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Rated 4.7 out of 5 by 193 reviewers.
Rated 5.0 out of 5.0 by Nice for family vacation Nice pool and hot tub. Was able to wash clothes in the provided laundry (no coins needed). Clean room and friendly staff. Son was disappointed that they didn't have bacon the morning we stayed, but the front desk told us they would have fixed some for him if we would have asked. November 18, 2014
Rated 4.0 out of 5.0 by Like Home... For those that travel often it was a pleasure staying here. The staff was great and the layout and amenities made me think of home which is what I consider HI Express properties. November 18, 2014
Rated 5.0 out of 5.0 by Diamond in the rough This hotel was a welcome surprise! We were only there for a night, as it was part of our journey home. The desk clerk was awesome. The room was clean and in good shape, hot tub was a plus, and the pool was actually heated. Breakfast was well done.. Wish more hotels were this good. November 14, 2014
Rated 5.0 out of 5.0 by Convenient location and easy to find. This was the first night of our week long trip and we had traveled 9-10 hours. The easy access off interstate was a plus. It was a little more expensive, but clean, up to date and comfortable. We don't usually book rooms ahead unless have a specific destination and time to arrive. We are in late 60's and appreciate easy access. We always look for Holiday Inn Express because they are always clean and parking is convenient and well lit. November 12, 2014
Rated 5.0 out of 5.0 by ONE OF THE BEST HOLIDAY INN EXPRESS The greeting staff was very friendly and most inviting. The cookies were wonderful, hit the right spot after a long drive from MA. The room was spacious, very clean and not a speck of dust anywhere. The bathroom was well organized and very clean. The shower was spotless and the water pressure was great. This is the way all Holiday Inn Express November 11, 2014
Rated 5.0 out of 5.0 by very clean and excellent staff The room was large and clean.Matress very confortable and enough clean pillows.Bathroom extremely clean November 11, 2014
Rated 5.0 out of 5.0 by Upgraded without asking We have stayed here many times. Close and convenient to family. Glad to see Cinnamon rolls have returned. They weren't there in NC when I visited. Wish there was something that could be done with institutional scrambled eggs. Would like cheerios or Raisin Bran as a choice. I'm picking at little things. Will stay there again without hesitation. You should too. November 10, 2014
Rated 5.0 out of 5.0 by Great Place Great Location Great Location and great people. Easy to find, right off highway and the staff were very friendly. Breakfast warm and a very nice lobby and dining area. November 7, 2014
Rated 4.0 out of 5.0 by not any leaveway by young woman for a better rate We had planned to stay elsewhere in this area, as we did several times past few years. Decided to stick with Holiday Inn because of building up points. Many places will at least do a little better for second night, esp since it was a Sunday. And, when mentioning a special time for us while traveling, just more impersonal by her. Stated, only a better rate if there was a wedding or funeral...........Not major importance, just think maybe other things on her mind. Minor in the scheme of things, but it bothered me a bit. Added to the much later time pool opened in morning, with no chance we could swim, was disappointing, as could have used that realxing time and a help for us as water therapy. First place this has happened, and now will always ask pool hours ahead, as we usually swim every morning. Sorry of rcomplaints, just thankful for that safe traveling time and wonderful viisit with family :) November 6, 2014
Rated 5.0 out of 5.0 by Excellent Service The entire staff here is amazing. The people at the front desk are so welcoming. Especially Ida, she was able to fix my reservation that the 800 number got wrong. I love the ladies in the breakfast room, they are so helpful and friendly and keep everything clean and stocked. However, the hot food quality should be improved especially since I spent a week there. The housekeeping staff is really great and accommodating. Even the engineering/facilities staff are very friendly and polite when I saw them in the hotel. This is my 4th time here and I will stay again, probably twice next year. October 31, 2014
Rated 5.0 out of 5.0 by ROOM GREAT FOR BUSINESS AND PLAESURE I STAYED ONLY ONE NIGHT BUT I EXPERIENCED AN EXCELLENT ROOM AMENITIES AND DESK TO WORK. ENOUGH LIGHT ELECTRICAL PLUGS AND SPACE October 31, 2014
Rated 5.0 out of 5.0 by beautifully maintained hotel This hotel is everything you expect in a Holiday Inn Express - attractive, clean, friendly staff, very comfortable in every way. October 29, 2014
Rated 5.0 out of 5.0 by really comfortable bed and very nice room. From registration to our sleeping in a very comfortable bed and a good breakfast, we are very pleased. October 28, 2014
