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Rated 4.6 out of 5 by 95 reviewers.
Rated 5.0 out of 5.0 by Great Very Nice Clean Hotel. Came up to visit UNC. Everything was close by. Will Stay again February 26, 2014
Rated 2.0 out of 5.0 by No Service We stayed here as parents with a team that came in town. My daughter had an issue with her room where one of her roommates clogged the toilet. They front desk said they didn't have anyone to send up to check it out that maintenance was gone and there were no other rooms to move them to. The toilet overflowed onto the carpet (it was NOT clear, so there was feces around). The toilet was unusable. They were told to plunge it themselves, which didn't work, and finally after quite some time (like maybe an hour or so) the front desk lady came up to try to plunge it. She then proceeded to walk into the bathroom, attempt to clear the toilet, which didn't work and then walked around their room and sat on one of the beds with her wet, dirty toilet water sneakers and hands and used the phone. she called maintenance (which should have been done immediately as there was a puddle on the floor) and told the girls they would show in about 30 minutes. The girls were already way past curfew, so had to come and two of them had to stay in my room for night. Thankfully my husband and I had a room with 2 beds instead of one king. I have never seen a hotel with that provided no help on such an incident. I won't be coming back or recommending it to anyone. This hotel needs to get their policies in order. February 24, 2014
Rated 5.0 out of 5.0 by Exceeded my expectations I found the Holiday Inn Express at Chapel Hill to be convenient, comfortable, and responsive to my requests. The breakfast was excellent and the staff helpful and knowledgeable. I will be staying there upon my next trip to Chapel Hill. February 6, 2014
Rated 5.0 out of 5.0 by Always reliable I have found Holiday Inn Express to be reliable in regards to comfort, cleanliness and value!! I highly recommend this hotel. January 14, 2014
Rated 5.0 out of 5.0 by Excellent stay for Christmas holidays Stayed for eight days, had no problems, excellent service from front desk and maid service. Very good breakfast. December 29, 2013
Rated 5.0 out of 5.0 by Great service and experience! Our daughter was having surgery at Memorial Hospital in Chapel Hill and this hotel was suggested with a reduced rate for families needing overnight accommodations. The rates were very reasonable and we enjoyed the hotel, the staff and the breakfast. We would certainly stay there again if the need arises. December 24, 2013
Rated 3.0 out of 5.0 by Do not honor room reservations We had planned in advance and reserved a King suite room. However, upon our arrival at 10 PM. We were informed that the King suite room that they were going to place us in was given away since the current occupant decided at the last minute to stay another night. Therefore, the other occupant was rewarded for failing to plan adequately and we were penalized and given a standard room with a king size bed. We were not given an option. Their poor management decision was basically forced upon us. They voluntarily reduced the room rate by $10–a very poor consolation as I would have preferred the King suite room. December 21, 2013
Rated 5.0 out of 5.0 by Great Location and up-to-date. We stayed at this hotel in Chapel Hill for several nights. The hotel is newer and very up to date as far as amenities and furnishings. The location is very convenient to I-40 but not sitting right on the highway. It is easy to get to Chapel Hill and only about 15 min from the Raleigh airport. The hotel has a very small breakfast room so each morning that we were there we could not find a place to sit. We ended up eating in the lobby instead. Good variety offered at breakfast. December 9, 2013
Rated 5.0 out of 5.0 by Excellent service; responsive management and staff I recently returned to this hotel with a number of my colleagues... to attend a World View Community College Symposium at the Friday Center, UNC-Chapel Hill. I booked nine rooms, and all were ready for the individual arrival of each guest. The Manager (Catherine) and Assistant Manager (Tim), and front desk personnel (esp. Brendan) went out of their way to greet us and ensure that our stay was a pleasant one. I have stayed at this particular hotel numerous times in the past five or six years, and plan to do so in the future. Thanks Catherine and Tim... and thanks to Jimmy, as well, for extending the "block" of rooms to meet out needs. November 25, 2013
Rated 5.0 out of 5.0 by New management service continues to be great After many stays at this site, we continue to find this a great experience... There has been a change in management, and after one or two bumps that we had, all was resolved. This speaks well that they want to keep their clients!! November 20, 2013
Rated 5.0 out of 5.0 by VERY pleasant stay I reserved a room with two beds for my g.f. and I have to have girl friend weekend visiting my daughter and son-in-law who live 2 miles from the hotel. We were SO pleased with the great choices of food at the breakfast each morning. Also, that we could use the fitness room at the adjoining hotel that was larger and had free weights and more equipment. In the summer you can use their outdoor pool, which I plan to do next time I visit. Each staff person we talked with was friendly and knowledgeable. I will return! Thank you. November 20, 2013
Rated 5.0 out of 5.0 by Holiday Inn Express to the Rescue When our flight out of Chapel Hill was canceled (after we had checked out of the hotel) one quick call to the Holiday Inn Express was all it took to have a room that night at the same low rate we had during our stay. The staff could not have been nicer! November 20, 2013
