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Rated 4.7 out of 5 by 97 reviewers.
Rated 5.0 out of 5.0 by Good stay in Castro Valley Nice, clean Hotel where everything works. Close to freeway and Bart. Can only recommend to stay at the Holiday Inn Exp. in Castro Valley if you need a stay in this area. August 23, 2015
Rated 5.0 out of 5.0 by An Amazing Experience My mother-in-law had passed away 3 days prior so it was a difficult time for us. We couldn't have asked for a better stay considering the circumstances. Our room was awesome, my brother-in-law stayed with us. Everything neat and clean. It lacked nothing. The continental breakfast was delicious and had such a variety of food. There was even an August special that you could get pancakes from I think 8pm - 11:30 or so. My husband was down there for that. He brought them up to the room to watch tv and enjoy his "snack". Everyone was very helpful. The young lady behind the desk at night helped me a couple of times with the computer and she didn't get upset with my many questions. We asked about places to eat and they gave us a list of different kind of food and restaurants. We asked for their recommendation and it was all wonderful. The very best part of staying was Shanon. Oh my gosh, she welcomed us, comforted us, and was on top of what was happening. She was so kind and inquired how we were doing and gave us encouraging words every time we saw her. We didn't know what her position was at the hotel because she was everywhere and she seemed to be there day and night!!! She was working behind the front counter, in the breakfast room, in the elevator taking a laundry basket somewhere. She never stopped working! We cannot say enough about her! All the employees were great. There was only 1 thing missing and that was a swimming pool, but there was no room for one. They did have a hot tub we used 1 night but a pool would have been the icing on the cake! August 21, 2015
Rated 2.0 out of 5.0 by Nice Our room was nice and had a comfortable bed and pillow. Towels were not replaced with clean ones one day. We were shocked when we went down for breakfast only to find out it was not included with our stay. So we choose to go to a restaurant not affiliated with the hotel. Valet forgot to bring our car around one day, other than that they did a great job. August 13, 2015
Rated 5.0 out of 5.0 by Great place for CV We had a hard time finding a good place in Castro Valley but the staff at this property were extremely nice and helpful. Rooms are comfortable and large, and the beds, pillows were very comfortable. August 5, 2015
Rated 5.0 out of 5.0 by Family visit It was located close to the family that we were visiting. it only took a few minutes to conclude our visit with our family to get back to the hotel. August 5, 2015
Rated 5.0 out of 5.0 by Good sleep I stay quite frequently at Holiday Inn Express' up and down the state of California for business. This hotel was typical of most Holiday Inn Express' that I have stayed at. Quiet room, comfortable bed, I felt safe and secure. Upon check in - the front desk was overwhelmed and not adequately staffed. Check in took longer than it needed to and with two hands full of luggage, brief case, etc., was frustrating. Upon check out, the front desk once again was overwhelmed, and the clerk was obviously not happy. Not a smile, thank you, have a nice day, or anything. He needed an attitude adjustment for certain! August 1, 2015
Rated 5.0 out of 5.0 by Excellent and accomodating front desk staff Everyone I encountered at the front desk was extremely accommodating and friendly. They went out of their way to meet my needs including providing me with extra toiletries I had forgotten, restaurant recommendations that were spot on, driving directions and a wine opener. I will definitely stay here again on business. August 1, 2015
Rated 5.0 out of 5.0 by Loved the pillows Loved the pillows so much I purchased some for home. The room was spotless....which is something that I really appreciate at a hotel. The attendants were very helpful and friendly. July 31, 2015
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