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Rated 4.3 out of 5 by 90 reviewers.
Rated 3.0 out of 5.0 by Reception supervisor cold and unwelcoming The receptionist on duty was pleasant and welcomed us on arrival. There was another person on reception who appeared to be more senior who was unpleasant and did not acknowledge my wife and I. We were the only people standing at reception. The receptionist attending to us asked the other for some advice. The response she received was abrupt and given in an intolerant manner. Soon after arrival I took a drink of coffee out to the entrance area and within a short period I observed on two occasions the supervisor outside using her mobile phone while smoking cigarettes. Not a good image for the hotel or the brand. Additionally, unlike many Holiday Inn Express hotels, there was no seating outside the entrance. External seating would be a welcome addition for those guests who like a little fresh air occasionally. August 13, 2014
Rated 5.0 out of 5.0 by Great room the room was as expected.....anthough the staff did not know what benifits i receive as an elete member August 7, 2014
Rated 5.0 out of 5.0 by Nice Relaxing Stay Stayed one night on our way to Yellowstone. Accommodations were great, grandson loved the pool! August 5, 2014
Rated 5.0 out of 5.0 by Check in service As stated previously, I was given a government rate at the hotel even though I did not have my VA card with me. The girl at the front desk did accept my Life member VFW card and I believe this speaks well for public relations at Holiday Inn Express. Gary August 4, 2014
Rated 4.0 out of 5.0 by Management Management at this hotel is the most non professional people i have ever met, They have put all the front desk people on edge and make it very difficult to do their jobs and it shows in some of them when they deal with guests. Cherise and Kris are the most professional front desk people, but I can see the difficult position they are in. The management tries to cut corners in everything they do from the breakfast bar to maids. The management are all related and I could see that if they owed the hotel, but they don't. In my opinion this hotel would be a top rated hotel if management was different August 4, 2014
Rated 5.0 out of 5.0 by Very nice and comfortable Room was very nice and the staff was polite and professional. However, for what it is, it was rather pricy July 28, 2014
Rated 5.0 out of 5.0 by Nice hotel Great service, professional staff & very nice rooms. July 26, 2014
Rated 5.0 out of 5.0 by Great Service, Great Staff! The staff was friendly. professional and very helpful. The room was great and the location was perfect for our needs. I would highly recommend this hotel for anyone or any reason. July 22, 2014
Rated 5.0 out of 5.0 by great stay As usual, everything was clean and I was pleased, only draw back no restaurant or bar. They had a breakfast bar that was very busy and the staff was very nice. July 16, 2014
Rated 5.0 out of 5.0 by Bathroom Supplies Although I didn't call for additional supplies, I think additional toilet paper should be supplied, especially since we had 3 people in the room. Not something you like to call house keeping for. July 9, 2014
Rated 5.0 out of 5.0 by Great staff Everyone was kind and gave great efficient service July 7, 2014
Rated 4.0 out of 5.0 by comfortable and great service We sleep very well and have a good breakfest. The staff was very friendly and competed. The hotel is very quit. June 28, 2014
Rated 5.0 out of 5.0 by Great Staff! This place is very nice. I had been on the road for hours and was very tired. I mentioned to the Front Desk staff upon check-in that, even though there are dozens of restaurants and food chains within a couple of blocks, I did not want to go out again to get dinner. The clerk handed me a stack of menus from places that deliver! I was very grateful, and proceeded to my room, kicked my shoes off an ordered dinner! Very attentive staff. They took care of a minor issue with an ice dispenser right away too! If I ever get back up this way again, I would definitely stay here again. Thank you! June 25, 2014
Rated 4.0 out of 5.0 by Travel Very nice place. Over priced for family travel and middle class. June 16, 2014
Rated 5.0 out of 5.0 by great place to stay I am not a big fan of HI overall, but my agent put me in this property without my knowledge. Sure glad she did. The best HIE experience I have ever had. I'll request it next time. The only thing I didn't have was a fridge. I'll overlook that for the rest of the amenities. Great staff, fast and available internet, comfortable bed, quiet, great location to eateries and services. I'll be back. June 15, 2014
Rated 5.0 out of 5.0 by Best Holiday Inn Express yet This hotel is one of the best Holiday Inn Express that I have visited. Very helpful and competent staff. June 12, 2014
Rated 4.0 out of 5.0 by Casper business trip I enjoyed a comfortable and relaxing stay during my business trip to Casper, Wyoming. June 12, 2014
Rated 5.0 out of 5.0 by Transportation Manager The staff were top notch, very professional and willing to assist my needs. The room was very clean and quite. This is an excellent hotel to stay at in Casper. June 8, 2014
Rated 4.0 out of 5.0 by Hotel experience Rooms were adequate, but way over priced for what is provided. We had just come from Cheyenne at Little America and could not believe how reasonable their room rates were. Also, Casper rooms are higher than West Yellowstone for cryin' out loud. June 6, 2014
Rated 4.0 out of 5.0 by Friendly and comfortable Friendly staff, clean hotel, comfortable bed,. The breakfast food was cold and unappealing, which was disappointing. We have stayed at a number of Holiday Inn Express sites, and this is the first time the breakfast was not hot. June 5, 2014
Rated 5.0 out of 5.0 by Great Holiday Inn Express in Casper This was a fantastic Holiday Inn Express and I highly recommend it to anyone traveling in the Casper Area. June 3, 2014
Rated 5.0 out of 5.0 by What a great place to stay. Everything was exceptional! The beds were very comfortable and bedding was perfect. The sofa bed was very comfortable also. The breakfast had a good variety to pick from. Checking in and out was quick and easy. We would definitely come here again. June 2, 2014
Rated 4.0 out of 5.0 by Comfortable The room was very comfortable and clean. The staff were courteous and helpful. The rates were a little high but that seems to be the norm for Casper, WY. Overall, I would recommend this hotel. June 2, 2014
Rated 5.0 out of 5.0 by Great stay We had a great experience during our stay. When we checked in the room key machine was down, and although it was out of the girls control she was very helpful and did the best she could. The hotel finally fixed the problem and we had no other problems. Very friendly staff and comfortable quiet environment. June 2, 2014
Rated 5.0 out of 5.0 by Great experience Enjoyed the clean, comfortable and well appointed room, pool and breakfast areas. Will look for this property on my return to Casper. May 7, 2014
Rated 4.0 out of 5.0 by No Bonus Points At check in i was asked if i wanted 500 bonus points or the snack bag. I chose the points. I checked my account today and notices the Bonus points from Casper were input as 0. So i did Not recieve the points...just saying April 9, 2014
Rated 5.0 out of 5.0 by Great breakfast and cookies! Had an enjoyable stay. Great service, breakfast and overall stay. Will definitely come back when back in Casper. April 8, 2014
Rated 5.0 out of 5.0 by Remodel It was good to see some remodeling has taken place. March 25, 2014
Rated 4.0 out of 5.0 by Nice This is a nice place to stay. The room was very nice and the bed comfortable. The water was hot and the TV good. The only problem I had was I have a diesel pickup and it needs to be plugged up at night when it is cold. The night I was there it was about 2 degrees I found an outside plug and plugged my pickup up. The next morning the extension cord was unplugged. It took me over an hour to get my pickup started, I did not appreciate this. February 26, 2014
Rated 5.0 out of 5.0 by Clean & comfortable, with a great staff I travel for work every week all over the west. The Holiday Inn Express is a great value. It is clean & feels new, with a great breakfast. The staff is well trained and professional, they always greet me with a smile. I would recommend this hotel to anyone staying in the Casper area. February 23, 2014
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