Rated 4.2 out of 5 by 104
Rated 4.0 out of 5.0 by mcswigs Where's the bar?
Hotel is nice. Great amenities, But, there is no bar.
May 24, 2013
Rated 4.0 out of 5.0 by Bfitz88 Good stay for access to Stony Brook UNiversity
We were traveling down for orientation at Stony Brook University and this Hotel was great. As I was attending orientation and my fiance was not, they allowed him to remain in the room until 2pm to minimize the time he would have to spend with nothing to do (waiting for me to finish). The Hotel also offered complimentary shuttle service to and from the University, which was extremely helpful. Staff was knowledgeable about the area. Internet worked in the room. I am also 7 months pregnant and at 10pm we realized the room was lacking in extra pillows; however, the front desk personnel quickly brought up two for us after my fiance called down. The only downsize to the pillows was that they were brought to us without being in pillow cases and we had to put them on...not a big deal at all, but it seemed a bit odd to bring a guest pillows and then have them put the cases on.
May 23, 2013
Rated 4.0 out of 5.0 by no8rugby Comfortable set up and very professional staff.
Good value and very nice property. For the business traveler it met all my needs very well.
May 21, 2013
Rated 5.0 out of 5.0 by oandm not a single complaint
We enjoyed our stay here. Location was great for wedding we were attending and proximity to some fun recreational activities and great dining. The staff was excellent and decor nicely done. Greeted as Priority Club Member and have to note I watched them check in several people and they treated everyone as if they were an important guest. Landscaping great. Didn't use the pool but looked nice. Outdoor fields and horseshoe pits as well and a nice playground for youngsters and a sitting area. Though this is an express they offered a lobby area to hang in and nice sundries/beer/wine in the little store. LOVE the ipads throughout the common areas instead of always having to go to business center. Though we didn't choose to have housekeeping in they offered us supplies without us asking. Nice job!
May 19, 2013
Rated 5.0 out of 5.0 by phil67 never disappointed
My wife and I have stayed at this Holiday Inn many times over the past 11 years. We have never been disappointed. The rooms are clean, the staff is extremely cooperative, and the breakfast is very satisfying with many choices available. We will be staying there again June 5-10th and expect to find the same excellent service we are accustomed to
May 14, 2013
Rated 1.0 out of 5.0 by JohnLoco Poor Service
When I first walked into this Holiday Inn Express I was very impressed. It was one of the nicest, cleanest HIE facilities I have ever stayed in. That is where the good ends.
The staff here is very unorganized, confused, and unprofessional. Within an hour of being in my room I took a shower. As soon as I got out and started dressing the door opened and 3 strangers entered my room. When I approached the desk they tried to blame me for this even though the room key envelope stated the room I was in and the key opened the door. Never even an apology. Since I was there with a large group (27 rooms) I stated to tell my story only to find out that one of my friends walked in on a stranger. I heard this happened at least 3 times.
In another HIE I would have been offered a discount or extra club points but here they charged me an extra night and I am still fighting, over a week later, for the credit. Maybe they figured they would charge me for the extra occupancy.
May 13, 2013
Rated 5.0 out of 5.0 by mark527 Perfect for what I needed
Needed a hotel close to my office because of a late night meeting and this was great! Friendly staff, comfortable rooms. Quiet. And free breakfast in the mornings
April 22, 2013
Rated 5.0 out of 5.0 by esa1 Handicapped Room was perfect!
The shower was large and equipped with a bench and hand rails.
The bathroom was large enough for easy access with the wheelchair.The staff was amazing. Great experience and will be back again!
April 22, 2013
Rated 1.0 out of 5.0 by James1961 Monthly Guest - Worst Experience Ever
Business Travel once a month with this Holiday Inn Express location.
February 20 stay. On check out I phoned the hotel, shared my room number and that I left my pair of $150 Cole Haan loafers in the closet. I was told, no problem we will havve them for you on your next stay March 20.
On arrival, March 20 around 4 p.m. staff did not locate the pair of shoes, very disappointing and don't understand what the disconnect is here? Staff did not offer to do anything further to help resolve.
As Platinum, I was "upgraded" to room 300. I placed my contents in the room and learned the television set did not work. The internet service was "limited or no connectivity." Neither was addressed as I spoke with the front desk, prior to my departure for dinner after 5 p.m. I was told they would send someone up to "fix" the problem. I arrived back in my room at 8:50 p.m. and neither had been addressed. I phoned the front desk and was told "oh I'm sorry, can we move you to another room?" My response was not pleasant sharing are you kidding me at this time of night! Why would a guest have to share what is not working in the room upon check-in. What is the process/lack thereof of insuring all rooms are up to par and ready for guests?
Wasn't able to connect and work / prep for my meeting with the local healthcare system the following morning.
