Rated 4.3 out of 5 by 83
Rated 5.0 out of 5.0 by Gratiful Everything we expected...
Our stay at Holiday Inn Express in Casper,WY was exactly what we expected. Easy check in...complimentary cookies, clean room, comfortable bed and pillows, quick Internet connection, nice bathroom with all the necessary items, quality towels, early wake-up call, coffee and muffins for us at our early ck out (we had to leave before the breakfast bar was open) and friendly employees.
August 15, 2014
Rated 3.0 out of 5.0 by Stan15 Reception supervisor cold and unwelcoming
The receptionist on duty was pleasant and welcomed us on arrival.
There was another person on reception who appeared to be more senior who was unpleasant and did not acknowledge my wife and I. We were the only people standing at reception.
The receptionist attending to us asked the other for some advice. The response she received was abrupt and given in an intolerant manner.
Soon after arrival I took a drink of coffee out to the entrance area and within a short period I observed on two occasions the supervisor outside using her mobile phone while smoking cigarettes. Not a good image for the hotel or the brand.
Additionally, unlike many Holiday Inn Express hotels, there was no seating outside the entrance. External seating would be a welcome addition for those guests who like a little fresh air occasionally.
August 13, 2014
Rated 5.0 out of 5.0 by Copper11 Great room
the room was as expected.....anthough the staff did not know what benifits i receive as an elete member
August 7, 2014
Rated 5.0 out of 5.0 by mikijo61 Nice Relaxing Stay
Stayed one night on our way to Yellowstone. Accommodations were great, grandson loved the pool!
August 5, 2014
Rated 5.0 out of 5.0 by ASA Army Check in service
As stated previously, I was given a government rate at the hotel even though I did not have my VA card with me. The girl at the front desk did accept my Life member VFW card and I believe this speaks well for public relations at Holiday Inn Express. Gary
August 4, 2014
Rated 4.0 out of 5.0 by wydot1 Management
Management at this hotel is the most non professional people i have ever met, They have put all the front desk people on edge and make it very difficult to do their jobs and it shows in some of them when they deal with guests. Cherise and Kris are the most professional front desk people, but I can see the difficult position they are in. The management tries to cut corners in everything they do from the breakfast bar to maids. The management are all related and I could see that if they owed the hotel, but they don't. In my opinion this hotel would be a top rated hotel if management was different
August 4, 2014
Rated 5.0 out of 5.0 by Joseph95 Very nice and comfortable
Room was very nice and the staff was polite and professional. However, for what it is, it was rather pricy
July 28, 2014
Rated 5.0 out of 5.0 by Wrnjboyd Nice hotel
Great service, professional staff & very nice rooms.
July 26, 2014