Rated 5.0 out of 5.0 by Convenient Location and Comfortable My husband and I used some reward points to stay here overnight on our way to Tennessee. The room was comfortable and clean and the staff was very friendly. We didn't eat breakfast there so I can't speak about the breakfast choices. I only got a cup of coffee. The hotel is located not far off I-40. We had a little trouble finding it at first because the sign was a little hard to see. We would definitely recommend this as a good place to stay and plan to use it again if we are in the area. October 14, 2013
Rated 5.0 out of 5.0 by great place to stay Friendly staffs. Clean and comfortable. I would recommend this place. October 10, 2013
Rated 5.0 out of 5.0 by Great staff Excellent experience again. I always enjoy staying at this hotel. The staff is very friendly and helpful. October 9, 2013
Rated 4.0 out of 5.0 by Convenient location in RTP and helpful staff I stay frequently at this property because it is convenient to Chapel Hill, Durham, Raleigh and RTP. It is clean and pleasant, The staff at all functions is pleasant and helpful. This includes the managers, front desk personnel, breakfast service,maintenance and cleaning staff. For example, the cleaning staff clean my suite early so that I can use it for business meetings. I will continue to use this hotel as my preferred location in RTP even though a competitor's property is nearby at a lower nightly rate. October 7, 2013
Rated 5.0 out of 5.0 by Clean and comfortable Staff is great and room is clean and comfortable!!! October 6, 2013
Rated 5.0 out of 5.0 by totally Awesome place This Holiday Inn Express in Chapel Hill, NC was a awesome stay, the staff was so nice and eager to help you ,The rooms are bright and clean and comfortable. I cant say enough about this place. Thank you October 6, 2013
Rated 5.0 out of 5.0 by Everything was great. From check-in to check-out everything was great. Very professional staff, to include the maid sevice . Breakfest was hot with really good selection of different foods. Coffee was excellent. Room was clean and comfortable beds. October 1, 2013
Rated 5.0 out of 5.0 by JDB I enjoy this Holiday Inn Express property. The room is very nice and spacious, and quiet. Property is very clean. The breakfast is vrey good,, with lots of choices. The location inChapel Hilll is great, convvenient to Raleigh and Durham, as well as shopping and the hospiitals. September 28, 2013
Rated 5.0 out of 5.0 by Design Calming atmosphere in rooms and other hotel spaces September 25, 2013
Rated 1.0 out of 5.0 by Bad odor in room and milk left in fridge Wouldnt recommend this hotel. The room had a horrible odor which made it hard to sleep. Housekeeping didn't check fridge when they "cleaned" because there was milk still in there from previous guests. Phone didn't work (and we found this out after my children got stuck in the elevator) had to use cell phone to call front desk! A little disappointed with staff especially next day when I checked out and told the guy at checkout my kids were the ones stuck in their elevator last night and how it took several firefighters to get them out...he laughed and said he heard about that. Find another hotel there's several around that area. September 22, 2013
Rated 4.0 out of 5.0 by manager assistance in trying circumstances My wife has been receiving treatments in Durham since February and we have stayed at this Holiday Inn Express location since March. My wife is confined to a wheel chair and unable to walk. We were located on the third floor preparing to leave for our doctor appointment but the elevator was out of service. The manager who was in her fourth day at this location understood our problem. After attempts to get the rescue squad failed she got three male employees to physically carry my wife in the wheel chair down three flights of stairs. Although the ordeal was very stressful for my wife and myself, we are grateful for the attention and assistance we received. September 22, 2013
Rated 5.0 out of 5.0 by Friendly and helpful staff Wonderful, helpful staff and comfortable, quiet room. September 19, 2013
Rated 4.0 out of 5.0 by Comfortable bed and great service and staff overall we had a great stay at chapel hill the staff was wonderful the room was ok just a little musty smell but after i set the A/C to cooler the smell was ok I don't know ir it was the rug or not. but beside this all was good Breakfast was Breakfest ok I guess. September 6, 2013
Rated 5.0 out of 5.0 by Super staff member Our stay here at Chapel Hill was a good one, due mainly to the caring and expeditious service of front desk staff member, Clifton. Our room t.v. was not working, so he changed our room quickly in order for us to watch the NFL pre-season game with the Redskins! Staff member, Aaron, was also a great help in this matter. Both men were friendly, helpful and recommended places to eat, etc. August 29, 2013
Rated 5.0 out of 5.0 by Rushed in and out Not much time to be there. We rushed in about midnight from the airport and out the door around 7:00 to get to the hospital. No problem getting in late and out early. August 23, 2013
Rated 5.0 out of 5.0 by quiet and comfortable We enjoyed the comfort and quiet atmosphere and also the nice breakfast. August 21, 2013
Rated 5.0 out of 5.0 by Great service Thanks for the friendliness of the front desk and other staff. My wife is confined to a wheel chair and requires special attention with even the simplest task. We requested handicap accessible accommodations and were very pleased with our room. August 17, 2013
Rated 5.0 out of 5.0 by Helpful and nice Staff This hotel is conveniently located, is fairly comfortable and very clean. The staff was very nice and when I had to cancel our 2nd night stay un-expectantly at a late hour in the day (after 3 p.m.), they did not hesitate to cancel it, help me get out quickly and efficiently. August 4, 2013
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