Rated 4.5 out of 5 by 91
Rated 2.0 out of 5.0 by 52guy Not as good a stay as in the past
HIE Chapel Hill has been our go-to hotel for over ten years and up until now we have always gotten good value. This time we were disappointed. The room was fine, the great room was not kept clean during breakfast (and it was not especially crowded), the food quality not as good as in the past, and the attendant did not change gloves after putting things in the trash and then opening up a food packet.
July 15, 2014
Rated 5.0 out of 5.0 by Petemulv Well Located
Chapel Hill Holiday Inn ticked all the boxes for us, just off the freeway with friendly staff and comfortable rooms. Only a basic breakfast but enough to start the day. They could do with a bigger sign at the entrance as we drove past it the first time.
July 14, 2014
Rated 5.0 out of 5.0 by DD10 comfortable room, great breakfast
Great place to stay. Motel was full. Only issue was parking lot was crowded.
July 13, 2014
Rated 4.0 out of 5.0 by Nel202 Comfortable, affordable, clean & friendly
My son & I stayed here with his baseball team. The hotel was accommodating and clean. Had to go next door for laundry and pool, but it was no big deal. Staff was super friendly and willing to help in any way. The beds were very comfortable and rooms had a frig, microwave and coffee pot. Would definitely stay here again. Also liked the convenience to I 40. Did not charge us for extra day as long as we checked out by noon!
July 1, 2014
Rated 5.0 out of 5.0 by MizBiz Excellent Staff and Location
I travel monthly for business and always stay at this hotel. The staff is marvelous, very helpful, friendly, responds quickly to any questions. The hotel is immaculate, rooms are very comfortable and quiet. The breakfast area is nice, well staffed, selections are good and vary from day to day. The hotel shares a swimming pool with a neighboring property; always easy to get to, use, and the staff there are equally friendly and helpful. The location is very convenient too, for travel around the area, to airport, universities, businesses and shopping.
In particular, Janeer, one of the concierges, is a delight! All of the staff is wonderful, but my arrival / departure times and her work schedule coincide. She is extremely helpful, can make wonderful restaurant recommendations, and directions to various locations. Recently, I needed to add a night's stay and the process was seamless. Janeer truly provides excellent customer service, always with a smile, and is never too busy with her other duties to help out. She is a pleasure to work with.
I will continue to stay at this hotel as long as my travels bring me to the area. Great staff, great place!
July 1, 2014
Rated 5.0 out of 5.0 by Doc N More than comfortable bed, great service
I was delighted at the room, the courteous service, and most of all the wonderful bed. The hotel exceeded my expectations, in the shower as well. I was delighted with the hotel and will return when I am in the area.
June 30, 2014
Rated 5.0 out of 5.0 by jville girl helpfulness of staff
the staff made us feel like we lived there. easy access and location to hospital. a very comfortable room. a great stay and will be back.
June 23, 2014
Rated 5.0 out of 5.0 by jungles Friendly Staff
The front desk staff was extremely friendly and efficient.
June 21, 2014
Rated 4.0 out of 5.0 by ElkEater Great Staff, Very Clean and Adequately Comfortable
All staff members strive to serve and perform their tasks with skill and professionalism--from the grounds custodian and the housekeeping staff up to the Manager. The night clerk adresses customers with the following statement, "The answer is yes!,Now tell me what do you need Mr. ____? A very positive additude toward service all the way around. I stay here about 20 days a year, and have been doing so for about two years. I have noticed steady improvements, since Ms. Cummings became the Manager.
June 21, 2014
Rated 5.0 out of 5.0 by Billy1942 We want to buuy a mattress like this.
This was a great stay with a very well run hotel and friendly staff. I would also like to complement Holiday Inn for sending a confirmation email a few days before my trip. It make check in that much easier.
June 18, 2014
Rated 5.0 out of 5.0 by Ary18 Great Service
Friendly staff, clean room, and great price! Would recommend this place to anyone looking for a close by hotel to Chapel Hill
June 16, 2014
Rated 5.0 out of 5.0 by NMR-850 Fantastic stay
Chose the "trail mix" as welcome gift -- HIX brand is better than any store bought brand.
Jeneer was great, she welcomed me by name, everytime I came in during evening, whenever she was working the front desk. Jeneer was very helpful, when I needed to extend my stay from 13 nights to 16 nights. Great to be a Platinum member, to have guaranteed room availability.
very quiet area, no road traffic noise. Easy access to 54 and getting to UNC campus.
June 16, 2014
Rated 3.0 out of 5.0 by ADDEDSEERIORBBEB Holiday iIn Express Reservations
The reservations and the different prices are the worst I have ever experienced.
June 15, 2014
Rated 5.0 out of 5.0 by email Guest
Good service from staff, informative to sites surrounding area. friendly.
June 11, 2014
Rated 5.0 out of 5.0 by myrasmama clean and comfortable
excellent room in a convenient location. clean and comfortable. extra towels and pillows. nice variety for breakfast. courteous staff.
