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Rated 4.6 out of 5 by 118 reviewers.
Rated 4.0 out of 5.0 by Love the Complimentary Cookies! Very niece and friendly staff. Very helpful as well. Great atmosphere. On the down side: Coffee was not hot enough at the breakfast bar. No microwave at the breakfast bar to warm up coffee or food.(Unless I just totally missed the location of it). Small stuff though. Overall, we had a good stay. October 27, 2014
Rated 5.0 out of 5.0 by Good location for visiting/business in Chapel Hll/Durham NC We had no complaints about our one night stay at the Holiday Inn Express Chapel Hill. The beds were comfortable, the bathroom was clean with adequate surface and shelf space for toiletries. October 23, 2014
Rated 4.0 out of 5.0 by I always stay in HI due to their cleanliness and locations. This one is no different. It's what I expect from HIE, comfortable, friendly and very clean. October 19, 2014
Rated 5.0 out of 5.0 by Clothing Left Behind One day after checking out I called to inquire about some clothing left behind on the bathroom door. The desk person was attentive, checked lost and found and called me back. She did not have the articles of clothing October 15, 2014
Rated 5.0 out of 5.0 by Business UNC School of Nursing I specifically appreciate the help that Sarhara (SP?) gave us. We had an emergency and needed an item we did not have. She went above and beyone the call of duty to find us what we needed, always with a sweet smile on her face. Thank you so much. October 13, 2014
Rated 5.0 out of 5.0 by Front Desk Help was fantastic Answered questions as needed cheerfully. Gave good restaurant suggestions. Always eager to be of help. October 8, 2014
Rated 5.0 out of 5.0 by Weekend getaway My husband and I stayed here for a weekend getaway to watch a Carolina football game. It was a great weekend; although Carolina lost the game. There were plenty of electrical outlets--very pleased with that. Adequate towels and washcloths. In room coffee pot was great! Had two different types of pillows-firm and soft- which was wonderful since I like a soft pillow and my husband likes a firm pillow. We have stayed here three times in the past year and will return when we visit Chapel Hill. October 7, 2014
Rated 5.0 out of 5.0 by Great Place to Stay Would recommend this hotel to anyone in the area. Meet all my needs, clean, comfortable, and good breakfast. October 4, 2014
Rated 5.0 out of 5.0 by Consistent quality We stayed here for a family wedding in the area. I use the Holiday Inn because I know what I'm getting each time, and this location did not disappoint. We did not use most of the 'extras' (internet, pool, etc) as we were pretty busy, but the room was clean and comfortable, the staff friendly, and the breakfast adeuqate. I would definitely stay here when visiting family again. October 1, 2014
Rated 5.0 out of 5.0 by beds and pillows were great The staff was very friendly and helpful, the room was clean and comfortable, and the location was very convienent. I have had other positive experiences with Holiday Inn Express and I will continue to recommend this chain to others. September 26, 2014
Rated 5.0 out of 5.0 by Holiday Inn is reliable We found what we expect to find at all Holiday Inn. From check-in to check-out, everything went smoothly. The Internet worked well as did TV. AC was very comfortable. Facility was quiet and restful. Good parking A good value. Holiday Inn is reliable. September 22, 2014
Rated 4.0 out of 5.0 by Parking Parking is challenging at this hotel. If you do not get in before the crowd, you are forced to choose from dimly lit parking areas on adjacent properties. September 19, 2014
Rated 4.0 out of 5.0 by Staff was courteous, but exercise room and breakfast were disasters The hotel is nice, but poorly maintained. The exercise room had limited equipment, some of which was broken, and the air conditioner in the exercise room didn't work for the entire six days I stayed. Breakfast was awful. the eggs were particularly terrible. The last day's breakfast was almost nothing because staff said a water pipe was broken. The problem I had with that is that staff did not make other arrangements, and gave the customers no notice of this. I found out only because I asked for hot water for oatmeal, and noticed other items were not provided. The explanation showed that staff had little concern with the customer if it was an inconvenience for staff. I don't recommend this hotel until they change their approach to service. As a positive note, all staff members were pleasant and helpful with all situations except those mentioned above. That's why I will try them again. September 18, 2014
Rated 5.0 out of 5.0 by Staff Staff was very good, this was a football weekend and they were relaxed and in good order.Good breakfast. September 17, 2014
