Rated 4.7 out of 5 by 60
Rated 5.0 out of 5.0 by broowan Friendliest staff of any hotel
The staff here were amazing, particularly Debra at the front desk upon check-in and check-out. She made the stay begin the way I like to experience hotels. I travel a lot and have never engaged a staff person upon arrival as friendly and helpful as Debra. We will definitely stay here again!
December 18, 2014
Rated 5.0 out of 5.0 by bugzly1959 comfortable place
I have worked in the resort business for years. Now that I travel to see family, I find the Holiday Express that I stay at to be just as comfortable as the resorts.
December 17, 2014
Rated 4.0 out of 5.0 by candcmay woken up from a sound sleep
Had a long drive to Carthage. My room was nice. Got to bed early only to be woken up by a work crew that was staying at the motel throwing what sounded like bricks from one truck to the other at 10:30 ,pm until after 11 that night. Finally had to call down to front desk to complain. Could not go back to sleep until 3 that am and had to get up at ,5. Complained again when I checked put. Was told the crew had to change out trucks. They did not have to do in the front door directly under my room. Stayed in 217.
December 17, 2014
Rated 5.0 out of 5.0 by Deep Texas Wonderful place to stay
Wonderful place to stay if you are ever in Carthage, Texas.
December 17, 2014
Rated 5.0 out of 5.0 by Michael B. Cannot say enough about this stay!
There was a mixup during my stay. Other guests were assigned to my room. An understandable mistake, but I immediately received a letter of apology. The letter was personal, sincere, professional, and without excuses. The general manager called me the next day to apologize again and to ask if there was anything he could do to make it right. Everyone on the staff was so kind and accommodating and were all ready to bend over backwards to rectify a relatively insignificant, honest mistake. I can't count the amount of time I've spent in holiday inns all around the world, nor how many times I've stayed in this particular location, but my stay here is always pleasurable; I know of no IHG property I can recommend more highly.
November 27, 2014
Rated 1.0 out of 5.0 by displeased guest I would not recommend staying at this hotel.
We arrived for a 2 month stay. The first week in we where asked to move suites to accommodate a regular that only stays in room 321.
We were shown another room and decided to stay where we had already settled in to. 2 weeks go by and we get a knock at the door at 8:30 a.m with a "do not disturb" sign posted on the door. Asking if we would mind letting the regular have our bed. Are you serious. I complained to Paul the g.m and he said he kndw nothing about it.
Come to find out he is the one who told the front desk lady to do it. So furious that he lied to me I complained to ihg. He called me down to the lobby and gave me a poor apology and lied to me again.I went to work the next day and got a call at 11:30 telling me I had an hour to leave the hotel. I have spent 14,000 this year with ihg brand hotels.
Never had anything like this happen with ihg always clean comfortable rooms. Save your self and stay in longview.
November 21, 2014
Rated 5.0 out of 5.0 by Vis-it-tor Nice ACCOMIDATIONS
Room was clean, beds were great, air was excellent and not noisy. Breakfast to boot...great hotel when in Carthage.
November 5, 2014
Rated 5.0 out of 5.0 by Old Teenager Great Staff
This is what it is supposed to be like. Attentive, Knowledgeable Staff. Extremely Clean, Non-smelling Hotel. I Will certainly stay here when I come back.
November 4, 2014