Rated 4.7 out of 5 by 146
Rated 5.0 out of 5.0 by Amy42 Superb Service
My son's soccer team just stayed at this hotel for a soccer tournament, and we had unbelievable service from start to finish. It's tough to be a hosting hotel for a tournament....who wants a bunch of kids running through the hallways? Our boys had a game of laser tag AND a pizza party included in the cost of the room. They had a great time and the hotel made it so easy to plan. The parents didn't want pizza, so the hotel gave us a meeting room for the night and we had food brought in for the adults while the boys were doing their pizza party. They even let us take over the breakfast cafe during the evening for our boys to make their own soccer balls. It kept the boys out of trouble so other guests weren't bothered by them. The front desk staff was exceptional as well and very helpful with anything we asked of them. The kids had a great time in the pool and the cafe was great for breakfast. The beds were surprisingly comfortable too and you couldn't hear through the walls! The location is great too, and there is a lot to do close by. We hope to use this hotel again next year for the same tournament.
September 3, 2014
Rated 5.0 out of 5.0 by Traveler w High Standards Impressed with comfort and cleanliness of room and attentiveness of staff
When I arrived I was greeted by Paul at the front desk. He was very welcoming, helpful, and attentive at check-in and throughout my stay. He was courteous to my friend who met me at the hotel and addressed me by name every time he saw me. Even when the front desk was busy, he attended to everyone's needs efficiently and politely. The room was clean and well-stocked with supplies, towels, pillows, cups. The bathroom was spacious and clean. The bed was very comfortable and the overall noise level was not bad. My only complaints were that the a/c unit was a bit noisy and the lighting was a little dim but not so dim that I couldn't read. A little more general lighting would be helpful and better lighting at the bathroom sink for putting on make-up. All in all, I would stay there again and enjoyed the experience. The staff, cleanliness, and provisions exceeded expectations.
September 2, 2014
Rated 5.0 out of 5.0 by MDean Attentive Customer Service
The folks that worked the front desk were very friendly and did everything they could to make our stay comfortable. They helped us adjust the dates of our stay to fit better with my daughter's soccer tournament schedule. They made a tough situation better.
September 2, 2014