013
Rated 5.0 out of 5.0 by Excellent service The staff went out of their way to help me when I had to extend my stay. The hotel is convenient to restaurants and shopping and exceeded my expectations in comfort and cleanliness. November 1, 2013
Rated 5.0 out of 5.0 by Top Quality Staff and Service The Staff and Service of this hotel is one of the best I have encountered. I worked long odd hours and the room service was adjusted for my sleep. The manager and front desk personnel gave me special attention when I extended my stay. All I have encountered at the hotel was performed very professionally and with a smile. The hotel personnel made you feel special. Thank you October 21, 2013
Rated 3.0 out of 5.0 by Not The Quality You Expect from HI Ex It looks like this building has been converted from a much older hotel. The hallways are dingy, the rooms are in need of updating. The halls smell of disinfectant cleaner. And the internet was down the entire time I was there. The front desk staff tried to help but were unable to get anything working. And DO NOT follow the GPS directions. They will take you to an empty field not even in sight of the real location. The staff indicated they were aware of this but management hadn't made any effort to correct it. October 21, 2013
Rated 5.0 out of 5.0 by Nice place but smelled a little stale Overall the property is very nice and conveniently located to downtown Carrollton. Although it was overall a very good stay, I did notice a stale smell throughout the hotel. Not sure why, but it was present. Staff was great and very accommodating. The breakfast was very good but I'd like to see Holiday Inn add some healthy choices like hard boiled egg, egg white scrambled eggs and lower fat breakfast meat like Canadian Bacon, Turkey Bacon or Sausage, etc.. October 1, 2013
Rated 3.0 out of 5.0 by Clean room and friendly service The service is good, but the selection of breakfast is not so good. There is Starbucks near the hotel. There are only two hotel in the town, you don't have too much choice. October 1, 2013
Rated 4.0 out of 5.0 by Good but... Love this location, especially with a Starbucks next door in the new huge Kroger. But, the room needs a little help. The toilet ran, which they fixed the day it was reported, so that was good. The sink dripped some. Also, this room was built for munchkins! The toilet and the desk chair were way too low to the ground. Who do they think will be renting this room? 5-yr olds? Having said all this, the staff was friendly and responsive, and the room was clean. The price was very good, and again, the location was great. September 28, 2013
Rated 5.0 out of 5.0 by You just cant please everyone! I read many reviews about this place and really expected a worn, dirty, smelly hotel with uncaring management but found after a 9 hour drive a late night lobby greeting that made me smile by the staff who were understandable to my needs and willing to do whatever to make me feel relaxed and comfortable while I stayed there. The rooms were clean and roomy with a huge bathroom, large mini fridge, microwave, coffee pot and nice size flat screen tv. Iron and ironing board. They put our soccer team all at 1 end of the hotel so we could be close to one another. We even needed to check out sooner than expected with no extra charges for the days we didn't stay and they let us have a late check out. I just needed a clean place to lay my head, relax, shower and be close to my team and their families. Restaurants, grocery and convenient stores with fuel were all within walking distance. Had a great time and can't understand the bad reviews. Thanks Carrollton Holiday Inn Express September 4, 2013
Rated 4.0 out of 5.0 by Excellent Choice I recently had the opportunity to stay at the Holiday Inn Express - Carrollton. I couldn't have been happier with the hotel. The staff was friendly and helpful and the room was immaculate. The ONLY reason I couldn't give a five-star review is that the air-conditioner was a bit noisy and not particularly efficient. Also, the refrigerator's cooling ability was a little questionable. Neither of these items were dramatic enough to complain or ruin my visit. This will definitely be my hotel of choice for monthly visits to Carrollton! August 26, 2013
Rated 4.0 out of 5.0 by Good value and service Staff was very attentive and helpful. Rooms are comfortable and location is convenient and close to numerous restaurants. August 22, 2013
Rated 5.0 out of 5.0 by New to wheelchair hotel lodging. It was a pleasure to stay in a room with handicap accomodations as provided by this Holiday Inn Express. Wide door openings to room and bathroom areas. Also room was not cluttered with excess furniture. Bed height and mattress allowed easy transfers from wheelchair. Thank-you. August 18, 2013
Rated 3.0 out of 5.0 by Smelled a little musty Comfortable room and bed, however it smelled less than fresh. Dirty wash rag hanging over shower bar. August 11, 2013
