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Rated 4.5 out of 5 by 83 reviewers.
Rated 4.0 out of 5.0 by Great Staff, Very Clean and Adequately Comfortable All staff members strive to serve and perform their tasks with skill and professionalism--from the grounds custodian and the housekeeping staff up to the Manager. The night clerk adresses customers with the following statement, "The answer is yes!,Now tell me what do you need Mr. ____? A very positive additude toward service all the way around. I stay here about 20 days a year, and have been doing so for about two years. I have noticed steady improvements, since Ms. Cummings became the Manager. June 21, 2014
Rated 5.0 out of 5.0 by We want to buuy a mattress like this. This was a great stay with a very well run hotel and friendly staff. I would also like to complement Holiday Inn for sending a confirmation email a few days before my trip. It make check in that much easier. June 18, 2014
Rated 5.0 out of 5.0 by Great Service Friendly staff, clean room, and great price! Would recommend this place to anyone looking for a close by hotel to Chapel Hill June 16, 2014
Rated 5.0 out of 5.0 by Fantastic stay Chose the "trail mix" as welcome gift -- HIX brand is better than any store bought brand. Jeneer was great, she welcomed me by name, everytime I came in during evening, whenever she was working the front desk. Jeneer was very helpful, when I needed to extend my stay from 13 nights to 16 nights. Great to be a Platinum member, to have guaranteed room availability. very quiet area, no road traffic noise. Easy access to 54 and getting to UNC campus. June 16, 2014
Rated 3.0 out of 5.0 by Holiday iIn Express Reservations The reservations and the different prices are the worst I have ever experienced. June 15, 2014
Rated 5.0 out of 5.0 by Guest Good service from staff, informative to sites surrounding area. friendly. June 11, 2014
Rated 5.0 out of 5.0 by clean and comfortable excellent room in a convenient location. clean and comfortable. extra towels and pillows. nice variety for breakfast. courteous staff. June 6, 2014
Rated 5.0 out of 5.0 by Fine and Normal Fine and Normal The one issue with the AC unit was not fixed as promised. June 3, 2014
Rated 5.0 out of 5.0 by Friendly staff The staff at this hotel is excellent. They are friendly, kind and courteous. I look forward to my next visit. June 3, 2014
Rated 5.0 out of 5.0 by Clean, comfortable & friendly Staff very helpful and friendly. Good breakfast. Clean rooms and nice amenities. May 30, 2014
Rated 5.0 out of 5.0 by Comfortable Room and Fabulous Breakfast This Holiday Express is exceptionally clean and comfortable. The desk staff is friendly and helpful. The breakfast includes a wide variety of food choices. May 28, 2014
Rated 4.0 out of 5.0 by great stay Third time staying there since Easter. Friendly staff always ready to help. I was a bit miffed by the $40 rate increase for this stay v. the previous 2 stays and there was no manager on the property before my 7:30 departure with whom to discuss this & another related matter. May 25, 2014
Rated 5.0 out of 5.0 by staff The staff was friendly and helpful during our stay. A special thank you to "Janeer" who went the extra step in customer service. May 13, 2014
Rated 3.0 out of 5.0 by Review Had to call front desk to remove slippers and hair ring from prior guest. Telephone had no dial tone Alarm function on clock did not work breakfast area was very overcrowded Staff was accommodating and polite, addressing too many issues Could not find my IHG number April 17, 2014
Rated 5.0 out of 5.0 by Comfortable bedding The breakfast area only provides limited seating when the hotel is filled, especially with students. I had to stand with my plate in my hand waiting for a seat at a table. I finally asked some of the students that had finished eating and were just talking to let others use the tables for eating purposes. Young people just are not aware of how to relate to the public as this experience displayed. April 16, 2014
Rated 5.0 out of 5.0 by Izzy4 Due to my wife's treatment schedule, we have stayed at this hotel every month for the past 10 months. We are greeted by name when we enter the building by a very polite young lady. Due to my wife's inability to walk, we stay in the same room on the ground floor each time. We are very grateful for the care and understanding we have received from the staff. Thanks for everything! April 12, 2014
Rated 2.0 out of 5.0 by Fair at best. After being denied early check-in, which I understand can't always be granted, by the time I did return I was given the worst room on the property. I was never greeted or acknowledged as a Platinum Club member and there was no room upgrade. I was in fact given the ground floor handicapped room although I'm not handicapped. I was assured it was a quiet room but it wasn't. The guy a the desk the next morning seemed unconcerned about my experience and offered no extra points or even an apology. While the location was good for my trip I think I shall look elsewhere for a hotel when I return to Chapel Hill. March 12, 2014
Rated 5.0 out of 5.0 by Recent Stay in Chapel Hill I have stayed at the Chapel Hill Holiday Inn Express at least three to four times a year for the past five years. It is my home away from home. Every time I walk in the front door, the staff treats me like the "head of the household." I told Holiday Inn the last time I made reservations, that I would not visit a city without a Holiday Inn Express. Wonderful staff, wonderful service. March 5, 2014
Rated 5.0 out of 5.0 by Great Very Nice Clean Hotel. Came up to visit UNC. Everything was close by. Will Stay again February 26, 2014
