Rated 4.7 out of 5 by 148
Rated 3.0 out of 5.0 by Caterpillar to Butterfly My opinion
Cleaner room. Areas of the room had not been cleaned in a long time. Area along side night stands very dirty. Area under edge of bed needed cleaning. Better dusting needs to be done.
September 4, 2014
Rated 1.0 out of 5.0 by Wont be going back Inflexible staff
This was an approved hotel for a soccer tournament. Ended up w/ inclement weather, games were rescheduled or canc'd altogether. The hotel made everyone keep their reservations regardless of the circumstance & remained absolutely inflexible about the situation. I know for a fact that other hotels who were on the tournament approved list let their clients cancel their reservations, even last minute. Stay away from this hotel!! The housekeeping staff did an OK job, and the evening front desk person was very nice. I yhink his name was Paul. The room was spacious, but our sink & shower had drainage issues so the water was very slow to go down. Yuk. They fixed the issue after we told them, but the sink was still slow. The lobby area is small- not ideal for team gathering. It really annoyed me that our room wasnt even ready when we checked in, which we were nice about, but they wouldn't let us out of our reservation when we were just an hour past the deadline, yet still 2 hours prior to check-in. The tournament, and this hotel, was a bust. Being a reward member meant absolutely nothing. I called the 800 number & was told they couldn't do anything... It'd be up to the hotel manager. Yeah, thanks for nothing. Annoyed.
September 4, 2014
Rated 5.0 out of 5.0 by Amy42 Superb Service
My son's soccer team just stayed at this hotel for a soccer tournament, and we had unbelievable service from start to finish. It's tough to be a hosting hotel for a tournament....who wants a bunch of kids running through the hallways? Our boys had a game of laser tag AND a pizza party included in the cost of the room. They had a great time and the hotel made it so easy to plan. The parents didn't want pizza, so the hotel gave us a meeting room for the night and we had food brought in for the adults while the boys were doing their pizza party. They even let us take over the breakfast cafe during the evening for our boys to make their own soccer balls. It kept the boys out of trouble so other guests weren't bothered by them. The front desk staff was exceptional as well and very helpful with anything we asked of them. The kids had a great time in the pool and the cafe was great for breakfast. The beds were surprisingly comfortable too and you couldn't hear through the walls! The location is great too, and there is a lot to do close by. We hope to use this hotel again next year for the same tournament.
September 3, 2014