Rated 4.6 out of 5 by 340
Rated 5.0 out of 5.0 by Vivianteacher5 Wonderful location
We enjoyed staying at this Holiday Inn. We felt our room was clean and comfortable. The breakfast was good. I appreciate the staff looking up the food ingredients due to my youngest son has several food allergies. When we return to Charleston, we will probablly stay here again.
June 30, 2013
Rated 4.0 out of 5.0 by LucyJ June 2013
Overall, the Holiday Inn Express - Mt. Pleasant provided clean, quiet accommodations. It's a great location as you're only minutes from the historic district, 15 minutes from Sullivan's Island beach and 5 minutes from Patriots Point. We stayed a week in June 2013. The front desk staff was very helpful with hotel and surrounding area information. We were very impressed that everywhere we wanted to go, they had printed mapquest pages we could have and would give us directions. Another nice touch was afternoon cookies! We were very dissapointed with the breakfasts. We observed the staff using a soiled rag to wipe down the seats, and then wipe the tables. We brought it to their attention and the woman in the breakfast area we talked to got quite abrasive with us. The next day we found a hair in the sausage gravy and decided we would go elsewhere for our breakfasts. We would stay at this location again, however, we'd probably avoid the breakfast.
June 28, 2013
Rated 5.0 out of 5.0 by HappyPa2 Superior staff
The staff at all hours were friendly, helpful, and attentive whether front desk or otherwise. Everything was squeaky clean, not an easy task with a fully booked hotel.
June 27, 2013
Rated 5.0 out of 5.0 by snmartz Great place to stay in Mt Pleasant!
This hotel was so conveniently located to everything we wanted to do whether it was downtown Charleston, Mt Pleasant shopping, Sullivan's Island and Isle of Palms. We loved it all! The bed was so comfy, the shower was nice and the fridge kept everything so cold! Can't say enough good. The girl at the front desk told us the best bars to go to downtown and where to park for free... it was amazing! Thank you!!!! I def would recommend this place to anyone going to Charleston and not wanting to pay downtown Charleston prices!
June 26, 2013
Rated 5.0 out of 5.0 by jennie69 helpful workers and awesome rooms
workers were friendly and helpful. One worker googled directions to an eating establishment. for me. rooms were clean and comfortable.
June 24, 2013
Rated 5.0 out of 5.0 by June15 Wonderful Experience
First - the rooms were quiet! Rooms clean, odor free and roomy - we stayed in Presidential Suite for 6 days. Staff was always friendly and professional. Only complaint was the pillows - even though the cases were marked firm, soft, etc. none were flat. Convenient to restaurants, shopping & attractions. Would definitely stay here again.
June 22, 2013
Rated 5.0 out of 5.0 by Larry60s Great Experience
We had a wonderful stay. The staff was very helpful in giving directions and giving restaurant information. We will definitely stay here again.
June 21, 2013
Rated 5.0 out of 5.0 by Eldora Great location
We visited Charleston for the first time and picked this Holiday Inn Express because of its closeness to the attractions we were interested. We could be anywhere within minutes. The hotel staff was very friendly, the hotel was clean and neat and the pool was inviting for our young granddaughter.
We would highly recommend this hotel to anyone going to Charleston.
June 20, 2013
Rated 5.0 out of 5.0 by Dandjmac Great staff
The ladies at the front desk remembered the next day where we had gone the previous day and asked how it was when we walked by the desk!!! They also gave great suggestions for restaurants (paiges okra). The pool was relaxing and clean. The location was perfect for easy access to all the places we wanted to go. ( Patriots point, water front parkway, Sullivan's island). A+
June 20, 2013
Rated 5.0 out of 5.0 by Christfollower Great bed
This was a very nice night at a hotel. The staff was very friendly and helpful. The best thing about the stay was the comfort of the bed. It was a great night sleep.
