Rated 4.0 out of 5 by 175
Rated 4.0 out of 5.0 by Al85 Great Stay
The staff was beyond helpful with our accommodations, late arrival and late check out. The room was clean and comfortable.
I would highly recommend this hotel for anyone visiting downtown Charleston
December 4, 2013
Rated 4.0 out of 5.0 by Sjamajee Family Thanksgiving Stay
We stayed for 3 nights. The room was ´ample, clean, with 2 double beds as booked, with river view´ as a bonus. The bathroom was rather small, but, I´d rather have a large sleeproom than bathroom. Plus, when towels were left hanging (you know, supposedly the sign they need not to be changed), they were not changed indeed (quite exceptional). Beds were very comfy (nice!). The welcome upon arrival as ´IHG reward member (although receptionist was more than busy) - after a long drive from Richmond area - was really pleasant and a good omen and start. Breakfast room was large enough thanks to ´overflow´ room, with once more pleasant staff (daily requests for hot chocolate drinks for the kids were granted without fuzz). Customers were quite disciplined and well-behaved as well, which helps :-) . Location was very good, with an unexpected Charleston public shuttle just in front of the hotel. Location is also great if you plan to visit the plantations (a must) as the hotel is just at the bridge leading to it. Parking was never a problem. Oh yes, the outdoor pool might be a bit chilly in winter time, but you can try (it´s open). Finally, Wifi-signal is strong enough in the room, and so was the coffee and tea.
December 4, 2013
Rated 5.0 out of 5.0 by IHGCustomer One night stay
The hotel was used as a layover for our cruise the next day. It was a couple minutes drive from the historic district. I was told that there was a free bus service that took you to the historic district also, but we did not use it. Everything was clean and fresh. In addition, the staff was friendly and knowledgeable of the area. It was nice to see that the parking, breakfast and business center were included at no additional fee.
December 2, 2013
Rated 4.0 out of 5.0 by Erin1127 Great Business/Quick Overnight Hotel
Great, clean hotel for a quick overnighter - Not walking distance to much so if you are looking for a more touristy hotel I wouldn't recommend this location, but it was a great price and great breakfast. Very friendly staff.
December 2, 2013
Rated 5.0 out of 5.0 by Satch61 Excellent overall, great service, staff and location!
This was the third HI Express we stayed in on this trip. We were most pleased with the location and the convenient free nearby tram service to the old town. The staff, service, hotel cleanlines were excellent. The scrambled eggs at breakfast were the best we have experienced in any HI hotel we stayed in. Kudos to the person(s) who prepared them - Carolyn, Elaine & Janni, I think? One minor point, we found the heater/air conditioner unit a bit noisy and running frequently with brief interludes.
November 29, 2013
Rated 2.0 out of 5.0 by BobHorendous Hotel Needs Updating
Room was sad. Bed was very high off the floor. Parts were missing on the door jambs. Could not close the door on closet as it was not deep enough to accommodate clothes on hangars. Floor was uneven due to settling. Need I say more?
November 28, 2013
Rated 4.0 out of 5.0 by Danny16 Very nice room
Room was very nice and clean. Plenty of towels and washcloths which is not always the case in other places we have stayed.
My only complain is that the mattress was way too hard for me.
The staff gave us an excellent tip for a restaurant which was fabulous.
We would stay here again.
November 26, 2013
Rated 5.0 out of 5.0 by 10000 Wonderful Staff
The staff was great. The front desk was helpful from everything concerning take out food, to how to handle the free trolley. The breakfast staff was really helpful. I left my purse on the back of my chair and Mike found it before anyone else did and that saved me a lot of headache. Thanks again to Mike, Robin and Carolyn for helping make my Charleston visit a good one.
November 25, 2013