June 6, 2014
Rated 5.0 out of 5.0 by Rick5580 Fine and Normal
Fine and Normal
The one issue with the AC unit was not fixed as promised.
June 3, 2014
Rated 5.0 out of 5.0 by JoAnne45 Friendly staff
The staff at this hotel is excellent. They are friendly, kind and courteous. I look forward to my next visit.
June 3, 2014
Rated 5.0 out of 5.0 by MOBpc Clean, comfortable & friendly
Staff very helpful and friendly. Good breakfast. Clean rooms and nice amenities.
May 30, 2014
Rated 5.0 out of 5.0 by Robin19 Comfortable Room and Fabulous Breakfast
This Holiday Express is exceptionally clean and comfortable. The desk staff is friendly and helpful. The breakfast includes a wide variety of food choices.
May 28, 2014
Rated 4.0 out of 5.0 by NightTrain great stay
Third time staying there since Easter. Friendly staff always ready to help. I was a bit miffed by the $40 rate increase for this stay v. the previous 2 stays and there was no manager on the property before my 7:30 departure with whom to discuss this & another related matter.
May 25, 2014
Rated 5.0 out of 5.0 by VDP57 staff
The staff was friendly and helpful during our stay. A special thank you to "Janeer" who went the extra step in customer service.
May 13, 2014
Rated 3.0 out of 5.0 by AlaninCT Review
Had to call front desk to remove slippers and hair ring from prior guest.
Telephone had no dial tone
Alarm function on clock did not work
breakfast area was very overcrowded
Staff was accommodating and polite, addressing too many issues
Could not find my IHG number
April 17, 2014
Rated 5.0 out of 5.0 by Kenan43 Comfortable bedding
The breakfast area only provides limited seating when the hotel is filled, especially with students. I had to stand with my plate in my hand waiting for a seat at a table. I finally asked some of the students that had finished eating and were just talking to let others use the tables for eating purposes. Young people just are not aware of how to relate to the public as this experience displayed.
April 16, 2014
Rated 5.0 out of 5.0 by Izzy4 Izzy4
Due to my wife's treatment schedule, we have stayed at this hotel every month for the past 10 months. We are greeted by name when we enter the building by a very polite young lady.
Due to my wife's inability to walk, we stay in the same room on the ground floor each time. We are very grateful for the care and understanding we have received from the staff.
Thanks for everything!
April 12, 2014
Rated 2.0 out of 5.0 by Projunior Fair at best.
After being denied early check-in, which I understand can't always be granted, by the time I did return I was given the worst room on the property. I was never greeted or acknowledged as a Platinum Club member and there was no room upgrade. I was in fact given the ground floor handicapped room although I'm not handicapped. I was assured it was a quiet room but it wasn't. The guy a the desk the next morning seemed unconcerned about my experience and offered no extra points or even an apology.
While the location was good for my trip I think I shall look elsewhere for a hotel when I return to Chapel Hill.
March 12, 2014
Rated 5.0 out of 5.0 by Tarheel Nurse Recent Stay in Chapel Hill
I have stayed at the Chapel Hill Holiday Inn Express at least three to four times a year for the past five years. It is my home away from home. Every time I walk in the front door, the staff treats me like the "head of the household."
I told Holiday Inn the last time I made reservations, that I would not visit a city without a Holiday Inn Express. Wonderful staff, wonderful service.
March 5, 2014
Rated 5.0 out of 5.0 by Stacie1700 Great
Very Nice Clean Hotel. Came up to visit UNC. Everything was close by. Will Stay again
February 26, 2014
Rated 2.0 out of 5.0 by Concerned Mom No Service
We stayed here as parents with a team that came in town. My daughter had an issue with her room where one of her roommates clogged the toilet. They front desk said they didn't have anyone to send up to check it out that maintenance was gone and there were no other rooms to move them to. The toilet overflowed onto the carpet (it was NOT clear, so there was feces around). The toilet was unusable. They were told to plunge it themselves, which didn't work, and finally after quite some time (like maybe an hour or so) the front desk lady came up to try to plunge it. She then proceeded to walk into the bathroom, attempt to clear the toilet, which didn't work and then walked around their room and sat on one of the beds with her wet, dirty toilet water sneakers and hands and used the phone. she called maintenance (which should have been done immediately as there was a puddle on the floor) and told the girls they would show in about 30 minutes. The girls were already way past curfew, so had to come and two of them had to stay in my room for night. Thankfully my husband and I had a room with 2 beds instead of one king. I have never seen a hotel with that provided no help on such an incident. I won't be coming back or recommending it to anyone. This hotel needs to get their policies in order.
February 24, 2014
Rated 5.0 out of 5.0 by JRan Exceeded my expectations
I found the Holiday Inn Express at Chapel Hill to be convenient, comfortable, and responsive to my requests. The breakfast was excellent and the staff helpful and knowledgeable. I will be staying there upon my next trip to Chapel Hill.
February 6, 2014
Rated 5.0 out of 5.0 by Music teacher Always reliable
I have found Holiday Inn Express to be reliable in regards to comfort, cleanliness and value!! I highly recommend this hotel.
January 14, 2014