June 18, 2013
Rated 5.0 out of 5.0 by Noahdad Great Service
We thoroughly enjoyed our visit to this Hotel. The staff was always friendly and smiling. Any time we walked into the motel we were always greeted. Room was cleaned (although the pricing was confusing) and the breakfast was delicious. The ladies working the breakfast were also friendly. We were very close to all the attractions we wanted to see-and even drove under the bridge to the pier/park. Our two boys that were with us had a blast-pool is nice and very relaxing. Thanks.
June 17, 2013
Rated 5.0 out of 5.0 by historybuff99 Fully Satisfied
The staff is outstanding, as is the facilities. Stayed her to be close to Boone Hall Plantation and was fully satisfied with the choice.
June 16, 2013
Rated 5.0 out of 5.0 by Peanuts34 clean, friendly, attractive
This is our second stay at this Holiday Inn Express, and we liked it very much. The room was clean and comfortable; the staff was friendly, and the pool and outdoor seating area were very pretty and inviting. The breakfast buffet was very tasty.
June 15, 2013
Rated 5.0 out of 5.0 by Elli2013 Friendly staff and close to beach
Fabulous place to stay. Close to beach and historic Charleston.
June 13, 2013
Rated 4.0 out of 5.0 by Underdog1 It's not easy being green
Holiday Inn Express is pretty much my hotel of choice when I travel. I've never been disappointed. This was the first "green," eco-friendly, inn I've stayed in. No surprises regarding the high quality of the facilities. The breakfast was only average, however. No different than any breakfast served in any number of hotels that H.I.E. competes with. The control of the room A/C and fridge must have been centralized somewhere in a deep, dark basement as I only had minimal say on their settings. The fridge turned off in the middle of the night and there was nothing I could do about it. I can still see my ice cream first melting and then refreezing. Yuck! Housekeeping was great and the desk staff, particularly one young lady (Mallory) in the evening was tremendous. I would/will recommend. As somebody says "the best surprise is no surprise." And that's what you get at this hotel. No surprises.
June 11, 2013
Rated 4.0 out of 5.0 by ShellingScott Cleanest and most modern Holiday Inn in the Charleston area
We enjoy staying here because the rooms are always very clean, the furniture modern and well maintained. The price is usually more expensive than the surrounding Holiday Inns but we believe it is worth it.
June 10, 2013
Rated 5.0 out of 5.0 by ASF205 Return Customer
I have stayed at this particular Holiday Inn twice now and will probably do so again in the future. It has been clean, comfortable and reasonably within my budget. I would definitely suggest it to anyone. It is in such a great location with easy access to anywhere you need to go in the Charleston area. My only negative was that my room was right across from the elevators and I woke up a few times throughout the night because of the noise of people getting on and off the elevator as well as the "dinging" of the elevator itself. Other than that, no issues.
June 9, 2013
Rated 5.0 out of 5.0 by 2WeddingGuests Attending a Wedding near by
Enjoyed our visit to your hotel. The room was very clean and comfortable. It was located close to the things we were interested in, such as restaurants, boat tours and Historic Charleston.
June 9, 2013
Rated 5.0 out of 5.0 by Ktaylers Worth the search
Although the GPS directionsto to the hotel were wrong, finding the Holiday Inn Express was well worth the trouble. Staff were pleasant and helpful. Room was clean and larger than expected. The location was great. Would definitely stay there again!
June 9, 2013
Rated 5.0 out of 5.0 by Betsey Beautiful hotel and location.
We stayed at this hotel for a week. We found it totally comfortable, the room was great. The staff was very helpful and courteous. We would be happy to stay at this hotel again.
June 5, 2013
Rated 4.0 out of 5.0 by HelloTraveler Always Stay Here in Mt Pleasant!
This is a great hotel. Friendly staff and clean, modern rooms. Breakfast is always good, my favorite being omelet days! I just enjoy myself here without worrying about it. My choice when I come here for business several times a year!
June 5, 2013
Rated 5.0 out of 5.0 by MamaHarley1100 great service
This was the first time I had be to this area. This was a great place to stay. Big rooms and great service. Anything you need they were williing to give. I would go back anytime wish every hotel was like this one .