Rated 2.0 out of 5.0 by No Service We stayed here as parents with a team that came in town. My daughter had an issue with her room where one of her roommates clogged the toilet. They front desk said they didn't have anyone to send up to check it out that maintenance was gone and there were no other rooms to move them to. The toilet overflowed onto the carpet (it was NOT clear, so there was feces around). The toilet was unusable. They were told to plunge it themselves, which didn't work, and finally after quite some time (like maybe an hour or so) the front desk lady came up to try to plunge it. She then proceeded to walk into the bathroom, attempt to clear the toilet, which didn't work and then walked around their room and sat on one of the beds with her wet, dirty toilet water sneakers and hands and used the phone. she called maintenance (which should have been done immediately as there was a puddle on the floor) and told the girls they would show in about 30 minutes. The girls were already way past curfew, so had to come and two of them had to stay in my room for night. Thankfully my husband and I had a room with 2 beds instead of one king. I have never seen a hotel with that provided no help on such an incident. I won't be coming back or recommending it to anyone. This hotel needs to get their policies in order. February 24, 2014
Rated 5.0 out of 5.0 by Exceeded my expectations I found the Holiday Inn Express at Chapel Hill to be convenient, comfortable, and responsive to my requests. The breakfast was excellent and the staff helpful and knowledgeable. I will be staying there upon my next trip to Chapel Hill. February 6, 2014
Rated 5.0 out of 5.0 by Always reliable I have found Holiday Inn Express to be reliable in regards to comfort, cleanliness and value!! I highly recommend this hotel. January 14, 2014
Rated 5.0 out of 5.0 by Excellent stay for Christmas holidays Stayed for eight days, had no problems, excellent service from front desk and maid service. Very good breakfast. December 29, 2013
Rated 5.0 out of 5.0 by Great service and experience! Our daughter was having surgery at Memorial Hospital in Chapel Hill and this hotel was suggested with a reduced rate for families needing overnight accommodations. The rates were very reasonable and we enjoyed the hotel, the staff and the breakfast. We would certainly stay there again if the need arises. December 24, 2013
Rated 3.0 out of 5.0 by Do not honor room reservations We had planned in advance and reserved a King suite room. However, upon our arrival at 10 PM. We were informed that the King suite room that they were going to place us in was given away since the current occupant decided at the last minute to stay another night. Therefore, the other occupant was rewarded for failing to plan adequately and we were penalized and given a standard room with a king size bed. We were not given an option. Their poor management decision was basically forced upon us. They voluntarily reduced the room rate by $10–a very poor consolation as I would have preferred the King suite room. December 21, 2013
Rated 5.0 out of 5.0 by Great Location and up-to-date. We stayed at this hotel in Chapel Hill for several nights. The hotel is newer and very up to date as far as amenities and furnishings. The location is very convenient to I-40 but not sitting right on the highway. It is easy to get to Chapel Hill and only about 15 min from the Raleigh airport. The hotel has a very small breakfast room so each morning that we were there we could not find a place to sit. We ended up eating in the lobby instead. Good variety offered at breakfast. December 9, 2013
Rated 5.0 out of 5.0 by Excellent service; responsive management and staff I recently returned to this hotel with a number of my colleagues... to attend a World View Community College Symposium at the Friday Center, UNC-Chapel Hill. I booked nine rooms, and all were ready for the individual arrival of each guest. The Manager (Catherine) and Assistant Manager (Tim), and front desk personnel (esp. Brendan) went out of their way to greet us and ensure that our stay was a pleasant one. I have stayed at this particular hotel numerous times in the past five or six years, and plan to do so in the future. Thanks Catherine and Tim... and thanks to Jimmy, as well, for extending the "block" of rooms to meet out needs. November 25, 2013
Rated 5.0 out of 5.0 by New management service continues to be great After many stays at this site, we continue to find this a great experience... There has been a change in management, and after one or two bumps that we had, all was resolved. This speaks well that they want to keep their clients!! November 20, 2013
Rated 5.0 out of 5.0 by VERY pleasant stay I reserved a room with two beds for my g.f. and I have to have girl friend weekend visiting my daughter and son-in-law who live 2 miles from the hotel. We were SO pleased with the great choices of food at the breakfast each morning. Also, that we could use the fitness room at the adjoining hotel that was larger and had free weights and more equipment. In the summer you can use their outdoor pool, which I plan to do next time I visit. Each staff person we talked with was friendly and knowledgeable. I will return! Thank you. November 20, 2013
Rated 5.0 out of 5.0 by Holiday Inn Express to the Rescue When our flight out of Chapel Hill was canceled (after we had checked out of the hotel) one quick call to the Holiday Inn Express was all it took to have a room that night at the same low rate we had during our stay. The staff could not have been nicer! November 20, 2013
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