Rated 4.0 out of 5 by 309
Rated 4.0 out of 5.0 by Reagan15 clean, great location close to hospital
We had to stay at the hotel for several days due to appointments at MUSC. We received a discount and the front desk clerks were very helpful with information about directions, transportation, etc. The room was clean, very nice and the restaurant on the top floor was amazing. The only complaints I have are the hotel shuttle. It was late leaving the hotel and it was an hour late picking us up. There was also a horrible odor in the hall and an industrial fan ran all night. I believe it was there to dispel the odor. Other than that, the staff was friendly, the rooms were nicely decorated and clean, and the ammenities were nice as well. We will stay there again.
August 4, 2014
Rated 4.0 out of 5.0 by Beachbum1001 Great stay but front staff needs to be nicer
We booked our room a month in advance and asked for a room with a view. We get there and was got a room without a view when we asked the front person say we could for a higher price. So we asked to speak to the manager and tgen the front person snickered and said really and we said yes. The front person was very rude and cocky. The manager on duty came out and as I was starting to explain the situtation he informs me he heard about 1/2 of the story already. So after all the comotion we finally got our room with the view. I almost left due to being embarrassed. After we were settled we took advantage of Happy Hour in the lounge. The staff in the lounge were Amazingly Sweet . This was our 2nd visit to this location and was almost our last.
August 3, 2014
Rated 5.0 out of 5.0 by kythoro Great Stay
Free parking, free shuttle service, free tour pick up/drop off, USA Today at door every morning, waterfront/pool view and very warm courteous staff. I will definitely return to River view Holiday Inn.
August 2, 2014
Rated 3.0 out of 5.0 by Lynnothappy Breakfast
We used the bar in the evening our waitress was fantastic sorry we could not say the same for our breakfast experience food was cold or just not there no toaster and no one to make toast waitress not a happy lady
August 1, 2014
Rated 4.0 out of 5.0 by kmap kmap
Everything was great except for a woman that was not a guest was in the lobby on the computer all the time. She told me she was with the FBI & had smacked a guy in the face the night before in the lobby for talking to loud. She sits at the computer & uses horrible profanity out loud, laughs uncontrollably out loud. I told front desk about it one night, but she was back the next day before 11 a.m. She made me very uncomfortable!!! and everyone around as well!!! Don't understand why she is allowed to hang out there, especially she is not a registered guest. Front desk told me she comes in everyday like it is a library.
July 31, 2014
Rated 5.0 out of 5.0 by eve rn great front desk
Demure was great, has an infectious smile and pleasant personality. Bartender (forget his name) was awesome, he worked the 3p-11p shift Tuesday night!
July 30, 2014
Rated 5.0 out of 5.0 by Dave in Connecticut Best Hotel in Charleston, SC
Great experience. Liz at the front desk was the best. Restaurant had great view and reasonably priced. Rooms have great view of the river. All the staff worked really hard to make it an enjoyable experience for everyone. Free shuttle to/from downtowan was really convenient. AAA+++++++
July 30, 2014
Rated 4.0 out of 5.0 by ya'll No Comps!
The staff were extremely polite and courteous; in fact, they were very gracious hosts. The rooms were in great condition considering the age of the establishment. The only negative was that there was a fire alarm set off on the sixth floor which required evacuation of the building. I was at the restaurant / bar at the time. Later that evening I returned to the restaurant / bar for an evening meal and drinks. I was asked to pay for the drinks which I had before the false fire alarm. I thought they would have written off the tab of those2 drinks because of the evacuation. I am sure they did not collect on those eating or drinking that did not return that evening. By the way I gladly paid my bill.
July 29, 2014
Rated 4.0 out of 5.0 by luna340 AMAZING VIEW
Great hotel for the view, close to charleston but you would have to drive everywhere if you want to go to the historic area
July 29, 2014
Rated 3.0 out of 5.0 by retiredpopowife comfortable but not clean
This was a general run of the mill hotel. Nothing special about it. The staff was very nice and helpful. It is an older hotel, alittle run down. The bedding is not a nice as Holiday Inn Express, which is where we normally stay. It is difficult to get out of the parking lot and onto the highway due to high traffic volumn. Our restroom and vanity area where very dirty. The front desk sent someone to clean it but she left it only half clean. I ended up cleaning up hair that was left behind. I would not recommend this hotel bc there are other much nice hotels in the area.