Rated 2.0 out of 5.0 by disappointing-not up to HEI standards We have stayed in 3 different Holiday Inn Express in September and October. The first two were exceptionally friendly, great staff, clean. Everything we could want and more. The Holiday Inn Express in Chambersburg was a big disappointment after the first two. Rooms were clean and comfortable. That is the best I can say about it. After a long day at Carlisle car show, I was looking forward to a nice hot cup of great coffee that the other Holiday Inn Express had 24 hours a day. Not so here. Coffee was cool, not fresh, and no creamers out available. At breakfast, the choices were poor. I had 2 cups of coffee and a small bagel. The entire time that we were there, I did not see any staff attending to the breakfast bar. The only staff we saw during our entire stay was at the front desk. This hotel gave me the impression of being managed by a pennypinching accountant. Little things: like no fresh coffee, short on the usual amenities in the room, the restroom near the lobby was locked every time that I tried to use it. , no visible staff ( breakfast or housekeeping). Their breakfast room is very poorly arranged and gave me the impression that they really do not want very many guests to have breakfast. To me, it looked like a storage area for left over furniture from a lounge. not a lot of eating tables and chairs. I really like the Holiday Inn Express chain, but we will not stay in this one again. October 23, 2014
Rated 5.0 out of 5.0 by Cape Cod Trip We enjoyed staying at this hotel. The front desk was very friendly and helpful. I would stay here again. October 23, 2014
Rated 5.0 out of 5.0 by Great p;ace to stay Excellent stay where I felt safe and knowing that I would get a good nights sleep before driving the next day. October 22, 2014
Rated 4.0 out of 5.0 by Holiday Inn Express Our room was very clean, the bed was comfortable and I slept very well until about 7am when it sounded like the people staying on the floor above us was going to come thru the ceiling. They continued this for over an hour. I have no idea what the heck they were doing but it was truly annoying to be making that much noise in a hotel. October 22, 2014
Rated 4.0 out of 5.0 by nice stop over Friendly staff. Quite room. Breakfast was okay. I would return on future trips. October 21, 2014
Rated 5.0 out of 5.0 by Reasonable price Price was normal for accommodation provided. Breakfast is very simple could be better. Room was clean and in great condition October 20, 2014
Rated 5.0 out of 5.0 by Great Stay Had a nice stay for almost 2 weeks. Friendly staff. Even walked me to the car in a down pour with an umbrella one morning. October 20, 2014
Rated 5.0 out of 5.0 by A great stay at Chambersburg HIE. Our stay was very good. We enjoy coming to Chambersburg HIE because we know the service, in all respects, is outstanding. The staff is professional and always helpful. We are very sad when traveling to Chambersburg if we cannot get a reservation at their HIE. So, we would like to say a big thank you to everyone associated with Chambersburg HIE. October 18, 2014
Rated 5.0 out of 5.0 by Great Service The staff was very friendly and helpful. The beds were also very comfortable. October 18, 2014
Rated 4.0 out of 5.0 by Solid Overall Hotel was fine and experience was solid overall. No major issues while we stayed. Wish it was closer to where i was visiting but it was the only available room i could find. October 17, 2014
Rated 5.0 out of 5.0 by Just what you would expect As always good stay. The staff was very good and just what you would expect. October 17, 2014
Rated 5.0 out of 5.0 by Great Service Great staff at the front desk, they went out of their way to help men when I locked my keys in my truck. I always came back from a long day of work to a clean room and a made bed. I'm not really fussy on my accomidations, but it was a nice stay. October 16, 2014
Rated 5.0 out of 5.0 by Good place Make sure your room is not facing the motorway. 81 being too close to the hotel makes you feel you are traveling all night. October 14, 2014
Rated 5.0 out of 5.0 by great place Very good property with clean rooms and attentive staff. Close to restaurants as well. October 8, 2014
Rated 4.0 out of 5.0 by Clean and modern The hotel was clean and the furniture in the room and common areas was modern and in attractive. October 8, 2014
Rated 5.0 out of 5.0 by Very Clean The room and entire hotel were very clean. Location very close to restaurants and shopping. Staff was very attentive. Coffee was always full. Parking spaces were large enough for the cargo van I was driving. October 8, 2014
Rated 5.0 out of 5.0 by Accessable and comfortable An easy to find, conveniently located, hotel just off the I-81. Recently renovated and the room seemed all but brand new. Staff were efficient and friendly and all the administrative details ran like clockwork. The small but clean indoor pool was welcome after a long journey. Breakfast was more than up to expectation. We were faced with what was a novelty for us - a pancake making machine that boasted 'You'll wish you had one at home' - we do. October 7, 2014
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