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Rated 3.9 out of 5 by 297 reviewers.
Rated 3.0 out of 5.0 by Needs updating Area was easy to get around. Todays apps made it easy to find anything. We had no trouble finding parking for the fine dining in the area, IMO much to do and discover. Wouldn't walk especially Spring Street. We enjoyed the many historic offerings in the area. Hotel, at least our room needs grouting in bath. Staff, seemed helpful. No answers for anything but were polite. I asked for two new towels from a service lady, she walked away telling me I wasn't her room person. I went to her cart 10 feet from my door and took two new towels. Internet wasnt secure even tho I was given a five digit pin code. Manager suggested I do what I needed to do downstairs. Don't think my clients would appreciate guests viewing their accounts. Breakfast two mornings were a nightmare, little order. Guests especially the young adults were me first people. Kitchen ran out of the food guests were in need of. A young adult cut in line in front of my wife took TWO plates of scrambled eggs, 4 muffins, dropped a bagel on the floor. One gentleman named Mike was very helpful in dining room, always cleaning tables doing his best to help. Would not stay there again, best of luck July 22, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service and friendly staff. The only problem we had was when we first got to Charleston we finally could see the hotel, but couldn't get to it because of the street directions and one way deals. Also the parking was a little far away. When told there was a balcony on the phone we thought that meant with table and chairs. We think it should be make clearer that it is just a step out on balcony. Loved the shower. There weren't enough walk to restaurants around it. July 22, 2014
Rated 4.0 out of 5.0 by Famiky vacation Pool was nice, check in well. One elevator not working....had to wait long time sometimes. Beds very comfortable as we're showers. July 21, 2014
Rated 3.0 out of 5.0 by Good if you are not looking for much Just needed a place for 2 of my buddies and I to have a place to sleep and change while visiting downtown Charleston, so I had limited needs. The hotel met them. Nothing really BAD I can say about the stay, but it was about average. Nothing really above average or exception either. I was disappointed that the front desk agent did not tell us important information while we were checking in. Things like free breakfast, checking out options, what to do if we need anything, pool/gym other common stuff hours. No one I interacted with seemed like profession hotel workers which is not a knock necessarily, but sometimes you expect them to tell you everything you need to know upon checking in. July 19, 2014
Rated 3.0 out of 5.0 by july 4th 2014 Average stay here, clean, quick breakfast and what you expect from a Holiday Inn Express. As it is everywhere, stays at hotels around July 4th are not value priced. July 18, 2014
Rated 1.0 out of 5.0 by Noisey Air conditioner was very loud. So loud that it had to be turned off in order to sleep. When I asked the front desk if there were another room that was quieter they said no. All the air conditioners were the same. The room was very small compared to other Holiday Inn Express hotels that I've been to. July 17, 2014
Rated 2.0 out of 5.0 by Comfortable bed The staff during the day were great. The food lovely and fresh. Your night staff need a good talking to- they need to know why they are there and whom they are to look after. July 17, 2014
Rated 4.0 out of 5.0 by Comfortable Visit Good stay for a good price. The room was comfortable and the staff were friendly. July 16, 2014
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