Rated 3.9 out of 5 by 299
Rated 1.0 out of 5.0 by Doug62 Priority Club Member shocked at the noisey AC unit
We arrived late afternoon on 7/21/2014. We went shortly after arrival to dinner. We were on the forth floor and they booked a group of teenage sport team players on our floor.
Well 11:30 PM till 12:30 AM the banging on doors started with foul language. Called the front desk and they came up and talked to the youth. But started again once off the floor. The couch was no where to be found to supervise the team he was in room 420 right down from our room. On top of that we had to turn the room AC up to stop the noise, we did not realize how loud it was on arrival. It sounded like a 747 power fan when it came on. It was an old in the wall unit with the fan hard wired to high speed and a wall mounted thermostat to say the least a BAD NIGHT SLEEP. Between the un supervised youth and the AC unit O what a night.
Due to bad weather in the forecast we decided to spend 1 night rather then 2 as reserved. The next morning I told the desk I was not happy with the stay and as a Priority Member since 1986 the worst stay ever. Never had experienced a stay in the 28 years as a member staying at hundreds of rooms over my business career.
Now too put icing on the cake I left my Phillips electric tooth brush in the room I called three times and left a message for house keeping manager with no call back with did the house keeper cleaning the room turn it in to lost and found from the bathroom sink. Granted my fault and not of the hotel however, a call back would have been nice. The desk manager just passed the problem to house keeping and she only had the key for lost and found. I find that hard to believe the hotel manager did not have a key?
Not happy and will look at other alternatives for future stays.
July 26, 2014
Rated 5.0 out of 5.0 by Choctaw50 Our room
There is absolutely no counter space to all in the bathroom. We could have relaxed more if there had been a comfortable chair to set in. Not just the chairs at the table.
The staff was so friendly. Room was clean. Easy access to the Charleston Riverdogs stadium.
July 24, 2014
Rated 3.0 out of 5.0 by rabbab Needs updating
Area was easy to get around. Todays apps made it easy to find anything. We had no trouble finding parking for the fine dining in the area, IMO much to do and discover. Wouldn't walk especially Spring Street. We enjoyed the many historic offerings in the area.
Hotel, at least our room needs grouting in bath.
Staff, seemed helpful. No answers for anything but were polite. I asked for two new towels from a service lady, she walked away telling me I wasn't her room person. I went to her cart 10 feet from my door and took two new towels.
Internet wasnt secure even tho I was given a five digit pin code. Manager suggested I do what I needed to do downstairs. Don't think my clients would appreciate guests viewing their accounts.
Breakfast two mornings were a nightmare, little order. Guests especially the young adults were me first people. Kitchen ran out of the food guests were in need of. A young adult cut in line in front of my wife took TWO plates of scrambled eggs, 4 muffins, dropped a bagel on the floor. One gentleman named Mike was very helpful in dining room, always cleaning tables doing his best to help.
Would not stay there again, best of luck
July 22, 2014