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Rated 4.2 out of 5 by 149 reviewers.
Rated 5.0 out of 5.0 by Overall Experience Overall the facility and staff were excellent and I will be a repeat customer. The only area that I wished was better, was some more variety in the fruit that was available at breakfast. Every day it was limited to 2 easy to serve items: apples and bananas. Health needs limited me to only one. The refrigerator in the room enabled me to solve that problem. July 2, 2014
Rated 5.0 out of 5.0 by Stay here all the time on LI. very positive experiences We stay at the Holiday Inn Express everytime we come up to Long Island. Our experiences have been all positive. The only negative that we have is the breakfast. The food seemed to be stale and not fresh. This is the first time this has happened to us. The omlette was horrible. But overall we had a very positve experience. June 29, 2014
Rated 5.0 out of 5.0 by Great service Staff was professional and attentive. The facility, both inside and outside was neat and clean with ample parking. Quiet with a secluded feel, as it was set back far enough from the main road so traffic noise was not an issue. The room and bathroom werre very clean. The breakfast bar provide ample selections to meet your basic needs. Snacks and beverages were available for purchase at check-in. Ample supply of USA Today. June 28, 2014
Rated 3.0 out of 5.0 by Comfy room and less than personable Desk Agents The hotel was very clean and the room was comfortable, but the Desk Agents were less than personable upon check-in. Sometimes a guest needs a simple acknowledgement of their presence in front of you obviously awaiting check-in (with bag in hand, etc.). Understanding that you are busy, but the guest does not adhere to that knowledge right away, we are a guest and this is the hotel we chose...acknowledge me and I will acknowledge your hotel next time. A simple "How are you? or I'll be with you in a moment" is more than suffice. June 26, 2014
Rated 4.0 out of 5.0 by More amenities than usual I was pleasantly surprised at the size of the room. I didn't realize we would have a couch area. I also was impressed that there is a pond/landscaped area outside as overflow eating area. I also liked that one of the nights we were there, they offered a reception with free beer/wine. Some nights there was free popcorn too. I've also never seen sports amenities at a Holiday Inn, but there was a basketball court and baseball diamond in the back. The only negatives we experienced was I was disappointed not to receive my welcome bag as an IHG Rewards Club member. I mentioned this the next day, and the desk clerk didn't really acknowledge it. She was swiping a new key card, and I forgot to mention it again before I left the desk, so I never got it. The other situation to be aware of: apparently you can have dogs at this hotel. There was a small dog in the room across from us that had the high-pitched constant barking every time we walked by or when we opened our door. I love dogs, but I just don't know if I want to hear the constant bark in a hotel. June 26, 2014
Rated 4.0 out of 5.0 by room and service very nice The coffee was mediocre and juice was watered down. The food was good and the room was very nice and quite adequate for our needs. The staff was friendly and courteous. It was a convenient location for our purposes and other members of the family were also staying there. we were able to have breakfast with friens and family. No one rushed us out. Overall a very enjoyable stay. The rewards points made it a lot more affordable. June 25, 2014
Rated 4.0 out of 5.0 by Fairly nice hotel, but wifi internet very disappointing I was disappointed by the internet service in the room which was basically unusable for me and another member of my party in another room. Aside from that I felt the rooms were very nice. The air conditioning was really great. The TV selection was limited and many channels were analog for some reason. The bathroom was very clean, well lit and about all I could ask for. The staff was friendly and the common areas clean and kept up. The buffet breakfast was just OK with some sense that corners were being cut. Overall I was satisfied, but if I had needed the internet for business purposes, I would have been upset. June 22, 2014
