Rated 4.6 out of 5 by 109
Rated 5.0 out of 5.0 by mandinkus Consistent quality
We stayed here for a family wedding in the area. I use the Holiday Inn because I know what I'm getting each time, and this location did not disappoint. We did not use most of the 'extras' (internet, pool, etc) as we were pretty busy, but the room was clean and comfortable, the staff friendly, and the breakfast adeuqate.
I would definitely stay here when visiting family again.
October 1, 2014
Rated 5.0 out of 5.0 by amie33 beds and pillows were great
The staff was very friendly and helpful, the room was clean and comfortable, and the location was very convienent. I have had other positive experiences with Holiday Inn Express and I will continue to recommend this chain to others.
September 26, 2014
Rated 5.0 out of 5.0 by bobardmore Holiday Inn is reliable
We found what we expect to find at all Holiday Inn. From check-in to check-out, everything went smoothly. The Internet worked well as did TV. AC was very comfortable. Facility was quiet and restful. Good parking
A good value. Holiday Inn is reliable.
September 22, 2014
Rated 4.0 out of 5.0 by beepdee Parking
Parking is challenging at this hotel. If you do not get in before the crowd, you are forced to choose from dimly lit parking areas on adjacent properties.
September 19, 2014
Rated 4.0 out of 5.0 by wolfinsheepsclothing Staff was courteous, but exercise room and breakfast were disasters
The hotel is nice, but poorly maintained. The exercise room had limited equipment, some of which was broken, and the air conditioner in the exercise room didn't work for the entire six days I stayed. Breakfast was awful. the eggs were particularly terrible. The last day's breakfast was almost nothing because staff said a water pipe was broken. The problem I had with that is that staff did not make other arrangements, and gave the customers no notice of this. I found out only because I asked for hot water for oatmeal, and noticed other items were not provided. The explanation showed that staff had little concern with the customer if it was an inconvenience for staff. I don't recommend this hotel until they change their approach to service. As a positive note, all staff members were pleasant and helpful with all situations except those mentioned above. That's why I will try them again.
September 18, 2014
Rated 5.0 out of 5.0 by Shaft60 Staff
Staff was very good, this was a football weekend and they were relaxed and in good order.Good breakfast.
September 17, 2014
Rated 5.0 out of 5.0 by Fmattship Very nice and good service
A little tough to locate as it sits behind another building and sign is tough to catch on first trip past. Very good staff and surprisingly quiet given the location.
September 11, 2014
Rated 4.0 out of 5.0 by GGNY Staff is outstanding!
The refrigerator in the room did not work. But in all fairness, I did not tell anyone. There was mold on the ceiling on one tile in the bathroom. Loved the breakfast and the staff was great.
September 10, 2014
Rated 5.0 out of 5.0 by TweetandOliver Convenient and clean!
This is a great place to stay for Carolina sports events. It is convenient and clean and the staff is professional and courteous.
September 10, 2014
Rated 5.0 out of 5.0 by AB111 Nice location, good chain
Friendly and efficient check-in. Plenty parking. Clean and nicely decorated rooms. Fridge in room. Fresh breakfast. Fast internet. Good price.
September 7, 2014
Rated 5.0 out of 5.0 by cy35772 Great Service
Clean, great service, great water pressure in shower, reliable internet.
September 2, 2014
Rated 5.0 out of 5.0 by NightTrain Stay here!
3rd or 4th time we've stayed here and the next time we find ourselves in the area, we'll stay again. Everything is real convenient, everybody is real nice and friendly, and the rooms are great! Certainly not a luxury hotel, but HIEs never were intended to be, but it excels in what it does...offering great accommodations at an affordable price. I'm in the customer service business and they do a great job of it...and the young man who was in-charge of the breakfast the morning we were there needs a raise...he was non-stop being sure everything was well supplied and he needed to, as I think I went back for more bacon more than once!
August 20, 2014
Rated 4.0 out of 5.0 by Moose 270 Comfortable Room and Friendly Staff
Hotel was clean and well maintained. Upon arrival and check-in we were greeted promptly. Room had a slight odor to it but was otherwise in very nice shape. Bathroom, beds, and sheets were all excellent. Would definitely stay here again if need be.
August 13, 2014
Rated 5.0 out of 5.0 by Brian436 Excellent value
The beds were very comfortable and the facility was clean. The breakfast in the morning was outstanding with a variety of hot and cold items. All the staff members were very friendly and helpful. I can recommend this Holiday Inn Express without reservations of any kind. When I have to return to Chapel Hill I will book my room here.
August 6, 2014
Rated 4.0 out of 5.0 by Sharkey666 Definately would recomend this Hotel
This is a HI express as any other. But, it does it very well! Friendly staff. Rooms kept nice and clean. Everything worked in the room OK (TV wifi etc). Good position for the UNC campus. Nice little grill bar just over the road (Nantucket grill).
August 5, 2014
Rated 5.0 out of 5.0 by Busy in SC I will definitely stay here again!
