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Rated 4.3 out of 5 by 157 reviewers.
Rated 2.0 out of 5.0 by Hard to sleep due to the noise. Some of the staff members were extremely helpful and kind. We had a problem during the night with several young unsupervised children running up and down the hallway loudly talking after midnight. The night clerk answered the phone after many rings and I showed him the room they were in. He did not attempt to knock on the door but went downstairs. The children came out again for a short period. Other customers also opened their doors. The next morning the night clerk told me he had called the room but no one answered so he did nothing further. I was promised my IHG points in return for the bad night's sleep. They have never been returned to me even though I called IHG to inquire and they promised to take care of it. The bed was comfortable, the free breakfast was very average. The dining area was vey, very nice. The bedroom doors do not prevent every sound from coming into the room. We will stay at another hotel the next time that we are in the area. January 22, 2016
Rated 4.0 out of 5.0 by Overall very good Staff is great, room smelt smoky, everything was clean, pool is great, breakfast is ok. January 13, 2016
Rated 2.0 out of 5.0 by Great service, horrible smell and bed The room smelled really bad (body order, smoke, stale) also a horribly hard bed that left us with back aches. Also where our room was it was located across from the cleaning people room. We had a late check out and did that because we came to Dallas for a funeral and where up till 3am with the family. The next day around 11:00am the cleaning crew where screaming up and down the hall, and the smell of clorox was overwhelming coming into the room. They also knocked on our door closet 12:00 which wasn't a problem because we where up but had we not it would have been a inconvenience due to us getting a late check out and i would have thought that the cleaning crew would know what rooms did and did not have late check out. January 3, 2016
Rated 5.0 out of 5.0 by Great stay Love to come to this hotel every time I visit cedar hill January 2, 2016
Rated 5.0 out of 5.0 by Another nice place As you have come to expect Holiday Inn hotels this one hits all the points. I would return again with no reservations. December 4, 2015
Rated 5.0 out of 5.0 by Clean and comfortable I had a good nights sleep. It was clean, quiet, and comfortable. Internet wasn't so good. My connection kept dropping on my laptop and Ipad. Other people had the same issue and it was slow. December 1, 2015
Rated 5.0 out of 5.0 by great stay We were visiting relatives for Thanksgiving and stayed a few nights at this hotel. I was greeting promptly and friendly, check in was fast. Room was clean and well managed. Noise level was minimal. We all slept comfortably. Breakfast was good with plenty of choices. Location was excellent. This will be our hotel every time we visit Dallas November 30, 2015
Rated 5.0 out of 5.0 by Awesome place to stay! This was a wonderful stay everyone was very attentivbe and friendly. November 30, 2015
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