Rated 4.5 out of 5 by 211
Rated 5.0 out of 5.0 by MCUSNRET Outstanding customer service
This has to be the BEST Holiday Inn I have ever stayed in, some Holiday Inn try to put on a good show, but their true colors show up once you have checked in, with their attitude of, "well your checked in, live with it" or like one where the desk clerk attitude told me, well you can try somewhere else, we don't need your business. BUT at the Holiday Inn Express in Hagerstown, you could feel the pride of each staff member be it from front desk, to housekeeping, I met with the Manager, and express how well trained his employees were. Holiday Day Inn Would learn a very important lesson by sending new managers to his facility, to see how to manage and operate a 100% perfect Holiday Inn Express. My hat off to Management and the staff. God Bless
July 2, 2013
Rated 5.0 out of 5.0 by FJohn Excellent room,staff and food were excellent
Will stay is this place in the area again.. Good job well done. FJ
June 29, 2013
Rated 5.0 out of 5.0 by Bev39 Excellent Holiday INN express
We stayed at 3 Holiday Inn Express in May on our way to TN. This is the best one by far! We had stayed at this HOLIDAY Inn Express a few years ago and were impressed so made sure we could stay again on this vacation.
June 20, 2013
Rated 5.0 out of 5.0 by alguest will stay again
Very nice location, looking forward to staying again
June 17, 2013
Rated 5.0 out of 5.0 by brian53008 Excellent Experience
Everything was fantastic. The room, the bed, the staff, the ammenities. Way above average. Thank You!
June 14, 2013
Rated 5.0 out of 5.0 by SirRemy Great Stay
Great stay . We needed a place that allowed dogs. Very clean comfortable hotel. I think we found a new halfway stop on 81.
June 10, 2013
Rated 5.0 out of 5.0 by Bure603 GREAT STAY
The bed was confortable and the room was clean. The staff was was nice and polite. The breakfast was wonderful.
June 10, 2013
Rated 5.0 out of 5.0 by Fieryleo June stay
Ever since I stayed in a Holiday Inn Express in Cinti., OH (Oct 2012) , which was not only a beautiful hotel the staff were all great! I became a Priority club member & am glad I did! rooms and breakfast are great!
Keep up the great work!
June 9, 2013
Rated 5.0 out of 5.0 by happymammaof2 Great location off of interstate
This was a great Holiday Inn Express right of the interstate. The staff were extremely helpful and the hotel was nice, newer and clean. The kids loved the pool area. We also liked that we were able to walk to next door to either Outback Steakhouse or Buffalo Wild Wings. We would stay here again if in the area.
June 4, 2013
Rated 5.0 out of 5.0 by Mondolinni Good Experience
You really can't ask for more than what we experienced at this property...
Seriously, I nice place, clean, friendly and courteous staff.
I just wish they had an EV Charging station for my car.
May 28, 2013
Rated 3.0 out of 5.0 by Sheena51 Nice hotel
Nice hotel, easy to find, pity it didn't have a restaurant.
May 25, 2013
Rated 5.0 out of 5.0 by gibbief Great Location
Traveling through on our way east. Over-night stop for rest and relaxation. Very quiet and yet close to shopping and a variety of resturants.
May 23, 2013
Rated 5.0 out of 5.0 by PATSY4468 Excellent As Always
We always look for a Holiday In Express when traveling and we received the same excellent service & accomodations here that we had come to expect from H/I . The staff was friendly and helpful, the room was clean and comfortable, and the breakfast was fresh and tasty (especially the cinnamon rolls). We noticed only one thing that concerned us. The entrance on the right side of the facility (A) had no ramp, just a concrete square (about 6-8" off the ground) outside the door. We were using heavy rolling luggage and had to lift it up & over. I have had knee-replacement surgery and must be very careful when stepping up or down in such a place. This is not intended as a complaint, only as an observation and suggestion to possibly avoid someone being injured in the future. Overall, our stay was very pleasant and enjoyable. Thank you.
May 21, 2013
Rated 5.0 out of 5.0 by Bowtiebiker2 Great Stay!
Wonderful stay, no problems, no issues. Just a fine, clean property. Across the parking lot from 2 chain restaurants, so park your motorcycle or car, relax, eat and sleep!
May 19, 2013
Rated 5.0 out of 5.0 by Skeeterv Convenient location and comfortable room
We enjoyed being close to restaurants that we could walk to. Nice clean room and friendly staff.
May 17, 2013
Rated 5.0 out of 5.0 by Rejector1 Excellent Stay
We truly enjoyed our recent stay from the moment we checked in to the moment we checked out!The staff really made us feel that we were welcome,ensuring that all of our needs were fufilled from water to enough towels,plus making sure that we had a room that was near (actually next door) our daughter and her family.Beds were comfortable rooms were clean and the breakfast bar was very adequate.We wiil definitely stay here on our next trip to visit relatives in the area(Hopefully they will have a vacancy)!!!!!
May 8, 2013
Rated 5.0 out of 5.0 by LGFG Comfortable bed and great service
Had a good feeling from the get go.Nice when you entered the front desk,and went on to the room.Also gives the government rate.I will use the Holiday Express more in the future.Overall excellent.Highly recommend.
