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Rated 4.3 out of 5 by 81 reviewers.
Rated 5.0 out of 5.0 by Great getaway The staff was most accommodating and the hotel itself was superb. We had a wonderful visit. October 23, 2014
Rated 1.0 out of 5.0 by Appearance good. Beds not so much. The exterior of the building appears nice. However, the volume in the hallways is loud and the beds are aged and very uncomfortable. If you are able to choose another hotel in the area - I would recommend checking into those. I was not impressed with this location. October 20, 2014
Rated 5.0 out of 5.0 by comfortable bed I enjoyed the soft bed. I slept very comfortably those two nights. October 15, 2014
Rated 2.0 out of 5.0 by No cumplio mis expectativas Demasiado ruido e iluminacion en el cuarto si se quiere descansar. Limpieza no cumplio mis expectativas. Variedad del desayuno y acomodo deficientes. October 15, 2014
Rated 5.0 out of 5.0 Great Stay and Outstanding Service I personally would like to thank the Manager Priscilla would saw after all of our needs as tit was a large group of us there for my daughter’s wedding and the manager made sure we had everything we need and my entire family was so satisfied with our stay. I also have to mention two great staff members in the kitchen Dora and Luz; they both were so nice and always will to go the extra mile to serve our guest. Finally I must mention one other person and that would be Roselia. She was the ultimate professional and each one of these members your company should be very proud of and give each one of these outstanding personnel members a bonus. The manager Priscilla should be considered be considered for a management position because she made it all happen and just was so professional to everyone. Thank you and as always Peace and Blessings Mr. Benton October 12, 2014
Rated 5.0 out of 5.0 by Excellent Customer Service The staff was very friendly and helpful in accommodating our need for a tentative late checkout. This is always a bonus during softball tournaments when you don't know what time you will finish! Thank you for understanding and assisting with our needs. October 11, 2014
Rated 5.0 out of 5.0 by Great Service and Clean Rooms Due to a mix-up in my previous accommodation plans, I had to book my stay at the Holiday Inn Express - Cedar Hill at the last minute. I am so glad that I did! The hotel staff was very friendly and professional. The room far exceeded my expectations. I was traveling by myself and I felt safe when I returned to the hotel during the night. I would definitely recommend this hotel to everyone. September 30, 2014
Rated 5.0 out of 5.0 by Great place to stop at the end of a long day. Clean, great staff, beautiful lobby and great room... everything was very nice. September 24, 2014
Rated 4.0 out of 5.0 by express stay when working in the area, I prefer HI express to the others in neighborhood September 19, 2014
Rated 5.0 out of 5.0 by nice hotel and friendly staff I traveled a lot in this area in the past. It was the first time to stay in this hotel. This hotel is relatively new and in good conditions. The staff were friendly and I had a comfortable stay. The breakfast is ok or good. September 9, 2014
Rated 5.0 out of 5.0 by exceptionally comfortable bed and friendly staff My stay at this hotel met all of my families expectations and more. I had absolutely no problems at the hotel and enjoyed every aspect of my visit. There was a large group of us staying at the hotel as my brother was getting married. I would definitely recommend this hotel in the future. September 9, 2014
Rated 5.0 out of 5.0 by Great Stay Friendly staff! Staff goes above and beyond! Great breakfast as always.Great location. Plenty of restaurants near by. I'll always come back. September 4, 2014
Rated 5.0 out of 5.0 by Awesome Stay Was tired, got into town close to midnight and the ease of check in got me to my room right away! When I realized I had forgot my toothbrush, the staff was ready to hand me one! Very pleasant people to deal with!! August 28, 2014
Rated 4.0 out of 5.0 by nice bed,quiet room and good breakfast nice hotel and good location for Cedar Hill. Close to downtown. Also quiet room and bight great room for breakfast. August 27, 2014
Rated 5.0 out of 5.0 by great service was very clean ,place to stay almost like home . Holiday Express is my new home away from home August 11, 2014
Rated 4.0 out of 5.0 by Nice hotel close to shopping and restaurants Our stay was good. The room service did a good job, but was reluctant to do more than what was required of them. July 23, 2014
Rated 2.0 out of 5.0 by No hot water Hotel was ok but I reported no hot water in the bathroom sink (shower had hot water) on day one and on day two it was still not fixed. Other than that it was Ok July 15, 2014
Rated 5.0 out of 5.0 by Home away from home! traveling for years and have never had such an experieance like this one. From the moment you walk in you are welcomed with a smile and fresh fruit water. Each staff member that i have came in contact with are very friendly. They treat you as if your family. They go above and beyond for you. The hotel did seem to be full and did have a to call the front desk about someone being loud in the hall. Less than five minutes I see Mike the night audit directing them to a room. Breakfast was great and seen every employee working to to keep the hotel clean. I will diffantly be back soon. July 11, 2014
