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Rated 4.6 out of 5 by 80 reviewers.
Rated 4.0 out of 5.0 by Convenient location in RTP and helpful staff I stay frequently at this property because it is convenient to Chapel Hill, Durham, Raleigh and RTP. It is clean and pleasant, The staff at all functions is pleasant and helpful. This includes the managers, front desk personnel, breakfast service,maintenance and cleaning staff. For example, the cleaning staff clean my suite early so that I can use it for business meetings. I will continue to use this hotel as my preferred location in RTP even though a competitor's property is nearby at a lower nightly rate. October 7, 2013
Rated 5.0 out of 5.0 by Clean and comfortable Staff is great and room is clean and comfortable!!! October 6, 2013
Rated 5.0 out of 5.0 by totally Awesome place This Holiday Inn Express in Chapel Hill, NC was a awesome stay, the staff was so nice and eager to help you ,The rooms are bright and clean and comfortable. I cant say enough about this place. Thank you October 6, 2013
Rated 5.0 out of 5.0 by Everything was great. From check-in to check-out everything was great. Very professional staff, to include the maid sevice . Breakfest was hot with really good selection of different foods. Coffee was excellent. Room was clean and comfortable beds. October 1, 2013
Rated 5.0 out of 5.0 by JDB I enjoy this Holiday Inn Express property. The room is very nice and spacious, and quiet. Property is very clean. The breakfast is vrey good,, with lots of choices. The location inChapel Hilll is great, convvenient to Raleigh and Durham, as well as shopping and the hospiitals. September 28, 2013
Rated 5.0 out of 5.0 by Design Calming atmosphere in rooms and other hotel spaces September 25, 2013
Rated 1.0 out of 5.0 by Bad odor in room and milk left in fridge Wouldnt recommend this hotel. The room had a horrible odor which made it hard to sleep. Housekeeping didn't check fridge when they "cleaned" because there was milk still in there from previous guests. Phone didn't work (and we found this out after my children got stuck in the elevator) had to use cell phone to call front desk! A little disappointed with staff especially next day when I checked out and told the guy at checkout my kids were the ones stuck in their elevator last night and how it took several firefighters to get them out...he laughed and said he heard about that. Find another hotel there's several around that area. September 22, 2013
Rated 4.0 out of 5.0 by manager assistance in trying circumstances My wife has been receiving treatments in Durham since February and we have stayed at this Holiday Inn Express location since March. My wife is confined to a wheel chair and unable to walk. We were located on the third floor preparing to leave for our doctor appointment but the elevator was out of service. The manager who was in her fourth day at this location understood our problem. After attempts to get the rescue squad failed she got three male employees to physically carry my wife in the wheel chair down three flights of stairs. Although the ordeal was very stressful for my wife and myself, we are grateful for the attention and assistance we received. September 22, 2013
Rated 5.0 out of 5.0 by Friendly and helpful staff Wonderful, helpful staff and comfortable, quiet room. September 19, 2013
Rated 4.0 out of 5.0 by Comfortable bed and great service and staff overall we had a great stay at chapel hill the staff was wonderful the room was ok just a little musty smell but after i set the A/C to cooler the smell was ok I don't know ir it was the rug or not. but beside this all was good Breakfast was Breakfest ok I guess. September 6, 2013
Rated 5.0 out of 5.0 by Super staff member Our stay here at Chapel Hill was a good one, due mainly to the caring and expeditious service of front desk staff member, Clifton. Our room t.v. was not working, so he changed our room quickly in order for us to watch the NFL pre-season game with the Redskins! Staff member, Aaron, was also a great help in this matter. Both men were friendly, helpful and recommended places to eat, etc. August 29, 2013
Rated 5.0 out of 5.0 by Rushed in and out Not much time to be there. We rushed in about midnight from the airport and out the door around 7:00 to get to the hospital. No problem getting in late and out early. August 23, 2013
Rated 5.0 out of 5.0 by quiet and comfortable We enjoyed the comfort and quiet atmosphere and also the nice breakfast. August 21, 2013
Rated 5.0 out of 5.0 by Great service Thanks for the friendliness of the front desk and other staff. My wife is confined to a wheel chair and requires special attention with even the simplest task. We requested handicap accessible accommodations and were very pleased with our room. August 17, 2013
