Rated 4.6 out of 5 by 40
Rated 5.0 out of 5.0 by woodman1599 Fantastic Customer Service
As a customer service agent myself. I have to say I was very impressed when I arrived at your location on 3/9/14 and was greeted by your hotel staff (do not recall her name). She was very courteous in checking me in and went up and beyond by providing restaurants around the hotel that provided good meals. In addition she offered a map of the area as I was not familiar with the location without me asking for the information. I will indeed recommend your hotel to my family and friends that visit Carthage, TX.
Job well done.
March 14, 2014
Rated 5.0 out of 5.0 by 4abby Great hotel and people
We spent one night here on our way to Houston. The woman that checked us in was so nice and so very helpful. She took the time to map us around the town and gave us her phone number if we had any problem. The room was very nice and the breakfast was excellent. I would stay here again and recommend this hotel to all.
March 4, 2014
Rated 5.0 out of 5.0 by Reg A The best Holiday Inn express
Simply the best, comfortable and the most friendly people I have met.
March 3, 2014
Rated 5.0 out of 5.0 by KevinK121 Perfect all the way around
Desk Clerk in the evening was awesome, very accommodating!!!!! Gave great recommendations for dining in the area. Rooms were excellent.
March 3, 2014
Rated 5.0 out of 5.0 by Missie Leigh Super General Manager
The general manager went beyond the call to help me with my
luggage and gave me paper plates and just made my stay extra
Thank you for your caring attitude
February 13, 2014
Rated 5.0 out of 5.0 by grannyhuck Excellence!
I have stayed at this hotel on three separate occasions. I can honestly say I have never had a bad experience here. From the manager to the staff, they are friendly, cooperative and go above and beyond to make your stay pleasant. You do not need to ask, they offer services. It is one of the cleanest hotels I have ever stayed in. I highly recommend this hotel.
February 11, 2014
Rated 5.0 out of 5.0 by Linda and J.D. Great Hotel Experience
We greatly enjoyed our recent visit at the HI -Carthage! The staff was very friendly and helpful......each time we walked in, we were called by our names and greeted warmly. The king room was very comfortable and quiet. Thank you Carthage for a wonderful stay!
Linda and J.D.
January 28, 2014
Rated 5.0 out of 5.0 by Seth B Nice
The people and experience were amazing!!! They were able to help me find a flower shop in town and recommended several great places to eat. I also was introduced to their rewards program which I am excited to enjoy in the future.
January 16, 2014
Rated 5.0 out of 5.0 by busytexan Friendly
We stayed there one night on business and I have to say that I have never met a more friendly and helpful staff, especially Laura at the front desk. The room was just what we needed after a 17 hour drive. Not to mention the large variety of free breakfast items. We will be staying there again if we are ever back in that city.
January 7, 2014
Rated 5.0 out of 5.0 by NTCEG cookies
Nova makes the best cookies out of all the staff..
December 14, 2013
Rated 5.0 out of 5.0 by KRASNA Almost like home
Great Staff, clean rooms, modern building, and great breakfast.
December 1, 2013
Rated 5.0 out of 5.0 by Redg A Good One
By far the best ran hotel I have been to in years! Good job!
November 18, 2013
Rated 5.0 out of 5.0 by Roundman Retired Professional
Late arrival after several hours on road heading home, no reservation, had been looking for H.I. Exp. or comparable accomidations. Upon asking for room availability, confirmed, was offered late nite snack of banana & yogurt, brought to my room by front desk. . .Next a.m. after good nights rest, shower, breakfast & coffee, back on road home on a Sunny brisk day. . .
November 5, 2013
Rated 5.0 out of 5.0 by BLUEBEARD EXCELENT PLACE TO STAY
VERY NICE HOTEL. THE STAFF WAS VERY HELPFUL AND FRIENDLY. THE LARGE ROOMS HAVE GREAT BEDS AND PILLOWS. THE BATHROOMS FRESH AND CLEAN.
October 9, 2013
Rated 5.0 out of 5.0 by Golfer50 Great rooms!
There were 4 of us in our party and shared one room. We were traveling for a family funeral and had to arrive late. The front desk were great in waiting hand and foot, asking things we haven't had the mind set to think of. Information about places to eat, need wake up call, gas, directions for leaving next morning. Clean! Clean! Comfortable bedding best hands down. Thank you Carthage we will stay again. 2nd time to stay in a Holiday Inn Express in 3 months. Both places very enjoyable.
October 8, 2013
Rated 5.0 out of 5.0 by Exolorer Enjoyable!
I had a great experience plus they were great at giving recommendations for dinner. I enjoyed my stay.
September 29, 2013
Rated 4.0 out of 5.0 by Jonmac52 Excellent
I'm here on work purposes and the hotel was excellent. The beds were amazing and the rooms were exceptionally clean. Great hotel
August 28, 2013
Rated 5.0 out of 5.0 by GoNavy28 Our stay was great
The bed was very comfortable. The breakfast was so good. The staff goes out of their way to see to it that we have every thing we need. This was the 3rd year we have stayed there. We would stay there again.
