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Rated 4.3 out of 5 by 95 reviewers.
Rated 5.0 out of 5.0 by Great place to say in Cedar Rapids I've never really had a bad experience at a Holiday Inn or Holiday Inn Express hotel. This was no exception. Everything was great! Will stay again when passing through Cedar Rapids. August 7, 2014
Rated 3.0 out of 5.0 by Handicapped Accomodations The staff was very helpful, but the room left a lot to be desired in the way of ease of use. The bathroom was not conducive to ease of use. There was no mat in the shower to help prevent slipping, no place to sit to dry feet and the counter top was too small to accomodate my cosmetic bag.. At breakfast, there were no knives, so we inquired and were told they had run out. The lady in attendance made an attempt to find one, at least. August 7, 2014
Rated 5.0 out of 5.0 Excellent Excellent, Excellent, Excellent, Excellent, Excellent. August 4, 2014
Rated 5.0 out of 5.0 by Great Place to Stay In town on business... Great place to stay while in Cedar Rapids Iowa August 1, 2014
Rated 5.0 out of 5.0 by nice property Marlonya (staff member) was very accommodating during my visit. The whirlpool was out of service the whole time I was there........nonsense. July 31, 2014
Rated 4.0 out of 5.0 by Great Loction But No Up To HIE Standards This is a great business location for business but the facility is not up to the highest HIE standards. The rooms are well prepared and comfortable. Staff at check in was one person and 8 people in line. The individual checking people in was obviously new and very slow. Made keys for three people all of whom returned them because they did not work. Breakfast was just OK with the eggs burned on the edges and a minimal supply of food. What is billed as the great room is not a great room. The breakfast area is part of the lobby and a vey wide hall. Seating is limited and when the hotel is busy seating can be a problem. It is obvious this is an another brand of hotel taken over and remodeled as it is not a typical HIE. It is a great business location but needs some management attention to get the facility up to standard. July 26, 2014
Rated 5.0 out of 5.0 by Great Service Great front desk staff! Responded promptly, room clean, halls clean, breakfast good! July 24, 2014
Rated 4.0 out of 5.0 by Room was clean and comfortable. Staff was friendly and helpful! I enjoyed my stay at this Holiday Inn Express. Staff was friendly and met my needs quickly when asked for help with phone, interenet and to clean room and equip with more towels for my two night stay, Downfall: I am an IHG Member and when I asked about getting the free upgrade at check in, was told I was already upgraded. I had already asked for a king size bed so not sure what my upgrade was. A person in my group asked and was given a suite. Staff is not knowledgable about getting internet hooked up, but does give you a number to call and deal with getting it done. Was disappointed when I got home and called about using my one free night stay and getting reimbursed and found it isn't any good until I do my staycation next year. Did enjoy the hotel and my stay. Would still recommend others to stay here too. July 16, 2014
Rated 3.0 out of 5.0 by Recommend with reservation I would stay here with reservation. it would have to be for a very good price. This is an older poorly built building that has been renovated very nicely. What can't be renovated is the actual building structure. The room floor sounds hollow when you walk, which translates to being able to hear all of the foot steps on the floor and hallway on the floor above. I would ask to be on the top floor. I could hear people running and walking above us from 12:30 AM to 3:30 AM. I did not sleep well. The bed also looked comfy but was not solid or dense. If your partner turned over, the bed jiggles and bounced. Breakfast was average and in a very very small tight area. This building was built before the popularity of included breakfast. The room looked very nice and were very clean. July 9, 2014
Rated 5.0 out of 5.0 by Best customer service The staff are awesome. They remember you, what you like and make it happen. The hotel manager is terrific and her staff follow suit. I have been here for several weeks now due to work and they have made being away from home much easier. This location is where I stay whenever in Cedar Rapids. July 7, 2014
Rated 4.0 out of 5.0 by Holiday Inn Express Review This hotel is everything you expect from this brand and chain. The hotel was clean and updated and the staff was nice and professional. However, I typically have a refrigerator and microwave in my room and I did not. I typically travel for work and prefer to have the ability to eat in my room. Also, for me to use this hotel in the future for leisure travel, it would need to be pet friendly and it is no. July 2, 2014
Rated 5.0 out of 5.0 by Great place to stay Above average shower, front desk service and room comfort. June 25, 2014
Rated 3.0 out of 5.0 by This year - not so good I have stayed at this property many times for the past several years and have loved the hotel, staff, and location. This year we had a slew of problems we have never encountered here before. Upon arrival we were given a room that was not at all ready, no sheets, dirty bathroom, no towels, etc. I reserved a room with a microwave and refrigerator and this one did not have them We were eventually given the correct type of room, but only after a lot of "room juggling". Also after our second night a guest had gotten sick in the spa and the pool area was closed for the majority of our stay, the kids only were able to enjoy swimming one day previous to the incident. My kids love their spa and pool and were unable to swim during the majority of our stay. Work room equipment was clean but was broken only 2 machines worked and we were kicked out by a rude guest. My oldest daughter is a Tennis player and she was using the equipment and apparently this guest thought since she was a teenager that she was "playing" on the equipment. June 23, 2014