June 5, 2013
Rated 3.0 out of 5.0 by WhirlWind2 Not the usual excellent stay
We love staying at this HIEX when in Charleston and always rave about it. This time it was different. There wasn't one particular incident that stuck out but enough of them to add up to make the stay less what I've come to expect at Holiday Inn Express, particularly this hotel.
Front desk - never seemed to answer incoming calls, was put on hold, never came back, didn't return call when they said they would, then "we're so busy" was the reason.. called various times before we arrived and experienced the same problem.
While pulling a loaded luggage cart with my elderly mom in tow, a female employee asked if I was lost? What?? I said no, that we had just checked in and going to our room. Still don't get that one. It only got more frustrating as the stay went on.
Friday morning the lobby trash bins were running over, the breakfast waste-can by the coffee was full and disgusting., the ladies room was just nasty, When I told the breakfast hostess the coffee was out.. she's was indifferent and said there was coffee on the top shelf.. that wasn't the point, I knew that, I thought she would like to know since she worked there .. right? Maybe she's just not a people person or was having a bad day.. who cares, hire someone that can fake a pleasant personality!
Usually the staff here is just awesome. I'm guessing the Spoleto crowds put them in bad moods. Overall, its a great location with super comfortable beds.
June 5, 2013
Rated 4.0 out of 5.0 by Limey27 Enjoyable stay
Easy to find, pleasant stay.
One hostess was much more familiar with local attractions than the other. You might want to beef up that aspect . We were sent to a most enjoyable restaurant with explicit directions. Great!
June 3, 2013
Rated 2.0 out of 5.0 by unhappy0104 So unhappy with cleanliness we choose to leave
We arrived in the middle of the night. Despite being full (which I later found out), there was no one at the desk. No one to be found and after about ten minutes and even a call to the front desk to try to get attention, no on was there.
After we got our room, there was some brown streaks in the bath tub. I asked to change rooms. There wasn't any. I was told that someone cold be up at 7 to clean it. (They said it might just be rust. EW!! Even it is was (which it wasn't), how is that acceptable?) This was after we planned on starting our day. By 7:40 no one was up to clean it, so I called down. The lady tried, but it didn't come out. Gross. We decided to leave and go somewhere else for our second night in the area.
And we were fully charged for this experence. Not happy with this hotel.
May 29, 2013
Rated 5.0 out of 5.0 by wichitastateu PERFECT!
This hotel is very clean, updated, and in a great location for visiting Charleston. The breakfast is very good especially the cinnamon rolls. The dining area is very nice also. I really loved everything about this hotel and I am usually very picky. I have already recommended it to some friends.
May 29, 2013
Rated 5.0 out of 5.0 by Sharon17 Quiet stay
We have stayed here before and will do so in the future..
Very nice young lady who checked us in..(Sydney)...
May 28, 2013
Rated 3.0 out of 5.0 by DBKA Nice location not best housekeeping service
Overall, nice stay but housekeeping could have been better. We had to go to the front desk for toilet paper, Kleenex, cups and soap. The housekeeping staff neglected to refill these items. Also, my husband always leaves his change on the dresser and it is always used to a tip but we have never had the housekeeping staff take it during our stay - how did they know it was a tip? Breakfast was the usual but we were there 4 nights and had the exact same choices for 3 mornings and only 1 morning was it changed. Never had that happen before either.
May 28, 2013
Rated 5.0 out of 5.0 by Yowman Nice rooms and service
Great rooms and staff. Took very good care of me while there
May 27, 2013
Rated 4.0 out of 5.0 by ugly Rooms
My room was very comfortable, but the noise level or insulation was not good. At night the noise of people slamming doors and running in the hallway was very disturbing. I don't know if better doors would be the solution, but there has to be one. You can't prevent people from being noisy, but you can provide proper insulation.
I asked for a do not disturb sign which I never received.
We left the hotel at 10:00 am and returned just before 3:00 pm, and the room had not been cleaned. We then told the cleaning lady not to bother.
I must also add that the beds were very nice and comfortable..
May 26, 2013