Rated 5.0 out of 5.0 by Nice property, Great staff The property is consistent with other Holiday Inn Express hotels. I found the staff to be exceptional, though. Very friendly and professional. July 25, 2013
Rated 5.0 out of 5.0 by Great Stay! We came to Carrollton for a football camp at the University of West Georgia. The people at the front desk were very nice and accommodating. The beds were even comfortable. I have a tempur-pedic bed, so I'm a little spoiled, but I slept well. I was even able to get a late check out so my son could take a shower before we headed home. Even the housekeeping staff were nice! Oh, and it didn't many hotels do, but this one didn't! Needless to say, we enjoyed our stay! July 24, 2013
Rated 4.0 out of 5.0 by Nice HI Express I thought this was a nice HI Express that was conveniently located in a quiet area. I would have no problem staying there again. July 2, 2013
Rated 5.0 out of 5.0 by Great IHG Property Thouroughly enjoyed the well maintained and comfortable IHG properety in Carrollton, Ga.. Attended West Georgia Orientation, great location for the recent stay. Many Thanks, WFS June 17, 2013
Rated 4.0 out of 5.0 by Nice stay with comfortable bed Hard to find using my GPS, its actually next to a large Kroger store. Good service I have come to expect at Holiday Inn Express. Standard breakfast and friendly staff. May 4, 2013
Rated 3.0 out of 5.0 by Rooms a bit dated This is a basic Holiday Inn Express... But I will say the staff in the breakfast food area were great! The food was good and high quality for contential breakfast! March 11, 2013
Rated 3.0 out of 5.0 by Just OK Breakfast was lots of white bread, sweets, and cereal, on styrofoam plates with plastic cutlery. Shower pressure was so strong you really couldn't turn around without getting injured. With choices like Hyatt Place -- real plates, good food -- out there, this hotel is easy to pass over. February 19, 2013
Rated 2.0 out of 5.0 by Bed, pillows, bedding I have stayed at this hotel a number of times over the past few years. The quality of the rooms has declined on a regular basis. I stayed there last week for possibly the last time. Today, I checked into the hotel next door. It is more expensive but worth the difference. The people at HIE have always been quite nice. As a platinum member, I can assure you this site is long past needing a major renovation. January 27, 2013
Rated 1.0 out of 5.0 by Staff My company has set up a direct bill with this hotel which means I can't use the normal reservations line or make the reservation online. There is a new person on the front desk every time and the process of making reservations is tedious because they are never trained as they should. Overall everyone from the manager to the front desk folks are complacent and indifferent. Last time I stayed at the property, the fire alarm came on not once but three times during the middle of the night. The online reservation system needs to be able to handle direct bill reservations so I don't have to deal with incompetent folks. December 29, 2012
Rated 5.0 out of 5.0 by Consistently outstanding service Thank you once again for the outstanding and personalized customer service that I have become accustomed to over the past 10+ years at this location. Katrina is always cheerful and helpful. I do however miss Ms. Betty in the breakfast room. She is loved by all that know her and will be greatly missed. December 11, 2012
Rated 4.0 out of 5.0 by NICE EMPLOYEES - COMFORTABLE BED We enjoyed our one night stay in Carrollton at HI Express. Desk and Breakfast Room employees were really nice. However, the handicapped accessible bathroom could use updating. Really, really hard to shower - with worn out sprayers, and they had no roll in accessible showers - just tubs. For my husband, stepping over into the tub is very difficult. Otherwise, our stay was comfortable. October 27, 2012
Rated 3.0 out of 5.0 by No Complaints Not a bad HI Express. I wouldn't put it up at the top of the list, but the two different times I've stayed there it's not been horrible. The only complaint I had was the fact that the shower head was horrid in the last room I stayed in. It was horrible as water pressure went & the shower curtain wouldn't stay closed, which caused quite a mess. Other than that, no issues. October 21, 2012
Rated 5.0 out of 5.0 by Friendly, Courteous & Comfortable This property was staffed by a front desk and hotel staff that was friendly, courteous and very capable of providing a comfortable and enjoyable visit. Hotel amenities, breakfast room and all staff worked to ensure a pleasant visit. October 5, 2012
Rated 5.0 out of 5.0 by Excellent Facility Room was very clean, furnishings and decor were fresh, bed was very comfortable. Staff was polite and efficient. Our stay here came at the end of a long day of travel, and we were able to rest and relax in comfort. I certainly would stay here again if in the area. October 5, 2012
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