Rated 4.0 out of 5 by 74
Rated 4.0 out of 5.0 by Lisi2013 New and neat
Although this hotel is actually not in Palm Springs and it will take you several minutes do go to and fro Palm Canyon Drive by car, the hotel is brand new. It has a nice swimming pool and jacuzzi plus all standard comfort available in Holiday Inn Express. And, if you need washing and drying your clothes, there is an automatic laundry available for guest use!
November 26, 2013
Rated 3.0 out of 5.0 by SL97 Bed to hard and pillows were terrible.
We stay at the holiday in because the beds and pillows are consistent. In this case they did not meet the usual standard. We had 3 hard and one soft pillow and they were lumpy. The bed was so hard it made it difficult to sleep.
After they cleaned our room the housekeeping staff neglected to give us clean washcloths and left us with only one between the two of us. We would have called for clean ones but we came back to the room to late and did not want to wait up for them to deliver them. When we got up we wanted to get dressed and leave.
Otherwise the room and hotel were very clean and the breakfast was satisfactory as usual.
November 20, 2013
Rated 2.0 out of 5.0 by PismoBeachMama Not the best
We checked in on Thurs. night and I have to say, the guy was wonderful. I think my review would have been even lower if it wasn't for the African American gentleman who was working the front desk. We got to our room and it smelled terrible - like body odor bad. But it was late and we were ready to crash. The walls and floor thickness must be the bare minimum here because you can hear all the feet running around (little kids, maybe?? I don't know#. But every door slam shook the walls. On Friday morning, Saturday morning, and Sunday morning they put out the exact same food! Scrambled eggs, sausage, gravy, and biscuits. That's fine for 1 or 2 days, but 3 days in a row. Uhg! I talked to the front desk and they said that's what they do on those days because it's too hard to prepare the other choices with their weekend crowds. As a Platnium Priority Club Member, I don't think we'll be staying at this HIExpress again. :(
November 16, 2013
Rated 5.0 out of 5.0 by paluki awesome
i have always beeen satisfied with ihg hotels and this is one of theor properties that i would like to recommend, just one little thing to mention regarding housekeeping, i found a small amount of orange juice which was frozen in the sink,
i immediately spoke with domeone from the front desk and made a note of it, and she told me whe would notify the gm
i was happy to learn that when i came down to get coffee, a little while after reporting it to the front ddesk, the gm approahed me right away and was apologetic, asking me what could he do to make up for it, i was given the choice, move to different room, be given extra points, i politely turned it down just told him i would be fine
November 13, 2013
Rated 4.0 out of 5.0 by MommaMel Comfort for the CMC
We count on the consistency of HI Express hotels...this hotel met all of our expectations and needs. Super nice staff!
November 6, 2013
Rated 3.0 out of 5.0 by sdAMY Not the best Holiday Inn Express we've stayed at
Pros: The staff we worked with were helpful and friendly.
The pool area was nice as was the view.
Cons: Hotel common areas were dirty.
Not enough tables for people at breakfast.
Shower handle was not working properly so you either had a cold or scalding shower.
Bathroom sink didn't drain well (gross!).
Mattress was awful and bed squeaked every time you rolled over.
November 5, 2013
Rated 5.0 out of 5.0 by Bigtarget Brilliant
Great Hotel, staff very friendly and helpfull. Great view of the mountains from the pool
October 30, 2013
Rated 5.0 out of 5.0 by Judy41 Friendly Frontdesk Staff
This is a very nice hotel with a large pool area. The front desk staff were especially friendly and always greeted us as we passed by. We enjoyed the pool to just relax in the sun.
October 28, 2013