Rated 5.0 out of 5.0 by Helpful and nice Staff This hotel is conveniently located, is fairly comfortable and very clean. The staff was very nice and when I had to cancel our 2nd night stay un-expectantly at a late hour in the day (after 3 p.m.), they did not hesitate to cancel it, help me get out quickly and efficiently. August 4, 2013
Rated 5.0 out of 5.0 by Great Stay! Great Room! But Small Breakfast Room. You will still get breakfast just a little tight. August 1, 2013
Rated 3.0 out of 5.0 by Broken elevator The property was relatively clean however it was difficult to adjust the temperature of the room. The elevator was broken so carrying bags up three floors in the heat was not terribly pleasant. The elevator was still broken the next morning when I checked out. July 28, 2013
Rated 5.0 out of 5.0 by Always feel at home We have stayed here several times as my daughter resides in the community. We always feel as though we are at home because of the comfort level we have always found. I do recommend, however, that if you are sensitive to pillows beside your own, bring your own. All else is fine. July 18, 2013
Rated 5.0 out of 5.0 by Flood Victim I would like to thank Holiday Inn Express home away from home. I lost my condo and vehicle due to the rain, we had earlier part of July. I was Greeted by Tony with a friendly personality. He helped my family move in for a week. Taking time to help us every way he could. He is a dedicated worker pulling a double shift. Its hard to find workers like him. July 14, 2013
Rated 3.0 out of 5.0 by Needs Work The pull out couch was horrible. There were no sheets had to call office to get provided. The blind was not able to be closed. The TV operated off the same two remotes. When we would watch something it would change the channel on the other TV where our daughter was watching tv. Other than that room was clean. June 29, 2013
Rated 5.0 out of 5.0 by Great hotel and excellent staff Great hotel staff! Welcoming and ready to make sure your stay is second to home. Speedy check in and out, clean room, lobby, and breakfast area. June 22, 2013
Rated 4.0 out of 5.0 by Not Business Friendly and grumpy front desk attendant at night The lobby is too small and the breakfast room to noisy for business discussions. As part of the the non-business friendliness of the place, I offer an example of a grumpy front desk attendant at check in who would not explain the rate structure clearly and what was required to qualify for the significantly lower rates other people had on that same set of nights. He acted as if I were trying to cheat rather than simply be informed of the rate criteria. The rest of the staff were friendly and helpful. Fruit offerings at breakfast were not as diverse as other nearby HIEs. June 4, 2013
Rated 5.0 out of 5.0 by Geat value for a great price. The room was big and comfortable. The experience was very pleasant. The only complain is that we missed breakfast on Sunday. You should consider extending breakfast hours on Sunday until 10:00 am or 10:30 am so your guests can sleep a little longer. May 3, 2013
Rated 5.0 out of 5.0 by Nice location, high quality Signage makes it a little hard to find, but this HI Express is nicely nestled among trees and back from the road. It was one of the nicest HI Expresses we have seen. It is a little bit out of Chapel Hill proper, but very convenient to I-40 for easy egress. May 3, 2013
Rated 5.0 out of 5.0 by Thank you! All the staff made our stay a "Home away from home". Professional in every way. April 26, 2013
Rated 5.0 out of 5.0 by Nothing but Good THINGS Again, made to feel at home and so comfortable!! Staff continues to be the most helpful and pleasant.....will continue to stay here time and time again.....just can not imagine staying anywhere else.... April 23, 2013
Rated 4.0 out of 5.0 by Stay here every trip to Chapel Hill We stay here every trip to Chapel Hill. Comfortable beds, clean rooms pretty good hot breakfast. Friendly, courteous staff. Nice exercise equipment and room. Beautiful setting around the motel and its only about four minutes to UNC campus. Maybe six or seven from Franklin street. Great location and very affordable. April 7, 2013
Rated 5.0 out of 5.0 by Consistently Comfortable Stay here often for med visits in area. Always clean, comfortable hotel and courteous staff. April 6, 2013
Rated 5.0 out of 5.0 by Great Hotel Staff was friendly and helpful. Hot breakfast was good. Clean and comfortable room. Overall good experience at this property. Would stay here again. Highly recommend. April 3, 2013
Rated 5.0 out of 5.0 by Consistently Comfortable I stay here often for Med visits in the area and always find it to be clean with accomodating staff. Recognition for priority club status is always given and they are the standard to which I compare other hotels of this type. Love their filtered water in the exercise room and the pilows are THE BEST!.. They give you shampoo & CONDITIONER (not the combined type) that smells great! Best of all, Great Staff! March 26, 2013
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