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Rated 4.7 out of 5 by 65 reviewers.
Rated 5.0 out of 5.0 by Exceptional Service I am a road warrior and stay in hotels 70 percent of my work time. Due to this extensive 20 year experience, I know hotels. Generally, I can tell at check-in what kind of stay I will encounter. However, the Holiday Inn Express, Carthage, TX, was above the norm and a pleasant surprise, especially in customer service. The staff and service were better than most comparable properties. Front desk clerk Amanda was exceptionable servicing a special request for me and performed additional help after I checked out regarding a Rewards Club matter. Also, the hotel's owner/manager and his wife were very visible working in the facility and attending to their guests. I definitely would stay at this hotel again, if future travel plans return me to Carthage. January 22, 2015
Rated 5.0 out of 5.0 by Attentive staff, very clean, confortable mattress Always stay at HIE as we have found that they are clean, have excellent staff, and newer mattresses. We also love that we feel very secure in the room, and the parking areas are well lighted! January 1, 2015
Rated 5.0 out of 5.0 by Exceptionally Accomodating Staff The staff was courteous and went out of their way to help me. The property was clean and wi-fi has improved. December 30, 2014
Rated 5.0 out of 5.0 by Good value! Comfortable bed and clean room. Breakfast was very good. December 30, 2014
Rated 5.0 out of 5.0 by Great place to stay! This hotel has always been my favorite place to stay when visiting Carthage. The staff is always very friendly and the hotel rooms, common areas, and grounds are always clean. Although not the most inexpensive place to stay in Carthage, I have always gotten a very reasonable and fair room rate. My family will definitely stay here again. December 29, 2014
Rated 5.0 out of 5.0 by Friendliest staff of any hotel The staff here were amazing, particularly Debra at the front desk upon check-in and check-out. She made the stay begin the way I like to experience hotels. I travel a lot and have never engaged a staff person upon arrival as friendly and helpful as Debra. We will definitely stay here again! December 18, 2014
Rated 5.0 out of 5.0 by comfortable place I have worked in the resort business for years. Now that I travel to see family, I find the Holiday Express that I stay at to be just as comfortable as the resorts. December 17, 2014
Rated 4.0 out of 5.0 by woken up from a sound sleep Had a long drive to Carthage. My room was nice. Got to bed early only to be woken up by a work crew that was staying at the motel throwing what sounded like bricks from one truck to the other at 10:30 ,pm until after 11 that night. Finally had to call down to front desk to complain. Could not go back to sleep until 3 that am and had to get up at ,5. Complained again when I checked put. Was told the crew had to change out trucks. They did not have to do in the front door directly under my room. Stayed in 217. December 17, 2014
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