Rated 4.0 out of 5 by 74
Rated 5.0 out of 5.0 by JDL47 great service
staff found me an excellent room, I had a great breakfast, and would recommend this hotel in the future
October 24, 2013
Rated 5.0 out of 5.0 by SleepingBeauty Happy dad :-)
I booked a room for my dad and I and I must say I was impressed with this location. I compared it to other hotels and even some resorts around the same price and this one was the most modern looking facility. I felt very comfortable there and the staff was very helpful. The cleanliness of the 1st room we were issued was not up to par, so I called the front desk and they moved us to another room which was very clean... it was perfect :-) My dad truly enjoyed being there and was a very relaxing experience for him. I absolutely loved my stay there and will keep them in mind for a future stay with family.
October 23, 2013
Rated 2.0 out of 5.0 by camero VPRES
Could not use the TV in our room to receive the major channels, upon talking to the front dest is sounded to us that they had not paid their bill.
October 21, 2013
Rated 5.0 out of 5.0 by anntsinurpants Not bad
Came here for a couple days. The room smelled pretty old and wierd.. but other than that, everything was good :)
October 15, 2013
Rated 5.0 out of 5.0 by FREAKS44 Best
I had my whole Team stay at your Hotel it was the best even tho we where a bit roudey the people working there kept calm and made us feel at home. We will all be back next October for out Softball tournament again to this hotel . It's the best we have stayed in all 30 of us !!!!
October 9, 2013
Rated 4.0 out of 5.0 by Donnamac re: nice room and good location
My husband & I were pleasantly surprised by the spacious room ,comfortable bed and the great service of the staff. The free breakfast was a nice addition to our stay. It was nice to have the pool with towels at an arms length, and the spa was nice after the long day in the desert. I would stay at a Holiday Express again, no problem! The hotel was in a good location near several nice Mexican restaurants.
October 3, 2013
Rated 5.0 out of 5.0 by CurleySkit Great stay
The rooms were spacious, the breakfast was ample, the pool area large with nice view of the mountains. We enjoyed a very nice weekend at the Holiday Inn Express. Great value for the price. Convenient location. Very clean rooms and comfortable beds.
October 2, 2013
Rated 5.0 out of 5.0 by schechter68 Comfortable stay
The room was clean and neat. The pool area was very nice. The only thing I would recommend was better coffee and for breakfast add bacon.
The staff was very friendly.
October 2, 2013
Rated 5.0 out of 5.0 by Patrick4 Great service and staff.
Thanks to Mara and Eva for all the information they gave us. They took care of all the problems that we notify them of. I told Wayne at check out time that the beds were sagging, on the side by the table.
October 2, 2013
Rated 5.0 out of 5.0 by Locolocal Always a pleasure
The staff is so attentive , welcoming, and actually the nicest staff of any hotel I've stayed at in the Palm Springs / cathedral city area. Each staff member greets and welcomes me by name and they are always able to help in anyway they can. Excellent customer service and make my stay every time.
September 13, 2013
Rated 5.0 out of 5.0 by Clsyldy Home Away From Home
This has been our home away from home for the past eight years. My sister and I traveled to CA every 4 - 6 weeks for the first 4 years, then every 3 - 4 months for the next 2 years and about 3 or 4 times a year for the past 2 years. We had family business that required us to spend time out there. Marea and Eva were the best two friends during our whole stay. They made sure everything was good and were always so nice to us. We had a lot of choices of places to stay but that was always home.
We have used other Holiday Inn Express properties throughout the US and have always found them to be wonderful. I am a Priority Club member.
September 13, 2013
Rated 5.0 out of 5.0 by RoniV You Will Love It
Holiday inn was an outstanding place to stay at for the family. The girls loved how we got there early and they had the whole pool to themselves. One thing they hated was that on another day a guest told them they couldn't splash. Helloooo you are at a pool (with water) and kids as well as adults are going to splash and get you wet, if you don't like the splashing but just want the sun they have a huge section where you are a few feet away from the water which was right by the towel rack..
I requested the 3rd floor and was accomdated with no questions asked. All staff was friendly and mind.. Thank you staff. We will definitely return and recommend to anyone.
September 8, 2013
Rated 5.0 out of 5.0 by cajachi Keep up the good work
The staff was very accommodating letting me change one day over as my travel had moved to one day after. All service was excellent. Thank you and keep up the great work.
September 6, 2013
Rated 5.0 out of 5.0 by qtruong A great Service for a fair Price
I had an errand to do in Catherdral City at the weekend, so I chose to stay at this Holiday Inn Express Again. I have to admit that the quality of service was the same as before. The staff were so nice that made you really feel a warm welcome to be there. Please keep up with the great work, and thank you very much for your excellent service.
September 5, 2013
Rated 5.0 out of 5.0 by dpcricket Enjoyed our stay.
Front desk Lady was verrry pleasant and accomodating. We had read prior reviews about staying away from rooms adjacent to exit doors and doors leading to the pool area as they were somewhat noisy. (Great advice). Our room was on the 2nd floor and very clean/comfy and pleasant, Breakfast was plentiful and good for a freebie. Only issue (and not the hotels fault); was parents using the jacuzzi as a kiddie pool for their small children so it made it impossible to sit in and relax and unwind. Our KS Suite was equipped with a jacuzzi tub, but it did not work. BUT for the $$ (w/AAA discount), it was worth the price and we would(will) certainly consider staying here again when we're in town.
September 5, 2013
Rated 1.0 out of 5.0 by Pclabough Cheap box spring mattresses. Very uncomfortable
The room could use some upkeep from the hole in the carpet to damaged walls. The worst thing about this stay was the cheap mattresses. I would of had a better sleep sleeping in the car. These were the real cheap mattresses that sqeak every time you move and you can feel the metal springs as you try to get comfortable. Horrible nights sleep but it was very late so we just delt with it. I won't be returning.