Rated 5.0 out of 5.0 by Great service and comfort the location is great. Business takes me to the area frequently. Always a great experience. The hotel is always clean. The breakfast room is comfortable, clean with a variety of food items to choose from. The staff is always helpful, pleasant, and courteous.. The exterior of the building is always clean, maintained and lovely. The lobby is attractive and pleasant to the eye. All in all a great place to stay. June 13, 2014
Rated 5.0 out of 5.0 by The Best! We stayed 2 weeks at this location during a family member hospital stay. The staff was great, the room was really quiet too. I never heard people outside my door even though the hotel was full. June 12, 2014
Rated 4.0 out of 5.0 by Nice bed and staff I've stayed here many times. This time was the 2nd time I got an upgrade to a suite (thank you) and I really enjoyed that. The rooms are spacious, beds very comfy. Wish the towels were the thick fluffy ones but they weren't bad. The breakfast is standard though I'll say again, I wish they'd stop using plastic and styrofoam, so wasteful. Overall a good stay. Thank you. June 9, 2014
Rated 5.0 out of 5.0 by Wonderful, friendly staff! The staff at the HIE make this stay excellent! The grounds are well maintained--beautiful flowers. The common areas are very clean and comfortable. June 9, 2014
Rated 2.0 out of 5.0 by Holiday Inn Express Stony Brook-Long Island We would not stay at this particular location again. June 3, 2014
Rated 4.0 out of 5.0 by Too expensive For the money we made, felt like, should have gotten better rooms. June 2, 2014
Rated 5.0 out of 5.0 by clean and comfortable staff was excellent and hotel was well maintained. lots of nice little extras June 2, 2014
Rated 5.0 out of 5.0 by One of the nicest I have stayed in various hotels/motels and this one has got to be one of the nicest I have seen. The entire property was clean and well manicured. Very good lighting in both the parking areas and the common areas. Rooms were very clean and comfortable and the staff was extremely curteous and attentive. The breakfast offering was "top notch" with various items available for everyone's taste. I would definitely recommend this Holidy Inn Express as a "place to stay" if you are in this area. June 1, 2014
Rated 5.0 out of 5.0 by Great accommedations and free full breakfast I traveled from Maryland to Long Island for the funeral of my daughter's father-in-law. I was able to do early check in so I could freshen up before I went to the wake. The hotel staff was very understanding and helpful. I came back with my grandchildren so that they did not have to attend the evening wake and to give their other grandmother some time alone with her son June 1, 2014
Rated 5.0 out of 5.0 by Very clean and comfortable rooms We just stayed the one night but the room was so clean and the bed was so comfortable. I would recommend this hotel to everyone. May 29, 2014
Rated 5.0 out of 5.0 by very comfortable room my daughter and I traveled to attend a bridal shower and decided to spend the night-room was very clean and comfortable. glad we decided to stay! staff was so friendly and accomodating-look forward to staying here again May 28, 2014
Rated 5.0 out of 5.0 by Will stay here again! Very comfortable, spacious room, close to all kinds of shopping, great location, clean. Great facilities. Outside areas are very nice. May 26, 2014
Rated 5.0 out of 5.0 by Bed and pillows where sooooo comfortable. The front desk ladies where excellent, very helpful ! The hotel was great , beds are very comfortable. The staff is ready to make your stay perfect. May 22, 2014
Rated 3.0 out of 5.0 by Reservations Originally I made a reservation for one night. I needed to change it to two nights. The system would not allow me to change the date of arrival so I made a second (separate) reservation for the second night. Upon arrival: I explained to the clerk at the desk when I checked in that I had two separate reservations. He said "No Problem" and checked me in for the two nights.. On the second day I was asked by maid service and front desk five times (if I was checking out) May 22, 2014
Rated 4.0 out of 5.0 by Best mattress ever All in all it was a great stay. The bed was super comfy. My only fault was the room smelt a little musty. I ran the A/C and kept the room cool and it was acceptable. I was randomly chosen "Guest of the day" and got a free room upgrade, that was an unexpected pleasure. The room was huge. I was part of a wedding group who had a discount rate and I was told that it was a limited number of rooms and I didn't get the discount, that was a disappointment too. May 21, 2014