March 26, 2013
Rated 3.0 out of 5.0 by DaveFrom Breakfast foods poor/ pillows uncomfortable
The staff of this hotel is a 5. Wonderful.
Unfortunately, the quality of the fake breakfst omlettes and sugar drink-orange juice are horrible.
The pillows, labeled firm and soft, are awful. They feel exactly the same. You'd think a company of this size could have better pillows.
My queen size bed had a valley in it and should have been replaced three years ago.
Only go there if you bring your own mattress, pillows and breakfast.
March 13, 2013
Rated 4.0 out of 5.0 by DJTorrente Great Staff
I got a very cheerful welcome from the front desk attendant when I arrived, and it set a pleasant tone for my stay.
March 13, 2013
Rated 3.0 out of 5.0 by Jodin Confusing heating controls
Difficult to adjust heating system/ windows rattled in the wind/ noisy and unbalanced sliding bathroom door in handicap room/ pillows not conducive to comfortable sleep
March 11, 2013
Rated 4.0 out of 5.0 by 1Chicagotraveler Nice room at good price.
A negative was the heating unit which worked well, but cycled on and off and was noisy when it did so. This disturbed my sleep, so I had to turn it off. TV excellent. Room clean, large and comfortable. Furniture and bed comfortable. One has to drive to restaurants, as none are within walking distance. Breakfast very nice.
March 9, 2013
Rated 2.0 out of 5.0 by southguy1 Fourth time guest; probably last time visitor
Staff ok; generally pleasant and helpful. The property itself needs considerable upgrading to meet the standards I'm accustomed to from my many visits to different Holiday Inn Express properties each year. I constantly tell friends about the amazing brand revival IHG has accomplished with Holiday Inn Express, but if this were the first such property any of my friends were to visit I would be embarrassed and they would think me crazy. I know that there are a lot of bucks behind this particular franchise, but they are not being put to work here. Get the Islip Airport HI to upgrade to a legitimate HIE and no one would stay here except Stony Brook U visitors who want to be close to the school. Even I would rather take my chances at the generally dumpy HI at the airport then go ten miles out of my way for a depressing, under-lighted room in Centereach accessed with the slowest elevators imaginable.
February 28, 2013
Rated 1.0 out of 5.0 by Nothappy1313 Not happy
Check in. Went to wedding. After wedding headed back to hotel during snow storm. Entrance was blocked. Wasn't able to get to room Had to head home. But instead got stuck 5hrs on 347. Called management. Not a return call. Requesting refund several calls made. Nothing.
February 14, 2013
Rated 5.0 out of 5.0 by Buisness34 Pleasant Stay in Stony Brook
The Staff was friendly and Great to talk to. If i am anywhere near the area again i would stay there again and commute a bit longer if i had to.
February 14, 2013
Rated 4.0 out of 5.0 by Marty10 Great Hotel
The room was very clean. Comfortable bed and pillows. Staff was very accommodating. Good variety of food for breakfast. However, too many people just walking in from the outside helping themselves to breakfast. There should be some type of ID put into place to prevent this from happening. As well as entering the elevators. Better security is needed. Location is great near shopping and restaurants. The only down was the lack of security in the hotel. We were unable to enjoy the pool. Too many outsider's using the pool. Children were not supervised. Unable to use the gym because of the kids were abusing the gym equipment. My wife was followed to the room by a man twice trying to enter the room during our stay. When reported to staff we were reassured that they would monitor the man closely because they knew he was a problem. (?). Had to leave sooner and the Manager was very understanding and gave us a credit. This restored our faith in this hotel and we will continue to stay there during our business and leisure trips.
February 6, 2013
Rated 5.0 out of 5.0 by JohnF08 Excellent front desk staff
Let me start off by saying, I was waiting for this review email to pop in my inbox. Currently I am a Plainum Member with Holiday Inn and due to a lack of time, do not fill these reviews out. After the level of personal attention and the overwhelming feeling of being welcomed by the staff, the least I could do for them was say something about Stony Brook's front desk team.
The traditional check-in was about par along with the little goodie bag. What set your hotel apart was your intern, Kisha. She is a gem. This woman is full of life, enthuisasm, and a joy to talk to. It is very hard to put my finger on it but she just made me feel very welcome and almost a part of the family. I was comfortable to the point that, even after a 12 hour day on the road, I chose to spend almost an hour swapping stories with her and the front desk staff rather than go soak in the hot tub in my room.
In my years and hundreds of stays with Holiday Inn, to date, Kisha is the only staff member who has left a lasting impression. You should be honored to have her as part of your team. I will stay at this location again because of Kisha.
February 4, 2013
Rated 4.0 out of 5.0 by Visitor907 Decent value
It is a very standard hotel and experience, with a good value for the price. It is too bad that there isn't a regular bar so that one can stay in the hotel and talk with friends or relax outside one's room in the evening.