Rated 5.0 out of 5.0 by Top notch We stayed here during a baseball tournament and the hotel was a great place to go to after long days in the sun. The rooms were very clean and updated. Everything you could possibly need was in very close proximity to the hotel, including a nice mall. The staff was very friendly with fresh lemonade and a snack available for their guests at the front desk. The bed was a little firm for my liking but no big deal. I like a hotel that offers you a free hot breakfast and this one had a very nice selection. If I'm in the area again I will definitely return. Thank you for a pleasant stay. July 9, 2014
Rated 5.0 out of 5.0 by Overall stay Although we were late arrivals, as our plane did not get in until after 9:30, our stay was great. The room was very clean and well supplied with the things we needed and also things we did not necessarily need. Upon arrival we were greeted very cordially and made to feel right at home. We missed breakfast the next morning as we thought the ending time was 10am, but the person in charge of dining clean-up was nice to help us with bagels, coffee, and yogart. They were very accommodating. We definitely will use this facility again. The Taylor/Williams July 9, 2014
Rated 2.0 out of 5.0 by A horrible expierence I hosted my family reunion at this particular location and found out that not only my reservation was messed up, but my uncle which had traveled from Oklahoma, reservation was also messed up. Upon check in we were told that our king size suites were not available, and no other rooms were open to accomadate the third family member that was present with both of our families. This created many issues. Secondly the elevator stopped working and my room was on the third floor, and lastly I feel that becasue multiple family reunions were being hosted at this location, this caused room shortages and chaos during a very special event. July 9, 2014
Rated 2.0 out of 5.0 by Short handed and no eleavator Staffing was short handed and eleavator was out of order along with all soda vending machines. June 30, 2014
Rated 5.0 out of 5.0 by Great front desk service Front Desk gave great service. We decided to stay an extra night at the last minute and this was made very quick and easy. We are light sleepers and we let the front desk know and they made sure we had a quiet room and it was great! June 25, 2014
Rated 5.0 out of 5.0 by Outstanding Customer Service Will definitely stay at this hotel again. Great experience overall. June 23, 2014
Rated 5.0 out of 5.0 by Recent stay Very pleasant stay, comfortable room, friendly staff and convenient location. June 10, 2014
Rated 5.0 out of 5.0 by Great stay Clean, quiet, comfortable, reasonably priced. Friendly staff; great breakfast bar June 3, 2014
Rated 5.0 out of 5.0 by Convenient location and friendly staff We stayed at this hotel for a basketball tournament. Everything went according to plan: check-in and checkout were a breeze, the complimentary breakfast buffet had ample food and beverage options, the room and lobby was clean, and the staff was friendly. May 28, 2014
Rated 2.0 out of 5.0 by Great Hotel -- Clean, confortable and well groomed. The hotel was clean and well groomed. Friendly staff for the most part except -- The front desk staff (Carolyn) who was not so friendly - not even a smile. She appeared stressed and pre-occupied during the check-in or just plain angry. The internet access code provided read as "invalid code". I was told to come back at mid-night for a new code because the hotel internet was full??/ Never heard this before. The guest above my room must of left their children unsupervised as until 1AM there was loud jumping/flipping noises, like they were jumping from bed to bed - kids! The front desk told me they made a call - but it never stopped. It restarted again at about 9AM. I can not hold Holiday Inn responsible for this. Overall, the hotel experience was Good to Good. I would recommend this to others guest, just do not stay on the first floor and stay on the up when you meet Carolyn. Be real nice to her and she might be polite and provide exception customer service. May 21, 2014
Rated 5.0 out of 5.0 by Excellent Staff I traveled over 450 miles on the day i stayed for my fathers memorial ...I arrived very late but the night auditor waited for me to arrive and had my room keys ready when i arrived...all i had to do was get in my room and get some rest...Thanks May 11, 2014
Rated 3.0 out of 5.0 by Cleanliness I felt that the cleanliness of my room was questionable. I found a tissue placed in the door peephole inside the room that I assume the previous guest had left. When scanning my room it seemed that the lamp shade on the end table next to the bed was a little dingy and spotted. I also noticed an ant crawling on my mattress. It made me question how clear was the room overall. Had all the bedding been changed? Had the surfaces and handles been wiped down? Had the carpet been cleaned recently? May 8, 2014
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