Rated 4.0 out of 5.0 by Bison13 Platinum member
My only beef is this - as a PC Platinum member I did not have a microwave and refrigerator in the room? I can understand not receiving a room upgrade but for a week plus stay - give me a break. Not a great way to treat your repeat/frequent guests - it is after all the little things.
February 23, 2013
Rated 5.0 out of 5.0 by Fulmernator Staff
The staff is awesome say the least! ReneC is the one I usually see but the others are very helpful and always great, I can't remember the spelling on their names so I don't mean to slight anyone just don't want to butcher their name! I stay on a regular bases, so they know my quirks and things which make my stay pleasant.
Each of the new people are introduce to me and I still don't know everyone but they are always quick to welcome and remember my name.
The facility has been remodled so I find not issues with it so consequently when ever I must travel to Casper, the Holiday Inn Express is where I always stay.
February 4, 2013
Rated 5.0 out of 5.0 by Coldntired Great place to relax. Fantastic Staff
I arrived here cold, and tired of a long drive. The desk clerk greeted me as a gold club member and recognized that I was a returning guest.
She had the room ready and assigned to me, speeding my check-in process. The room was very clean and comfortable. I probably would have slept well anywhere, but it was nice to relax in the comfort that this hotel offered.
There were plenty of good dining choices within a very short distance. I needed directions and help with a few other items, and was well taken care of.
I stayed here during their remodeling this last summer, and came back for the friendly staff. I have stayed at other hotels in the area and never had the service that I receive here.
The staff you have here is amazing from the desk, to the maids. Congratulations.
February 1, 2013
Rated 4.0 out of 5.0 by businessincasper Business Stay
I called and booked a room at a corporate rate 1 week in advanced, once I arrived the manager gave me my paperwork and it was $30.00 higher than I booked on the phone, when I questioned her the 1st works out of her mouth was that's the rate a much higher rate than I had booked and she said were booked solid and was very rude in her response. Once I told her I would leave and contact Holiday Inn Corporate to lodge a compliant she honored the room rate that I had booked for. Not sure i will ever stay at that Holiday Inn again or not yet.
Not the best customer service for a platinum member and a loyal Holiday Inn Member.
January 22, 2013
Rated 5.0 out of 5.0 by Hiatt3721 Great Place to stay
The staff was very friendly and were able to help several guests as we arrived at the same time. They were willing to get me into a room quickly even without a reservation.
The breakfast was great and I was located close to the ice machine so that I could get that easily. I also was located close to an entrance so I could bring in my luggage easily as I requested.
I will be staying here in the future if I am passing though for business or pleasure.
December 28, 2012
Rated 1.0 out of 5.0 by Dsully avoid this property
The bathroom was not cleaned with the nice added touch of hair all over the tub and sink. I was moved to a room (this is an old trick in the hotel industry) right next to an elevator. The wind howled all night which blew thru weak seals in the windows causing the room door to rattle resulting in very little sleep.
Tried to explain to front desk the next morning but could not find anyone at the front desk so I just left the property. This is strike 2 with Priority Club and Holiday Inn. One more problem property and I will switch to a different hotel chain.
December 17, 2012
Rated 2.0 out of 5.0 by dlsullender Bad Choice
There are a few things I will tolerate when staying in a hotel but hair on the bathroom sink and in the tub is not one of them. It was obvious that house keeping missed cleaning the bathroom in the room they checked me into. When I brought it to the front desk's attention, they moved me to another room which (oldest trick in the hotel industry) was by the elevator. I deciced to tuff it out and keep the room so I would not have to move again. The wind started howling in the middle of the night- the draft around the window was so bad the wind rattled the door. I slept maybe an hour before leaving for my early morning flight. I started to bring it to the attention of the front desk but there was nobody there. After a few minutes i left vowing to never stay at this property again.
December 17, 2012
Rated 2.0 out of 5.0 by TRAVELALOT808 Noise and Motor HUM
Stayed in room 312 hum and vibration of the ice machine motor and other machines kept humming gave me a headache, headboard is on the back wall of the other room and couldnt sleep. Made for a rough night.
December 11, 2012
Rated 5.0 out of 5.0 by Nana71 Stay was excellent!
We have stayed several times at this HIEx and have always found the facilities to be clean and very comfortable.
November 27, 2012
Rated 5.0 out of 5.0 by Todd82 Accomations excellent and guest service was very friendly1
The recent renovations and the friendly staff made our visit very speical.
November 16, 2012