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Rated 3.9 out of 5 by 318 reviewers.
Rated 2.0 out of 5.0 by Need to finish upgrades This was an old hotel that was refurbished when it became HIE and some older things remain. It is way overpriced for what it is. My closet doors wouldn't close. The popcorn walls and ceilings look bad. November 10, 2013
Rated 3.0 out of 5.0 by Nice, but . . . The hotel is nice, but nothing to great. The best thing to say it has a good location on the main Charleston peninsula, but if you are willing to drive an extra five miles, you can get better rooms for a better price. November 6, 2013
Rated 3.0 out of 5.0 by Close to The Citadel The proximity to The Citadel was very convenient for our weekend full of activities. Was very disappointed in the quality of the hotel for a Holiday Inn. Our fan in the bathroom spewed dust every time we turned it on; it cost $2/load to wash or dry with only one washer; breakfast foods were not fresh. We visit Charleston on a regular basis and prefer to have a suite where we have space. Do not plan to stay at this particular hotel again. November 6, 2013
Rated 5.0 out of 5.0 by Great Stay, Excellent location for value. Our four night stay at The Ashley River Holiday Inn Express was great. Finding a location close to or in the Historic Charleston area for a reasonable rate was proving to be a challenge but this in a good location not even 10 mins from the sights, shopping, and restaurants. Clean, and comfortable, as well as the staff were very friendly and helpful. We would definitely stay again when visiting Charleston. November 2, 2013
Rated 3.0 out of 5.0 by cold no one noticed that i was Platinum. i was using point but they should have acknowledged it. AC unit was right by the head of the bed and blew too much cold air on you. November 1, 2013
Rated 4.0 out of 5.0 by expectations First of all, I only stayed one night in the hotel and my overall experience in sum is guite good. Nice room and everything was very clean. Also it was my first night in a hotel in the usa at all. But there was one thing I was missing, a bigger variety of breakfast choices. I'm a guy from Germany and if you are going to Germany and stay in a hotel there you can expect more for the same value. October 31, 2013
Rated 5.0 out of 5.0 by CHARLESTON HOLIDAY INN EXPRESS - EXCEEDED MY EXPECTATIONS Location was awesome, allowing us access to all of Charleston with easy on/easy off. Beds incredible - felt like sleeping on a cloud! Staff professional, friendly. Office facilities in-house exceptional. Will always return to this hotel when in Charleston for their all-around best in class!! October 30, 2013
Rated 5.0 out of 5.0 by GREAT LOCATION AND PLACE TO STAY Accomodations were great! The suite made our stay alot more comfortable because of the two large rooms. We were able to have appetizers and dinner foods delivered right to our room, as we had a nice dining table for two to set up everything. The only problems we encountered were the Safe in the closet was broken and the mechanics were unable to fix the problem and the couch was quite uncomfortable. Looked like it needed to be replaced with a more up to date couch. I would highly recommend this location.!!!!! October 29, 2013
Rated 2.0 out of 5.0 by 1st floor The room was small and smelled musty. The mattress was lumpy. October 27, 2013
Rated 5.0 out of 5.0 by Great experience! Everyone was so hospitable and helpful. The rooms were great and the breakfast very good. I highly recommend this hotel. We were able to catch the shuttle to get downtown very easily, I would stay here again if visit in the future. October 27, 2013
Rated 5.0 out of 5.0 by Easy access to Historic Charleston This hotel has been remodeled in February 2013/ The room and bed were great and very comfortable. The bathroom had a shower=no tub, which we prefer, but it was a little dated, not too bad. The FREE shuttle to all parts of Charleston made this location a no brainer. The shuttle drivers were very courteous and helpful. The front desk staff was more than helpful. We stayed two nights. The price was about $100 less than staying in Historic Charleston and very convenient to everything we wanted to do October 26, 2013
Rated 2.0 out of 5.0 by Too far away from tourist activities Although the staff of this hotel was very professional, we were disappointed in the location. We booked on line, and I even reread the description to make sure I had not misunderstood. It sounded like it was right downtown and close to historic Charleston. Just because a hotel is on the peninsula does not mean it is near the historic center! We were also disappointed in our tiny, tiny room. The bathroom was incredibly small also and in dire need of remodeling. Fortunately we were able to move to the Holiday Inn in downtown Savannah -- a beautiful new facility. We were shocked to discover that we had paid more for our night in the Ashley River Holiday Inn Express, than we paid per night in the convenient new facility. October 25, 2013
Rated 5.0 out of 5.0 by wonderful hotel The breakfast staff (Robin, Carolyn and Mike) worked so hard. It was amazing to see these people clean, replenish food constantly and still they made time to come around to the extension of the dining room (where we ate all the days we were there) asking if we needed anything..outstanding. The bed was so comfortable and our stay was great. The front desk staff recommended the best places to eat and were so helpful in even printing out menus for us. Excellent service!!! October 24, 2013
Rated 5.0 out of 5.0 by Relaxing and comfortable stay! What a delightful visit! My bed was comfortable, the staff was very accommodating and the atmosphere was so relaxing! I look forward to another visit in the near future! October 24, 2013