The room was clean. That is the first thing I always look for is to see if the room is clean.
August 21, 2013
Rated 5.0 out of 5.0 by Kathy1104 Wonderful place to stay
The staff was extremely friendly and helpful. The bed was comfortable and the rooms are nice. We stay here every time we are in Carthage and would definitely recommend it to all our friends.
August 21, 2013
Rated 2.0 out of 5.0 by HmmmmAO Excellent Facility .... But Noisy
A great facility with a friendly staff. My room was on the first floor, across from the door to pool/spa, fitness room, side exit/entrance , and vending machines/ice machines. People talking while using these facilities, doors slamming, etc. created excessive noise that kept me/wife from sleeping until after midnight then the noise started again with construction workers filling their ice chests around 4:30 the next morning. If your room was on the other side of the hotel or on another floor, it would have probably been a great experience at this new facility.
August 17, 2013
Rated 4.0 out of 5.0 by Krywolf Sometimes great, sometimes....just ok.
First off, I will say that the Holiday Inn Express Carthage is the best place in town to stay. Beds are comfortable, staff is always very friendly and accommodating. The breakfast is pretty much what you should expect...regular eggs, bacon that looks like it was printed (not sure its actually bacon!), and good coffee.
The rooms are "usually" clean, but did find Cheerios behind one of the end tables. I guess if you can't see it, it doesn't really need cleaning? Makes me wonder just how clean the beds and couches really are. Can't seem to find that really "clean" smell in any of the rooms. Maybe a good spring cleaning once a week would help.
The facilities are nice and safe. Overall, a very nice place to stay. I stay here quite a bit, and every now and then #like this past stay# I reserved a King Suite two weeks in advance, but I did not get it when I checked in.
August 14, 2013
Rated 4.0 out of 5.0 by lnw214 Wonderfully clean and comfortable
Staying at the Carthage Holiday Inn was a wonderful experience. We had always dreaded staying in smaller towns, but this hotel had A1 service and accommodations. The hotel was extraordinarily clean and well-appointed, staff was friendly, and the breakfast was above average and varied each day. The Carthage Holiday Inn allowed us to relax and reflect in comfort, without undue stress.
August 3, 2013
Rated 5.0 out of 5.0 by Carrie61 Great room and service!
From the time we entered and dealt with the front desk, to the time we left, we had such a positive and pleasant experience! The room was clean and roomy, and the breakfast was awesome!
July 26, 2013
Rated 1.0 out of 5.0 by Oilhand888 Cleanliness Issue
I have stayed at this hotel many times in the past and have always had a positive experience. The last stay was without doubt one of the worst I have had at a hotel. There was a used bar of soap left in the shower, some papers on the table and what appeared to be hair in the bed and on the pillows with them being in the wrong order. I received a call around midnight from the hotel while I was driving in asking if I was going to make my reservation. I confirmed and arrived at 1am. It was if they thought I was not coming so someone used the room for some personal time under that assumption and once it was used it was not cleaned properly. The other reason I believe this is because the room was the closest to the dining area and checking on the first floor allowing for easy access. This was the only poor experience I have had here and the first time I have ever written a review and did so solely so the owners will be aware of my situation. I will stay there again hoping that this as a fluke instance, but I felt I had to say something.
July 14, 2013
Rated 4.0 out of 5.0 by N227 It was very good
The night clerk was wonderful, over the top to help you and other customers.
The daytime manager was rude and not very polite. I talked to another guest and he said she is always that way. I just about went
to the Best Western because of her attitude. On another note, the company that I was working for uses the Best Western at a lower price. I feel that the Best Western is fairly new. The only reason that I stayed was the night clerk was professional and her politeness.
June 22, 2013
Rated 5.0 out of 5.0 by pwash21 The Best
I have never had a bad stay here .the front desk and staff are great..
May 18, 2013
Rated 5.0 out of 5.0 by Danesaine Carthage
We really enjoyed our stay at Carthage Holiday Inn Express. The rooms and facility was clean and pleasant. The service was excellent and the staff were professional. We appreciate the reasonable prices for the room and breakfast.
May 13, 2013
Rated 4.0 out of 5.0 by Dobby Excellent and Friendly Staff!
I will stay at that hotel every time I am in Carthage. Best Stafff I have experienced with the Holiday Inn Express!
March 27, 2013
Rated 5.0 out of 5.0 by 4946 Nefertiti
Nefertiti was absolutely the best....so very helpful and pleasant. Give her a raise.
March 7, 2013
Rated 5.0 out of 5.0 by TheOldTraveler Front Desk was the best
The front desk clerk was one of the best. She was friendly, knowledgeable and very helpful. I have been traveling regularly for over 30 years and she is one of the best.
December 10, 2012