Rated 4.0 out of 5.0 by 1Chicagotraveler Nice room at good price.
A negative was the heating unit which worked well, but cycled on and off and was noisy when it did so. This disturbed my sleep, so I had to turn it off. TV excellent. Room clean, large and comfortable. Furniture and bed comfortable. One has to drive to restaurants, as none are within walking distance. Breakfast very nice.
March 9, 2013
Rated 2.0 out of 5.0 by southguy1 Fourth time guest; probably last time visitor
Staff ok; generally pleasant and helpful. The property itself needs considerable upgrading to meet the standards I'm accustomed to from my many visits to different Holiday Inn Express properties each year. I constantly tell friends about the amazing brand revival IHG has accomplished with Holiday Inn Express, but if this were the first such property any of my friends were to visit I would be embarrassed and they would think me crazy. I know that there are a lot of bucks behind this particular franchise, but they are not being put to work here. Get the Islip Airport HI to upgrade to a legitimate HIE and no one would stay here except Stony Brook U visitors who want to be close to the school. Even I would rather take my chances at the generally dumpy HI at the airport then go ten miles out of my way for a depressing, under-lighted room in Centereach accessed with the slowest elevators imaginable.
February 28, 2013
Rated 1.0 out of 5.0 by Nothappy1313 Not happy
Check in. Went to wedding. After wedding headed back to hotel during snow storm. Entrance was blocked. Wasn't able to get to room Had to head home. But instead got stuck 5hrs on 347. Called management. Not a return call. Requesting refund several calls made. Nothing.
February 14, 2013
Rated 5.0 out of 5.0 by Buisness34 Pleasant Stay in Stony Brook
The Staff was friendly and Great to talk to. If i am anywhere near the area again i would stay there again and commute a bit longer if i had to.
February 14, 2013
Rated 4.0 out of 5.0 by Marty10 Great Hotel
The room was very clean. Comfortable bed and pillows. Staff was very accommodating. Good variety of food for breakfast. However, too many people just walking in from the outside helping themselves to breakfast. There should be some type of ID put into place to prevent this from happening. As well as entering the elevators. Better security is needed. Location is great near shopping and restaurants. The only down was the lack of security in the hotel. We were unable to enjoy the pool. Too many outsider's using the pool. Children were not supervised. Unable to use the gym because of the kids were abusing the gym equipment. My wife was followed to the room by a man twice trying to enter the room during our stay. When reported to staff we were reassured that they would monitor the man closely because they knew he was a problem. (?). Had to leave sooner and the Manager was very understanding and gave us a credit. This restored our faith in this hotel and we will continue to stay there during our business and leisure trips.
February 6, 2013
Rated 5.0 out of 5.0 by JohnF08 Excellent front desk staff
Let me start off by saying, I was waiting for this review email to pop in my inbox. Currently I am a Plainum Member with Holiday Inn and due to a lack of time, do not fill these reviews out. After the level of personal attention and the overwhelming feeling of being welcomed by the staff, the least I could do for them was say something about Stony Brook's front desk team.
The traditional check-in was about par along with the little goodie bag. What set your hotel apart was your intern, Kisha. She is a gem. This woman is full of life, enthuisasm, and a joy to talk to. It is very hard to put my finger on it but she just made me feel very welcome and almost a part of the family. I was comfortable to the point that, even after a 12 hour day on the road, I chose to spend almost an hour swapping stories with her and the front desk staff rather than go soak in the hot tub in my room.
In my years and hundreds of stays with Holiday Inn, to date, Kisha is the only staff member who has left a lasting impression. You should be honored to have her as part of your team. I will stay at this location again because of Kisha.
February 4, 2013
Rated 4.0 out of 5.0 by Visitor907 Decent value
It is a very standard hotel and experience, with a good value for the price. It is too bad that there isn't a regular bar so that one can stay in the hotel and talk with friends or relax outside one's room in the evening.