Rated 5.0 out of 5.0 by Very nice and good service A little tough to locate as it sits behind another building and sign is tough to catch on first trip past. Very good staff and surprisingly quiet given the location. September 11, 2014
Rated 4.0 out of 5.0 by Staff is outstanding! The refrigerator in the room did not work. But in all fairness, I did not tell anyone. There was mold on the ceiling on one tile in the bathroom. Loved the breakfast and the staff was great. September 10, 2014
Rated 5.0 out of 5.0 by Convenient and clean! This is a great place to stay for Carolina sports events. It is convenient and clean and the staff is professional and courteous. September 10, 2014
Rated 5.0 out of 5.0 by Nice location, good chain Friendly and efficient check-in. Plenty parking. Clean and nicely decorated rooms. Fridge in room. Fresh breakfast. Fast internet. Good price. September 7, 2014
Rated 5.0 out of 5.0 by Great Service Clean, great service, great water pressure in shower, reliable internet. September 2, 2014
Rated 5.0 out of 5.0 by Stay here! 3rd or 4th time we've stayed here and the next time we find ourselves in the area, we'll stay again. Everything is real convenient, everybody is real nice and friendly, and the rooms are great! Certainly not a luxury hotel, but HIEs never were intended to be, but it excels in what it does...offering great accommodations at an affordable price. I'm in the customer service business and they do a great job of it...and the young man who was in-charge of the breakfast the morning we were there needs a raise...he was non-stop being sure everything was well supplied and he needed to, as I think I went back for more bacon more than once! August 20, 2014
Rated 4.0 out of 5.0 by Comfortable Room and Friendly Staff Hotel was clean and well maintained. Upon arrival and check-in we were greeted promptly. Room had a slight odor to it but was otherwise in very nice shape. Bathroom, beds, and sheets were all excellent. Would definitely stay here again if need be. August 13, 2014
Rated 5.0 out of 5.0 by Excellent value The beds were very comfortable and the facility was clean. The breakfast in the morning was outstanding with a variety of hot and cold items. All the staff members were very friendly and helpful. I can recommend this Holiday Inn Express without reservations of any kind. When I have to return to Chapel Hill I will book my room here. August 6, 2014
Rated 4.0 out of 5.0 by Definately would recomend this Hotel This is a HI express as any other. But, it does it very well! Friendly staff. Rooms kept nice and clean. Everything worked in the room OK (TV wifi etc). Good position for the UNC campus. Nice little grill bar just over the road (Nantucket grill). August 5, 2014
Rated 5.0 out of 5.0 by I will definitely stay here again! I was in town for a meeting, so I only stayed one night. The hotel is lovely, very clean, and the staff were exceptionally courteous, friendly, and helpful. I asked for a quiet room, and it was perfect. The air conditioning worked perfectly, and the filters were clean (yes, I checked them). The mattress was the most comfortable of any I have slept on in any hotel. I was pleased with the breakfast selections and was grateful that it was more than just cereal, pastries, and bagels...I need protein for breakfast, so the bacon and eggs were a welcomed sight. July 27, 2014
Rated 4.0 out of 5.0 by Attentive Housekeeping Staff Housekeeping staff does a great job. Front desk made is easy to change the dates of my stay. Disappointed in breakfast starting at 6:30am as I needed to start my day earlier due to my stay being for business. July 27, 2014
Rated 5.0 out of 5.0 Weekend in Chapel Hill This is a great hotel for your stay in Chapel Hill. The staff is fantastic and the chocolate chips cookies and sweet tea are over the top. July 22, 2014
Rated 2.0 out of 5.0 by Not as good a stay as in the past HIE Chapel Hill has been our go-to hotel for over ten years and up until now we have always gotten good value. This time we were disappointed. The room was fine, the great room was not kept clean during breakfast (and it was not especially crowded), the food quality not as good as in the past, and the attendant did not change gloves after putting things in the trash and then opening up a food packet. July 15, 2014
Rated 5.0 out of 5.0 by Well Located Chapel Hill Holiday Inn ticked all the boxes for us, just off the freeway with friendly staff and comfortable rooms. Only a basic breakfast but enough to start the day. They could do with a bigger sign at the entrance as we drove past it the first time. July 14, 2014
Rated 5.0 out of 5.0 by comfortable room, great breakfast Great place to stay. Motel was full. Only issue was parking lot was crowded. July 13, 2014
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