July 28, 2014
Rated 4.0 out of 5.0 by Bulsey 1 night stay
It appeared to be a very old hotel;but very nice still. The balcony was blocked off for safety reasons. The veiw was terrible from the side of the hotel that we were at. Otherwise it is a nice place.
July 26, 2014
Rated 1.0 out of 5.0 by CJA5 Never again...horrible
There is no other way to describe our stay. Horrible. Our room started with 1/2 roll of toilet paper with no spare. Had to call front desk and wait for TP. The toilet never worked properly which resulted in calling for a plunger. We were getting ready for a wedding so time was short for everyone to use the shower. The hotel maintenance man came to the door when I was in the shower. One of my kids let him in. Instead of knocking on the closed bathroom door - and the shower water running- he opened the door and I was exiting shower- exposed.. He had a clear visual. I screamed. I went to the front desk to inform them what happened and was rudely told by Mary Bethany, we'll you called for the plunger. She was rude beyond acceptable standards in customer service jobs. She was outright RUDE. I asked for the manager on duty, she said they were not there. She made no apology and instead got nastier. Finally the young gentleman whom was working the front desk with her, came over and offered a sincere apology. I think he was embarrassed and tried to do what should have been done from the beginning. We were moved to a different room as the toilet was not repairable. In the new room the sheets on the bed were so very thread worn thin and "nubby". The nubs were a dark color that stood out on the dingy white sheet. It was gross. I have photos that I am happy to share as proof. I had a new sheet delivered to room and when we checked out the next morning I gave them the nubby sheet saying nothing,. The on duty desk person looked at the gross sheet and made a face like this is gross. I said yes this was on our bed...I walked out the door NEVER to return. In fact I do not think we will be staying at any Holiday Inn any time soon.
July 24, 2014
Rated 4.0 out of 5.0 by caroline1112 needs upgrade
we had my sons rehersal dinner there on the 14th floor and the view was beautiful and the food and staff were excellent. I was not pleased with the room at all, It really is old and sev of my guests said the same thing. I could tell there is just so much you can do without tearing the entire building down .You
had attempted to upgrade but there is just so much you can do. I found crumbs of doritas on the bathroom floor and that wasnt pleasant to walk into. When you took a shower, there was no fan so the entire bathroom fogged up. The carpet needed replacing and was dirty. Its impossible to put make up on because of the mirrors. For the same price or cheaper. I would def stay somewhere more up to date. I would go there and have a drink on the 14th floor for the view is beautiful.
July 23, 2014
Rated 2.0 out of 5.0 by Sweetybp Expensive
The quality did not match the price. The food at the restraunt was HORRIBLE as well as the service.
July 23, 2014
Rated 2.0 out of 5.0 by wasnothappy Not the Best
Simply put, for the cost it is not worth it. And evidently check-in is at exactly 4:00pm and no one has any knowledge of Room availability until around 3:59pm, if you are booked on a discount like FF Don't expect , respect
July 23, 2014
Rated 3.0 out of 5.0 by lynn101 School Reunion
We were a large group gathered from all over the world. The hotel provided us a great group rate. The staff was helpful and thoughtful and we all had a wonderful time. We had a group event with a dinner buffet one night which was great fun. The food was good and the wait staff was excellent. This hotel has a really great bar with a wonderful view and the bartender - Derek - is a truly stellar guy!
Unfortunately... the WIFI didn't work at all. We were there 4 days and, despite spending a great deal of time on the phone with the technical group, we never had successful WIFI access in our room (12th floor). Others in our group had the same experience on other floors. Luckily we were mostly there for fun so, although disappointing, it didn't ruin the experience.
July 23, 2014
Rated 2.0 out of 5.0 by Speedpro77 Wedding reception
The Wedding reception was handled very well by the staff.
July 22, 2014
Rated 4.0 out of 5.0 by Dew2 Great location, comfortable room
We found everything to be a bit above average. We would definitely stay here again and do recommend the hotel.