Rated 2.0 out of 5.0 by Rewards nights not that rewarding We were in town for a friend's wedding. We were travelling with our 13 month old daughter and had requested a fridge for her meds and food. The fridge was tiny and filthy. Mini fridges are small I get that, but we could barely fit what we needed in there (after I scrubbed it out). Every time we'd get her down for a nap someone would bang on the door. First it would be housekeeping and then it was someone checking up on the new housekeepers. My daughter didn't nap. Because housekeeping kept coming during nap time I think the room only got cleaned (trash emptied) 1 time. The rest of the time we had to go ask for fresh towels. Our keys didn't work. I had to keep going to the desk to get them re-setup. That was a huge pain because we were carrying our daughter, diaper bag and about a billion other things. The elevator stunk because of it's location to the pool. The breakfast area was tiny. We could barely fit a stroller or highchair at our table without being in everyone else's way. I was led to believe there was laundry facilities on site I could use and had packed accordingly but there wasn't anything we could use. My daughter's dress from the wedding was ruined because I had to wait to get it cleaned. Several other outfits of my daughters are stained because I couldn't wash right away. We had a stinky trip home! Having been to Cedar Rapids many times there are many other places that I would PAY to stay at before using rewards nights here again. Which is sad because usually we have a good time at HIE. June 20, 2014
Rated 5.0 out of 5.0 by Stay here you will not be disappointed This is an excellent Holiday Inn Express.! I have stayed at this hotel three times in the past 6 months. Each stay has been excellent! June 12, 2014
Rated 5.0 out of 5.0 by Great place Everything was clean and worked. Great place at the right price. I recommend this place and will stay there again. June 9, 2014
Rated 5.0 out of 5.0 by Nice Everybody was pleasant, room clean, just a good visit overall. June 8, 2014
Rated 1.0 out of 5.0 by Only stay here if you must and they are not overbooked They changed our reservation without our consent and moved us from a room with two queen beds to a room with a king and a sofa sleeper. There were three adults in our party and no one wants to sleep on a sofa sleeper. The hotel was fully booked and the front desk staff was rude. They did nothing to make our accommodations better. To top it off they brought king sized bedding for the small full-sized pull-out and just handed it all to my wife to make-up the bed. When I advised that front desk that we were platinum members with IHG, the poorly-trained non-customer service from desk staff indicated that this was an award night. I believe that the whole purpose of the IHG awards program is to occasionally use award points for a room but that does not take away our platinum status. May 31, 2014
Rated 3.0 out of 5.0 by Squeaky bed and obnoxious manager The 2 queen beds in this room both had squeaky box springs and headboards. Any movement in the bed set up a noise guaranteed to wake up the user and probably the people next door. The room was clean and well kept. The short-haired female manager (I don't know her name, and don't care to know) needs to learn who are the most important people in the world, and exactly how they are to be addressed. She is clearly not interested in solving problems, only making excuses which are not her fault. Just blame the other guests! This was my third stay at this property - next time I will be looking at the competition. May 30, 2014
Rated 5.0 out of 5.0 by Business Travel Stayed at this hotel many time in the recent year. Each time, the staff was very friendly and helpful than most other hotels I stay at. Rooms seem to always be clean. Pool and Hot tub are never crowded and very clean. Exercise room seems a bit small however, can't get more than 2 people in there. There is no Microwave in the Breakfast area, which seems odd, running back to my room to heat up food/coffee is a slight annoyance. May 14, 2014
Rated 5.0 out of 5.0 by Excellent Value and Excellent Experience I was very please overall in every aspect of this property. I would highly recommend this location in Iowa. The value for what we got was awesome May 14, 2014
Rated 5.0 out of 5.0 by as expected I stay at this property often for my work. Again, I had a comfortable stay. If there is ever any question/concern the staff immediately assist. I stay at hotels about 3 weeks out of the month and at this location, the staff always strive to make me feel comfortable. I already have my return visit booked! May 12, 2014
Rated 5.0 out of 5.0 by As it should be This property meet my expectations of a HIE property. I will be staying there again. April 28, 2014
Rated 3.0 out of 5.0 by Pool was freezing Room was clean, would have liked a refrigerator in room but that was extra $$. Continental breakfast was very good. Front desk very friendly, The biggest dissapointment was the pool, it was freezing cold. My 2 kids (5yr and 3yr) , who will swim most anytime, didn't want to go in pool. Really ruined our night as this is all the kids look forward too. Unfortunately, I wouldn't recommend this hotel to anyone with little kids who want to go swimming. April 28, 2014
Rated 4.0 out of 5.0 by Soccer Stay Stayed recently for a weekend soccer tournament and while I was not impressed, I was not disappointed. The hotel is starting to show some age. The pillows in our room where flat. The hotel was a little noisy due the kids running up and down the halls, but by 10:00 pm it had quieted down. April 21, 2014
Rated 3.0 out of 5.0 by Great stay for the money Hotel is clean and staff is friendly. The TV channels are not very straight forward. Bed is comfortable and room is quiet. April 21, 2014
Rated 5.0 out of 5.0 by good location Everyone was friendly, room was clean, quiet, liked the chance to get free soda. April 14, 2014
Rated 4.0 out of 5.0 by Good stay It was a good stay. Beds where on the firm side but not hard. (I like soft) Breakfast was ready early witch was a plus. Only real let down was No recognition for being a rewards member, but that's a small thing. April 2, 2014
Rated 3.0 out of 5.0 by Staff made the different The staff made the different. We were there during construction and never heard a word/machine. Very small eating area. Limited selection for snacks items. Overall, I would stay again. March 30, 2014
Rated 5.0 out of 5.0 by clean and comfortable room I really enjoyed the new pillows. They are very comfortable. As always, the staff was awesome, room clean and enjoyed my breakfast. I would recommend the stay for anyone and look forward to my next vist! March 24, 2014
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