There is a funny smell in the hallways, or at least on the 5th floor, smelling like a combination of chlorine and old cigarette smoke. Perhaps it was a cleaning episode that hasn't quite dissipated, but it was a bit unpleasant. However, the room itself was fine, and the hallways seemed perfectly clean. I was pleased that I could turn off the heat at night, which is not usually possible.
As in many motels, there should be more sound insulation between the hallway and the room. But for the money, you are getting pretty much what you would expect.
January 25, 2013
Rated 5.0 out of 5.0 by Thor50 All good---better than a year ago
I visit this hotel once a year. I like it very much. The rooms are large, very clean and well-maintained. The location is great for the work I do.
Two big improvements over a year ago: a better-equipped fitness room and much better wireless internet service. A year ago that service was slow and frustrating. This time it was just fine. Both improvements are much appreciated.
Oh yes...a bag of chips and a small bottle of water seems like a silly thing to give a Priority Club member. Not much of a dividend. But overall, I was very satisfied and will be back again next year.
January 23, 2013
Rated 4.0 out of 5.0 by freddie2 GOOD ROOM
THIS IS ABOUT OUR TENTH VISIT TO THIS HOLIDAY INN EXPRESS AND WE ARE ALWAYS TREATED NICE AND HAPPY WITH OUR ROOM. THE STAFF IS VERY GOOD AND WE ESPECIALLY LIKE THE BREAKFAST. WE PLAN ON STAYING THERE AGAIN IN THE FUTURE.
January 19, 2013
Rated 5.0 out of 5.0 by kcaffrey34 First Time Experience
This was my fisrt stay at this property. I will use your property again. I was very pleased. In my opinion it is the best Holiday Inn property on LI.
January 15, 2013
Rated 5.0 out of 5.0 by Regina422 So clean and up to date!!!
Justt stayed new years eve with some friends got the exec suite which was a great price. When I walked in i couldn't believe how nice the lr and br were so updated it felt like home. I was so proud
to have my other friends over who were staying at the property. We have stayed here before and alw ays loved it now it is even better!
Come stay a night and get away from the kids it's just what you need. The pool is wonderful and you even get breakfast!
For us it's right around the corner too!
January 7, 2013
Rated 3.0 out of 5.0 by Dddlybop Good rooms, good location, poor food.
Can't complain (much) about the room. Bedding was new and comfortable. The room is a good size. sleeper bed could be more comfortable. The heating cooling system didn't work right though. My kids really enjoy the grounds...my son had a blast rolling in the snow out on the baseball field.
The pool was fine, although one day the air temp in the pool area was 65, and the next day it was 80.
Biggest complaint is the food. It just is not up to snuff. Everything is cooked way in advance and is dried out, hard, and chewy when they serve it. The biscuits could be used as bricks in the Sandy rebuilding effort. The pancake machine was broken for 4 days (at least). Chipped beef in gravy as your breakfast meat? Really? Gross... Need more seating for breakfast as well.
January 5, 2013
Rated 4.0 out of 5.0 by KansasKid Excellent value
We have utilized this hotel on several occasions and each time the stay has been very comfortable and a relaxing facility. The staff is more than accomodating and always willing accomodate any need that may arrise.
It's always been a pleasureable spot to stay and we will most definitely go back there again.
January 5, 2013
Rated 5.0 out of 5.0 by ProfessorMac Overall service
I stay at this hotel often. Never disappoints. Great staff. Love the breakfast. Wish there was a magnifying mirror in every bathroom.
December 18, 2012
Rated 5.0 out of 5.0 by notjustanynurse Best front desk staff ever
Friendly & helpful when I needed it! Clone them! I had some trouble locating the correct facility for my conference, and they stopped what they were doing to help me with maps, times, and transportation. THANK YOU!
December 16, 2012
Rated 5.0 out of 5.0 by Ssylvain very comfortable and great service
The room is spacious and clear, and very comfortable, with a big screen TV.
The desk staff is very friendly and helpful, and always find a solution for the shuttle. Shuttle service is great for local movings.
I highly recommend this Holiday Inn
December 6, 2012
Rated 5.0 out of 5.0 by wwh26 Great service and Excellent Staff
The staff was friendly and the service was excellent. The room was comfortable and clean. This hotel is great! Thank you for a wonderful and stress free stay. Very Respectfully,
December 5, 2012
Rated 5.0 out of 5.0 by JustMe2012 Excellent Service
Even though my stay at the Stony Brook Holliday Inn Express, was unplanned and unexpected, it was a very pleasant experience. Hospitality and convenience was the underling goal of this facility and the staff was eager to oblige. The breakfast selection was exceptional, fresh and delicious. A great way to start the day.
November 25, 2012