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Rated 4.0 out of 5 by 655 reviewers.
Rated 3.0 out of 5.0 by disappointed 1. the description left me thinking they were close to downtown and things to do, places to eat. in miles they were but for location, they were near the VA hospital and the low income housing. there were no restaurants within walking distance or anything to do 2. the free trolley, although a great idea, was unreliable 3. this is the first HIE I've been to in quite some time that did not have a refrigerator in the room. I could get one for a $10 fee or if I had been in a room with 2 queens instead of the king, I would have a frig for free 4. the air conditioning unit never stopped, was very loud and did not function properly, the room was very humid. I reported this daily and it was never fixed 5. housekeeping made the bed and changed the towels, but never vacuumed in the 4 nights we were there, never fully restocked the bathroom toiletries or coffee supplies. some days no cups, some no coffee, etc. 6. front desk was very friendly 7. breakfast area was very clean, items were kept fresh and well stocked 8. lobby area was clean October 2, 2015
Rated 5.0 out of 5.0 by Friendly staff The entire staff was extremely friendly and helpful from registration to check out. More than willing to provide directions and suggest sites to visit. The room was comfortable and clean, although the bathroom was a little small compared to other Holiday Inn Expresses we stayed in. The only con was that the coffee pot had to be moved to find an outlet for it. September 26, 2015
Rated 4.0 out of 5.0 by Nice place I chose this place because of the proximity to downtown but it was not as expensive as hotels that were a little closer to the downtown activities. I also chose this place because of the continental breakfast and the fact that they are a part of IGH. I am a very active individual so the two mile hike to shops and restaurants was not a problem for me; however, a couple of my friends said it was just too far to walk. So unless you're planning on driving or taking public transportation, you may want to reconsider staying closer to King Street but if you enjoy walking and taking in the sites on foot then this is the place to stay. September 24, 2015
Rated 2.0 out of 5.0 by vacation Room was smelly upon entering Air conditioning unit smelled bad throughout stay. Staff was mostly courteous except for not addressing odor in room.. Breakfast food was tolerable buy not tasty and hours could have been extended to 11 am Front desk personnel were friendly upon arrival Upon checking out, I was given the wrong bill and had to correct the clerk. September 24, 2015
Rated 5.0 out of 5.0 by Good hotel, excellent staff Another good holiday inn property. A little distance away from downtown but a free bus service compensated for that. Good value for Charleston and really excellent, helpful staff. September 24, 2015
Rated 4.0 out of 5.0 by Staff wonderful! Stayed for vacation! Charleston a wonderful spot to visit. This hotel good but a little removed from down town. September 23, 2015
Rated 5.0 out of 5.0 by nice room and excellent service The staff were great. From the front desk to the maids, everyone was very polite, attentive and courteous! September 21, 2015
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