July 20, 2014
Rated 5.0 out of 5.0 by REVSR Old Hotel, Great View!
You have to remember this hotel is around 50 years old. But, it has been upgraded in the past couple of years. The location is terrific, with views of the entire area. The elevators were quick and readily available. A big surprise was the restaurant. We ate dinner and breakfast there and both times the quality of the staff and food was excellent. That, along with the view, would make the restaurant a place to eat, even if we were not staying there.
July 20, 2014
Rated 3.0 out of 5.0 by texasrig older stuffy hotel and staff
I was told this was the hotel to stay at in the area, it is an older property and it showed. The rooms are nothing to write about, the restaurant was just ok, but my biggest complaint is the staff. I travel all the time and live pretty much in Holiday Inn properties, the bartender was not that great, just there to do a job, not personable at all, and when I checked out the guy at the desk was really kind of rude to me. I would not go back to this hotel unless I had no other choice in the area.
The sales staff was good to work with as I was planning on staying for awhile, but that is the only good thing I can say about this hotel.
July 18, 2014
Rated 5.0 out of 5.0 by dowhatyoulove2 The View
Listen, this is an older property so the rooms are a little small but they have been refreshed and you simply cannot beat the view of the harbor or the customer service for the price.
July 17, 2014
Rated 5.0 out of 5.0 by Folly Beach Kid Great room, personnel, food and location
Impressed by the young lady at the front desk; warm, friendly and confident. Room was large and well-furnished. Really impressed with breakfast buffet. If you book online, take advantage of the $10 breakfast deal. It's well worth it and about half the price of what you'll pay at the restaurant.
July 17, 2014
Rated 5.0 out of 5.0 by kmibrahim1 clean hotel
This hotel was very clean and I would recommend it.
July 17, 2014
Rated 3.0 out of 5.0 by Terri2014 A view but no air.
The room had a beautiful view of the Ashley River but the small balcony was not available to enjoy. The sliding glass doors were permanently fixed CLOSED. There was no way to get any fresh air. Quite disappointing in a location like Charleston where the semi tropical climate is a reason to visit.
July 16, 2014
Rated 4.0 out of 5.0 by dowhatyoulove View and Staff Make the Difference
Title says it all. Location is also a big plus, $6 flat fee for cab anywhere downtown or take the shuttle just over the bridge and you are in the thick of it. Just a few minutes out to Folly Beach too so if you rent a car you have plenty of free parking available too.
July 15, 2014
Rated 5.0 out of 5.0 by Ilndrtsn New travels
Not the first visit to Charleston, but first visit to Holiday Inn Riverfront. Found it to be very well located, close in to all downtown with many other routes easily accessible. Restaurant on top level is beautiful and most enjoyable. Rooms are nice and price is quite reasonable.
July 13, 2014
Rated 4.0 out of 5.0 by Brown5 Great view of Charleston!
The lobby is nicely done. The staff is very helpful and polite. The location is good especially since you get the view. It might be time for the rooms to get renovated! But they are clean and comfortable. The restaurant has amazing views but the food could use a refresher! We would stay here again and have recommended it to friends already!
July 9, 2014
Rated 5.0 out of 5.0 by BReece Always great!
My husband and I have stayed here many times. It is always clean and the staff is always friendly. Kelli was so helpful when I was setting up our reservations. I was using rewards points and a free night. She set it up to where we didn't have to change rooms and we had a great view of all the fireworks. We will definitely stay here again. Thanks to Kelli, the front desk staff and the cleaning staff yall all did a great job and made our vacation stay better.
July 9, 2014
Rated 5.0 out of 5.0 Charelston
All around a wonderful stay. The views on the 12th floor were amazing! A short drive to downtown was not a problem at all. They do have a shuttle but we were staying in town later than it ran, so we chose to drive.
July 5, 2014
Rated 4.0 out of 5.0 by rmsealey Hotel Stay
The hotel was very clean and in a great, very central location. The staff was very friendly and helpful. The rooms were clean and ready early. Beautiful views from the windows. Balcony's are permanently locked so you can't go out on them.
July 5, 2014