Rated 4.0 out of 5 by 122
Rated 4.0 out of 5.0 by Spark1974 Comfortable and clean room
Enjoyed our stay for a night. We stopped over on our way to another location and had a good night of rest, which was very much needed.
August 15, 2014
Rated 4.0 out of 5.0 by RJ Fran No Real Problems - Happy, Comfortable
This hotel is very well maintained and clean. The location is excellent for central food, shopping, and short drive beach access. The staff varied from friendly to professional. Free breakfast was very good, clean, and the breakfast room relaxing with plenty of table space for both the large groups that were there that day as well as the couples to have there own quiet corner. The room was clean, with very good bed and abundant quality pillows. They obviously steam clean the carpets regularly, in the room and the hall. The décor was fresh and relaxing. One wall socket in the room did not work, rendering that lamp non-functional, but there were plenty of other sockets and lamps in the room to use. The outdoor pool is in the shade in the morning, rendering it a little chilly, but the sun began to strike the pool area about 1030 am and fully covers it by noon. The pool hours were superior to most hotels. There were a lot of dead bugs in the pool from the prior night, so they should start looking at net cleaning the pool when they open it in the morning. The pool opened at 8 am: we were in it from 9 to 11 am....with the dead bugs. Other than that the pool furnishings and grounds were very good, and they have hotel beach towels available to borrow, I believe (saw them out, but we didn't need or request any ourselves).
August 15, 2014
Rated 5.0 out of 5.0 by JG144e Convenient & Comfortable
The location was convenient for us, immediately off the Long Island Expressway and a short drive to our eastern Long Island destinations. It's proximity to dining options was a plus.
We enjoyed the bright breakfast area and its offering, but our lasting impression was the spacious room, comfortable bed, and selection of labeled pillows (soft and firm).
The desk staff was cordial and very helpful with our numerous questions.
August 15, 2014
Rated 2.0 out of 5.0 by MrsVanhooten Couldn't sleep but Breakfast is good
This hotel is sooo noisy. There were people screaming, fighting cursing and drinking by the pool till 4 am. We could not sleep, We told the front desk about 4 times, nothing was done and noone came to tell them to be quiet, we know because we had a room right in front of the pool. The breakfast starts early, so you can't sleep because of the noise coming from there. it was a total mess. They also messed up our checkin time, which caused us to not be able to change for the event we were attending. This after we were told that we could check in at a certain time. Wouldnt stay here again if it was free.
August 14, 2014
Rated 3.0 out of 5.0 by swj59 Overpriced
Really overpriced for a mediocre hotel and required a two night minimum. Room was fine -- clean enough, but nothing special. The breakfast was nice to have, but the food was lacking. The service was good.
August 13, 2014
Rated 5.0 out of 5.0 by 123654 Very clean and comfortable bed
A Very clean facility, comfortable bed, courteous staff, great free breakfast
August 13, 2014
Rated 5.0 out of 5.0 by LBJ. JR. front desk very knowledgable
rating of hotel 110 percent ! Brittney was very nice food was great gym was clean great spot for a hotel maid service was rite on and very nice coffee was a little weak we had a awesome time pool was very clean and just big enough we would love to stay there again need more parking .
August 12, 2014
Rated 1.0 out of 5.0 by IDONTHAVENICKNAME Long Island is not an excuse
Just because you're located in an expensive resort area is not an excuse for a business hotel to charge premium rates for mediocre quality. Rate was 1/3 higher than a comparable HIE in a typical location. Nothing was blatantly bad but when paying top dollar you expect top quality. This place is a below average Holiday Inn Express charging resort prices. Spend a little extra time looking for a room. There are a lot better values on Long Island than this place.
August 11, 2014
Rated 4.0 out of 5.0 by GLPhillips Nice Location
My wife and I stayed here for a long weekend. We were able to see different points of interest from this location very easily.
August 10, 2014
Rated 4.0 out of 5.0 by Holiday007 Holiday Inn Express Riverhead ny
The Holiday Inn is a hotel that has potential but should have better telephone service in the rooms.
Also the swimming pool is nice enough but the workers and their families use the pool too which makes myself as a guest have to share the one table with umbrella and chairs and that is unacceptable.
August 9, 2014
Rated 5.0 out of 5.0 by Regis88 beautiful room
The overall experience was excellent. The staff was friendly, attentive and helpful. The breakfast choices were varied and plentiful, however the breakfast room is small for the size of the hotel, and we had to wait over 20 minutes in order to get a table.
August 8, 2014
Rated 4.0 out of 5.0 by RecentGuestKH Excellent staff and good choice if you're on the East End
Was there for a wedding and had a pleasant experience. The breakfast was great, and the staff were very warm and welcoming.
August 7, 2014
Rated 5.0 out of 5.0 by Lisa0011 Clean and Comfortable
The staff was pleasant, rooms were extremely clean and very comfortable.
August 2, 2014
Rated 5.0 out of 5.0 by BriAA18 Nice pool, great service
The staff were incredibly friendly and helpful. The location is convenient, right on Old Country Road. The pool is clean and relaxing. The rooms were modern and comfortable.
July 23, 2014
Rated 5.0 out of 5.0 by Dreg Good room. good breakfast . Helpful and courteous staff.
Very nice stay. Very good room and breakfast. Helpful and courteous staff.