Rated 5.0 out of 5.0 by Very comfortable I stay in this Holiday Inn often, and as always, I am quite comfortable. The rooms are always clean and well maintained. Staff is friendly and always helpful. I will continue to stay at this property when I am in the area. May 10, 2014
Rated 5.0 out of 5.0 Comfortable & convenient Stayed here for a wedding with a group rate set up by the bride. The location was very convenient to the wedding & reception. Room was clean & very comfortable, especially the bed. Breakfast buffet fare was average, comparable to most other hotels in the category. April 21, 2014
Rated 1.0 out of 5.0 by Sagging and worn out mattress Sagging and worn out mattress. Soiled and worn carpet. The room stunk with a strong oder. The room and area was very noisy. The door rattled loudly and woke us up every time another guest slammed their door and this went on unitl early in the morning. Upon arriving the bathroom floor was sticky. The hallway was dirty with visible dirt, dust, and pieces of lint up and down the hallway. There was no relaxing and no rest for us on this night. I voiced my displeasure with the clerk at the front desk and received no follow up. April 16, 2014
Rated 5.0 out of 5.0 by Great value - great service! My stay at the Holiday Inn was pleasurable. The staff was very accommodating and helpful. Shuttle was available upon request and the breakfast is very good. I would recommend this hotel to all travellers. March 17, 2014
Rated 1.0 out of 5.0 by HORRIBLE THEN GOT WORSE Reservations couldn't have been more HORRIBLE and they couldn't have made more mistakes then if they tried to make it purposely! If I didn't catch ALL the mistakes myself before it was too late. my event would have been EVEN WORSE. And when I asked for help after I did the work to make it right I was passed off by the General Manger of the Centereach location to customer service so I could re live the horribleness of what happen. This all that happened before my stay even took place. Stay tuned. Ms Cumins March 12, 2014
Rated 3.0 out of 5.0 by It's an ok stay... We live local and take our kids to a hotel every once in a while as a "getaway" We are a family of 5 - most hotels do not accomodate us so we try to stay where we can all fit. I found this hotel and thought this would be great but the hotel needs some renovations - the lobby area is nice but the rooms definitely could use renovations. We stayed in a 2 queen room with sofa. When we went to put the key in the door...the door was never fully shut. Later on we found out that if you just exit the room the door doesn't shut all the way you need to physically close the door or it will be left open. The sofa bed is very very uncomfortable - my kids couldn't sleep on it. The walls are paper thin in the hotel. You can hear the people walking down the halls #even with the tv on# and the people above us would walk back n forth which you can hear. I also heard some talking in one of the rooms.The staff is very friendly but when I needed extra pillows and bedding I went to the girl at the desk and she grabbed them from the back for me but I had to walk with them which wasn't easy. The pool is warm and big but it's hidden in the basement. I always feel like the pool is the best part of a hotel and not seeing it is a disappointment. Also, when you are in a pool, being able to look outside is always kinda nice, #especially when it's snowing#. It smelled a little like mildew when you go down there too. If you don't use the 1st elevator you won't get to the pool unless you take the stairs - we didn't know that because there were no signs so we went in the first available elevator and it never brought us to the pool until we went thru the door with stairs. February 17, 2014
Rated 4.0 out of 5.0 by Long Island Bargain No complaints about the hotel. They really are trying to give to the client in regards to managers socials and bringing local talent in for dance and fun. Affordable and in ok shape for its age. Needs new contractors for snow removal. Very poor job on making the lot safe February 10, 2014
Rated 5.0 out of 5.0 by Second home in NY Holiday Inn Express at Stony Brook is like second home to me. My dad and I stay here every time I visit NY and believe me, I visit NY very often. The staffs are super friendly and helpful. They are also very accommodative to requests. The breakfast choices are great and good fitness facility. The swimming pool is warm! Every stay here is a great feeling! Keep up the great work Holiday Inn Express, Stony Brook!! January 27, 2014
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