May 6, 2013
Rated 5.0 out of 5.0 by CarolK Friendly Service
We stopped here around 8 PM after driving for 5 hours in the rain and didn't have a reservation. The staff at the front desk were very friendly and helpful. What a difference this makes when you're tired or I guess any time. The young lady that waited on us gave us information on discount options, asked our preference in rooms and got our Priority club number for us. The room was very nice with a microwave and small refrigerator. I would definitely recommend this motel.
May 5, 2013
Rated 2.0 out of 5.0 by MrGuy Bugs in the room
I was alarmed when I prepared for bed and had stink bugs everywhere. On the ceiling, on night stand table, walking on the lamps, on the phone, on the bed and on the walls. In a 2 hour span, 11:30 pm to 1:30 am ( when I finally settled in bed ) I killed or flushed 12 adult stink bugs. Not knowing how many more were in the room , I did not get a good night's sleep. I discussed the matter with the front desk attendant in the morning, but it did not seem he took the issue seriously. He told me they come in through the air conditioner. How about using screens outside so they cannot enter. I did not ask to change rooms since I was very tired from a long day's travel that day.
Really need to make sure guests are comfortable and rooms are pest free.
May 2, 2013
Rated 5.0 out of 5.0 by CalhounTraveler451 We enjoyed our stay.
We enjoyed our stay. The swimming pool is spectacular. Breakfast was wonderful.
April 25, 2013
Rated 3.0 out of 5.0 by silvertop62 service was great
The internet is so slow it is unbearable to use. I would think that I had explained what I didn,t like very clearly, I see no need for more words.
April 23, 2013
Rated 5.0 out of 5.0 by Higgy13 Great place to stay....
Very clean room and comfortable. We arrived earlier than expected and the staff had our room ready in 15 min. This was great so we didn't have to find something to do for a couple of hours.
Had a very nice breakfast setup. Good choices to choose from,hot and cold items.
Overall,the experience was very pleasant and comfortable. My only complaints are the pillows were a little lumpy and we were on the first floor and the foot traffic going by our room was loud,as well as,people slamming their doors. But this seems to be a problem no matter what hotel or city we visit. Some people are just rude when closing their door.
We will definitely stay here again!
April 14, 2013
Rated 4.0 out of 5.0 by ATLfamily Usual stopping off point
We travel from Atlanta to Connecticut each year and we stop off at this hotel for the last 5 years. Of all the Holiday Inn Express locations that I have stayed at this is the best one. I want to thank the lady at the front desk for helping us out with the Easter baskets on Easter Sunday. 'Somehow' the Easter bunny found the hotel and delivered the baskets to the kids. It was a great suprise for them as they were not expecting anything. Definitely recommend this location.
April 10, 2013
Rated 5.0 out of 5.0 by robert63 Another Gt. Stay!
This is our fourth stay at Holiday Inn Express, Hagerstown, MD. From the moment we came through the door to the reception desk to our departure very early the next morning, our stay was wonderful. Lovely, clean pet-friendly room on the first floor. The bathroom was clean and bright. The breakfast was superb...nice variety. The breakfast personnel were bright, cheery, and helpful. The TV man had to make adjustments, which were part of the a hotel-wide upgrade...and he couldn't have been nicer. Gt. selection and # of comfortable pillows. How could anyone ask for more...no! We will stay again on our way to Florida and back.
April 9, 2013
Rated 1.0 out of 5.0 by Beaver Recommend
Hotel was clean, room was clean & neat, breakfast was very good and the staff was friendly & helpful.
April 1, 2013
Rated 5.0 out of 5.0 by Aldea Holiday Inn's Finest Stay
We thoroughly enjoyed this hotel as Holiday Inn's "Best" one
and we have traveled up and down the coast. Great!
April 1, 2013
Rated 5.0 out of 5.0 by JedR On of the better hotels
I spend many nights in Hoilday Inn express hotels - this is one (If not the) of my favorite properties to stay I have been to this location three times now and will return..
Great stall and very comfortable.
March 29, 2013
Rated 5.0 out of 5.0 by JackT1952 Nice property and great service but a little pricey for the area
Staff was great and rooms were very nice. I thought the price was a little high for the area, however.
March 28, 2013
Rated 5.0 out of 5.0 by tinerbell32 very CLEAN hotel
I'm a clean freak and this was a very comfortable place to stay. The place looked clean and smelled clean!
Appreciated the complimentary coffee and fruit that were always available.
Only area that needed some attention: the pool tiles had a scum ring.
March 21, 2013
Rated 2.0 out of 5.0 by duncan84 Check in
When we arrived there were several folks ahead of us at check in. There was a placard on one side that read,, "Priority Club Members Check In here". We went to that line and were told that "Everyone here is probably Priiority Club, so go back to the end of the long line". When we finally checked in there was no mention of being Platinum members, no complimentary upgrade and no address or credit card info on our reservation. We made this reservation through the internet like we do all of ours, so don't know why this info was not available to them. Check in woman was very surly to us!
March 18, 2013