Rated 3.0 out of 5.0 by Clean property/ OK for value It was a clean property. went there on anniverasry weekend using my points. Thought we were going to get a suite but got a regular upper floor room w/ view of river. Room size was small, bathroom was small. I would reccoment that they add extra lighting in tha bathroom. Staff was wonderful and very pleasant. Overall the proerty was above average. It was recently renovated, rooms were clean, I would stay here again....BUT there are others out there that are of better value in N. Charleston. CP October 24, 2013
Rated 3.0 out of 5.0 by Room service Bathroom was to small, poor lightning . Breakfast bar not stocked enough to handle the people that was staying. Out dated milk and yogurt. Parking was a problem. Poor lighting in lower parking area. October 23, 2013
Rated 1.0 out of 5.0 by Small The room was so cramped, air conditioner was very loud and the shower leaked. October 22, 2013
Rated 4.0 out of 5.0 by Bed was very uncomfortable The staff and service was great. The breakfast choices were only so-so. The bed was very uncomfortable. It felt like a feather bed or something. My mother stayed in an adjacent room and also complained about the bed not being comfortable. I had a horrible time trying to sleep. Maybe someone else would like these beds, but not us. Other than that, the staff was very friendly and helpful. October 21, 2013
Rated 5.0 out of 5.0 by Great location and reasonable prices I was surprised to see that this HI had microwaves and refrigerators in the rooms. They did not advertise it. Close to free downtown trolly. Staff was very friendly and helpful, especially Robin on the morning breakfast staff. Overall, the hotel exceeded our expectations. Rooms were large and inviting. We stayed 10 nights as we toured Charleston and had a great time. October 20, 2013
Rated 4.0 out of 5.0 by Friendly staff I would stay here again. The staff was friendly and helpful. The room and bed were very comfortable. There was a trolley stop within walking distance. October 17, 2013
Rated 4.0 out of 5.0 by Holiday Inn Express In Charleston This was a great location for an Inn when you have a dog. It's location near the Park was perfect for morning and evening walks. The location on the first floor was exellent because we didn't have to ride the elevator to take our puppy out. The room was very clean except for a spot on the rug that was probably left by another dog. They should have had the carpet cleaned. The best part was the staff. I am a people and employee person coming from an industry that thrives on it's employees. This was the friendliest staff I have EVER found in a hotel situation. I would come back just because of the people. They were SPENDID. I can't say enough about the helpfulness of the emaployees. I don't know where you got them but you better pay them well or they will be hired away from you in a heartbeat. BRAVO!!!!!!! October 16, 2013
Rated 4.0 out of 5.0 by Great Service We did enjoy our stay at this property. One thing, the wallpaper on our room looked as if somebody's soda had exploded and it was never wiped up. Staff was friendly and accommodating; loved that it was doggie friendly so that we got our doggie fix. Breakfast seemed to be a bit hectic but staff worked very hard to make certain that food was replenished as it ran out. Cinnamon rolls were delightful. Conveniently located by the free trolley to go into downtown Charleston October 15, 2013
Rated 1.0 out of 5.0 by Very Lacking We stayed 5 nights at this location. We had 3 different maintenance calls during that short time. The room was falling apart! I definitely would not recommend this property to anyone. It is probably one of the worst places that we have ever stayed. October 11, 2013
Rated 4.0 out of 5.0 by Comfortable bed and great service. Everything was almost great. The location worked for us. My biggest complaint was the bathroom. The lighting was terrible. No way could I see to put on my makeup. The bathroom fan was noisy but seemed to do nothing. Other than those things and the pillows were balls of fluff and the eggs seemed powdered, the value compared to what other hotels we could find in the area..just fine. October 9, 2013
Rated 5.0 out of 5.0 by Great place for honeymoon Our stay was wonderful couldnt ask for a better place customer service amazing and staff was great especially anthony at the front desk...thanks for all the insites on the city and stuff todo October 8, 2013
Rated 4.0 out of 5.0 by Great service Attended a wedding in Charleston and stayed at this Holiday Inn on Spring street Enjoyed my stay, especially the service staff. Real southern hospitality. Would stay again whenever I return to your city. THANKS! October 8, 2013
Rated 5.0 out of 5.0 by My HI stay I am a woman who travels alone a great deal for business. This HI was clean, quiet and I felt very safe. Thank you! October 7, 2013
Rated 4.0 out of 5.0 by Very good location Excellent front desk attention, very glad people. The location is perfect not only for business but also for entertainment. October 6, 2013
Rated 5.0 out of 5.0 by Very Nice Stay We only stayed for one night but were very happy with our stay and the convenience to Charleston. We were also pulling a trailer and really appreciated that we could park along side of the hotel in a safe and secure area. The hotel staff was more than helpful. The breakfast was very crowded and there was a long line, so we decided to go outside the hotel and fine something to eat. That was the only drawback and I can't imagine at peak season how long the line would have been. Nice hotel, updated rooms, clean and very respective staff. Overall great stay. October 6, 2013
Rated 3.0 out of 5.0 by Friendly Staff We were there for a wedding. We got to check in early but got a room where the windows were too high to see out and the bathroom was full of hairs all over the floor and tub. They sent someone up to clean but not very well. Also, looked like there was some blood on the wall by the toilet paper. The rest of the room was clean and bed was very comfy. Staff was extremely friendly. Delicious breakfast. October 5, 2013
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