There is a funny smell in the hallways, or at least on the 5th floor, smelling like a combination of chlorine and old cigarette smoke. Perhaps it was a cleaning episode that hasn't quite dissipated, but it was a bit unpleasant. However, the room itself was fine, and the hallways seemed perfectly clean. I was pleased that I could turn off the heat at night, which is not usually possible.
As in many motels, there should be more sound insulation between the hallway and the room. But for the money, you are getting pretty much what you would expect.
January 25, 2013
Rated 5.0 out of 5.0 by Thor50 All good---better than a year ago
I visit this hotel once a year. I like it very much. The rooms are large, very clean and well-maintained. The location is great for the work I do.
Two big improvements over a year ago: a better-equipped fitness room and much better wireless internet service. A year ago that service was slow and frustrating. This time it was just fine. Both improvements are much appreciated.
Oh yes...a bag of chips and a small bottle of water seems like a silly thing to give a Priority Club member. Not much of a dividend. But overall, I was very satisfied and will be back again next year.
January 23, 2013
Rated 4.0 out of 5.0 by freddie2 GOOD ROOM
THIS IS ABOUT OUR TENTH VISIT TO THIS HOLIDAY INN EXPRESS AND WE ARE ALWAYS TREATED NICE AND HAPPY WITH OUR ROOM. THE STAFF IS VERY GOOD AND WE ESPECIALLY LIKE THE BREAKFAST. WE PLAN ON STAYING THERE AGAIN IN THE FUTURE.
January 19, 2013
Rated 5.0 out of 5.0 by kcaffrey34 First Time Experience
This was my fisrt stay at this property. I will use your property again. I was very pleased. In my opinion it is the best Holiday Inn property on LI.
January 15, 2013
Rated 5.0 out of 5.0 by Regina422 So clean and up to date!!!
Justt stayed new years eve with some friends got the exec suite which was a great price. When I walked in i couldn't believe how nice the lr and br were so updated it felt like home. I was so proud
to have my other friends over who were staying at the property. We have stayed here before and alw ays loved it now it is even better!
Come stay a night and get away from the kids it's just what you need. The pool is wonderful and you even get breakfast!
For us it's right around the corner too!
January 7, 2013
Rated 3.0 out of 5.0 by Dddlybop Good rooms, good location, poor food.
Can't complain (much) about the room. Bedding was new and comfortable. The room is a good size. sleeper bed could be more comfortable. The heating cooling system didn't work right though. My kids really enjoy the grounds...my son had a blast rolling in the snow out on the baseball field.
The pool was fine, although one day the air temp in the pool area was 65, and the next day it was 80.
Biggest complaint is the food. It just is not up to snuff. Everything is cooked way in advance and is dried out, hard, and chewy when they serve it. The biscuits could be used as bricks in the Sandy rebuilding effort. The pancake machine was broken for 4 days (at least). Chipped beef in gravy as your breakfast meat? Really? Gross... Need more seating for breakfast as well.
January 5, 2013
Rated 4.0 out of 5.0 by KansasKid Excellent value
We have utilized this hotel on several occasions and each time the stay has been very comfortable and a relaxing facility. The staff is more than accomodating and always willing accomodate any need that may arrise.
It's always been a pleasureable spot to stay and we will most definitely go back there again.
January 5, 2013
Rated 5.0 out of 5.0 by ProfessorMac Overall service
I stay at this hotel often. Never disappoints. Great staff. Love the breakfast. Wish there was a magnifying mirror in every bathroom.
December 18, 2012
Rated 5.0 out of 5.0 by notjustanynurse Best front desk staff ever
Friendly & helpful when I needed it! Clone them! I had some trouble locating the correct facility for my conference, and they stopped what they were doing to help me with maps, times, and transportation. THANK YOU!
December 16, 2012
Rated 5.0 out of 5.0 by Ssylvain very comfortable and great service
The room is spacious and clear, and very comfortable, with a big screen TV.
The desk staff is very friendly and helpful, and always find a solution for the shuttle. Shuttle service is great for local movings.