August 27, 2013
Rated 5.0 out of 5.0 by TibetanJourney Great place to stay!
Our family and friends were in Cathedral City for my brother's memorial. Our stay was excellent! A special thank you to Eva at the front desk. :) It was a pleasure. My only suggestion would be if the pool and hot tub hours were from 7 am to 11pm instead of the current hours of 8 am to 10 pm. The pool and hot tub were icing-on-the-cake though! Thank you:)
August 9, 2013
Rated 5.0 out of 5.0 by SusanK I will book again
The bed was comfortable. Staff went out of their way to accommodate my needs. Great place to stay and was less expensive than I had planned.
August 9, 2013
Rated 5.0 out of 5.0 by BRPTM Excellent Customer Engagement
Very impressed this was very personal and as a platinum member was offered a room upgrade. Very impressed with the room and view to the mountains and swimming pool. The team member organised adjoining rooms for my whole family.
It was very busy in the morning. I did like the choice of coffee, some of the best i have ever had on my trips around the USA. Try the " Fancy " a really good coffee.
We had an extended checkout.
All the team members here have been very nice to us and have way exceeded the expectations I may have had.
August 3, 2013
Rated 5.0 out of 5.0 by AmericanRiverGuy Friendly staff and service...
The registration staff and service employees are exceptionally friendly and go out of their way to make your stay as comfortable as possible.
August 2, 2013
Rated 5.0 out of 5.0 by sublteenergy Excellent staff
We were staying at the HIE because we were doing a 4 day show which we were able to drive to. So we brought food with to keep our expenses down with HIE having a microwave and Ref.
Eva the desk clerk was very friendly and went out of her way to make sure I like the room and would be in a quiet spot as a softball team was coming for weekend.
So she suggest a room that was excellent except I didn't look for microwave as I Assume it can with one , my fault I didn't check details for this hotel. So no rooms except suites had microwaves. After explaining we had all this food with, Eva with approval of the on duty manager upgraded us to a suite with no extra charge and everything had a happening ending thanks to Eva.
This is the kind of service that keeps me coming back to HIE.
July 26, 2013
Rated 5.0 out of 5.0 by Kazzasmitt A great stay at Cathedral City
This HIE is fabulous !!
We were made very welcome and valued from the moment we walked in the doors until we left a couple of days later.
Very clean and modern rooms, fab pool and views over the mountains and great staff and management!
We sat by the pool, on really comfy loungers and watched the sun set over the mountains, priceless!!
Eva, on reception, is a real diamond. She was so helpful with local knowledge and gave us tips on things to in the area. (Which we did, and were great).
We met Charles, the manager, who made himself known to us (a nice touch) he is credit to the hotel and made our stay very special, he went the extra mile to ensure we felt valued as repeat customers.
We finished a 5 week tour of the USA with a couple of nights at this hotel and are so pleased we did!
We will definitely return !!
Thank you Eva and Charles for looking after us.
July 9, 2013
Rated 5.0 out of 5.0 by Cletes55 Great place to stay
The hotel was very clean and comfortable. Everything in the room was in working order and functioned well. The location is central to everything in the Palm Springs area.
The hotel was good value for money.
July 5, 2013
Rated 5.0 out of 5.0 by SisterD What a great place to visit
Eva is probably the best employee of HIE that I have had the pleasure of meeting and dealing with. She is so upbeat, so helpful and generous. She knows her job very well. She knows the area very well. She obviously likes her job!!!! Ten plus, plus, plus for Eva on the evening shift.
The beds are a bit uncomfortable, but the location was great for our needs. Unfortunately there was never enough time in the day to take advantage of the pool or hot tub. Maybe next time.
June 17, 2013
Rated 5.0 out of 5.0 by hillsong Great Staff and Nice Room
Eva at the front desk was so helpful and nice - she recommended a great place to eat with live music and dancing, as well as a place to rollerblade! The rooms are well set up and clean, breakfast is good. Overall a great value for the Palm Springs area!
May 24, 2013
Rated 5.0 out of 5.0 by sozo No complaints
Everything was great, from the beds to the breakfast.
I stayed 3 nights and was pleased.
May 22, 2013
Rated 5.0 out of 5.0 by JeffaH Great staff, service and quite comfortable rooms.
The check-in counter staff was very helpful in finding restaurants and things to do in the area. The large pool area was very nice and uncrowded.
May 20, 2013
Rated 2.0 out of 5.0 by travelsalot55 Ok room, horrendous Internet, wouldn't eat breakfast there
Room was ok, good size. The Internet access was horrendous, it alternated between a dropped connection and no connection. I chose to eat breakfast at a breakfast place next door to the hotel because I didn't like the selection at the hotel. I thought the room was overpriced for the value received.
May 10, 2013
Rated 5.0 out of 5.0 by Anakin Great Hotel
I styaed there only one night, but i had a wonderful experience. My room was upgraded to a suite, the service I received was very friendly and professional, and the overall stay was enjoyable.
May 6, 2013
Rated 3.0 out of 5.0 by musicxox Stay
I have stayed here before, was very disappointed that the rates were substantially raised, the breakfast hours end at 9:30 on Saturday AND Sunday (so much for sleeping in and relaxing if you want breakfast which is part of the price paid for the room).
We came for the Stagecoach festival, the hotel was full of other concert goers, so they know we come in late and would like to sleep late, then have breakfast and go to the concert; it would be nice to have a 10 or 11 breakfast. It also would be nice if the rates hadn't gone up about 30%; rates were too high for a hotel like this.
May 6, 2013