July 20, 2014
Rated 1.0 out of 5.0 by frito9 unhappy
Room smelled musty or from smoke ... was charged more then my contracted rate ... when called mgr Karen and General Mgr Debbie neither has responded in 48 hours so far
July 15, 2014
Rated 4.0 out of 5.0 by mlprdh Spacious clean room, comfortable mattress.
My fiance and I stayed at the Holiday Inn Express and Suites Long Island-East End for 2 nights, Sunday and Monday. The front desk staff gave us one bottle of water, as I am a priority club member. I understand I should have been given a choice of an item. We had a King Suite. I requested a room far from elevator. It was just around the corner from one. We were told, if we did not like room, we could move to a Queen Suite. Unfortunately, we were directly across from the ice machine!! The room was very nice and clean and the mattress extremely comfortable. I highly recommend this hotel. Tip: request room far from elevator and ice machine. Also, we were in a room facing the highway, which is loud. Request one on the other side. I had ear plugs, so it was fine. "Kitchen" had no light; difficult to see.
July 9, 2014
Rated 1.0 out of 5.0 by castle Holiday Inn Stay
My overall review was that for the price more attention should have been considered for the readiness of the room.
July 9, 2014
Rated 5.0 out of 5.0 by Jets/Mets fan Everything was great! Except the wi-fi.
Great service, friendly staff, felt safe there! Room was nice and comfortable. Unfortunately, could not connect to wi-fi. Would definitely stay there again!
July 2, 2014
Rated 4.0 out of 5.0 by Bob2101201 Good Stay Good Stay
Jenn at the front desk was top notch and would recommend the hotel to travelers in Riverhead.
June 28, 2014
Rated 5.0 out of 5.0 by JCS3 Nothing New, which is great
This property has been a mainstay for our visits to our customer on Long Island. We are never disappointed or surprised. Always clean and quiet and the breakfast is the best.
June 26, 2014
Rated 1.0 out of 5.0 by pollock7313 ANTS
There where ants all over my room and in the bed. Will not be staying there again.
June 23, 2014
Rated 5.0 out of 5.0 by nOrbX187 Comfortable room and good location
Surprised by the size of the room provided. Staff was attentive to my needs and assisted to the best of their abilities. The hotel was in a great location as well. Large outlet shopping center along with large chain stores close by (a few within walking distance).
June 10, 2014
Rated 5.0 out of 5.0 by Nanook of the north Good Hotel and Staff
Everything was good, AS USUAL. I am a Gold card member but came in under the Air National Guard booking and paying for my room, so my status was not in effect. The staff is professional, courteous and wonderfully service oriented. The room was good and as always everyone was fantastic. I also like the fact that you have Life Fitness exercise equipment for the fitness room. Please continue to buy that line of equipment, as it is the best and for the hotel's purposes, is one of the most durable of fitness equipment out there.
I only have one recommendation for improvement: along with the toiletry supplies offered in the bathroom, if it is possible, I think a small tube of toothpaste should be included in the offerings.
Thanks for the wonderful stay!
June 10, 2014
Rated 5.0 out of 5.0 by tjtraveler3458 Excellent stay at HIE
I felt like this hotel worked hard to go above and beyond what you normally get at this price/star level. Especially helpful staff - from the front desk to housekeeping to phone help, and above average marks on all other categories. As a frequent traveler, I would recommend this hotel.
June 9, 2014
Rated 4.0 out of 5.0 by dmc346 FIRST USE OF THIS PROPERTY
up grade of room
recognition of priority club member
room facing road very noisy, traffic.
some of the front desk staff are aloof, distant, unfriendly, lacking warmth and 'off-putting'. these people are the face presented to the paying guests of your facility and should conduct themsleves accordingly.
June 1, 2014
Rated 2.0 out of 5.0 by Chucky64 Guess
I like to start off with the staff was great!! My room was clean however the rug was very dirty, it had some kind of sticky stuff on it. I was not able to walk around with no shoes on. The refrigerator was not working right, busted all liquid glass bottles we has to drink.
Breakfast time there was not enough tables and chairs to accommodate the guess, or got the food out fast enough. When we got a table, sat there a good twenty minutes no food came out. We got up and went to a restaurant to eat both days.
I do not feel for the amount of money I spend for two days it was not worth it!! I don't know if I would go into another Holiday Inn.
May 30, 2014
Rated 5.0 out of 5.0 by Glo28 Helpful service and great breakfast buffet
I had a great stay. The staff were courteous and helpful.
My room was clean and comfortable. I loved the breakfast buffet. I would stay there again.
May 28, 2014
Rated 3.0 out of 5.0 by Kelley823 Frequent Visitor
I stay at this hotel frequently. First I would like to say that Karen (front end manager) is outstanding and a pleasure to deal with. She makes my stay very easy.
The hotel has gone downhill a little bit since over the past year there has been a lot of construction in the area and the workers stay at this hotel. The rooms have stains on the carpet which never was the case before. I have found the hotel to be a little noiser and more trash is left outside next to the trash cans and blowing around.
Hopefully Holiday Inn will do some remodeling and fixing up to the hotel to bring it back to the standard that it was. I would also ask to PLEASE get new pillows. They are horrible and uncomfortable.
I do plan to continue to stay at this hotel for my business travels.
May 27, 2014
Rated 5.0 out of 5.0 by JoyceJoe Clean and comfortable
This hotel was clean and comfortable. It served the purpose that I needed ( an overnight stay for a wedding in the area).
May 27, 2014