I highly recommend this Holiday Inn
December 6, 2012
Rated 5.0 out of 5.0 by wwh26 Great service and Excellent Staff
The staff was friendly and the service was excellent. The room was comfortable and clean. This hotel is great! Thank you for a wonderful and stress free stay. Very Respectfully,
December 5, 2012
Rated 5.0 out of 5.0 by JustMe2012 Excellent Service
Even though my stay at the Stony Brook Holliday Inn Express, was unplanned and unexpected, it was a very pleasant experience. Hospitality and convenience was the underling goal of this facility and the staff was eager to oblige. The breakfast selection was exceptional, fresh and delicious. A great way to start the day.
November 25, 2012
Rated 3.0 out of 5.0 by tdb1951 comfortable bed
very confortable bed, clean, pleasant atmosphere, friendly and helpful staff. The only problem is that it was very difficult to sleep the 1sat night because it was VERY noisy in the hall. A wedding party and a basketball team were on our floor. They should have put us on a floor away from all these people from the beginning.
November 17, 2012
Rated 5.0 out of 5.0 by Robert52 The Staff
The staff of this hotel were kind, caring and concerned about my welfare while staying there. As a handicaped person in need of a constant oxygen supply I needed additional help from the staff. The could not have helped or cared more. The storm played havoc with my home and left me without heat or electric for nine days. I can not begin to compliment the staff enough to their boss. He should be very, very proud of them. Needless to stay I will be looking for a Holiday Inn Express to stay in. Thank You All.
November 15, 2012
Rated 5.0 out of 5.0 by Pocmt Hurricane Sandy Paradise
We booked a room in case Sandy effected any of our 5 families that have homes in the Stony Brook area . Two were hit the hardest and the others helped out and by the time our reservation date came one family gratefully moved in. The room was spacious - 2 queen beds with enough room for a crib in between. There was a sitting area with a pull out couch and a desk,a refrigerator and a microwave. It was "home away from home" !
The lobby is very spacious with several sitting areas with TV and a large breakfast room where hot coffee ,tea etc was available all day . Grandma played UNO with kids , enjoyed the outdoor playground , and sandy volleyball area while parents got back to work. The indoor pool and fitness center really completed a memorable stay ! This hotel was filled to capacity with a lot of stressed guests yet the staff managed to politely keep their cool! They helped in every way with a smile! The housekeeping staff kept the rooms , halls , sitting areas meticulous ! Each and every staff member of the Stony Brook Holiday Inn Express deserves a Gold Medal ! Our family thanks you !
November 14, 2012
Rated 5.0 out of 5.0 by Cindy45 Very accommodating during Hurricane Sandy
We originally booked 3 nights before Hurricane Sandy, because we knew we were going to lose power during the storm. When we still did not have power on the day we were supposed to check out, the hotel put us on a waiting list. We were given the room for an additional 2 nights with no issues. The staff was friendly and supportive. We could see they were juggling rooms around, trying to help squeeze everyone in who needed a room. They were really working hard trying to please people as best as they could. The beds were okay, a little softer than what we're used to. The room was warm until we figured out the heat/AC system. Their towels were big and absorbing, which is hard to find in most hotels. The only issue we had was with the weak blow dryer. But that was the least of our problems that week. The hotel staff made us feel at home during a really rough time in our lives. It was comforting that we had some place to go to, and it was right nearby. Only wish they had let our dog in too.
November 11, 2012
Rated 4.0 out of 5.0 by MCBTrucking Always Reliable Service
I have stayed several times and have always experienced quality service and extremely comfortable rooms.
October 25, 2012
Rated 4.0 out of 5.0 by Entrepreneur Rate Structure Needs Revamping
We really enjoyed our stay. We did have a problem the first night when a number of people were smoking in our hallway but the hotel staff did a great job of promptly handling the problem. We were there on state business for both nights but received the state rate for only one night. I feel that weekends should reflect the same rate and not be raised if the purpose of the business remains the same.
October 18, 2012