I was in town for a meeting, so I only stayed one night. The hotel is lovely, very clean, and the staff were exceptionally courteous, friendly, and helpful. I asked for a quiet room, and it was perfect. The air conditioning worked perfectly, and the filters were clean (yes, I checked them). The mattress was the most comfortable of any I have slept on in any hotel. I was pleased with the breakfast selections and was grateful that it was more than just cereal, pastries, and bagels...I need protein for breakfast, so the bacon and eggs were a welcomed sight.
July 27, 2014
Rated 4.0 out of 5.0 by NCBTravel5055 Attentive Housekeeping Staff
Housekeeping staff does a great job. Front desk made is easy to change the dates of my stay. Disappointed in breakfast starting at 6:30am as I needed to start my day earlier due to my stay being for business.
July 27, 2014
Rated 5.0 out of 5.0 Weekend in Chapel Hill
This is a great hotel for your stay in Chapel Hill. The staff is fantastic and the chocolate chips cookies and sweet tea are over the top.
July 22, 2014
Rated 2.0 out of 5.0 by 52guy Not as good a stay as in the past
HIE Chapel Hill has been our go-to hotel for over ten years and up until now we have always gotten good value. This time we were disappointed. The room was fine, the great room was not kept clean during breakfast (and it was not especially crowded), the food quality not as good as in the past, and the attendant did not change gloves after putting things in the trash and then opening up a food packet.
July 15, 2014
Rated 5.0 out of 5.0 by Petemulv Well Located
Chapel Hill Holiday Inn ticked all the boxes for us, just off the freeway with friendly staff and comfortable rooms. Only a basic breakfast but enough to start the day. They could do with a bigger sign at the entrance as we drove past it the first time.
July 14, 2014
Rated 5.0 out of 5.0 by DD10 comfortable room, great breakfast
Great place to stay. Motel was full. Only issue was parking lot was crowded.
July 13, 2014
Rated 4.0 out of 5.0 by Nel202 Comfortable, affordable, clean & friendly
My son & I stayed here with his baseball team. The hotel was accommodating and clean. Had to go next door for laundry and pool, but it was no big deal. Staff was super friendly and willing to help in any way. The beds were very comfortable and rooms had a frig, microwave and coffee pot. Would definitely stay here again. Also liked the convenience to I 40. Did not charge us for extra day as long as we checked out by noon!
July 1, 2014
Rated 5.0 out of 5.0 by MizBiz Excellent Staff and Location
I travel monthly for business and always stay at this hotel. The staff is marvelous, very helpful, friendly, responds quickly to any questions. The hotel is immaculate, rooms are very comfortable and quiet. The breakfast area is nice, well staffed, selections are good and vary from day to day. The hotel shares a swimming pool with a neighboring property; always easy to get to, use, and the staff there are equally friendly and helpful. The location is very convenient too, for travel around the area, to airport, universities, businesses and shopping.
In particular, Janeer, one of the concierges, is a delight! All of the staff is wonderful, but my arrival / departure times and her work schedule coincide. She is extremely helpful, can make wonderful restaurant recommendations, and directions to various locations. Recently, I needed to add a night's stay and the process was seamless. Janeer truly provides excellent customer service, always with a smile, and is never too busy with her other duties to help out. She is a pleasure to work with.
I will continue to stay at this hotel as long as my travels bring me to the area. Great staff, great place!
July 1, 2014
Rated 5.0 out of 5.0 by Doc N More than comfortable bed, great service
I was delighted at the room, the courteous service, and most of all the wonderful bed. The hotel exceeded my expectations, in the shower as well. I was delighted with the hotel and will return when I am in the area.
June 30, 2014
Rated 5.0 out of 5.0 by jville girl helpfulness of staff
the staff made us feel like we lived there. easy access and location to hospital. a very comfortable room. a great stay and will be back.
June 23, 2014
Rated 5.0 out of 5.0 by jungles Friendly Staff
The front desk staff was extremely friendly and efficient.
June 21, 2014
Rated 4.0 out of 5.0 by ElkEater Great Staff, Very Clean and Adequately Comfortable
All staff members strive to serve and perform their tasks with skill and professionalism--from the grounds custodian and the housekeeping staff up to the Manager. The night clerk adresses customers with the following statement, "The answer is yes!,Now tell me what do you need Mr. ____? A very positive additude toward service all the way around. I stay here about 20 days a year, and have been doing so for about two years. I have noticed steady improvements, since Ms. Cummings became the Manager.
June 21, 2014
Rated 5.0 out of 5.0 by Billy1942 We want to buuy a mattress like this.
This was a great stay with a very well run hotel and friendly staff. I would also like to complement Holiday Inn for sending a confirmation email a few days before my trip. It make check in that much easier.
June 18, 2014
Rated 5.0 out of 5.0 by Ary18 Great Service
Friendly staff, clean room, and great price! Would recommend this place to anyone looking for a close by hotel to Chapel Hill
June 16, 2014
Rated 5.0 out of 5.0 by NMR-850 Fantastic stay
Chose the "trail mix" as welcome gift -- HIX brand is better than any store bought brand.
Jeneer was great, she welcomed me by name, everytime I came in during evening, whenever she was working the front desk. Jeneer was very helpful, when I needed to extend my stay from 13 nights to 16 nights. Great to be a Platinum member, to have guaranteed room availability.
very quiet area, no road traffic noise. Easy access to 54 and getting to UNC campus.
June 16, 2014